ZestMoney Complaints & Reviews

I have made a no. Of requests to change my bank account details in the portal so that i can pay my emi and receive the cashback as my previous account has been closed and i do not have any bank account closure copy which i have already told them.
Everytime i have been asked to share the new bank details and was told by the customer care that it will be updated within 3 days but now it has been more than 2 months. I have already shared the latest bank details and payslips multiple times and you everytime give me some silly reasons that there is some technical issue, payslips of all the months should be in one consolidate pdf, account is not being accepted by the system, etc. Etc.

If you are not able to change the bank account details at least tell me the procedure how can i get my cashback which i receive after paying the emi.

Request you to address this asap as i need to pay my emi.

This is the earlier complaint which i wrote in mail to them.

Still now my cashback has not been processed for the previous months and after that. They asked me for bank account closure statement. I provide them with that too and still they haven't changed the account details and haven't processed my cashback.

I complained them again on the mail. They asked me again for latest 3 months bank statement which i downloaded and sent them. Without proper reviewing they revert me back with the statement that statement is not in pdf format, name is not there in the statement, account no. Is not there in the statement, ifsc code is not there in the statement. (Which are already there in the statement) and without even downloading them and reviewing they are giving this silly statements. Are they totally illiterate and don't understand that every statement has this basic details.

Going through all these, i unwillingly preclosed the loan and even they they are not able to address my complaint.

Hii team,

I trying to call you but its continuously busy. I am too much frustrated.

I request you to please delete/disconnect my zestmoney account.
And also delete my bank account details from your side.. Do it on priority.

I also register police nc on this case. If you debit an amount from my account, then court and police will be take strik action on you......

I got sanction a personal loan of 33000 from zestmoney..as they told that the money should be credited with in 24 hours after the loan activation..it's more than 24 hours but still did not get a single penny.and most interesting my loan EMI chart appears in their app..I accept the terms and conditions and the loan agreement..but they still not disbursed my amount. Loan transaction number 48CC333CBB7C ..it's totally harassment for a customer.

They offer me a pre approved loan of 33000.00 and I accept it.then I clear all the formalities and and got the loan agreement.Loan transaction number is 48CC333CBB7C.even my emi chart also prepared on their app..but still the money is not credited hence it more than 24 hrs as they promised before . They did not respond to my mail and I am not getting any satisfactory answer from the customer care..I am totally disipointed from 4:00pm ..it's such a mentally harashment for the customer..kindly solve my issue pls

Am K.E.Hemanth Kumar availed zest money loan of Rs.9059, and cleared all the dues in advance and one loan account called DMI FINANCE showing 1, 90, 000 as sanctioned amount of which Rs.3, 020 was overdue and i didnot availed or approch the institution but unnecessarily it is showing in cibil report and my score got down to 714 due to their mistake, i have wrote a mail to zest money and response from them, so i request to zestmoney on behalf o[censored] please rectify the error at the earliest, with this situation banks are refusing for new loans.

Dear sir
I have been using zest money since 2018. I have cleared three loan emi with zest money earlier n one current emi loan was going on but suddenly on 31/10/19 night two new amazon pay loan emi was activated without my knowledge. Loan amount is rs 17075 n rs 10478 i already complained about the case with zest money n amazon to cancel the activated loan but no help.
Again surprisingly today 06/11/19morning a new loan emi with amazon pay has been activated without my knowledge. Loan amount is rs 2795. I tried contacting zest money but no response receive.
So kindly take necessary action regarding above case. I'm noting the loan order id below
1. 171a2bf71dc2
2. F3b29b3e4d5a
3. 8049677e791e
San khungur basumatary
[protected]

Last two loan transactions in my zestmoney account of rs 1452 and rs 1000 are not applied by me. But still is showing in my account. I have not accepted the loan agreement.
This is the fraud going on from company end.in the last transaction of rs 1452, i had made a complaint to know who redeemed that coupon on phone but i was told that within 24 hours your backend will let me knew. But nothing had happened. Now another transaction of 1000 has been done. (At that time i was no even logging to my zestmoney account as no otp has been generated at that time.) if i'll not find any solution for these complaint. I'll file a case against you in it cyber cell.

Regards
Pradeep rai
Phone no. [protected]

Please dont take any loan from zestmoney and dmi finance you regret yourself after that

Tickedt ids[protected], 02221976, 02553111, 02563133, 02998151... Etc

I have multiple loans with dmi finance through zestmoney, i shocked to see that they reported 18 late payments to cibil and a loan of 188000 rs which i never took from them. They literally destroyed my cibil and im sending emails and calling to them from last 2 months and shared my cibil report 4, 5 times but still they didnt resolved the issue.

Couple of pre-approved loans have rejected because of this wrong cibil report by this fraud company

Now im decided to complaint to rbi banking ombudsmann on zestmoney (Camden town technologies) and dmi finance.

