Zomato Complaints & Reviews

Hi Team,

This is related to the order delivered on 13th March - 2 boxes of 500gram gujiya through Zomato. Instead i got 1kg box of the item which was of no use to me. I communicated back to Zomato who responded me on 16th March after repeated Reminders. They then arranged a conference call with Bikanervala Rajouri Garden, Branch Representative - Ganesh Choudhary who lied that he sent replacement that day. Then the Zomato representative...

Dear Zomato Support Team,

I am writing to formally appeal the termination of my Zomato delivery ID [FE5086768]. I was informed that my account was deactivated due to poor performance and frequent fraudulent cancellations. However, I want to clarify that the actual reason for my inactivity was an unfortunate accident, which temporarily prevented me from delivering orders.

I sincerely apologize for any inconvenience...

I have worked for almost 2 years and now my id is terminated please remove that termination as fast as possible and its showing that i had denied few orders thast why my id is terminated but there is nothing like that the restaurant was closed and the custo.er service people did wrong actions
id number - FE3461287...

I had ordered food from a restaurant through Zomato, and it tasted absolutely horrible and made me sick. We tried to contact the food joint first, but they didn't call back after they said they would discuss it, and they wouldn't pick up further calls.
We tried to contact Zomato customer service finally, but their bot would leave useless apologies and promises and not even connect you to a customer service associate, even after you...

Hi team,

Zomato have very unprofessional services. I had placed order on their website which took almost an hour to reach me. I ordered this and informed delivery boy to deliver this order without making calls as i might be on work call as i was working from home. Still he called me and cancelled my order whereas my address was absolutely correct and zomato charged me total paid amount 168 inr as cancellation charge this is...

Free delivery promised on Zomato gold but it is not free,

I tried ordering through zomato in Erode amman mess restaturant chennai,
upon ordering i got prompt to subscribe Zomato gold, which i did to avail free delivery which it did not and there is no option for me to get a refund of the zmount which i paid

I am writing to express my concern regarding the recent charges applied to my deliveries, even though I have subscribed to Zomato Gold, which explicitly promises "unlimited free delivery."

I have been using the Zomato Gold membership with the understanding that this would cover delivery charges, as advertised. However, I was recently charged for delivery despite my membership, which I believe goes against the terms of the service.

Could you kindly clarify why these charges were applied and whether this is an error? I would appreciate it if you could look into this matter and rectify the issue.

I look forward to your prompt response and a resolution to this concern.

Thank you for your attention to this matter.

I tried pinging Zomato chat support, it does not connect to agent

I have bought this Zomato gold today, refreshed my account and ensured that Gold membership reflected yet delivery fee is not waived off.

this is not correct. it is misleading.

Contact me @[protected]
Name : Ijaz

Hii I am vavilapalli tirupatirao my FE1554521
I cannot loging to zomoto delevery partner app this device showing terminating mobile device plese unblock my using device...

Food ordered was heavy spicy and lot of chilly made my heart burn and I already mentioned in my ordered instructions that no chilly & less spice and still the made it so spicy and top of it so many forceful taxes and donations & I had to edit the bill section as I'm paying for the food and not getting it free of cost from any food banks....

One day my friend asked my phone to login his account in my phone but we had no idea that it's against zomato's security guidelines so my phone got blacklisted.
Please help me to solve this issue.
My phone number is: +91 [protected]
My Rider id: FE5217163...

I Ordered Food In Zomato At 27TH FEB 2:10PM By USing Zomato And Paid By UPI INR 659.94 The Order NUMBER [protected].THE Order Got Rejected By The Resturant, And The APP Showed The Refund Process Got Completed But Money Not Received. THE Reference Number (RRN) Is[protected]....

Sir mera delivery partner account terminate hai please chalu karwa do sir 😭😭😭 mein akela hi kamane wala hu Ghar mein please please chalu karwa do sir I'd FE3420074...

It’s been second that I am facing same delayed in order. What can I do . Should I post it on social media...

Hi team,
This is Prashanth Aedem. I am working with your Company last 3 month my ID was terminated. And I give message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Iam a Medical student part-time iam using zomato Next month I have to pay emi pls kindly solve the issue
My Id:FE4926094...

My zomato id 1 yr be continue terminate plz re-open my id plz my id number FE3624497...

Sir my profile verification is pending waiting time is 6 hours had 23 hours still pending my Id is FE5256483 please resolve this problem thank you
ID- FE5256483...

Zomato app has an issue which even uber and ola have resolved in their apps. I ordered a food item and I could see that default address was 30 kms away and I immediately went to change the address and app did not allow me. I had chat with zomato care and they could not resolve. Then I spoke to the restaurant and even offered that I can pay for additional delivery charge and they refused, then I had to cancel my order worth rs. 688.02 and reorder around my nearby location. My order no was [protected] dated 31-Jan-25, 9.50 pm. My phone [protected].

I am sure nazeer would have given this to another customer :)

Zomato delivery app profile verification pending. ID No - FE5215870.
Name - Akash Metri. Register on 24/01/2025. Verification still showing pending after 4 Days....

Dear Zomato Support Team,
I am writing to express my dissatisfaction with the recent experience I had with your service. I placed an order through Zomato on 21st Jan 2025 from my mobile application and my mobile number is xxxxxx, and while the order was accepted and confirmed, it was never delivered to me.
Order Acceptance Without Delivery: I was surprised when my order was accepted, and I received a confirmation, only to later...

I had ordered food on Zomato, but I received the wrong items in my order. I immediately raised a complaint with the Zomato team and provided images of the incorrect items as proof. Despite this, they are refusing to process a refund. I have sent them multiple emails regarding the issue, but they continue to deny my refund request. below are the details of the order
order id : [protected]
time and date: january 04, 2025, 11:41...

I have ordered some food and done payment through upi circle but it was not received to zomato and done I have done payment through upi on delivery person qr code. But my money is not refunded till now ....