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Updated: Apr 7, 2025
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 9

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L
[email protected]
Dec 3, 2023
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Amount not refunded and food not delivered

I have ordered for a cake using Zomato for Rs. 867.49 on November 25, 2023 for my mother's 80th Birthday and since I am in Bangalore, I have given my sister's address where my mother lives and Zomato Agent declined my order and cancelled my online order during the delivery of the order. Zomato Agent spoke to me and sister's son for the address and we confirmed that the address and the agent said that the address is different...
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O
[email protected]
Nov 30, 2023
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I'd activated

Address: 219/3 insar bazar panipat 132103 Haryana

Sir mai zometo me dilivery boy Ka Kam karts hi MERI I'd number FE 791784 Jo Vinod Kumar ke name se hai date 22/11/2023 Jo mere pas order Aaya oder number [protected] restaurant name cheesecake, &co. Hai mane order morning me 10 : 14 mint pe Liya or order dilivery ke liye pahuch Gaya 10:25 pe Mr gorav hi ki order dena tha mane waga mane phon Kiya ki Aapka oder leke Aaya Hu par call ki koi jwab nhi masege nhi Kiya center help line numbers pe...
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N
Neha Reddy1111
Nov 28, 2023
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Received a non veg item in place of veg item.

I had ordered veg chickpea nuggets from firangi bake and I received chicken nuggets. And the zomato customer care person is not ready to acknowledge that it’s chicken. My parents are vegetarians and they ate a bite it thinking it’s veg and it was smelling so I tried it and it was chicken and all they do is say that we will give refund. I mean we are Hindus and my parents don’t eat non veg. They said they escalated the issue and only...
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S
shanta.iitb
from Delhi, Delhi
Nov 26, 2023
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Not packed biryani

Biryani not packed well.....
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C
CHANDRA bna
Nov 26, 2023
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Ignore for compensation

Order no [protected] i ordered half plate chicken changezi from zomato biryani king restaurant they sent quater plater when i call restaurant they said to complain on zomato and zomato said restaurant owner say that i send him proper product by this zomato do not hear anything from my side even i just clicked photo and sed and i call restaurants just after seeing half but zomato don’t ready to hear and compensate they not redy to hear my...
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I
inamdar.shabbir
from Mumbai, Maharashtra
Nov 25, 2023
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Incorrect order delivered and refused to refund the paid amount

I had ordered mysore pak which is available in 2 variations (hard & soft). I ordered soft variant and got hard variant delivered. On speaking with zomato's call center team, they denied for any help saying the order which is delivered is correct. They don't have any image or description to support the argument....
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A
Abhishek Saini 753494
from Moradabad, Uttar Pradesh
Nov 25, 2023
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Id verification problem

Address: Ramtaliya linepar moradabad

Meri id ko creat kare huye 3 din ho gaye hai lekin meri id verify nahi huyi hai meri id ko jaldi se jaldi verify karne ki kirpa kare...
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V
[email protected]
Nov 25, 2023
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Zomato id verification failed problem

Address: Cha Chandra,imdihalli road, Whitefield Bangalore Karnataka

Sir main Zomato delivery kam ke liye id banayi lekin I'd verification failed show kar Raha hai EV document ke problem show kar Raha hai please sir help me and solve my I'd verification problem...
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S
sid1984
from Bengaluru, Karnataka
Nov 23, 2023
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False promise on On time Guarantee Refund

I ordered item from Meghna Foods on 18th Nov, which delivered delayed and I claimed against on time guarantee for delivery. As per that I should get 100% refund but got only 135rs. But I couldn't see that in anywhere to use in next time.
For that reason I was continuously trying to contact through help within app but the auto chatbot says your claim is done. So there is no more option to further ask or clarify my query.
Today...
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R
Rizvan ashrafi
from Nanded-Waghala, Maharashtra
Nov 22, 2023
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Profile verification pending activities

