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Updated: Jul 8, 2026
Complaints 7939
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 7

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T
Teena@13
Mar 1, 2020
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problem with zomato refund status

I've ordered food from coffee and tiffin restaurant (Order i'd -[protected]) this was on november 2019, and yet i haven't received the refund and i've ordered again from bakerstreet pizza ([protected] - order i'd) and i haven't received refund and they're give rrn number through which we can track the refund but i dont think that is useful. I paid using gpay, so kindly refund the amount to zomato wallet so that atleast i can use it again :)...
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S
Saloni Katudia
Jan 28, 2020
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cash on delivery option

Address: Ahmedabad, Gujarat

There is no cash on delivery option available on my phone for any order. It always shows cod is not available at this order but if i order the se thing from other phone it will show the cod option. I want to use my cod option kindly give me my cod option back. At first i was able to use cod but for 1 year my cod option is not working. You really need to fix that....
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D
Dinesh-21
Jan 8, 2020
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order a cake

Address: #28, pranamya opp to siddeshwara temple, sidedahalli , Bangalore- 73, 560073
Website: Zomato app

I ordered a cake through zomato with a wish to be written on cake & paid amount.
But the restaurant declined to write wish & told me to cancel order. I cancelled order but still the amount 302rs is not refunded r product delivered after many mails & msg issue is not resolved.

If they can't fulfill the instructions then why do they accept the order.
They are telling as per our policy there is no refund bcz of...
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M
Mohd. Shoail
Jan 4, 2020
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burnt chicken delivered in a biryani

Address: Ramamurthy Nagar, Bangalore, Karnataka
Website: Zomato.com

I have online ordered family pack chicken biryani. They have delivered fully burnt chicken pieces on it. While i complaint they are not having any regret. After this i complaint to zomato via email regarding this 3 times but they have only one resolution that they will share the feedback to restaurant. But what about customer, they are not getting the good product and this is family pack so money wise also i am loosing my approx 400 bucks...
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A
Archit767
from Delhi, Delhi
Nov 3, 2019
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my account is disabled. help please

Address: Agra, Uttar Pradesh, 282002

When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. And today only i purchased zomato gold. So i please request you to activate my account.

I m trying to order my food for a long time but my account is deactivated. Please help me resolve this issue.

Zomato should atleast give me a reason why they did this. Please help...
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A
Aparnakg
from Hyderabad, Telangana
Oct 7, 2019
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customer care

Address: 500067

Hello sir/ mam,
I just tried to order food from zomato in a restaurant named “ eat. Fit”. I placed an order for rs.226. I opted for online payment. The money has been deducted from mu account and i received the message too. But the order has not been confirmed and was not placed. I have sent them a mail to refund my money. There is no proper customer care number. Please do the needfull. Thank you....
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C
Chetan parashar7745
from Mumbai, Maharashtra
Sep 25, 2019
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zomato- refund my money, no food received

Address: 474005

I placed an order on 22/09/2019 at 07:00pm at gole ka mandir, gwalior. Order no generated - [protected], payment of rs 463 deducted from the account, but getting the error - "your order has been declined."
I called to the shop, they told no such order, till now i have not received.
After that for a week i am calling to zomato agent but he is ignoring all of my calls. And not refunding my money.
Please take some action...
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V
Vïšhàl Kúmãr
Sep 16, 2019
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did not receive cashback

Address: 761003

I ordered my food on 9th september 2019.
This was my first order so i applied welcome coupon code according to which i should have got 100% cashback upto rs 300. Mg order was of rs 272. But i didn't receive any cashback. I talked to their chat support twice, they told i will receive cashback within 48 hrs. But its about 156 hrs and i haven't received any cashback yet....
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R
Rohit04nov
from Mumbai, Maharashtra
Sep 13, 2019
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zomato charging full amount as cancellation fees

Address: Bakshibka talab lucknow, Lucknow, Uttar Pradesh

I ordered for the food from a restaurant on zomato app for total amount 478 rs at 20:08 hours. The order was placed at 20:08 hours and i cancelled the order at 20:09 hours. Now zomato is levying the full amount of bill as the cancellation fees. That is totally wrong.in this case you might ask for the nominal cancellation charge depending upon the cancellation time and whether the food is prepared or not but when it is being cancelled the...
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S
Shobhit096
from Noida, Uttar Pradesh
Aug 14, 2019
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fooling and cheating customer

I was using zomato very frequently, but now i realised that i was a fool really, let me tell you two such incidents where you can clearly see how good it is

1. I was freaking hungry, i ordered food and i was waiting for food eagerly, contantly looking st the status of order, and when it showed up "on the way" status i was at the society's main gate, waiting for it, allnof a sudden, it showed order cancelled, i asked why they...
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R
Ranjeeth Vijay
from Mumbai, Maharashtra
Jul 23, 2019
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received an incorrect order

Address: No.34 Velan Nagar Indirapriyadarshini Street, Saram post, 605013

Dear guys
I have ordered a drink in zomato with my customization as "large"
But received the same order with a total different customization as "regular".