Dear team,

I would like to inform you i was get 4 loan from zestmoney but they just report about only one account after paid off my 3 loan in my cibil report showing only i get 1 loan which last payment august and still other loan account not updated by zestmoney many time i was mail to zestmoney about my loan update in cibil but he always say since last 6 month its should take 30-45 days since last 6 month till now zestmoney's 30-45 days not complete.
After paid off my personal loan i was apply for another one for 6000 there showing your not eligible for loan and than showing my credit limit 11000 but not providing 6000 when i contact to customer care they told me its system genreated we could not help you and also not able to report to cibil about all loan. And and also not providing account number of my loan account
Register mobile no [protected]
Name : javed shaikh
Cibil score:651 (Only report about ac/no:[protected] amount 8000 loan)
Zestmoney credit limit 11000
Paid off loan 1000, 2000, 1000, 8000,
Current loan: 3000, 1500,

I have created a account in zest money today (11/1/2019). I want to delete my account now. Because the collected my personnel details and bank details. I don't want to get any trouble with this. So please i have requested you to delete my account and my details from zest money. And i need a confirmation from zest money organization. I don't want any explanation further. I am not gonna use this zest money anymore. So please just delete it....

See my interactions with email support. It goes downwards to upwards. Nothing more than time pass...

Gmail vikas kumar
Re: cancellation of loan application [ ref:_00d6f1p9tq._5000k1zvwcv:ref ]
Support thu, oct 31, 2019 at 4:54 pm
To: "[protected]@gmail.com"
Dear vikas,

Thank you for reaching out to us,

As i understand you are concerned regarding transferring loan amount to bank account.

We would like to inform you that we cannot do so, the loan amount is the mount given on purchase of product on emi.

In case any query revert us back.

To help improve our processes and provide better service in the future, we invite you to complete our brief survey below.
Rating link - https://zestmoney.typeform.com/to/JVD5NS

Regards,
Anagha
Team zestmoney.

— original message —
From: vikas kumar [[protected]@gmail.com]
Sent: 31/10/2019 7:18 am
To: [protected]@zestmoney.in
Subject: re: cancellation of loan application [ ]

No response?


On mon 28 oct, 2019, 6:14 pm support

Dear zest money team i have not apply this amazon voucher loan for rs.32651/. Please delete my loan of rs.32651/ my reg mobile number is [protected]. I have tried this voucher in amazon that time system shows the vouchers are already redeemed. What is the procedure for complaint a case against zest money for cheating the customers i also give my mob no some one please help me

The zestmoney team is not at all responding to my problem
Hopeless response, latergic
This will last for 36months from now, every year i will get my score down due to zestmoney

This is the second time am facing the same problem

I paid every due again it's showing due in my payment
(Photos attached)

It's rediculous that zest money is worst

I need explanation immideatly from zestmoney

Hi, i have opted loan from zestmoney (Dmi finance) on 10.10.2018 and closed it on 14.01.2019. Loan no. Dmi[protected] now they are reported loan is not closed and three delayed payments. I mailed their customer care asked for noc and correction on the report on 30.09.2019 still no change in the report and no noc. Attaching the screen shot from their loan statement and credit report. I want

In my cibil report, it shows an amount of Rs 200000/- is pending with zest and DMI finance. But i have never taken a loan of Rs200000 from zest money.. This entry affecting my CIBIL Score very badly.. Also i have no due with zestmoney now.. So i am requesting you to take action to remove this entry and delete my zest account at earliest.. Now i am in a situation to take a home loan.. So this wrong entry in cibil reducing my credit score and it is affecting my loan eligibility... Bank people saying u will have a higher cibil of this entry is not there... Hence it is very urgent tobtake action to remove this entry from cibil And also delete my and deactivate my zest money account

Hello,

I dont having any loans in zest money and i have cleared all payments on or before due dates.

Recently when i checked my credit score and history, i was shocked to find my score got reduced due to wrong report given by the consumer loan, mentioned as dmifinance.

Never a missed payment but dmi finance shows it as missed.

I certainly don't like zestmoney & dmi finance behaviour for misalignment of the user credit score credentials.

Requesting to resolve this matter at the earliest, as this impacts my credit report is going down

Zestmoney order id: jfgm818730

I have never taken a loan of rs 190000 from zestmoney/dmi finance but the same is being reflected in my cibil report sent mail regarding the same to zestmoney still resolution awaited. Also another loan of rs6000 has been misreported as emi was not paid regularly but i had already preclosed the loan and none of my dues were pending or irregular. These errors has caused my cibil score to drop to a huge extend and i am facing severe challenges in my financial report.

Please rectify the same as soon as possible

Thank you
Riktam dutta

I apply for for amazon voucher from zestmoney but due to some personal reason i m unable to pay emi for loan voucher so plz cancel my Amazon voucher.I have already some personal loan.So it is main reason for my voucher cancellation. I apply for cash loan but by
mistake I applied Amazon voucher. I pay already cash loan from zest money .so plz grant me plz cancil my Amazon voucher.
Thank you

Hello,

This is to inform you that, a sum of rs. 250 is charged from me stating that one of my payment is lapsed. Since starting i am paying my emis on time or earlier than date. I have always keep sufficient balance in my account.
In this regard, i want to know that how my emi could be lapsed. Although i have paid the fine and the emi but i need a clear reply of that.

Else i will be bound to knock the door of law.

My order id is :e8eef5290975
I tried to cancel the order several times, but instead being told that no refund shall be made for the vouchers provided. I didn't use the vouchers or purchased anything and mailed you regarding this on 24th july, 2019 for the first time. Once they initiated a refund, and i thought no further money will be deducted, but instead thrice my account got debited with amount rs.4878 for the months of august, september and october. Kindly make the cancellation of this process anyhow and refund the money back to my account or i have to take necessary steps.