Zomato Complaints & Reviews

I wish to lodge a formal complaint against Zomato regarding a highly unsatisfactory and unhygienic experience I faced on 17th May 2025. I had ordered Chilli Paneer from a restaurant named "Apni Rasoi" Amount 292rs. via Zomato (Order ID: #[protected]) using their platform. Upon opening the food, I found a bunch of human hair in it, indicating gross negligence in food safety and hygiene.

I immediately raised a complaint via the Zomato app and also emailed their support team, attaching both photo and video proof of the contaminated food. Despite this, Zomato refused to take appropriate action, simply stating that they cannot move forward with the case. Their response was both insensitive and unacceptable.

This is not a matter of taste or preference—it is a serious health and safety issue, and I am shocked that a platform like Zomato could ignore such an important concern.

I request the forum to kindly take strict action against the concerned food delivery platform and ensure that such incidents are not repeated. I am also seeking a full refund and compensation for the mental distress caused.
Name - Priyanka Mahobiya
Gmail - [protected]@gmail.com
Order id - #[protected]

On 22nd May 2025, I ordered food from Punjabi Angithi by Vegorama Group via Zomato (Order ID: [protected]). I found hair in the food, which is a serious hygiene issue.

I immediately raised a complaint with Zomato and shared photo proof. However, they refused to process a refund, saying the image didn’t pass their internal checks—despite the clear presence of a foreign object.

I request the Consumer Forum to kindly intervene and direct Zomato to:

Provide a full refund

Take necessary action against the restaurant

Proofs are attached.

Name: Riya Mahobiya
Email: riyaa.[protected]@gmail.com
Phone: [protected]

Hi iam Ram, I've ordered a cake from Zomato on 12/05/2025, at 11:39pm, but we didn't receive the cake and in the application it is showing as delivered but we didn't receive any call and my order ID Is [protected] I've paid 527/- and I've raised a complaint on the zomato application and they give the refund amount of 132/-, if there is no mistake from the zomato why they give the refund amount of 132/-to me, i want full refund

I placed an order on 07-May-2025 through Zomato from KFC Chanda Nagar (Order ID: [protected]). Two paid items were missing from the delivery:

1 x French Fries - Large (₹119)

1 x Chicken Popcorn - Medium (₹179)

Only the Chicken Strips Bucket was delivered. I immediately raised a complaint through the Zomato app and also received an automated email from Zomato (Ticket ID:[protected], but they have refused to refund or redeliver the missing items.

Zomato did not try to contact the restaurant, delivery person, or me, and their response was a standard message saying "we are taking feedback." I have paid the full amount and received incomplete service. This is not just poor customer support — it feels like cheating.

I am requesting:

A refund for the missing items

Or appropriate compensation

And strict action against such careless handling of customer complaints

26/4/2025
i orderd from cakezone patisserie by Zomato i got payment failure
zamato send me msg you will get refund in 5-7 days, but i didn't got my refund still after 7 days

I had ordered a cake from Zomato (order Id: [protected]) on 15th Mar'25 as the next day was my son's birthday. The cake was not delivered and the amount which I paid (Rs 549) was refunded as promo code for the next order. I again ordered another cake (order id: [protected]) while paying 127 rupees above the amount of promocode (Rs 549). But since the delivery was showing after 12 am thus, I need to cancel that order immediately. I had received 127 rupees against the cancellation of order, but Rs 549 was not refunded in any form either PROMOCODE or as cash (to be utilized for next order). I tried to contact them again and again but I got the same response that Rs 127 has been refunded against cancellation of order. Their customer care didn't even bothered to call back and understand the issue. I know its a small amount but it was necessary to highlight the wrongdoing of Zomato on their part.

My zomato profile verification is pending.they said its take up to 6 hrs.but its been 1 day.my registration fee also gone.what can i do.

Dear Zomato Customer Support,

I am writing to raise a concern regarding my recent order placed under the name Yash on 6th April 2025 at around 8:30 PM (Order ID: #[protected]).

The order included Malai Chaap and a few other items. Unfortunately, when the delivery arrived, I found that more than half of the Malai Chaap had leaked inside the bag. As a result, the rest of the food also got spoiled and became inedible.

I have attached both images and a video as proof showing the condition of the food upon delivery.

I also tried reaching out through the Zomato in-app customer care chat, but the support did not provide a resolution and failed to address the issue properly.

I kindly request you to look into this matter and issue an appropriate resolution, such as a refund or compensation for the damaged items.

Looking forward to your prompt response.

Warm regards,
Yash
Order ID: #[protected]
Order Date: 6th April 2025

Unable to complete the joining in blinkit after 2days 4hours over the blinkit pending

Complainant Name: Adil khan
Email: [protected]@gmail.com
Phone Number: [protected]
Booking ID: CL[protected]
Date of Booking: 2nd April, 2025
Total Amount Paid: ₹402
Refund Offered: ₹155 (Unjustified Deduction)

I booked two movie tickets via District app by Zomato at ₹180 per ticket, totaling ₹360. Including platform charges, I paid ₹402. At the time of booking, I applied a ₹100 coupon, reducing the final amount I paid to ₹302.

Later, the theater reduced ticket prices to ₹130 per ticket. Since I was charged a higher price initially, I decided to cancel my booking and rebook at the new rate. However, upon cancellation, District app wrongly calculating my refund on ₹302 instead of ₹402 and is offering me only ₹155, which is completely unfair and incorrect.