Tried reaching customer support several times.
But their team declined my complaint..
I have not received the order for which i paid. So deal with this complaint as soon as possible.
Find the attachment below.
1. Order copy
2....
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J
Jaideep Singh Bedi
from Kanpur, Uttar Pradesh
Jul 5, 2019
Resolved
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not receiving order

Address: KC 11 1st Floor Near Chaudhary Dairy, Ganesh Nagar 2, New Delhi 110092, 110092

I have order from my nearby restaurant so that i can get the food faster but have not received the order, i have paid for it online and they have cancelled my order after that.

This kind of behavious is not good at all, yesterday night i have order and received the order after a long wait. These problems i am facing again n again, i am a regular customer but now i think i have to stop ordering from your site....
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H
Harkirat921
from Samalkha, Haryana
Jun 5, 2019
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delivery guy attitude, lack of responsibility etc

Address: Karnal, Haryana, 132001

I order a pizza from zomato online food services at 7:13 pm. They assigned me valet whose name is subham sharma. After an hour they didn't deliver my food. I called the valet to check what's the problem he said his activa is not working it sounded bit fishy as he never called me after reaching restaurant which they always do and nor did he called me after receiving my food. This lack of responsibility is regular behavior from zomato delivery...
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I
Ipsha ghosh
from Kulu, Himachal Pradesh
Apr 28, 2019
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poor delivery, spilled food, no resolution

Yesterday[protected] i placed an order with zomato at 4:24 pm from le ga teau - the cake shop of value rs. 946.
The cake was meant for delivery to a friend in bangalore for his birthday. At 4:27 on zomato chat support i shared the conatct of the concerned person for delivery, which the zomato executive communicated has been updated.
At 5:38 pm i received the first call from the delivery executive, who was unaware of where...
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M
meghere
from Bengaluru, Karnataka
Apr 23, 2019
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very late delivery of order

I had ordered for pizza from dominoz whitefield (Bangalore) on 21st april at 11 15pm and the order was arrived after 12 30 am, almost after 1 30 hour hour and the number provided by them was not responding at all. And then it sounded busy and again not reachable, and when the delivery boy was questened about this, he said iwill get the cashback since it was their mistake to deliver it too late, that too in the midnight,...
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N
Nikhit Shaju
from Delhi, Delhi
Apr 16, 2019
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zomato chat/support

Address: #55, St.Gaspar Bhavan, Precious Blood Missionaries, Tank Bund road

So I pretty much ordered a Pita Bread sticks and Lemon Iced tea from What's In A Pita through Zomato. The Zomato Valet dropped the Lemon Iced tea, and asked me to pay for only the bread sticks, which was fine. I raised the matter with Zomato support who said they would redeliver the item to me and sent the order. I later learned not only did they cancel the redeliver order, the Zomato Chat service deleted all previous messages to make sure...
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N
Nida Eh
from Delhi, Delhi
Apr 2, 2019
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unauthorized charges of undelivered order

I have ordered lunch worth rs 270 from zomato (Milan restaurant, bhopal) on april, 2nd, 2019 (Bhopal). The delivery boy reached wrong location which was not feeded by me online while ordering, and hence they cancelled my order. It was a technical issue of zomato and now they are charging me the same amount of my order for next order. Their customer care no. Is also not responding. Why should i pay for the food which i have not even received...
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D
dishakhandelwal
from Mumbai, Maharashtra
Feb 23, 2019
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order was cancelled as phone was not reachable and money was not refunded

I ordered food from guru kripa restaurant through zomato food delivery app.
When my order was not delivered i called the delivery boy who told my mobile was not reachable so he returned the order to the restaurant.
But when i ed the restaurant they told no order was returned as claimed by the delivery boy.
Also a person can face network issues many times which doesn't mean that our order should not be delivered inspite...
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A
Abhranil Dutta
from Mumbai, Maharashtra
Feb 21, 2019
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deduction of money, but order was not placed

Address: B-403, Sai Ashirwad, Shantipark, Nallasopara West, Palghar District., Sai Ashirwad, 401203

I live in nalasopara, palghar district.

I ordered food through zomato app in hotel 'firangi bake' with the help of debit card applying foodie february 50% off code.
A message of 'transcation failed' appeared after filling out all the details and password. But 215 rs was deducted, and no order was placed.
Zomato pls refund my money back.

Contact details - [protected]...
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Akshay Bohra
from Chennai, Tamil Nadu
Feb 14, 2019
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improper pop up box

Address: Chennai, Tamil Nadu, 600053

I tried to order few things in zomato today but after all the step when i ended up it showed like

“sorry online ordering service has been disable due to suspicious behaviour”

My account has got blocked.

I have 275rs in my zomato wallet and they are telling that you cannot use that now. It is a big chewing from their side....
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