ZestMoney Complaints & Reviews

Hi Team,

I had two loans from zest money my loan id number is 31A4224844C2 I paid off This loan on time. Now Zest money is not providing the NOC after lots of requests through proper channel. There is not a single default or late payment. Please do the needful for my NOC at the earliest.

Regards,
Azim shaikh

Hello, I was just checking out a personal loan detail from zest money and suddenly it says my loan is approved. I didn't signed any documents, even clicked any approval tabs. But now in my app they have listed 9 EMI s for the repayment of loan. Ok so I thought may b I should get the money. But it's been a week and I haven't received any money, and they are charging me interest for the amount while they haven't allowed any money. Now when I see the other complaints In here, most of them are the same. This company is conducting fraudulent activities. They think they can get away with this, I have all the proofs I need . The all chats with there customer care, Emails admitting no money was issued, and bank statement showing no credit from them . I want my loan canceled or emi s postponed to the date where I receive the sum of money or iam going to court, don't even think twice man this is snatching, stealing and I will take it to justice.

I (Rajeev Mittal) borrow a no cost emi loan of Rs 15255 for 3 months from Zestmoney on[protected] in which i have to pay three emis of Rs 4778 (due date - 05/02/2023) + Rs 5080 (due date[protected] + Rs 5397 (due date[protected] respectively in which they charge interest of Rs 529 on first emi, Rs 227 on second emi and Rs 117 on third emi. But as in written agreement provided by zestmoney to me in which clearly mentioned that i received each and every emi interest cashback after successful payment on each and every month. Now I completed my three emi's but zestmoney haven't provided me no cashbackon even single emi. Please do the needful and provide me the full interest cashback of Rs 873/- in my bank account linked to zestmoney.

I borrow a no cost emi loan of Rs 15255 for 3 months from Zestmoney on[protected] in which i have to pay three emis of Rs 4778 (due date - 05/02/2023) + Rs 5080 (due date[protected] + Rs 5397 (due date[protected] respectively in which they charge interest of Rs 529 on first emi, Rs 227 on second emi and Rs 117 on third emi. But as in written agreement provided by zestmoney to me in which clearly mentioned that i received each and every emi interest cashback after successful payment on each and every month. Now I completed my three emi's but zestmoney haven't provided me no cashbackon even single emi. Please do the needful and provide me the full interest cashback of Rs 873/- in my bank account linked to zestmoney.

Hi,
because of Zestmoney and HeroFinCorp report, I am a defaulter nowadays.
they are showing in your report that I have not paid a loan for a Very long time.
and the outstanding amount is only 57 rupees.
the Point is, according to the report the Loan id they you mention in the report for HERO FINCORP is DELZPL[protected].

Because of this my SCORES are dropping very fast.

Please do something about the report.

check the Attachments given below.
in case you need some more data Please contact me on my email.
They are not helping me.
i am raising the complaints from a very Long time.

Name = Himanshu Kumar
email = [protected]@gmail.com
Loan ID from Hero FinCorp = DELZPL[protected]
Zest Money Loan id =[protected]
Cirif Report Password = hima5553

Thanks and Regards
Himanshu

6th instalment EMI amount of Rs. 8973.59 was auto debited on March 5th, 2023. But the cashback interest amount of Rs. 772.21 is not credited to my account yet (as on 7th April, 2023).

Upon contacting customer service several times, I am getting only pre-loaded templates as replies. I am attaching the responses given by the representative.

Can you spot any differences between the two responses? I found one ;)

Please find the other 2 differences...

Pity on how the training team, trains their representatives to use pre-loaded templates...without even understanding what their customers are going through...

It is 7th April today...EMI amount of Rs. 8973.59 was deducted on 5th April, 2023..attached the screenshot..but the cashback amount for the previous month is not yet credited.

ZestMoney is very effective in sending reminders for auto-debit on 5th of every month..But when it comes to crediting back the cash back amount...the reply is "Our concerned team is still working on your request, and we will get back to you as soon as we receive updates from their end".

ZestMoney is not favouring paying cash from their pocket..It is just our money to be given back to us in the name of cashback...Zest entitled to agree what they promise for their customers..

Deeply saddened with the way they preform in par with their competitors..

