ZestMoney Complaints & Reviews

I've been paying my loans on time and never had any late payment. My next payment for loan id 63A6B5C2EE8E has a 373 INR late fee applied. this shouldn't be there as I haven't missed any payments. Please correct this.

Hi, I had enrolled fro a clark university program from upgrad which started on December 31st, and in the first week of January I had some things at my family due to covid related issues due to which I had to cancel my plan of studying further, when I requested to not debit my EMI, the Upgrad says there isn't any policy of cancelling. The question at that time was why wasn't there a refund policy with upgrad if it's a recognised institution ? I urged and called up many times to upgrad to cancel my education with them but they are asking to either continue next time or take the course. I had then approached zestmoney but they are also not cancelling my EMI, and now I'm in a situation where I'm neither able to go to the course nor able to pay the EMI due to financial support which I have to give to my family. I would urge zestmoney to cancel my EMI.
Name - Sibu Stephen

Hello. I paid all my dues on time. In Jan 2022, I unintentionally missed the due date and I got ECS charges deducted from my account on the very day of the due date. No grace period was provided. Also, I was charged heavily in the next coming weeks. I complaint about this to zestmoney care, and the response was very disappointing. My issue was not resolved at all. After that I got charged even more.

I need that money to be refunded. As soon as possible, as I am highly stressed because of what happened to me. This is unfair and wrong.

HORRIBLE EXPERIENCE WITH ZESTMONEY
Used ZestMoney one time only and clear all the dues before due date (two months before) but from last two months (after clearing dues) daily I’m receiving text msgs and phone calls for payment reminders. I have sent lots of emails to zest money support team but they won’t stop this sms n calls, they are just ignoring by advised me to ignore this sms n phone calls, why should do that?

Someone please look into this and do the needful asap.

Actually I paid my emis through the razorback links before one day. But it automatically debited again at the due date. Im very disappointed with this, pls resolve this issue asap.

Dear team,
Name :- Dumala Annamaiah
Mobile number:- [protected]
Email ID:- [protected]@gmail.com
Please find the attachments and transaction ID's.
I'm already paid my EMI on due date .
But same EMI amount was auto debited from my account.
Please refund my money immediately

I had myself made a payment of Rs. 2, 161.11 today (i.e.,[protected] morning at 11:40 A.M towards the pending loan amount Rs. 15, 024. And in the evening while checking the bank account my account was again debited with Rs. 2, 161.11 EMI amount for the month, and the same was not getting reflected in my Zest money Account. As payment was received twice by them the same should be acknowledged which they have not so far. I either want a refund of the amount debited. Or else I want an acknowledgement for the Zest Money Team stating that they have received the payment twice that is: Rs. 2, 161.11 + 2, 161.11 = Rs. 4322.22. I won't be making the payment for EMI to them for the next month that is for the month of March, as my account got debited twice and also I did not give any permission to auto-debit from my bank account, I would request them to cancel the auto-debit feature and do the needful.

I would like to attach the documents as an evidence to the aforementioned incident.

I already paid my EMI for this month. Which is about rs. 4217. But you also debited again the amount of 4217. So where I paid 4217, but instead you had taken 8434 for this month. I don't know why this was happening. Now I'm afraid about why gave you auto debit option. Pls clarify this as soon as possible.

Someone fraud with me please cancel my vouchers of 1 lakh 11 thousand
Two voucher of flipkart 50k each and one amazon
I have not redeem my vouches please cand because i am unable to pay too much emis

My number [protected]
Email [protected]@gmail.com

I

I would like to report an issue with the payment of my EMI . My first EMI was due on 5th February . It was 8625 rupees. I made the payment yesterday i.e. on 4th February . So my first EMI was cleared. My second EMI was due on 5th March but I received an email from my bank that the amount which was due on 5th March was debited from my account . I would like you to look into this. The amount which I was supposed to pay on 5th March was auto debited on 5th February . I hope you will look into it and credit my account of the same amount .

Hi Zest Money Team,
For loan id 2CBB699A4824
However, i have not utilized/redeemed those vouchers and loan id is created for me by zest money.
I have contacted your team multiple times to cancel this loan as I m not purchasing anything from amazon right now but as per your team it will take 7 to 8 days for cancellation of this loan following loan vouchers are neither redeemed by me nor available as per amazon with them for redemption.
My customer id is[protected], [protected]@gmail.com. in my knowledge i have not requested for any amazon vouchers. If zest money is provided to me in my zest money account i am also not to utilize the right now.
So kindly check
1. vouchers are utilized by any person other than me.
2. Currently it is showing the date of EMI 5th Fe 2022 on what basis you are going to debit the amount from my account which is not even utilized/redeemed by me.
3. If the vouchers are utilized, where these are utilized for what purpose by whom?
4. If this is going to impact my cibil score than also you need to rectify this on urgent basis.
5. Please provide me the such details for moving to cyber crime cell.
6. Solve the queries at earliest as i am in afraid that I have to pursue this legally now.
Regards

I checked my credit score details and found that one of your partner DMI finance has given wrong information about me and my payment history. I have paid all the emi of zestmoney on time but still in credit report, some payments are showing as late. Please check and make it clear.
Attached credit report screenshot.
Registered email - [protected]@gmail.com

Hello, I didn't took any loan from zestmoney but showing an outstanding balance of 39000 which I didn't even aware of. i approached for home loan and now it's on hold only because of this DMI finance(Zest Money) and I need NOC on an urgent basis as home loan is under hold and if it's get delayed will definitely approach Ncdrc against compensation for the extra interest levied for home loan because of low CIBIL score as per Zestmoney
My Cx I'd :[protected]
Need priority assistance on this
pH: [protected]

I bought two products on flipkart using zestmoney with no cost emi. They are supposed to reimburse money cut as interest. On calling the customer care, they said you will not get the cashback and we will not be giving cashback in future either. They are literally marketing no cost emi as not adhering to it. We end up paying large amount of interest and zestmoney scams us by generating statements saying cashback paid, even though it doesn't reflect bank accounts.

Loan id. 453055FD99C4

I mistakely generated the voucher codes for flipkart orders. & now it is showing I need to pay EMI on next month. please cancel these voucher codes. I dont want to buy anything right now.

Please cancel my voucher code in Flipkart. I will not use these voucher codes.

Please cancel my both voucher code. Thanks

Name:- mukesh Panigrahy

Mob no:- [protected]

Hello
Want to report some kind of fraud is happening
I took loan of amount 34000, my emi is 4198.73rs which is clearly mentioned in loan agreement i still have 7 days before due date
But when last night I checked on zest app it shows more than 5000rs because due fees
So today I tried to report it to zest but in return zest helpline care threaten me to pay no matter whatever the amount

This provider take to too much time to resolve customer complaints, i facing a problem from one month, there no solution provided by this company,

The CAMDEN TOWN TECHNO LTD debit my money from my account . The amount is 1- 251.75 on 19/06/20210and 2- 9853 on 15/10/2021. The money debit from my account for ecs/ach return. But my loan that was closed two years ago.
I want my money back to my account as soon as possible.
My mobile number is [protected].
Attached two files for your reference.
The first one is statement of my account.
And the second is the mail from rbi that I complaint

I accidentally applied for a loan and I would like it to be cancelled as I have heard that zest money negatively impact your credit score. I haven't received that loan amount in my account till now. Please cancel my loan application.

I have been met by a fraud on zest money app.86000 rs loan is showing in my account which i havent opt.i had sent them regular mails but still there is no resolution.