Zomato Complaints & Reviews

I have ordered from zomato and mistakenly chosen the secondary address, however, I have cancelled the order in order to reorder it with the correct address. Zomato has accepted the cancellation along with the levied the cancellation charges 443/- on me even though I have immediately cancelled it. After scrolling through their customer support where they won't actually provide any kind of support just a virtual AI assistant. Afterwards I sent...

I had ordered paneer naan thali and half paneer kadhai from Zomato on 26th August 2024 they send me the wrong item and one paneer kadhai was missing in that order I try to contact with restaurant owner but they didn't pick the phone after calling 4-5 times then I raised complaint to Zomato assistant they asked for pictures of that order. I did whatever they asked for then we came to the conclusion that they will provide me 254 as compensation of my food becz my whole food got wasted but unfortunately after 8-9 days Zomato didn't refund my amount. This is highly unprofessional from such a big company. This is my reference number or that order [protected]

Hlw sir / ma'am

We had ordered a b'day cake from your app shop named the signature inn ...the cake we choose wasn't the same cake we received...even quality was very poor and the size was not very small compare to the expected oreded cake ...we even call the shop for verification but they don't co-operate with us and misbhaved with us ...we had complained on your app too but don't get any refund...we claim to get full refund...

Hi team,
This is YESU ARAVIND KUMAR. I am working with your Company last 2year. But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: YESU ARAVIND KUMAR
ID: FE1860961
LOCATION: ADONI CENTRAL
City :ADONI...

Order ID [protected]

What's the point of ordering food when a person can't enjoy the food after ordering it. Here I'm writing this mail instead of enjoying my meal which I ordered the items are missing spoke to the shop owner she is asking to talk to zomato and here when I tried talking to zomato I'm writing mail. Your job is simple provide a platform and let the customer get [censored]ed in between by calling restaurant and zomato.

I want refund or else I will seriously go and put a complaint in consumer which I'll actually do now no matter what.

Dear sir/ma'am
My Zomato I'd got terminated without any reason saying that my account details are duplicate but I have submitted my orginal account details and I am raising ticket but closing automatically it's been a week my earning have been stop. I tried to call my TL but no help so please help me asap and resolve it
My Zomato id is (FE4305678) please help me fast

ID NO :-(FE818880) Actually I'm raised the ticket 1 month back that time not again same response but not activated. So this is my problem please activate my ID as soon as possible Thank you sir/maam

I am Sunil Kumar my Zomato I'd FE4383734 I have all documents complete and training complete sir but profile verification failed please help me sir
Name:-Sunil Kumar
Mobile number [protected]

Hello,

I am writing to bring to your attention an issue with my recent order. On 31st August 2024 I ordered a Tandoori Chicken Tikka Roll, which was advertised with a buy one get one free offer, as shown in the attached screenshot. However, I did not receive the additional free Tikka Roll.I attempted to resolve this issue through your automated customer service system, but unfortunately, it was unable to address my complaint. As this was a Zomato promotion, I cannot hold the restaurant responsible for not providing the free item.This situation constitutes a failure to honor the advertised offer and is a breach of customer trust. I request that Zomato investigate this matter and provide appropriate compensation of 1 lac for the unfulfilled promotion or else il have to reach out to consumer forum with this complaint.

Thank you for your attention to this issue. I look forward to your prompt response.

Please Zomato id se mera shikayat hai ki mera ID open kar de meri Fe1828799...

Please meri Zomato id trimnent kar di gai hai to please meri I'd activate karwa do please sir galti ho gai he ab nhi hogi
Thanks
Aapka Zomato rider
My Zomato id FE4096514...

I booked tickets from zomato
the venue denied uss entry

Sir meri I'd terminate hue hai maine pata Kiya to bataye ki high rejection ke liye hua hai lekin maine koi rejection nhi kiya hai to kyu hue I'd terminate

Name : Ankit
I'd no : FE3387433
LOCATION : GOREGAON MALAD...

Hi team, This is Arshad khan. I am working with your Company last 2year. But last month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Name: Arshad khan ID: FE2851480 LOCATION: Napier Town City:Jabalpur Regards, Arshad khan

Address:
Industrial area phase 1 Chandigarh 160001

Hi team,
This is Ramraj. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: ramraj
ID: FE1019847
LOCATION: industrial area phase 1
City: Chandigarh

Regards,...

Hello sir meri I'd tarminet ho gai hai please meri I'd chlu kariye sir please muje zometo me kam karna hai please sir 🙏🙏🙏 mere se Galti huvi he to me mafi magta hu. Sir please meri I'd chlu kariye sir.
Location .. Ahmedabad Gandhinagar Gujarat
FE1395987...

Ordered 1 chicken fried maggi from hunger maggi point which showed one chicken fried maggi and one egg fried maggi. I received the parcel from the delivery partner and found only one box in it. Immediately called the delivery partner, he said he brought what restaurant has given. On chat with customer support, they said they can't deliver the missing order and can't provide refund and asked me to take it as an exception. Bill is also not provided.

We ordered food from Calcutta kitchen which was worth ₹398 and we ordered it through Zomato the food was stale and some items were missing and when we asked for a complete refund the restaurant refused to pay us back and so did Zomato we tried to lodge a complain complain in Zomato they did not acknowledge or resolve our issue....

Dear Team,
I was expecting refund of 22676.45 but only rcvd refund of 10000 for the said order Id. I have attached the screenshot of refund confirmation and cancellation fee waiver provided by your team. Please look into it, as it's the whole months salary for me.

I have confirmed multiple times with your support team and they said I will rcv a refund of 22676.45.

I have checked the restaurant about they have not prepared anything for my order as it was cancelled within 5 mins of placing the order. Within 1 mins of placing the order, I reached support for the help. Even swiggy provides 2 mins time to cancel/modify the order after placing the order.

Your support said cancellation fee is waived off but I am getting message of half amount refund.

Please refund the remaining amount asap.

Regards,
Afzal Shah
[protected]

I am Anoop C SHAJI FE4320332
The payment has been money of rs 1600 and after that I have done with my training when I am going to do profile verification I submitted all documents...after submitting all documents...the document cannot able to submit.

Please resolve and issue or else please refund my money asap......