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Zomato Complaints & Reviews

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Updated: Aug 25, 2026
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711
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 6

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V
Vinothtx800
Aug 10, 2021
Oct 15, 2023
This thread was updated on Oct 15, 2023
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ID inactive, Profile verification pending

Address: No.5, Second Floor, Sathyamoorthy Road, Tiruvalleeswarar Nagar, Anna Nagar West, Chennai, Tamil Nadu 600040

Sir/madam, my id is inactive from more than 15 days, profile verification is also pending more than 15 days i received my T-shirts and bag from zomato, but still showing me Zomato assets on the way, i don't no what is the problem, please help me i want to work with Zomato. My Id is - ( FE1354394 ) please help me...
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436 other people found this review helpful
436 found this helpful
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Y
Yadunath Kamble
Aug 8, 2021
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Payment issue .. payment not received in bank

Address: Kondhwa

My zomato payment from April to August is not received in my bank account please contact to me ..and please support give response
Thank you.....
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K
Kabitachadha
Jul 30, 2021
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Stealing money from my credit card

Address: 56 baghajatin station road

I have made a complain 1 hour before about the rubbish food, now I see zomato also steal customer money from Credit card. You have already took the money from my credit card and again you have charge by cash of$745 food that I ordered.
First I try with my credit card which says " transaction failed", I thought my credit card did not go through, my daughter wanted to order so.ething else but when it says transaction failed then I ordered...
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K
Kukku123
Jun 26, 2021
Sep 23, 2024
This thread was updated on Sep 23, 2024
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Rate card issue

Address: Kochi

Dear zomatto,

Please change my rate card and give a surge rate card. I am used a surge rate card but syluddenly zomatto changed the rate card. I can't follow using this rate card. Please do the needful.

Screenshot of my rate card is attached below. Please change that🤣

Thanks & regards

Sonu George
ID:- FE1177048...
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102 other people found this review helpful
102 found this helpful
18 Comments
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D
dharma dy
Jun 17, 2021
Feb 27, 2024
This thread was updated on Feb 27, 2024
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My id disabled

Address: Madurai

Hello Sir/Mam
Dharmarajan
Zomato id FE1106970
my Id is disabled
Pls changed enabled
I want work to zomato 🙏🙏🙏...
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249 other people found this review helpful
249 found this helpful
70 Comments
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A
Ammuh
Jun 10, 2021
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Items in order is missing

Yesterday i have order chole bhature and cold drinks along with grill cheese burger having order no [protected] from mini sweet house. I have provided the item details to the delivery boy . Even after telling to him he has not checked the order while handover from resturant. Also i am not able to chat with your support team regarding my order issue . Now what you people are doing to resolve this issue for better customer service.I have chat...
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A
[email protected]
May 23, 2021
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Partial delivery of order and naot able to track it order number 3480058126 for the amount of 1917.30

We have orderd online from zomato on 23rd march 2021.
The order was placed to Dindigul venu biriyani 100 feet road coimbatore. It was a combo 0f mutton biriyani with chicken 65 two numbers for rupees 1500.
It is supposed to be 4 packets of mutton biriyani and 4 packets of chicken 65. But delivery is done with only 2 packets of biriyani and 2 packets of chicken.
It was delivered by Mr. Ganaselvam Rangasamy
...
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V
Vanika kapoor
Mar 8, 2021
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Didn't receive my order and zomato showed it delivered

I lost my 608 rs the deliver boy’s phone was switched off all the way and is switched of[censored]ntil now. I have not recieved my order since saturday on the day I placed. What the hell is happening? My order no is [protected] and [protected]. I emailed zomato support but nobody is replying....
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P
Pyarelal Chauhan
from Powai, Maharashtra
Feb 16, 2021
Oct 2, 2024
This thread was updated on Oct 2, 2024
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I'd Terminated

Address: Koparkharine Gaon Sector 19 Navi Mumbai 400709

Hi team,
This is Pyarelal Chauhan. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Pyarelal Chauhan
ID: FE245300
LOCATION: VASHI
City: Mumbai


Regards,
Pyarelal Chauhan...
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660 other people found this review helpful
660 found this helpful
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A
ashraj@1
from Chennai, Tamil Nadu
Feb 4, 2021
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My account has been suspended due to bgv failed

Address: Chennai

ID NO :-(FE984622) Actually I'm raised the ticket 6 days back that time not activate I'm again reopened the ticket but not activate my ID I'm still waiting for activation ticket number :[protected] they are responded but not activated after that I'm waiting some days again raised the ticket ticket number :[protected] again same response but not activated. So this is my problem please activate my ID as soon as possible Thank you sir/maam...
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126 other people found this review helpful
126 found this helpful
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B
Bahar Adhikary
Jan 27, 2021
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Resolved

Amount deducted from bank but payment failed in Zomato.

