Claimed

Zomato Complaints & Reviews

www.zomato.com/india

1

Updated: Jun 21, 2025

Complaints 7861

Resolved

705

Unresolved

7156

Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato

Recently resolved complaints

View all complaints

Cancellation fee charged on cancelling the order within 60 seconds

Background varification failure

Items were missing in my order and refund request was denied

Delivered wrong Item and not accepting mistake

terminate zomato partner id

Most useful reviews

ID inactive, Profile verification pending

Background check verification failed

cash on delivery option

ID Profile Verification is Pending

Featured stories

Full amount not refunded even after delivering rancid food

Amount not refunded and food not delivered

Unethical behaviour of delivery partner

Zomato reviews & complaints page 3

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear Team,
I was expecting refund of 22676.45 but only rcvd refund of 10000 for the said order Id. I have attached the screenshot of refund confirmation and cancellation fee waiver provided by your team. Please look into it, as it's the whole months salary for me.

I have confirmed multiple times with your support team and they said I will rcv a refund of 22676.45.

I have checked the restaurant about...

Helpful

Found this helpful?

Write a comment

I am Anoop C SHAJI FE4320332
The payment has been money of rs 1600 and after that I have done with my training when I am going to do profile verification I submitted all documents...after submitting all documents...the document cannot able to submit.

Please resolve and issue or else please refund my money asap......

Helpful

Found this helpful?

Write a comment

Address: SM 16, Padamnabhpur

Date of incident : 10/07/2024
Supplied at 9:20 pm
Restaurant: Bhaiya Ji's Biryani, Durg
Ordered 2 Chicken Hakka Noodles
The restaurant delivered Veg Hakka Noodles (2 nos) and when we complained to them, they behaved very rudely. Our family members are regularly ordering on Bhaiya Ji's through Zomato. We want decent behaviour from the restaurant....

Helpful

Found this helpful?

Write a comment

Address: Chandrabani Pithuwala Khurd near, sheeshpal General Store

Zomato mai mai 3saal se kaam kar rha hu meri id band huvi 7 mahine pehle mane team leader ko bola to usne bola dekte h par koi karwani nhi ki meri I'd ki na ho Zomato company k pass meri I'd recheck karne ko beja na mera phone utta rha hai mobile switch off kar deta h team leader Zomato ka mere zone ka bas check kare Bina bola ek bar ki nhi kulegi please meri id kulwademuje kaam karna h team leader ko bole Zomato ke
Meri I'd h FE.1695039...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Whitty Bazar Mahadev Talab Road Giridih

My id FE884013 sir mem meri mismatch ke Karan band gyi meri pahle ka profile me ab bhut change ho gya h esliye meri I'd band kr di gyi please activate my ID please...

Helpful

Found this helpful?

Write a comment

My id verification is on pending.
waiting time (2-3 Ho h rs) but till 12 hours completed but still process is on pending.
My ID- FE4271973...

Helpful

Found this helpful?

Write a comment

Address: VEEPANADAN HOUSE VENGOLA 683556,KERALA,ERNAKULAM

Hi team,
This is Mahin V A. I am working with your Company last 5year. But last 3 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Mahin V A
ID: FE818880
LOCATION: PERUMBAVOOR
City: KOCHI...

Helpful

Found this helpful?

Write a comment

Address: Bhironath nagar kusgav lonavla

Hi,
My name is shaibaaz khan my id is terminated from past 7 month .I'm working with Zomato from past 4 year but now my id is terminated due to distance fraud please reactivate my id FE821108

Zomato customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

My ZOMATO account is hold.
Kindly release my account to do my job....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have ordered food through Mc donalds from zomato on 6th June 2024. The food which was delivered to me and the coke was fully splitted and 3 of the glass was empty fully. I have complained in zomato but they said send me a proper video and photos, I have sent everything which was clearly visible coke is splitting but when I ask for refund they are simply saying that video is not proper we will not provide you with refund....

+1 videos

Helpful

Found this helpful?