The deductions include:

1. Handling charges – These were not transparently disclosed at the time of booking.

2. Coupon deduction – This is completely unjustified. Since the original booking was for ₹402, the refund should be calculated based on that amount, not after subtracting the coupon. If I had not used the coupon, I would have received a higher refund, which is clearly deceptive.

When I contacted customer service, they refused to refund the correct amount, providing vague justifications that were never clearly stated during booking. This is misleading and an unfair trade practice.

Relief Sought:

I demand a full refund of ₹402, as the cancellation was not due to my fault but due to a pricing change initiated by the theater. If a theater can lower prices after bookings, customers should have the right to cancel without unfair penalties. The refund should be calculated on ₹402, not ₹302, since that was the original amount charged before applying a discount.

I request the Consumer Forum to take strict action against this deceptive refund practice and ensure that customers are not penalized for price changes initiated by theaters.

Supporting Documents attached

Sir meri Zomato delivery partner I'd terminate hai please activate kar do sir meri koi galti nahi hai fir bhi band ho gaya hai apne aap please activate kar do koi kamane wala nahi hai please 😭😭😭
FE3781079

Order id - [protected]

issue with order

- Roti was not cooked proper
- half of the box was empty not filled fully
- After eating this food I am facing health issue 😡 because food is contaminted with desies
- Totaly bad food not proper cooked

Give us refund or competition regard this
I am your old valuable customer

Hi Team,

This is related to the order delivered on 13th March - 2 boxes of 500gram gujiya through Zomato. Instead i got 1kg box of the item which was of no use to me. I communicated back to Zomato who responded me on 16th March after repeated Reminders. They then arranged a conference call with Bikanervala Rajouri Garden, Branch Representative - Ganesh Choudhary who lied that he sent replacement that day. Then the Zomato representative asked me to drop. I hoped that we would resolve the issue but instead i got an email trusting the Bikanervala representative that he had sent the replacement. Clearly, he is lying, i had never received any call after that or any person came to my home for this issue.( Have CCTV footage as well). I have no interest in spending my day for this small issue but this is distrust of customer who is spending amount and other amount on the order according to his needs and it should be responsibility of Zomato and Bikanervala to close this as the mistake has been done rather to cover this by using lie and other false things just to save their face.

I hereby request full refund and penalty amount for the harassment about the issue.

Dear Zomato Support Team,

I am writing to formally appeal the termination of my Zomato delivery ID [FE5086768]. I was informed that my account was deactivated due to poor performance and frequent fraudulent cancellations. However, I want to clarify that the actual reason for my inactivity was an unfortunate accident, which temporarily prevented me from delivering orders.

I sincerely apologize for any inconvenience caused, but I had no intention of violating Zomato’s policies. Since my recovery, I am now fully prepared to resume work and continue delivering with dedication. I kindly request you to reconsider my case and reinstate my account. If any further clarification or documentation is needed, I am happy to provide it.

This termination has significantly impacted my source of income, and I kindly request you to review my case and reinstate my account if possible. Please let me know if any further action is required from my end. I would be grateful for a prompt response.

Best regards,
Darshan gowda
contact : [protected]@gmail.com

I have worked for almost 2 years and now my id is terminated please remove that termination as fast as possible and its showing that i had denied few orders thast why my id is terminated but there is nothing like that the restaurant was closed and the custo.er service people did wrong actions
id number - FE3461287

I had ordered food from a restaurant through Zomato, and it tasted absolutely horrible and made me sick. We tried to contact the food joint first, but they didn't call back after they said they would discuss it, and they wouldn't pick up further calls.
We tried to contact Zomato customer service finally, but their bot would leave useless apologies and promises and not even connect you to a customer service associate, even after you take so much of your time to upload images and videos and descriptions of the problematic product. There is absolutely no customer service to help you, emails are never responded to, and it is safer not to order from this app. 300 Rs. were wasted on such inedible food, due to bad customer service. Other food delivery apps have better customer service and response mechanisms.

Free delivery promised on Zomato gold but it is not free,

I tried ordering through zomato in Erode amman mess restaturant chennai,
upon ordering i got prompt to subscribe Zomato gold, which i did to avail free delivery which it did not and there is no option for me to get a refund of the zmount which i paid

I am writing to express my concern regarding the recent charges applied to my deliveries, even though I have subscribed to Zomato Gold, which explicitly promises "unlimited free delivery."

I have been using the Zomato Gold membership with the understanding that this would cover delivery charges, as advertised. However, I was recently charged for delivery despite my membership, which I believe goes against the terms of the service.

Could you kindly clarify why these charges were applied and whether this is an error? I would appreciate it if you could look into this matter and rectify the issue.

I look forward to your prompt response and a resolution to this concern.

Thank you for your attention to this matter.

I tried pinging Zomato chat support, it does not connect to agent

I have bought this Zomato gold today, refreshed my account and ensured that Gold membership reflected yet delivery fee is not waived off.

this is not correct. it is misleading.

Contact me @[protected]
Name : Ijaz

Hii I am vavilapalli tirupatirao my FE1554521
I cannot loging to zomoto delevery partner app this device showing terminating mobile device plese unblock my using device

Food ordered was heavy spicy and lot of chilly made my heart burn and I already mentioned in my ordered instructions that no chilly & less spice and still the made it so spicy and top of it so many forceful taxes and donations & I had to edit the bill section as I'm paying for the food and not getting it free of cost from any food banks.

One day my friend asked my phone to login his account in my phone but we had no idea that it's against zomato's security guidelines so my phone got blacklisted.
Please help me to solve this issue.
My phone number is: +91 [protected]
My Rider id: FE5217163