I created I'd successful but profile verification pending not connecting customer care all time busy call team leader but not responding call
What is this i pay 1280 join payment
All process completed but I'd not active what is problem please solve problems immediately
Name : ashrafi rizvan ur rehman
Mohammed Nauman
My I'd : FE3299548...
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S
Shaibaaz khan
Nov 21, 2023
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I'd terminated due to distance fraud

Hi
Team zomato,
My self shaibaaz khan I am working with zomato for more then 4 year but today my I'd is terminated due to order distance fraud
But I cannot do anything fraud please reactivate my I'd
FE FE821108
City Lonavala
Locality Tungarli
410401...
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Y
y. jeh. karanjia
Nov 20, 2023
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Unfair forfeiture of money, cheating and mental physical harassment and loss of time and money

Website: zomato food app

Order No. [protected] which was placed for a 1 chicken bhuna wrap + 1 masala chicken tikka wrap at 1:30pm on payment of Rs. 275.24p was cancelled without reason after more than an hour and the money was forfeited.

The app had the complete address of the place where the food was to be delivered, . According to the chat history, the delivery partner came to the delivery spot but because he could not connect with me on phone, he...
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R
Raoanil
from Sikar, Rajasthan
Nov 19, 2023
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Zomato I'd under verification processing

Sir my Zomato I'd is under verification processing panding at last 48 hours.
Plz help me.
Name: Anil yadav
Zomato I'd : FE3294836
Cont.number [protected]
Location: sikar...
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R
Raoanil
from Sikar, Rajasthan
Nov 19, 2023
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Zomato Id under verification pending

Address: Sikar

My Zomato I'd is under verification processing panding at last 48 hours....
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9
9390733
Nov 19, 2023
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Fraud id

Address: Hyderabad
Website: Zomato

Please help me zomato open my id please as soon as possible thanks zomato
Id FE2559970...
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D
Dakshadi saradhi
Nov 18, 2023
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My I'd was terminated

Address: Royapuram

FE2803668 this my zomoto I'd this I'd was terminated in frequent cancalation
But I'm not cancel that time my mobile was broken I'm not able to pic calls and orders what should I do plz resolve my problem plz...
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P
Pravee
Nov 14, 2023
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Refund of amount against rejected damaged order

ORDER ID: [protected]

I had rejected the order as the order was bought for delivery in damaged condition. The delivery person called customer support and finally took the order back. I had also received a call from +[protected], where the lady informed me that the amount will be refunded within 3-4 days. However, I have received a mail stating that the order was cancelled and there will not be any refund, and even on the...
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M
Muthukumar_s
from Chennai, Tamil Nadu
Nov 13, 2023
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Offer and Cheating

Address: SBIOA UNITY ENCLAVE, K101, K Block, 10th Floor,

Hello Team,

I wanted to bring to your attention an issue I encountered while using the Zomato mobile application. They put big bold offers in their mobile application. I availed the buy 1 get 1 free offer for Ovenstory Pizza, selected one pizza, added it to the cart, and proceeded with the payment. However, I noticed an additional platform fee of Rs. 3, which, when questioned, Zomato attributed to government approval. Interestingly,...
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R
Ravi4571
Nov 12, 2023
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Unethical behaviour of delivery partner

I have ordered food from sahara bakers restaurant on nov 12th 2023.
Oreder id: [protected]

After some time deliver agent called from a location which is 60m away from delivery address.

The agent rejected the order
Cause of he is unable to come and delivery the parcel, reason was the road was blocked by diwali crackers, i requested the agent please make it posible to deliver the parcel,
He...
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9
9390733
Nov 11, 2023
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Selfie terminate

Address: Hyderabad
Website: www.zomato

Hi sir please help me open my id
I have been working with your Company for the last 1 month. But last 4 months my ID was
terminated. And I got a message from your
side to reactivate my account. Kindly
request you please activate my ID as soon
as possible.
Id FE2559970

Name : mohammad riyaz
Location : hafiz baba nagar
City : hyderabad...
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