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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Jul 8, 2026

Complaints 7939

Resolved

710

Unresolved

7229

Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Zomato reviews & complaints page 3

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I have ordered from zomato and mistakenly chosen the secondary address, however, I have cancelled the order in order to reorder it with the correct address. Zomato has accepted the cancellation along with the levied the cancellation charges 443/- on me even though I have immediately cancelled it. After scrolling through their customer support where they won't actually provide any kind of support just a virtual AI assistant. Afterwards I sent...

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Website: zomatodeliverypartner

Dear Zomato Support Team,

I hope this email finds you well. My name is [Ayush Kushwaha], and my Zomato Rider account, registered under the email [[protected]@gmail.com] and phone number [[protected]], was recently terminated due to high denial rates.

I acknowledge that my acceptance rate was not up to the required standard, and I sincerely apologize for any inconvenience this may have caused. I understand...

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Address: VEEPANADAN HOUSE VENGOLA 683556,KERALA,ERNAKULAM

Hi team,
This is Mahin V A. I am working with your Company last 5year. But last 3 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Mahin V A
ID: FE818880
LOCATION: PERUMBAVOOR
City: KOCHI...

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I ordered food from subway with order ID [protected].
One of the items in my order - a protein shake was missing

First of all, there is no way to talk to customer service. The bot "Zia" simply asks you to email [protected]@zomato.com which says that it may take upto 72 hours to get a reply which is unacceptable

When i did email them about it with all the proof -
Pictures of the bill and what i received...

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My id verification is on pending.
waiting time (6 hrs) but till 20 hours completed but still process is on pending.
And I also received message that my account is active, but in app it still says verification is pending

My ID- FE3737951...

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Address: D 202 candeur Signature

Hi Team,

this is regarding the order ID of [protected], I had ordered it at 8:20 but i received the order at around 10 PM, initial order time was showing as 40 minutes but it was quite delayed .

Since it was quite late I had to prepare my own food.
I checked with delivery boy he said he received the update late and not at the time when we ordered.
Please issue a refund of the same....

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I had ordered food from zomato, my order no is [protected]. I had ordered 4 plates of chole aloo puri which cost Rs 305.60. I had received my order 30 minutes late, also, I found that the food delivered was rancid. When I asked for refund using their chat system on the app, they first credited 40 credits in zomato my wallet. Then I dropped a mail to [protected]@zomato.com, around Rs 82.24 are credited into my source account. When I asked for the...

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I have ordered for a cake using Zomato for Rs. 867.49 on November 25, 2023 for my mother's 80th Birthday and since I am in Bangalore, I have given my sister's address where my mother lives and Zomato Agent declined my order and cancelled my online order during the delivery of the order. Zomato Agent spoke to me and sister's son for the address and we confirmed that the address and the agent said that the address is different...

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Address: West Delhi

Website: www.zomato.com/india

My Zomato ID FE2586130 Zone West Delhi is Terminated all of sudden because of Identity verification failure but my documents are all correct and were submitted at the time of joining....

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I have ordered food on 7/09/23 from Ghar ka tadka at 6:25am. The restaurant was located 3km from my location and it was showing 32min delivery time.

After i ordered food the agent kept on delaying my order. I called him several times and he informed me he is having multiple business with multiple orders.
I also contacted customer care and they kept saying it will be delivered but the order kept on delaying.
br...

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Dear Zomato Support Team,
I hope this email finds you well. My name is HIMANSHU and I am writing to bring to your attention a concerning incident that occurred during a recent food delivery from Zomato.

On 20 JULY 2023, 09:50PM, I placed an order with Order ID [protected] and made the payment online in advance. The order total was 142.37 and the payment was successfully processed via [Phonepay]. However, to my surprise,...

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Address: www.zomato.com

I have ordered an item worth 1000 rs on June 07 2023 at 12.44pm and after 2 hours only I got response from Zomato. There is no use to get a food after 2hours of order. My guests enraged for this so much and I got very depressed. I should get my full refund as there is no mistake in my side. And it's very irritating to hear that they are deducting 1000 Rs from mine to compensate their partners who actually done the uncorrectable mistake. br...

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This is regarding my order placed on 11 May. My order id is [protected]. I have ordered 2 items from Zomato and paid Rs 661 . I got the wrong delivery when I approached zomato to return the product and refund my money back. They sent me the promo code of Rs 490 with the validity of 1 month . I told them I don't want promo code as this is for one time use with the validity of 1 month instead you give my money back to my source account . After...

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I am writing to bring to your attention a recent issue I experienced with my order on Zomato. I placed an order on 07/04/2023 at 12:01am, with the order number [protected], and the estimated delivery time was 35-40min as per your application showing .
However, the delivery was extremely late, and the food did not arrive until 1:15am . I had to wait for more than 1.15 hours for my order, which caused a great deal of inconvenience to...

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Dear Zomato,

i have placed an order with you on March 18 th, 2.02 pm, order id -[protected] from the shop Ceylon parota, the expected order time was 30 mins, but the delivery partner delivered it with thin that, but i have never received the order untill now,
i tried CONTACTing the CUSTOMER service at 3:30 after 1:30 hrs, they said your order will be delivered in 15 mins, i asked them then why have they closed the delivery,...

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Hello sir/madam,
my name is SAI SANDEEP
After paying the onboarding fees, i have finished my training online, but it's showing that profile photo is not matching with my documents and profile verification is pending, my id is FE2498216, please help me with this issue....

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Address: Vasai

Dear Zomato Team

My Verification Pending it's Show Again & Again Failed Photo Is Not Match with Documents
It's Request Please Solve this Problem

Hitesh Singh
Mobile Number - [protected]
Zomato ID - FE2465520...

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To the Zomato parivar please request you change my vehicle type, electric vehicle ID to Bike ID. And activate my Zomato delivery account. I hope you can understand my issues....

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Address: Hyderabad Madhapur Telangana

Mera resister phone number lost hogeya
Please change my old resister no to new number
Old no [protected] to new no [protected]...

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I placed an order on[protected] through Zomato mobile app from Baba Pizza Cafe, Rewari, and paid the total amount of Rs. 297.65 via UPI. However, my son was not aware of this payment. So, when he took the order from the delivery partner, he was asked to do a payment of Rs. 350, which my son did through cash.
So, basically, I paid a total amount of 297.65(via UPI) +350(via cash). Now, when I am trying to contact the delivery partner,...

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