Dear sir my name is Umashankar N I am applying for the personal loan 1 lackh rupees on 28/03/23 in zest money. but still 10 days over amount not credited to my account I have many more time's call the customer care he was telling please wait for the 24-48 hours for the response but my issue not salove please check the ditels salove my problem thank you

Umashankar N
[protected]
Loan I'd = 6F955C84FF2F

Dear sir my name is Umashankar N I am applying for the personal loan 1 lackh rupees on 28/03/23 in zest money. but still 10 days over amount not credited to my account I have many more time's call the customer care he was telling please wait for the 24-48 hours for the response but my issue not salove please check the ditels salove my problem thank you

Umashankar N
[protected]
Loan I'd = #6F955C84FF2F

Dear sir my name is Umashankar N I am applying for the personal loan 1 lackh rupees on 28/03/23 in zest money. but still 10 days over amount not credited to my account I have many more time's call the customer care he was telling please wait for the 24-48 hours for the response but my issue not salove please check the ditels salove my problem thank you

Umashankar N
Loan I'd = 6F955C84FF2F

Date:[protected]
Application No: DCCF1BC68678
Customer Name: Ramesh Tiwari (You/Your/Yours)
Lender: IIFL FINANCE LIMITED (Us/We/Our)
Lending Service Provider: Camden Town Technologies Private Limited ("ZestMoney")

Loan Amount Is not Credited in My Account Now almost 10 days gone
And the customer representative not responding properly
Plese cancel my loan

Hello,

MY loan application for a loan facility from Hero FinCorp Limited Is #1848F8B4BC21

I applied for a personal loan of 97000 on 1st April 2023. The loan was approved as per the app & the application was accepted. Also, I got the sanction letter the same day.
Now It is showing money has been credited, & I have got the EMI plan and schedule but till now I haven’t received any amount in my bank account....

Hello, I have applied for a loan on 1st of April 2023,
I got approved and the app shows that your application has been accepted and the loan amount has been disbursed in just few hours.

It’s been five days. I haven’t receive my money yet. I have been in contact with your support executive since 2nd of April. But they are saying that you will get your money by tomorrow or day after tomorrow or within two working days or three working days but till now it’s been five days, I haven’t received any amount from zest money into my bank account.

It’s so problematic for me kindly resolve the issue at the earliest.

While everyone is aware of the moratorium period grace of 3 months, zestmoney has come up a new rule of deducting balance the way they can. For what an amount of ₹1887.95?- has been deducted from my account today and i has raised a complaint to them as well. It is not right we are struggling with jobs of late salary with which it is not possible to spend on my expenses and these people are deducting as they wish without even informing to the customer. Nach mandate given by a customer is not your private property that when you feel you can deduct amount. Please refund the amount back at any cost. Single penny is very important for us at this time.

I have done shopping on nykka through zest wallet. after that due to some issue from courier partner my order was rejected. so at that time nykka refunded my amount to zest. but when nykka returned i had already paid the wallet due from my money. i have complaint many time but still they havnt refunded money. this issue was happened in sep 2022. still after having more then 30 email conversation still i didn't get refund. they are assuring me from last 6 month they will give me refund but still not. i have already given all the proof of refund statement of nykka, statement of my bank account and also my cancel cheque.

Dear Team, i have taken a loan with No cost EMI of Rs 250000 from Aug'22 from Zest money. Zest money give me cash back after paying my EMI with Interest Amount. interest amount is my cash back amount. but it has been passed more then 1 month (28 Feb 2023) and i have paid my next EMI (31 Mar 2023) also but they are not returning my cash back amount. i have called to customer care multiple time and they are not giving me proper time.
my total EMI is 22400 out of with 1519 is my Cash back Interest amount.

6th installment EMI amount of Rs. 8973.59 was auto debited on March 5th, 2023.

Its 1 month passed now. Still checking!!! The cashback interest amount of Rs. 772.21 is not credited to my account yet.

But started getting EMI reminders for the next month. What is happening? Why is it getting so late to credit the cashback amount?

Please don't cut copy paste your email template saying "We regret...yet to be resolved...get back to you...any further assistance...blah blah blah "...

Its annoying and disgusting to hear..that you really regret for your customers

Make it happen rather.

Hi i have requested for the settlement letter of my loan number 837533B78764 they have sent me the mail and said that it is only the way of them to deal with settlement and they wont actually sending a letter as such please give me the more clarity on the settlement letter please

For my educational fees, I have been using Zest money for EMI payment. On 31.01.2023, I have paid Rs.12382/- EMI amount and received the interest amount of Rs.1067/- as a cashback and after that I have paid Rs.12104/- on 28.02.2023 & 31.03.2023 but till now I didn't receive the cashback.

I was taken a emi using zest money iam paying every due on time without any delay but they didn't gave the promised cashback on due they only gave the first month cashback because they know if I didn't receive cashback I will return the product and cancel the emi that's why they gave me the first month only.i am very frustrated o this unprofessional behaviour

Hi, i have bought some items on nyka using zestmoney in Feb2023. Emi is for 3 months. And i have paid my emi in March2023 and April2023 way before time. I understand why the April2023 emi is still not updated. But why is the March 2023 month emi not updated. My current balance still shows full amount on my cibil report. I urge you to update it ASAP.