ZestMoney Complaints & Reviews

This complain is regarding the late fees that is applied on the both of my loans for which i was unable to pay on the scheduled period due to i had my phone lost when i was out of town during a visit. When i came back it took days for me to get a copy of my sim and had lost contact with all pending dues, i immediately paid one of the emi that was due on 20th oct for 78dc22170717 when there was no late fees applied on both the accounts but when i wanted to pay my second loan 4ffb363540cf i saw that there was late fees applied on both my accounts, this is cheating as i was not imformed about the late fees and now it is asking me to pay late fees for 1st loan and both emi and late fees for the second loan.. I want it to be removed immediately to repay my emi

I want zest money to cancel my flipkart voucher-request coz flipkart doesn't have gstib service. And the voucher isn't used yet. That was my first experience with zestmoney. But they didn't ask me to while they ended my voucher code and now i can't cancel it. It's not even used yet. I'm pissed off. They should have a cancellation button if the voucher or loan isn't used.

I am cheating by your zest money. There is two loan provide approved without my knowledge. Your company provide me 7 amazon voucher me. But this voucher already used by someone else.
I am cheating your company (Zest money)
Pls solve my problem. Stop ecs &ach form. Stop payment
[protected]
[protected]
[protected]@gmail.com

Respected sir/madam,
Kindly cancel the vouchers code for 1k under helios as they don't have any product worth 1k. Unfortunately i activated the vouchers while window shopping on your merchants site from zestmoney app.
I'm happy if you allow me use the same vouchers on other merchants site like flipkart or myntra.
Awaiting for positive response.

I am available at phone #[protected], [protected]@gmail.com

Regards
Romeo pao

Dear sir / madam,

I have purchased 2 nos. Mobile phones from sangeetha mobiles, chinthal, hyderabad on 01.09.2018 on 12 months emi basis. Actually the emi should be deducted from 01.10.18 onwards. But your people are not deducted from date. I personally requested sangeetha people to start deduction and the online deduction was started from 14.12.2018 for rs.1, 412/-. From that date my emi is deducting regularly on 14th of every month for rs.1, 412/- upto october, 19 i. E. The 11th emi. The last emi for rs.1, 408/- is on 14.11.19 and i have received reminders regarding sufficient bank balance. I am keeping sufficient balance but till now but the emi amount was not deducted. Just before, i have opened my zest money online account, and shocked that there is a late fee of rs.250/- and my total pending emi is rs.1658/-. Please look into the matter and do favour to me.

Awaiting your favourable reply.

Thanking you,

V. V. S. S. S. R. Prasad
[protected]

We would like to inform you that i have zest money account[protected]

Recently when i checked my credit score and history, i was shocked to find my score got reduced due to wrong report given by the consumer loan, mentioned as Consumer Loan A/c number:-DMI[protected]
Owner ship:- Individual as 178000 amount but i have naver applied for loan but in my cibil that loan is showing kindly remove this its affected my cibil score data and some amount also not paid kindly update my account soon as soon as possible otherwise i have submitted case in court

Consumer Loan A/c number:-DMI[protected]
Owner ship:- Individual

Zest money is india's biggest loan co. One of zestmoney staff named rahul consult me and told to take loan from zestmoney i refused then he insist and create my zestmoney account and take a loan of 14000. Next day i told rahul that i no need of this amount and i told to cancel this loan after 1 month he changed my registered mobile number and take many loans then i try to communicate with rahul but his mobile is switched off then i also get in touch with zestmoney but there is any help provide by zestmoney. Zestmoney is a fraud please boycott this they change your registered mobile no and take many loan in your account

This complain is regarding my loan number 78dc22170717 for which i have already paid the emi amount for october but it is still not updated on my account and it is asking me to pay again please check the transaction details of my account and update my account urgently, i am receiving daily reminders to pay it and it is very irritating for me to check it. Please do the needful urgently.

Zestmoney customer care centre is threatning my father who is paralysed and using abusive language daily basis they are callling my family members for the repayment i have asked to show me my statement which they are not ready to and harassing me to make the payments first they have to send a statement showing the transactions then only is ouod make the payment there is nothing wrong ins asking my statement already a fir and defamation case is lodged as they are calling on my workplace to diminish my image i want to go throuygh the legal process to make their payments please help.

Hello im harish t [protected] harish. [protected]@gmail.com. Zest money people didnt clear my noc past 6months not even single mail shared. Its affected my credit score. Customer service are worst fellows. Every month im folowing up with thme to clear it.

Very worst service. For paying emi they call 1000 times now they dont have sense to clear things. # off

They are disconnecting calls and terminating chats. Is this...

On 13th november 2019 at 9 pm i received mail and sms from zest money that loan has been approved for me for the purchase from zillonlife which i never applied for and someone have applied for loan using my details and i wanted to cancel that loan immediately please help me to cancel my loan. I have tried to contact zestmoney but there helpdesk is available only from monday to friday from 8am to 8pm but i wanted to cancel my loan immediately. I doesn't want to get into trouble and the emi was not applied by me or i didn't purchase any product from zillonlife.

