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ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Aug 5, 2025

Complaints 1638

Resolved

989

Unresolved

649

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

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ZestMoney reviews & complaints page 57

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Hi Team,

I have requested multiple times for the settlement of my OutStanding Amount. Registered mobile# [protected]

I am totally broken due to loss of my business (you can validate in CIBIL - regarding my debts and creditcard outstanding amount)

Customer care Taken the request and told to wait for the confirmation, No One has not contacted me for settlement .

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Ramakrishna,

Greetings from ZestMoney!

We apologize for the delayed revert. We trust that your issue has been resolved regarding the loan settlement.

Please let us know if there is anything else we could help you with.

Regards,
Team ZestMoney

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வ

வேல்முருகன் செல்வகுமார்

Dec 9, 2020

I ordered mobileb in Xiaomi through zest money with EMI option and I paid whole amount which is 9999 rupees. But Mi cancelled the order and refund was processed. And amout was refunded.
My registered mobile number is [protected]
Attached screenshot shot showing the cancellation of order and refund processed.
Many working day was gone of which I have been waiting for my refund from your team.and finally I raised complaint against refund through zest customer care number #417293 for refund delay. And finally customer care number also starred holding my number to wait prolonged time and not attending. I have sent many mails but still saying wait patiently. Exhausted
ref:_00D6F1P9tq._5002xAH0Qs:ref

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I have cleared all the loans but these people are not providing NOC . And Customer service is pathetic, each individual taking the call knows only to say I understand n sorry .. but not the resolution. Worst experience. One person said he will provide me a mail confirmation of clearing all my loan but have not received any mail . They are cheating customers by putting unnecessary overdue n playing around with our CIBIL score as they want . Very worst company I have ever seen .
Never take any loan from this cheater company .

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Divyarajkamal

Greetings from ZestMoney! Thank you for reaching out to us.

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mail box for the same.

Regards,
Team ZestMoney

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Divyarajkamal

Greetings from ZestMoney!

Please ignore the previous email sent. The case number was incorrect.

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mail box for the same.

Regards,

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Address: Old Burf Khana Road,Alwar,Rajasthan 301001

Dear Sir,

Loan mony has not come yet.

Name - Ramesh Saini
Mob. - [protected]
Email Id - rs.[protected]@gmail.com
Load Id - 021E713485DE
Order Id - C1DBEE8EA
Update Date - 31/10/2020
Loan Amt. -1, 16, 000

Thanks & Regards
Tejpal Singh
[protected]
Naveen Electricals
Alwar, Rajasthan

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Nov 23, 2020

Updated by Naveen Prajapat Loan mony has not come yet.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Naveen,

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that the amount was disbursed on Oct 31, 2020. We request you to check the same with your bank account.

If the same is not reflecting in your bank account, then please share the bank statement in PDF format with us with the debit, credit and balance columns visible and password if any, so that we may check and do the needful. Please share the same by replying to case id 04867622 which was raised by you.

Regards,
Team ZestMoney

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There is an late fees applied of rs.350 on my loan account 78DC22170717 i was unable to pay the amount due to i lost my mobile and my mobile number got de activated due a lomg treatment in hospital for covid i can also submit proof if required being a very responsible emi payer from such long time this is not acceptable for me under this circumstance please remove my late fees so that i can preclose the loan

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Nov 25, 2020

Updated by gaurav7666 I have not received any response

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Gaurav,

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id. Please check your mail box for the same.

Regards,
Team ZestMoney

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Address: At- Chiplima Po- Chiplima Dist-Sambalpur Odisha-768025

Sir,
The amt of 295/- deducted from my baroda bank a/c repeatedly 1/10/2020 & 13/11/2020 without any reason .I have no loan from zest money. So, kindly clearify this trasection deducted by you.

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

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ZestMoney Customer Care

from Bengaluru, Karnataka

Jan 26, 2021

Verified Support

Dear Keshab,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries. And if you have already written to ZestMoney, then please share the case id so that we can check and update you.

