Zomato Complaints & Reviews

I had ordered on the Zomato app on saturday - 6th January at around 10:17 p.m. from Mcdonalds
Zomato order number - [protected]

four items were to be delivered
1] 2 x soft serve strawberry
2] 2 x Mcveggie burger
3] 1 x veg pizza mcpuff
4] 1x med fries

payment was done online

I did not receive the first 2 items in the order os a major chunk of the order was missing in the delivery the boy who delivered handed over the parcel and ran through the stairs without allowing to check whether all items are present.

i immediately when to the help in the app and uploaded the photos of the delivered items and tried to connect with a customer executive which the chat did not allow. it said write an email to [protected]@zomato.com.

i did that and it says your issue will be resolve in 72 hours, today morning i received an email from the customer service - "After investigating your claim of the missing item, we have been informed by our restaurant partner that all items were sent as ordered. Unfortunately, without confirmation of the concern from the restaurant, we will not be able to initiate a refund for the missing item"

which means customers are trying to cheat Zomato and not the vendors and we are cheating them when i have ordered another 15 orders in november december where i have not had this issue.

so i gave money and dod not receive the goods at the same time now i am being told there is no refund.

Somewhere something is cooking and i feel there is hand in glove which is taking place

After every Zomato order delivery, 9/10 times delivery partner misbehaves on arrival. This happens mostly to a particular deliver address which is SRA building, despite of the fact that building lift is working, parking area is available, these Zomato delivery partners look down upon the customers who order from this locality, they say mean words on customers' face. I had opted for avoid calling option available on zomato app, delivery person on arrival says, ''aapko avoid calling option select karna hai to next time order hi deneka nahi'' . I was shocked to hear that statement, I immediately reported to zomato chat, but they were as arrogant as their delivery partner was. They didn't address the issue and closed the chat midway. Next time, when i opted out calling option, then the delivery person grabbed the opportunity to call me and asked me to come out of the building at some paanwala's shop to collect the parcel, i denied but he argued for 5 mins on call as he insisted that he can do more deliveries if i collect the parcel from his desired place (call recordings available). Later, for every order, zomato delivery person calls me & harass me unnecessarily by lying building lift is not working (even though it's working), saying mean things post delivery that your location is so pathetic that i'm never going to accept order for this location, etc. They say such mean things just because i deny to add tips unwillingly.

Hi team,
I am Bharat Singh. I am working with your company last one week around. But last 2 days my ID was terminated. My ID order has been terminated due to delay. My order was delayed due to my battery scooty being less charged. I ask for your forgiveness and I will not commit any mistake from now on. I need to activate my ID again. Please activate my account.

Name: Bharat Singh
ID:FE3451344
LOCATION:Raj nagar
City:Ghaziabad.

Hello Zomato
Kunal Santosh Tribhuvan
Zomato I'd FE3451805
Incorrect documents, not verified even if the vehicle document is correct.
PLEASE HELP 🙏🏻
LOCATION: AMBAJOGAI
EMAIL: [protected]@gmail.com
CITY: AMBAJOGAI

Order Id: [protected]

There were 6 items missing in my order
2 aloo tikki
2 samosa matar
2 masala milk

The value of the missing items was 417 rs.

I received refund 218.99 rs only.

I expect full refund of missing items as items were not delivered to me

Hello Zomato
Kunal Santosh Tribhuvan
Zomato I'd FE3451805
Incorrect document, not verified even if the vehicle document is correct.
PLEASE HELP 🙏🏻
LOCATION: AMBAJOGAI
EMAIL: [protected]@gmail.com
CITY: AMBAJOGAI

Hello Zomato
KUNAL SANTOSH TRIBHUVAN
ZOMATO I'D FE3451805
Profile verification pending 3 days, not verified even if the vehicle document is correct.

Hi team,
This is Manab Mondal. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Manab Mondal
ID: FE1686034
LOCATION: Siliguri
City: Siliguri

I had ordered food through Zomato. But the restaurant rejected my order due to peak hours. Zomato sent me an email stating the order could not be fulfilled and refund of Rs.1, 671 is completed, and if I didn't receive it in my bank account, please contact the bank. I did not receive the refund till now and hence contacted my bank. My bank asked me for the refund UPI transaction ID. Unless I give the transaction ID they cannot trace the refund and help me. I contacted Zomato customer care multiple times, and all the time they said they do not have the transaction reference ID. Looks like this is a fraud play by Zomato. As per RBI regulation, every financial transaction should have a transaction reference ID. Anyone has a suggestion how I can proceed with this Catch-22 situation? We should expose this fraud play of Zomato to the relevant authorities.

Last month My Zomato I'd is terminated I am trying to connect with comapny but my I'd is activated, I had raise ticket 2 times but no response. I send the mail to many time but no response
please activate my I'd as soon as possible
Name : Rushikesh kamble
FE ID : FE3311418

Dear zomato,
I am Zomato Delivery prtner and My Zomato Delivery Rider ID is, , FE2660057, ,
My Contact number is "[protected]". My Locality is "DHOOMANGANJ, PRAYAGRAJ [ NORTH ZONE ]". I was going to take the order and deliver it to the customer's location, I met with an accident on the way. Due to which I got hurt and The accident happened so badly that my vehicle got damaged, the Zomato bag and the order fell on the road. Then when I informed my problem to Zomato care support, they cancelled the order and due to this I was unable to deliver the order to the customer. Due to this cancellation, my Zomato delivery partner ID was terminated. You are requested to please activate my ID again. Please contact me as soon as possible and please Solve my issue.

Yours Truly
Arun Kumar
Zomato

My I'd has terminated please 🙏 active my I'd, I am good delivery partner my name is Sudhir Kumar paswan my I'd FE929447 please sir activeted my I'd

Respected Sir/Madam,
My self Javed J. my Zomato I'd is FE2581542 I would like to share my case here while delivering current order I got a call from home there is an medical emergency please reach home as soon as possible I called my brother and hanged up order to my little brother and reached home and rushed to hospital and finally everything alright.. After delivering order by my brother The Zomato Application asked for selfie verification...

Sir my id verification is on pending.
waiting time (6 Hours) but 20 hours completed but still processing is on pending.
My ID- FE3401878

Sir my id verification is on pending.
waiting time (2-3 Ho h rs) but its been 3 days completed but still process is on pending.
I paid 600 if my verification failed refund my damn money
My ID- FE3391751

I have paid but it is showing has payment failed.can you please look into this issue

I ordered food at 10.29 pm & got my food at 12.09 am, after calling multiple tym n msg to zomato guys. Even i told dem i can't wait for long refund my amount i don't need my order. They won't listen n delivery partner also refused to tk food bck and zomato agents are telling stories. Itna fraud he zomato on time guarntee scheme ka name me loot macha rha he, on time bolke delivery nhi hua toh apka order ka 1/4 th amount hi refund deta he... Waste fellow ko hire kre he illiterate logon ko rakhe he ek query solve b nhi krpaye. Money toh waste hua even food b kyun ki unko jese b wese food deliver krdena tha bs aur kya chahiye unko... Kindly need clarification.

I have submitted the account verification on 9th Dec 2023 but still the account is not verified after 24 hours. Please help me on this

My I'd is terminated due to identity fraud so it was my mistake so I did not repeat next time I was past 2 and half years in Zomato so last 9 months my I'd is terminated so please activate my Zomato I'd

FE ID is FE985799

Sir please open my id me ne order cancel nhi kiya dusra rider order lekar gya or cancel kiya toh mere cancel mein add kar k meri id terminate Kyu kardi
Please check karo or meri id open karo