Zomato Complaints & Reviews

On 24th may (1:54pm), i ordered 2 chicken rolls, 1 chicken popcorn and 1 paneer hot garlic roll from roll mania via zomato. About an hour ago, those who had the above food for lunch felt uncomfortable and pukish. Later, they fell sick and vomitted the content.
I would request to take some action against it and would also request for the refund of my amount (Now that 3 people's medical bill will be more than what was spent....

2times money is deducted but still payment is incomplete and i didnt gt my stuff. I done my payment at 1:30pm and i also i gt trnstation id from bank. I done payement through zomato app and my payement mode isaxis net banking. Kindly do it needful. Is it is refundable or not. The money goes to account while i order pizza from pizzahut in inorbit mall whitefeild...

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please...

I ordered veg frankie and some other stuff from zomato. However was delivered non-veg frankie, As we are vegetarians, we asked it to be replaced. The zomato support was cooperative initially, but after i told them to try again and check with restaurent, as the restaurent told us they had no issue replacing. The zomato customer care person hanged up on me, and has stopped replying

This is completely unprofessional behaviour....

I am a student. I had ordered from fasos through zomato. I waited food to get delivered till reasonable time. However, it was not delivered at time. And zomato also did not respond responsibly. I stay at hostel and can't get out after 10 and now i am sitting hungry writing this complaining. They are not even returning my money back. Being a consumer under section 2 (1) (D) i have a right to avail service. And if i am not provided with the...

This feedback is regarding order no. [protected] from burg beez name restaurant i placed the order @ 1.16 am and the order should be delivered before 2.16 am but i kept trying chatting to the executives o[censored]r management they kept sayong 10 min. 5 min. At 3.10 am a delivery person came to my door and said "u ordered from top floor i am tired of coming to u this is the person of this area" being listening to him i was trying to reach zomato...

Hi, on sept 16 2017 between 3am till 4:30 am i have placed an order for food with happy beings's restaurant.. The food was tasteless completely so i contacted the customer service chat agent mr. Manjeet and he refused to refund. It will be of great help if you look in to this matter and help me to get a refund. I stay in gurgaon. I have placed order previously with the same restaurant ant each time the food is rubbish... Need your help to...

Will like to advise all to refrain from using zomato based on my personal experience. I have been chasing it for refund of money deducted from credit card in respect of a failed transaction since 28 may 2017. Had got a confirmation on 30 may 2017 that refund has been processed and it should get reflected in next 2-7 days. However, on taking-up with the customer care, no satisfactory response has been there till now. Last response on 07 july...

I happened to visit al grissino in DIFC dubai, on 14th Feb 2017 as part of valentines plan as a employee who is their marketing manager invited me there. Subsequent to that I came back and edited my review on zomato and also didn't like the place and shared it on my Facebook. Which I took off from Facebook later. However, after this a couple of friends shared the same on the Facebook page.
Meanwhile my friends and I started getting...

Zomato has sent me the message stating that for Order No# 12771486 a refund of my money has been initiated & I will receive my money in 2-7 Days.
Its been more than a month but I have still not received any refund. Neither there customer care helpline is working since that time.

A. You are not delivering customer's order of food when you claim you will.
B. After waiting for almost hours I had to place another...

I had placed an order online on Zomato and did the payment online. After getting a confirmation from Zomato regarding the order, about 20mins later I got a call from the customer care saying that the order will be cancelled as the delivery boy is unavailable . I told them I can wait for some more time and still they were like "Sir, It's no possible for us to even deliver it later, as may be later we'll again have to cancel the order. They...

Placed an order with zomato order app (Check attached pictures) on 18th may 2016 with relish restaurant, new bel rd at 9:00 pm. The order was supposed to be delivered by 10:35 pm as shown by the app (Although the app says they take 45 mins for delivering, so god knows why the hell did they need 1 hr 35 mins). Anyways, tried chatting with a couple of customer care executives through the app. Both of them said, they'll revert to me with the...

Hi sir my name is rocky mark dcruze i was employed at zomato gurgaon. I was working pretty good in this company, in the month of oct 2015 my grandfather had expired, where i had to take a long leave which i had informed the same to the company, as the company says that if any emergency is there in the family yes we do allow leaves, i came back to the company where my previous team leader understood my problem. Since then i was working properly,...

