ZestMoney Complaints & Reviews

I am an existing zest money user. They have recently introduced a new policy wherein users have to complete kyc to get there loan approved. My first complaint is i was never notified in advance about the new kyc process untill i went for applying a loan and got to know about it. Now while completing the kyc it never gave me an option for online kyc and the only option available was manual kyc wherein an agent will come to my house for kyc. Hence i applied for it on 14th oct selecting the slot for 15 oct between 4-8 pm. Since then no one has contacted me for kyc. I am calling or chatting with zest money agents everyday and they tell me that it is being handled on high priority but i dont receive any call. I would also like to conplaint about the zest money customer care as they dont know there own process. I spoke with more than 10 agents and they all tell me different things. Also they dont seem interested in solving users issue, instead they just try to end there conversation by giving fake promises and sometimes no response at all. This is an unprofessional behaviour and zest money should be held completely responsible for it. I would like zest money to know that there customer service agents are pathetic and useless. They dont know how to talk to a customer and also just sitting there and not doing there job properly. I want to take this complaint to the highest level possible and would like to forward this complaint to lizzie chapman so that she is aware about the same and would take strict action to fix this.

Dear sir/ mam,

My registered mobile no. On zestmoney is [[protected]]. And e-mail id is [ashwinibasavraj]@gmail.com.

By mistake flipkart vouchers with the amount of 30000/-, but now i am not comfortable to use these vouchers. So this is requesting you please look into the matter and cancel these vouchers as soon as possible. And also complaint registered by this mentioned customer care no. [protected]

I had availed a no cost emi from zestmoney as recommended by greatlearning for a course on cloud computing. I had paid around 2-3 emi's for the same as i was taking the course. I had a financial crisis and was sure that i will not be able to pay the emi. So i cancelled the course. Greatlearning team told me that i will not be refunded for the amount that i have already paid, but they can cancel the course and let zestmoney know that i am...

Dear sir/ mam,

My registered mobile no. On zestmoney is [protected]. And e-mail id is [protected]@gmail.com.

By mistake flipkart vouchers with the amount of 47661/- are activated on my account, but now i am not comfortable to use these vouchers. So this is requesting you please look into the matter and cancel these vouchers as soon as possible.

From
Anuraj r

Respected sir,

I have applied voucher cancellation request last 10days. My vouchers is not cancelled yet even i have not positive response your zest money team. Every executive told me that my request is under process. But nobody provide me proper status of my request. They told me that my request will completed with in 5 working days. But here more 10 days is going..
Please solve my problem on urgent basis... Email:[protected]@gmail.com
Mob:[protected]
Loan id:5b391931e424
Id:3e0e9d0dae0e
Voucher code:[protected]
Pin:729857

My name is lakshay khunger. I had a loan with zest money ebb6988c7869 unfortunately i couldnt pay the loan on time as i was having some trouble. But once i got well but it took 314 days for me to pay and i paid the whole amount together at once which was 7500 inr in which 5999 inr was the loan amount and 1500 inr were the charges, interest.
However after paying the whole amount i asked for the noc the company says we don't provide noc to those customers who did not pay there loan amount on time.
That's not right they are doing this because they will surely do a fraud in future. They are doing wrong.

My consumer number is[protected] and i would like to delete my account immediately as i dont want to use your services and i have no outstanding. Request to delete my account asap.

I registered for your services today on 16/10 and came to know that there is no option in the entire portal to delete account if some one is not interested. Also the consumer help number provided but no one picks up the call. Its switched off rather.

Also, the user experience on your website is extremely poor compared to ther companies which provide online 0% emi.

Name - saurabh shashank
Mail - [protected]@gmail.com
Phone - [protected]
Customer number[protected]

Dear sir / mam
i have done order on flipkart on 2 month ago and this order is cancel from seller same day but now a day my loan is till active and i have pay fist emi of my cancelled order and second emi is coming but my loan is not cancel flipkart say me refund is complited same day and provide me refund id but zest money finance never cancel my loan and charge me emi of my canceld loan

I was applied for zest money loan and I got qualified for 8000 but by mistake I just completed the Amazon's gift card application coz at that point of time I was planned to buy a new mobile that's why I just made a mistake but even though I was ready to buy a mobile but the Amazon gift card verification process is very slow and they didn't even respond for that so please cancel my loan and that Amazon gift card application too... hopping for the best from zest

Had my loan amount due on 25th september but as i was in my village i was unable to pay the amount as my phone got lost on the 22nd sept in evening... I purchased a new phone after coming back and got my sim card reactivated on new sim and when i wanted to pay the emi it is showing me a late charge of 250rs.. This is not acceptable for what i was in such problem..
My zest loan id is 78dc22170717

I have applied a course on simplilearn and they directed me for loan option from zest money. They to my documents and applied for loan on my behalf. They also said i can cancel the course any time and i will not be charged. So i have applied for the course. But i didn't want to start the course so please cancel my loan approval and deactivate my zest money account.

