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Zivame Complaints & Reviews

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Last updated Mar 19, 2024
Complaints 380
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Zivame reviews & complaints page 11

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K
Karina Katwe
Aug 20, 2021
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Order cancelled

My order id was[protected] and i placed my order on 19th August 2021 at 11.58pm. My money was deducted from my PAYTM but the order was cancelled. Kindly look into this matter and resolve it asap....
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P
Paaru89
Aug 19, 2021
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Refund of Z Coins

Address:[email protected]

Bought a product and it was misfit… these guys refunded z coins instead of money…. Now everytime I think to purchase something n go to website products are out of stock … this has been going for a while and now they have zeroed my z coins which was Rs. 1467 in terms of money.. trying to reach to customer support but no response… now only a flash msg showing that your points got expired which was never there intimidated by any msgs...
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M
Manpreet kaur aulakh
Aug 19, 2021
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Regarding chat with customers

I have returned 2 products and i wanted to talk with customer care bt no one linked.. I tried so many times... I want by refund in my bank account...
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A
anjubency
Aug 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order not shipped yet

Prepaid order placed on aug 15 2021.not shipped yet even after 4 days.kindly resolve...
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J
Jexy Sijoy
Aug 18, 2021
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An item ordered items not delivered

I have ordered on July 13 & order ID is[protected], but my order two item is not received date is expected many many times Then I cancelled that items. Pls refund my amount....
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Bhâvêsh Çhôûdhârý
Aug 16, 2021
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Order's Going On Hold

Address:Fake Company

Actually I'm Trying To Place An Order To My New Address The Order Is Going On Hold... Please Remove Off This Glitch Or Bug... Because Is Not Accepting New Address...My Money Got Deducted From Zcoins But Haven't Received Order Confirmation And Order Is On Hold From Last 6 Day's...Fake Site Don't Order Anything From Zivame...
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A
Anjali B Rao
Aug 13, 2021
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Account was hacked and order was placed using zcoins

I had 730 zcoins in my zivame account. My account was hacked by somebody name Prakash Maurya, Bihar. I immediately informed zivame team and they assured that the order will be cancelled and zcoins will be refunded. I waited for 6 days and no action was taken.

Now zivame account is showing that two of items are delivered.

Please refund my zcoins....
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Shikshagoyat
Aug 11, 2021
Jul 27, 2022
This thread was updated on Jul 27, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of cancelled order

Website:www.zivame.com

I have ordered on 5 july 2020 & order id is[protected], but my order is not received date is extended many time, then i cancelled my order throgh coustomer helpline no . They cancelled my order but not refund my amont . My tra6 id is[protected] for amont 876. I tried to contact to zivame on its help line no . But no fruitful response ccomes out . Please provide solutions of this issue ....
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Z
Zcustmomer
Aug 10, 2021
Aug 10, 2021
This thread was updated on Aug 10, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Zivame Account Hacked

My Zivame account was hacked on 8th Aug and purchases were made using the Zcoins in the account by Ms. bhavya g
prem ganga chs kasturba road, mulund west
MUMBAI, Maharashtra, 400080
INDIA
T: [protected]
The order no #[protected]

Zivame has a rule of not cancelling the order of cosmetics. So I am unable to cancel the order and also loose the Zcoins present in my account. I want the order cancelled...
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Ishita Sahu
Aug 9, 2021
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Z coins got deducted

Earlier I order 3 inner pieces for me which didn’t fit me so I canceled the order within 10 min. The 1350 got converted into z coins, through which I order same again the order did not place and z coins automatically get zero.

Please connect to me as soon as possible. I want my money back...
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R
RagaLahari Lalam
Aug 9, 2021
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Refund on cancel order

I have oreder a bra but it got canceled automatically and i didn't get my money back. Can tou please refund my money back so that i could continue shopping...
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P
Pahadi soul
Aug 7, 2021
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No option of return and exchange in my account

I have ordered 3 bra from zivame which are delivered by today but bra's are not fit for me so i want to return the bra but the option of return and exchange in my account is disble and my all package are delivered so now how can i return my order?...
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W
Workout Secrets Unisex Gym
Aug 7, 2021
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I am complaining about not receiving calls

Address:201204 modinagar uttar pradesh motorcraft sales pvt limited maruti suzuki

I am nancy aggarwal and i purchased a bra from zivame first time as per recommendation by others but when i received it it was not fitting me and i tried to call customer care many time but when i called them always customer care caller said i am busy what is rubbish is this.
i done a mistake and i want my money back as soon as possible
otherwise i ll file a case on zivame....
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N
Nainii
Aug 7, 2021
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Refunded zcoins instead of actual amount

While returning although I chose bank transfer, Zivame refunded with zcoins which are of no use since I wish no more buying from them. Kindly transfer my money back Zivame....
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G
Girdharmona
from Mumbai, Maharashtra
Aug 6, 2021
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Not refunding Order no 712119651 & 712098864

I have self ship product to zivame warehouse
Total amount styck is 6500. Waiting since 18th apr 2021.
For 2 month no one came to pico product .then they tell to reship then i reship.

Total 4 product has been re ship to warehouse on 19th june.
Product has been delivered on ur place on 25th june .in 2 seprate boxes.
I have receive confermarion call for the same that product has received . I will...
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S
Sangvenkat
Aug 5, 2021
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I want money to my account not in zcoins

I ordered 2bras but because of fitting issue I returned both the products worth of 779 till now I didn't receive my amount....
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S
Sangvenkat
Aug 5, 2021
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I want money in bank account

I ordered 2 bras bt due to fitting issue I returned both the products worth of 772 . But I didn't receive my money....
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I want refund in my bank account and not zcoins...
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A
Ayushi Bafna
Aug 3, 2021
Aug 3, 2021
This thread was updated on Aug 3, 2021
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Third party access to my account and use of my zcoins

Address:Reliance Retail Limited 2726, 4th Floor, Lakshminarayana Nivas, Off 80 feet Road, Indiranagar, Bangalore - 560 038
Website:www.zivame.com

I had 1606 zcoins in my account. From 23rd July, someone tried to access my account. I don't know how they were able to access when my password had been changed recently and I receive the OTP on my number for login. My guess is that the employees could access as they have all my details.
A person "Lakshmi Nagesh" placed 3 orders on 28th July evening using my zcoins. I was notified of the same on my gmail. On 29th July, I called the...
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M
Megha_Tiwari1
Aug 3, 2021
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Zivame not providing refund for my order

I request to return for one of my order due to fitting issue on 19th june 2021. They request to courier the parcel as they were not ready to pickup. So i courier them with my money and it's delivered 8-10 days on 4rth july of my request to their warehouse.
It's been a more than a month of my request they are not returning my money. I request to return for one of my order due to fitting issue on 19th june 2021. They request to courier...
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