You can also write to us at [protected]@zestmoney.in or our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

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I was booked ticket in December from MakeMyTrip and I was paid emi due to corona pandemic situation airline cancelled the ticket and they provided refund to zestmoney and zest money processed my refund before 2 month but still I didn't received my refund very bad customer service customer care executive only said you got Refund within 7 day when I'm asking for Refund now 2 month doned but still waiting for Refund.
Pls provide me refund as soon as possible
Contact no- [protected]
Email id- [protected]@gmail.com

Aug 8, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Nov 19, 2020

Updated by Rupeshkumar pasi I was booked ticket in December from MakeMyTrip and I was paid emi due to corona pandemic situation airline cancelled the ticket and they provided refund to zestmoney and zest money processed my refund before 2 month but still I didn't received my refund very bad customer service customer care executive only said you got Refund within 7 day when I'm asking for Refund now 2 month doned but still waiting for Refund.
Pls provide me refund as soon as possible
Contact no- [protected]
Email id- [protected]@gmail.com

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Rupesh,

Greetings from ZestMoney! Thank you for reaching out to us.

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mail box for the same.

Regards,
Team ZestMoney

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K

Kaushalkum

Oct 19, 2022

ZestMoney has unprofessional service and approach, customer care people are totally useless and there is no escalation matrix. I booked a hotel from MakeMyTrip on 3rd September 2022 using the pay later option from zest money opted for EMIs and later canceled the same. MakeMyTrip refunded the amount to ZestMoney on the 6th of September 2022. But then also they deducted EMI from my linked bank account and now I have been trying to get this resolved through emails, calls but they neither revert nor they are providing any help. MakeMyTrip is saying ZestMoney need to help and ZestMoney says they cannot help. Wanted to add here the bank has confirmed that it is ZestMoney who is taking the EMIs. Please beware.

Kaushal
[protected]@hotmail.com

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Hi Team,

I had 8 loans from zest money my loan account number(CUSTOMER ID[protected] is, Loan Amount 8490 Order ID - C15902809CA9 Loan Amt 9000 Order ID-37133DEDOB85Loan Amount 10000 Order ID -315AAD5D9CB4
Loan Amount 3999 Order ID-1019047E7431Loan Amount 6136 Order ID-E321DADAPT26Loan Amount 11315 Order ID-010137C33M34Loan Amount 3449 Order ID[protected]D714Loan Amount 6900 Order ID-CE[protected]D. I paid off ALL loan on time. Now Zest money is not providing the NOC after lots of requests through proper channel. There is not a single default or late payment. Please do the needful for my NOC at the earliest.

Regards
GAUTAM KUMAR

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Gautam Kumar,

Greetings from ZestMoney! Thank you for reaching out to us.

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mail box for the same.

Regards,
Team ZestMoney

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Hi All,

I was in contact with the zest money team regarding my settlement of loan. I even received the link to pay on whatsapp but amount was mismatch. I emailed zest money to send me the right link. But I didn't received any response. I again emailed them, then I got a response that our team will get back to me but I didn't get one. I have received many links to pay and then I got a different link to pay for the same amount...

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Address: Bangalore

Zest money tried to deduct extra EMI from my account and overcharged me. They have also added a fake moratorium in my loan which I have never applied. They are not following any RBI guidelines and having no ethics. Worst loan experience ever.

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Shantanu,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries. And if you have already written to ZestMoney, then please share the case id so that we can check and update you.

You can also write to us at [protected]@zestmoney.in regarding the same.

Regards,
Team ZestMoney

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Hello,

I dont having any loans in zest money and i have cleared all payments on or before due dates.

Recently when i checked my credit score and history, i was shocked to find my score got reduced due to wrong report given by the consumer loan, mentioned as dmifinance (1 account)

From past 4 months i am written continuous emails to zestmoney.com & @zestmoney.com with complete details & i have zest &dmi finance many times but they are not able to solve the issue still in my cibil report the account is showing as active

Requesting to resolve this matter at the earliest, as this impacts my crebil report is going down
My Mail Id [protected]@gmail.com

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Prriyanka,

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on Dec 9, 2020 for case id[protected]. Please check your mail box for the same.

Regards,
Team ZestMoney

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Dear team
This is N.Bala([protected]).
DMI loan account number(DMI[protected])
I took a loan From zestmoney on flipkart shopping... and I pay all emi's currently... I have no emi's are pending till now... but the loan account currently active in my cibil score report... this reports are affected cibil scores... so kindly take necessary action and closed the account immediately... I attached the images for your reference...
Thank you...