Website: Zomato

I placed an order today at about 7.30 and paid 238.30 rupees for the food from a restaurant called Chopsticks. I paid the amount from Google pay and the amount was deducted immediately yet the Zomato app said payment failed and the order was cancelled. I immediately contacted the customer support but they said that they didn't receive my money and would help me in any other problem i might have but not this. I am frustrated and I need my...
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S
Spartan spart
Jan 23, 2021
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Background check verification failed

Address: No. 9/21 srp koil Street South peravallur chennai 600011

My zomato account suspended due to bgv failed. My login I'd FE929907 I just joined a week ago now they suspended my account. I don't know how to reactive my account. Because no one of them came for a background check. I have raised a pack of tickets. But no use for that. I tried to call my city team leader. He is not picking up the call. I deposited 1000 for the job. They simply play with us....
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420 other people found this review helpful
420 found this helpful
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C
Cha0ticMartian
Jan 2, 2021
Resolved
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Resolved

Refund of payment gateway failure

I placed an order on Zomato of a bill totalling 705/- rupees, I paid the order through UPI payment system through their app, but after paying, the amount was deducted from my bank account but Their payment gateway failed, I had to pay through cash on delivery, when approached the zomato customer they keep on saying it will take 3-4 days where as it has clearly been more than a week, it feels like zomato has been trying to scam people, by...
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1 other people found this review helpful
1 found this helpful
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H
Harsh050037
Jan 1, 2021
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Cashback not received several times

I used the code "ZOMPAYTM" to order but I didn't received my Promised Cashback of RS25 this has actually happened to me 3-4 times but everytime I was like leave it but this is getting out of hand now. They are not giving it even after promising. They should not promise it if they don't want to give it...
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F
Fahad farid shaikh
from Powai, Maharashtra
Dec 15, 2020
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Payout Not Received

Address: Chandresh chhaya mira road east

Dear Zomato, I Didn't Get My Payout Of Previous Week Only Cash In Hand Was Deducted And Nothing Is Given To My Bank Account I Calculated There are 1200 left which zomato should pay on my bank account But I Didn't received That Now 2 days has been forwarded please do something Other Issue Zomato Solved In A Hour And This issues I Updated Tommorow And They Are Doing Nothing...
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24 other people found this review helpful
24 found this helpful
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D
Dheeraj Solanki
from Powai, Maharashtra
Nov 11, 2020
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Upi refund from zomato

This is the issue of 13th march 2020.

I have applied for the zomato gold.
Which at that time they were giving on 50% discount for a year.
I purchased it for 899 via google pay.
But as the time flies i have not been able to use it.
Later i decided to file a complaint.
I mailed zomatogold team and explained everything in detail.
And they took too much time in responding with the subject...
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A
ashuarora111
Oct 16, 2020
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Registered restaurant is not showing up on zomato

Hi, i have registered my restaurant on zomato about a month ago but i do not receive any response from zomato team regarding that, please help....
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S
Sarawin
Sep 28, 2020
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Less food quantity

[protected] order id.
Ordered for half tandoori chicken but received only one piece. Contacted zomato support and they have refunded 92 Rs(paid 174 rs).
My question is even if parcel was exchanged, how come one piece of chicken comes under quarter chicken category? Every hotel / restaurant provides minimum 2 pieces for quarter chicken and 4pieces for half.
So i[censored] have refunded 92rs that is a worst calculation u people do....
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Kalyani Shivdoss Menon
Sep 25, 2020
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Food delivery boy

Hi,
I had ordered from zomato multiple times with bitter experience but during lock down i din have too much of a choice but get back to them.. This time it was horrendous.. I had placed two orders one from chennai nivis kitchen and the other from night owl.. Night owl delivery was completed and nivis kitchen delivery never came. And the order was told completed.. I asked the callcenter guy on chat a person named mohd. He called the...
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S
SDGOEL
from Hyderabad, Telangana
Sep 25, 2020
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spilled food delivered - could not eat-no refund from zomato

Address: Banjarahills Hyderabad

We have orderred from lapinos pizza with order no [protected] using card on 25 sept 2020. The ordered delivered was not in good condition and all the food was spilled and must hav been dropped by delivery executive. We have contacted the customer support and they say sorry and cant help. I have spend in 959.96 after all the offers and discounts and want my full refund. My money is not free to forget. We told the customer support to refund...
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