I have applied voucher cancellation request last 6 days. My vouchers is not cancelled yet even i have not positive response your zest money team. Every executive told me that my request is under process. But nobody provide me proper status of my request. They told me that my request will completed with in 5 working days. But here more 6 days is going..
Please solve my problem on urgent basis...

Hey this dimple shah, i was holding loan of your company's, which i had preclose by some how one of the loan was not being updated, of which there was there call received from. Collection agent to make the payment so i said let me talk to customer care, after talking to them they rectified it updated the payment, then after still they call me that payment has not being updated and make the payment, then after half a hour they tell payment had been done, but share details, what. A insane is this, are this people are some mad, and another most important things is that my personal detail are being missed use, the no which is only for my private use i am getting calls on them, so i am filling a cyber crime case against company and collection agent.

Hello,

There Has been Wrong loan amount sanctioned & OS balance updated under DMI finance account number : DMI[protected] as 2, 24, 000/- Which i have never taken and the report has not been updated properly .

My total OS balance is : 13382 /- INR inclusive of all loans .

I need all the credit rectifications to be done at earliest .

I'm a 2 months old mother of a Daughter, I'm trying to apply loan for personal reasons .

i need my score back up ASAP .

Please call ASAP to resolve this .

2nd Reminder ::::::

Its been 5 days and i'm still waiting for your call, Nobody has a decency to give me a call .

You guys have messed up my Credit report, If this is not getting resolved .

I will report to 'BANKING OMBUDSMAN ' for not resolving it .

Hello Team,
I took a consumer loan from zest money. I returned all the EMIs on time, and for the last 3 EMIs, I did pre-payment.
Recently I have checked CIBIL score on Bank-Bazar application, and I found that you have added late payment charges against me. I never did late payment, instead, I have done prepayments.
Please check my history and inform me asap. This must be resolved asap.

Hello,

I applied for an education loan and Zest was unable to process it even I had all the documents and qualified for the loan.Zest was unable to respond with a valid explanation for rejection. Zest have all my details, everything from PAN to bank account details. Although Zest haven't processed my loan but the team is active in sending emails and promotional mails, which is quite irritating.
I no longer wish to...

Please cancel my approved loan CROM[protected] . Myself has sent request to cancell order to Only mobile murchant is CROM[protected] on date 27/10/2019 .Please refund the amount to my account.
The order OM[protected] reference attended by Ashish Nanwate on 11/09/2019 at 15:32. Created case #02533167 for service record on 05/09/2019. Please cancel the order as above due to no service provided by Only Mobile murchant. As Only Mobile murchant is not able to fulfill the request of purchasing the mobile Redmi note7s. .

Sir my all accounts all completed. but in cibil score all accounts are active. but I am applying Home loan ...still pending today...i am asking noc but NOC not send me my email. but i am asking last 5 days zest money customer care but not solved my problem.. worrest service in customer care...irresponsible answer ... my No.[protected] mail: arjuna.[protected]@gmail.com

Meri 1033 ki emi thi aur mere account m paise the lekin phle ki trh meri emi deduct nahi hui mere account se 118 deduct kar liye gye ach rtn ke against... Aaj tak ye nahi hua aur maine apni sari emi time se pay ki h... Apko bas apna emi amount deducted karna tha.. Baki bache hue paise deducted karne h to kar liye wrna m aage koi bhi emi nahi dunga.. Ye glt h mere account m paise h aur aap paise deducted na kar ke koi charge deduct kar rhe ho.. Aur uske bad emi late fees bhi laga rhe ho...

I have made a no. Of requests to change my bank account details in the portal so that i can pay my emi and receive the cashback as my previous account has been closed and i do not have any bank account closure copy which i have already told them.
Everytime i have been asked to share the new bank details and was told by the customer care that it will be updated within 3 days but now it has been more than 2 months. I have already shared the latest bank details and payslips multiple times and you everytime give me some silly reasons that there is some technical issue, payslips of all the months should be in one consolidate pdf, account is not being accepted by the system, etc. Etc.

If you are not able to change the bank account details at least tell me the procedure how can i get my cashback which i receive after paying the emi.

Request you to address this asap as i need to pay my emi.

This is the earlier complaint which i wrote in mail to them.

Still now my cashback has not been processed for the previous months and after that. They asked me for bank account closure statement. I provide them with that too and still they haven't changed the account details and haven't processed my cashback.

I complained them again on the mail. They asked me again for latest 3 months bank statement which i downloaded and sent them. Without proper reviewing they revert me back with the statement that statement is not in pdf format, name is not there in the statement, account no. Is not there in the statement, ifsc code is not there in the statement. (Which are already there in the statement) and without even downloading them and reviewing they are giving this silly statements. Are they totally illiterate and don't understand that every statement has this basic details.

Going through all these, i unwillingly preclosed the loan and even they they are not able to address my complaint.