Aug 14, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Bala,

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id for case id[protected].

Please check your mail box for the same.

Regards,
Team ZestMoney

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Hi this my Name Sundaresan, I am apply for loan but not take any Loan and Product From My Side but my Name go to cibil for outstanding and your company message and people call me for emi ?? What is this So closed to my Account Somany time I will send mail from zestmoney but no response

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Sundaresan,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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I had not appliad for zest money loan but still showing in my cibil score under name of Ghalla consumer loan please... help & guide

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Vishal,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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I have closed my all loans with zestmoney on 4/11/2019. While doing my bank procedure I came to know that there are two active loans on my name from zestmoney.
One is of 5027 rs which is taken by me and also paid off. Still it's showing as due. It's affecting my cibil very badly and there is no any response from zestmoney on my complain.

One other loan of amount 20623 rs which is not even taken by me. Is also showing as due for payment. I have not even applied for such loan amount in zestmoney. Still it's showing on my name really cheap service.

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Sanmati,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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I have settled all my loan but still an amount of money got debited for no reason. i want my money back please refund it. also sending you the proof of deduction.

ZestMoney customer support has been notified about the posted complaint.

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ZestMoney Customer Care

from Bengaluru, Karnataka

Jan 26, 2021

Verified Support

Dear Iftekar,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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I pay loan but show in my CIBIL report not pay and many wrong entry many time complaint zest money but no response I really mental and physical harsment

Oct 30, 2020

Complaint marked as Resolved

[email protected]

ZestMoney customer support has been notified about the posted complaint.

Oct 30, 2020

Updated by Attacking Adda My Cibil

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I have not applied any loan from zest money actually i was asking them procedure and made account on zest money and they give me limit of 10000 mow i checked my cibil score its 1..
And showing s loan of ghalla consumer loan which is zest money kindly correct this error zest money is the worst company how loan is showing on zest money named ghalla consumer loan. My registered email is [protected]@gmail.com and registered mobile number is [protected]

Aug 7, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Naved,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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Respect sir,

I have take a loan for Mar 2020 your zest money with Amazon on Rs14376. This 14376 amount i was converted in 12 months.But I have foreclosure in your zest money full amount in August 2020.zest money is not providing the (NOC) after lots of requests through proper channel. There is not a single default or late payment. Please do the needful for my NOC at the earliest.

Name Vellathurai S

Register no [protected]

Loan Id DMI[protected]

Regards,

Vellathurai S

Aug 7, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear Vellathurai,

We would like to confirm that Account DMI[protected] is the parent ID for Zest Money from DMI (Lender). DMI has changed its reporting structure recently to credit line reporting. Hence, the eligible line of credit has been shown on your CIBIL report.

Due to this, the current balance will show as Rs.1 which means the credit line is active but the loan is closed in parent ID. Please be assured that this will not affect your CIBIL score. However, we can close the credit line based on your request. Please note that once the credit line is closed, then you may not be able avail any loans in the future from DMI.

We have also reverted to you for the case id 05050167 on Jan 8, 2021 regarding the your NOC request.

We apologize for the inconvenience and appreciate your patience.

Assuring you the best of our services.

Regards,
Team ZestMoney

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I have taken consumer loan (Account No.: DMI[protected]) from DMI Finance through Zest Money on[protected] for rupees 8924/- to check if this is real. Though everything is cleared with all outstanding amount yet till today they are not interested to provide NOC and haven’t updated / reported to CIBIL by which I have a major drop over the CIBIL Score. I have contacted and emailed to zest money numerous times since 3 months but no proper response even from a higher management. One of the worst experiences I have ever got from the Consumer point of view and I regret to trial this sort of Loan process.
Kindly Help!!!

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on Jan 23, 2021 for case id[protected].

Please check your mail box for the same.

Regards,
Team ZestMoney

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I have never taken any loan from Zest money /ghalla But I was checking my Cibil score and I see there is company name Ghalla registered a complaint about my profile saying I had taken loan but I didn't.
Thank you andi expect that this issue Will resolve shortly. Thanks

Aug 7, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2021

ZestMoney Customer Care's response Dear

Greetings from ZestMoney!

We apologize for the delayed revert. We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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