Hello Team,

I am a regular customer of Chawlas-2, Indrapuram, Ghaziabad. They have my all details and no doubt they have good food, but today I ordered One Chicken Lolipop.. first they denied but then agreed for that. Received the order but, when I consumed it after half hour it was roasted too much nthg to eat.. all roasted too much.. I called them but they were busy in taking order and then they cut my call only because they...

Indian website such as Zomato.com has finally woken up to the menace of ‘paid news’ culture in online media. During the meet of the Restaurants owners in Chandigarh during the first week of February, the issue of paid news was officially discussed with serious concern. To feed these website, owners normally earn unbilled amount and paid to these websites in the form of cash. Business school usually teach about create the need of the customer...

Regarding order ID [protected]

I have added my brother's address in "add new address" but due to Zomato app glitch that got added into my old address as combined address of 2 different address 25 kms apart.

Immediately within a minute I cancelled the order, no preparation started no delivery boy assigned to me then how could in a minute of cancellation you can charge the whole 468.80 amount as cancellation charges and in reason you say "WE CANCEL WHOLE AMOUNT TO COMPENSATE OUR RESTAURANT AND DELIVERY PARTNER" when no partner was assigned and no preparation started .

You can just go and check the order time and order cancellation time. This is just an excuse from zomato side to fool the customers and the most disgusting thing is I cannot get a chat or call option from support to address the issue. I had to send 10 mails for such a small thing.

Kindly refund the cancellation charges as this isn't fair .I again add - within a minute the order was cancelled so please don't bring your policy here.

Order Id - [protected]
Order was delivered to wrong location, after that I got call from delivery partner and support team. Before sharing location they cancelled order with full cancellation charge. Amount -403.82

Order id - [protected]
Order was cancelled by mistakenly due to app issue. Immediately dropped email to [protected]@zomato.com to reprocess or reorder that cancelled order. That to order was in just ordered state when I got cancelled, But no response from the team and no refund. Amount - 672.80
Cancelled with full cancellation charge.

Please take serious action on zomato. They, re fooling the customers

I wish to lodge a formal complaint against Zomato regarding a highly unsatisfactory and unhygienic experience I faced on 17th May 2025. I had ordered Chilli Paneer from a restaurant named "Apni Rasoi" Amount 292rs. via Zomato (Order ID: #[protected]) using their platform. Upon opening the food, I found a bunch of human hair in it, indicating gross negligence in food safety and hygiene.

I immediately raised a complaint via the Zomato app and also emailed their support team, attaching both photo and video proof of the contaminated food. Despite this, Zomato refused to take appropriate action, simply stating that they cannot move forward with the case. Their response was both insensitive and unacceptable.

This is not a matter of taste or preference—it is a serious health and safety issue, and I am shocked that a platform like Zomato could ignore such an important concern.

I request the forum to kindly take strict action against the concerned food delivery platform and ensure that such incidents are not repeated. I am also seeking a full refund and compensation for the mental distress caused.
Name - Priyanka Mahobiya
Gmail - [protected]@gmail.com
Order id - #[protected]

On 22nd May 2025, I ordered food from Punjabi Angithi by Vegorama Group via Zomato (Order ID: [protected]). I found hair in the food, which is a serious hygiene issue.

I immediately raised a complaint with Zomato and shared photo proof. However, they refused to process a refund, saying the image didn’t pass their internal checks—despite the clear presence of a foreign object.

I request the Consumer Forum to kindly intervene and direct Zomato to:

Provide a full refund

Take necessary action against the restaurant

Proofs are attached.

Name: Riya Mahobiya
Email: riyaa.[protected]@gmail.com
Phone: [protected]

Hi iam Ram, I've ordered a cake from Zomato on 12/05/2025, at 11:39pm, but we didn't receive the cake and in the application it is showing as delivered but we didn't receive any call and my order ID Is [protected] I've paid 527/- and I've raised a complaint on the zomato application and they give the refund amount of 132/-, if there is no mistake from the zomato why they give the refund amount of 132/-to me, i want full refund