Write a comment

I ordered a waffle box from belgium waffles on 3rd june 2024 at around 3 am
it was a prepaid order
but due to some circumstances i canceled the order in 3 minutes
and as a cancellation charge they charged me an entire sum of rs 541 that is my order value
neither they r ready to compensate nor they are willing to send food for the same amount
and 541 rs is a big amount and they just say that sorry maam...

Helpful

Found this helpful?

Write a comment

Address: House no 194 Santoshi Mata Chawl Anna Bhav Sathe Nagar rood no 22 Wagle estate thane 400604

Hi, my name is Sandeep Vishwakarma
I have ordered the food on Zomato on yesterday 1st June 2024.
The online payment was also done from Zomato wallet.
Later the food was also rejected from Zomato end and I do not get the refund back in my wallet
I have reached out to Zomato on this by they have said you have cancelled and now the refund is not possible, the order got cancelled within 5 minutes
my order ID...

Helpful

Found this helpful?

Write a comment

Sir Namaste My Name Is MD Kayrul Amin My I'D Is FE2789395. I Have Worked With Zomato For Last 2 Years To Work As Zomato Delivery Partner But I Am Not Able To Complete The Order But Any Order Gets Canceled Due To Cancellation Or Incomplete. I Don’t Know About The Difference Between The Two, It Is Incomplete Meaning Our Solution Has Not Come Or The Solution For Cancellation Has Come To US, So Sir, Please Check Whether Zomato ID is Terminated...

+2 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I ordered food from subway with order ID [protected].
One of the items in my order - a protein shake was missing

First of all, there is no way to talk to customer service. The bot "Zia" simply asks you to email [protected]@zomato.com which says that it may take upto 72 hours to get a reply which is unacceptable

When i did email them about it with all the proof -
Pictures of the bill and what i received...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Zomato online app

I ordered a cake from Zomato and they delivered different cake. when i complained they were agreed that they delivered wrong, but they also said that we can't do anything in this matter. they told me quality of item is not their responsibility they care about only safety. they are not ready to provide the resolution.
order no. [protected]

May 27, 2024

Complaint marked as Resolved

didn't received any call or email from anywhere. didn't receive resolution.

Zomato customer support has been notified about the posted complaint.

May 27, 2024

Updated by rohit arora waiting for the resolution.

May 27, 2024

Updated by rohit arora Zomato delivered wrong cake when i complained they said the quality and design is not their responsibility they care about only safety. and they can't help in this. i ordered different cake they delivered any other cake.
order no. [protected]

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hi sir my terminated not any reason giving me
My Id FE910022
Please resolve my complaint zomato partner register number is [protected]
I am not doing any mistake delivery the order but Zomato company was my ID terminated not giving me any notice please resolve my problem and deactivate my ID...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hi team my zomato id "FE3304676" got terminated for high denials, I'm accepting that my denials was high but it's because sometimes my phone's display doesn't work due to which I was unable to accept the order I'm requesting you with folded hands please reactivate it, you can check my rating it's 4.9 and 100℅ on time delivery, please activate it guys I'm a student and I'm fully depanded on zomato 🙏...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have ordered food from Zomato restaurant named Punjabi delight and biryani lover i got the dead fly in food these Zomato customer is very worst that they saying go review on restaurant

+1 videos

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: RZA-324 Nihal vihar

Mere last order me ride karte time chot lag gayi thi to me order complete nahi kar paya to meri id block ho gayi thi so please activate my id FE2354827...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Ground Floor 12A, 94 Meghdoot, Nehru Place, Delhi, South Delhi, Delhi, 110019

I ordered paneer wheat momos of price 313 rupees including delivery charge and GST, in this food value is rupees 186.25 and 121 is delivery charge and other charges. This is pure case of looting where such delivery charges are applied on food. This is disgusting and I want my refund back under [protected]@ptaxis UPI id. Invoice No: Z25DLOT[protected] Order ID :[protected]...

Helpful

Found this helpful?

Write a comment