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Zivame Complaints & Reviews

www.zivame.com
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Updated: Sep 30, 2025
Complaints 392
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17
Unresolved
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Bad 😕 It seems that Zivame has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zivame reviews & complaints page 7

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A
Arpitar
May 12, 2022
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I ordered a vra from zivame worth rs 345. They sent a wrong size so I returned that. But they did not refund the money into my original payment method(upi). Rather they converted it into zcoin. I do not want to buy anything with zcoin and I want my cash back ASAP into my bank account.
Please do the needful and let me know if any more information regarding this is needed
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    F
    Fidha ninik
    from ERNAKULAM, Kerala
    May 1, 2022
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    Website: Zivame

    I've placed my order on
    17th April it was prepaid
    Its been 14 days still my order has not shipped. Kindly resolve the issue ASAP
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      K
      Kheerthana MV
      from Coimbatore, Tamil Nadu
      Apr 28, 2022
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      Greetings,
      I have received an order[protected] today for the panties and the hip size mentioned in Zivame app is 92-100cm. But the items received are very much smaller than that. I couldn't see an exchange/return in your app. I would like to proceed with exchange/return, kindly help me with this issue.
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        L
        Lakshmi velmurugan
        Apr 18, 2022
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        I had ordered two items...Because of quality issues, I had returned the products...I got refund via zcoins for only one item...kindly solve this asap...order number:[protected]
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          M
          Molletiumesh
          Apr 18, 2022
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          ORDER#[protected]
          Mail Id: [protected]@gmail.com
          Refund Amount: 4238 Rupess

          Its been 40 days since i returned the product, but till now i have not received my refund. I am tired of sending mail and calling customer support daily. Whenever i call they say to wait for 2-3 days, but its already been 40 days. I am frustrated and disappointed. If i don't get the resolution here, i will file a case in consumer court and suit with the penal charges for the harassment caused.
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            A
            Amtul m
            Apr 18, 2022
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            I have placed an order with zivame with order id:[protected] since I didn't like the quality of the product I returned but zivame has refunded me back through zcoins which is not needed for me right now. I want them to be refunded to my account. Zivame will loose a silver customer like me. If dey arenot customer friendly
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              S
              Shradha Sio
              Apr 15, 2022
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              Address: 52, 5th Cross Rd, Bheemanna Garden, Lakshmiamma Garden, Shanti Nagar, Bengaluru, Karnataka 560027

              When i returned the product they refunded it in zcoins instead of refunding it in account. And when it got expired they didn't even notice me . When return also they didn't give us any notification of expiring of coins.
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                K
                Kritika Lohia
                Apr 8, 2022
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                I cancelled my order before it was shipped. I got zcoins as refund, which I can use on Zivame only. Please return it to original payment method, I don’t need it as zcoins.
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                  S
                  Silamu
                  Apr 8, 2022
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                  I want my zcoins back...i didn't order anything but it got deducted.. please return my zcoins quickly
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                    N
                    Nimisha0710
                    Apr 7, 2022
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                    I have not received 200 zcoins back even if my order failed two times. I have experienced from my last two orders that webpage is blank at the last step of payment. And when I check my cart back, zcoins are used even though the order was not successful.
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                      A
                      Anonymus1212
                      Apr 4, 2022
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                      I placed an order today but realised that it was the wrong size. I cancelled the order and received my 494 z coins back but when I added another item and ordered the right size this time The payment transaction failed and now i lost my all of my 594 z coins.

                      I have added the screenshot of the first order.

                      Please resolve this issue so that i can get my z coins back
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                      The ss from 1st order
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                        D
                        Dr.hinal
                        from Bhuj, Gujarat
                        Apr 3, 2022
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                        I have returned an activewear leggings an was given 572 zcoins. But now it shows 0 zcoins on my profile. Kindly guide me through this and show how can these z caoins be redeemed. thanks!
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                          P
                          Princee Maurya
                          Mar 22, 2022
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                          Refund issue yet not resolved within time...service is poor
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                            S
                            SwatiGanga143
                            from Kozhikode, Kerala
                            Mar 22, 2022
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                            My Zivame account was hacked and few things are ordered today using my Zcoins. It’s under order confirmation status as of 22 March 2022 1AM IST. Due to the Zivame policy I am unable to cancel it from my side. Please cancel the order as soon as possible. Order #[protected]

                            Hacker address is Gokul Puram Nanda Nagar Gorakhpur, Uttar Pradesh, 273008, India
                            [protected] - truecaller shows Arun Singh Home which is the main hacker, Another number of hacker is [protected] .

                            My actual address is In Kerala. Please take immediate action to kindly cancel this order and refund my money. It’s an urgent request.

                            My address is removed from my account and fraud person address is there. I am unable to block my account or change my password. My other apps or any other apps are not hacked. It’s only issue with Zivame. Please let me know a solution asap.
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                              K
                              karina joseph
                              Mar 21, 2022
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                              Address: Parayamthra House, St Antony's Road, Thykudam, Vyttila PO.Cochin 682019, Vyttila

                              I purchased a product worth Rs 227. I released that the product was not the one that I expected when it reached my home. So I returned the product and expected a refund. However, I was told, that the refund request is completed and the amount will be refuned to my account as zcoins!

                              I want the amount as cash to be credited to my band account, just like other online shopping sites do.

                              Please need the needful.

                              Thank you
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                                A
                                avanimer
                                Mar 17, 2022
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                                My Zivame account was hacked on 17th march 2022 and purchases were made using the Zcoins in the account by
                                Avani Ahir
                                ambica nagar, near Indian petrol pump,
                                nagalpar, Kachchh - 370110, Gujarat,
                                INDIA

                                I am unable to cancel the order and also loose the 1331 Zcoins present in my account. I want the order cancelled and the money refunded to my account.
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                                I too face this issue today. Needs immediate attention of zivame customer care to stop processing the order #[protected] and contact me.
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                                  R
                                  ReshmaVishnu
                                  from Alappuzha, Kerala
                                  Mar 17, 2022
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                                  I have ordered from zivame(2 products) on 21st Feb 2021. After few days, when I did not get any update about product delivery, I checked their app and it showed the order being delivered on 23rd Feb 2021.

                                  I called their customer care and raised the complaint and they promised to resolve it within 48-72 hours. Today is 17th March and still no response from their side.
                                  Each time I contact them, I get the same response.

                                  To summarize, I did not get the products and also I lost my money too.

                                  Order #:[protected]
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                                    N
                                    Nikita Shriram
                                    Mar 16, 2022
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                                    I had around 800 zcoins adter a whole I could only 100 zcoins
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                                      W
                                      winniecreative
                                      Mar 11, 2022
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                                      I have returned my product worth Rs. 1252 to Zivame. But they sent me 1126 zcoins. I don't want zcoins, I want refund in my bank account. Please do the needful asap. I need money in my bank account.
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                                        A
                                        Archana Ag
                                        Mar 10, 2022
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                                        I tried placing order several times in Zivame.. each time it got failed. And they show zero z coins after that. Everytime I had to call customer care agent to get my zcoins back. I am fed up of this
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