I had availed my first ever loan for iphone from zestmoney and for the same i had submitted nach mandate form of my indusind bank account. Everything went well and i paid off the loan on time.

But problem started when zestmoney gane me credit limit and asked again for nach mandate and this time i had given mandate of my icici bank account. When i availed my limit then for re-payment, auto debit request was made to my indusind account (Previous mandate) and hence, i had to pay ecs return charges. This started in june 2019 and they were continuously doing this. After paying ecs return charges i contacted bank and zestmoney (31st july - via email) both and my bank provided me proof of zestmoney (Camden town technologies) auto debit request and then i communicated with zestmoney for appropriate action but finally they denied refund even after accepting their fault.

Now i am asking them to compensate my ecs return charges by paying off two small loan amounting 4100 approx. But they are refusing.

How can we report their bad practices to nbfc regulatory authorities?

I have activated loan to check the credit limit but by mistake loan activated. I don't want purchase from flipkart or any other site. I want deactivate the account and sent mail regarding this. Zestmoney provided me coupon to use not any amount credited to my bank account. I have used any thing and don't want to use. I want deactivate my account
Thanks and regards
Gopal krishna rout
[protected]@gmail.com

I supposed to pay Emi on 24th March 2019.i paid the emi on 21st March 2019 because they have provided advance emi payment option I paid.but they updated wrong information to Experian credit that I have done delayed payment.i don't irresponsible people sitting in zestmoney.take necessary action against them.

Thanks& regards,
M Saritha Devi

Sir,
Recently i checked my cibil report and there are these two loans 1. Dmi finance (Dmi[protected]) & 2. Ghalla loan[protected] which i have never taken from zestmoney but showing in my cibil. I raised a dispute regarding this with cibil team and sent multiple mails to them but getting replies as no change and will revert shortly. So, even had a discussion with zest team and explained issue and dispute details regarding the above loans but no solution from their end. As, the above loans are still active my cibil is getting effected.
And emi of 841 rs is debited for the 10 months.
Please consider this and take further steps to close these loans.

I recently got a harassment call from zest money stating that I am not paying them the emi, about this I had no knowledge. When I called customer service they informed vouchers worth Rs32000/- have been transferred to my account as a loan for shopping with amazon. All this was done without any information, neither I signed any document regarding this loan. When I spoke to them further and conveyed the same I was assured that this loan will be cancelled within 24 hours as I wasn’t even well so I had attached my hospital documents. I was given assurance it will be resolved. Vouchers will be cancelled and so will be the loan. But after contacting them several times still my bank account is getting automatically debited for these emi which I have no idea about. Please help with the same. I did not even authorised anyone to deduct the balance from my account.

Kindly contact on [protected]@gmail.com

This company making fraud structure. Bcoz no option available delete account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account. I want delete my account.

I enter wrong number of my pan number that is my mistake. So that the zestmoney rejected my application.. I want to change my pan number. I was mistake by typing my pan number. Please give me a edit my pan number. Please help me.. Zestmoney said wait for 90 days. I dont have that much days... I have one request only i want a chance to edit my pan number section. Help me

Dera team i am muzahid ali, your existing customer some time ago i have started a emi with your company and start to paid 4 emis out of 18 but in between i failed to pay emis on right time, because zest money app not worked so for this i have infrm to your team member but they have not valuble reply and emis goes to panding i was ready to pay emis but how tell me and i am only pay actual ammount not with interest.
Call me or msg plz [protected]

Hi I had taken a LOAN from zest money. N have skipped couple of EMI. Their collection team called me n I said I am ready to pay just tell me total amount n I will close the account. Inspite of that she went on using bad words. I told her I will escalate the issue n she was like u can't do anything. Do whatever the ### u want n all. N then I asked her name to complaint against her n she was like my name is Aishwarya Rai. She doesn't have any rights to abuse me. After all they are adding late fees when we skip. I am paying late fees also then why should I hear all this ### from her? She is so confident that I can't do anything to her. She openly challenged me "jo ukadna hai ukad le". I wanna escalate this at any cost.