Zomato Complaints & Reviews

I ordered Chaat from Chaat Street in Bangalore on the Zomato platform. One Pav Bhaji and One Pani Puri on 29th March 2024 in the evening. The payment went through, but the order never got placed.

I would appreciate a delivery to the address mentioned or alternatively a payment refund.

Attached is the screenshot of the restaurant and the payment deduction online from my HDFC account.

I had registered my Zomato delivery partner id 27th March.but I didn't get verified my Zomato delivery partner.pls help to activate my Zomato delivery partner id
My Zomato id--FE3750869...

I have registered my self on Zomato app and pay onboarding fees still my I'd is not activated it's showing verification pending so please start my I'd
Id- FE2763410
Driver name- Pyarelal shaikh
City-pune
Phone -[protected]

My id verification is on pending.
waiting time (6 hrs) but till 20 hours completed but still process is on pending.
And I also received message that my account is active, but in app it still says verification is pending

My ID- FE3737951...

Sir my account of zomato was terminated due to high rejection but i have not cancelled any order sir i am working from 2 to 3 year in zomato now who will take me in job if i cannot get my id activate how can i fulfil my family all is on me about my family i am poor in condition plzz sir help me to fulfil my family by earning in zomato if by mistake any problem is done by me i am really sorry sir and not do any mistake and take precaution by next time so plzz help me to activate my id and earning order and i will give my best to customer and zomato. Plzz help me sir.🙏
My Zomato Id :- FE1748848

Sir i have create my profile, and i will charges but my account for delivry boy is not active and error show profile varification failed. i agree to submited documents again but the error show is (0issue found, plz check and resubmit your account activated ) but no slot show for documents.. and not mention about refumds....

Name:-Aniket Ajit Bhambid
Id:-FE2225727
dear zomato team i request you please active my id beacause very problems my family please active my id

My account has been terminated due to security concern which I've done nothing illegal or wrong. I request to Zomato please check my previous records and activate my ID as soon as possible
My FE ID :- FE2065604
NAME : SAHIL GAFFAR
MOBILE NO. [protected]

My zomato delivery profile varification is filed and zomato id charge is debit on zomato please recaver my account and my money

Ratu Road Ranchi Jharkhand 834001
This is Satish Kumar Pandey. I am working with your Company last 2year. But last 1 Days. my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate m y ID as soon as possible.

Name Satish Kumar Pandey
ID: FE1896268
LOCATION: Central zone

Today I ordered from Zomato non veg meal but received veg meal that also not good very bad I already chat with Zomato customer care but they said sorry we couldn't refund my order id:[protected]

Hello sir, ma my id 3698617
Disabled profile under verification 4, 5, din sey hai puri fees 960 bhardiy hai help line par contact bhi Kiya lekin kuch bhi nahi hua

Sir my id verification is on pending.
waiting time (2-3 Ho h rs) but till 24 hours completed but still process is on pending.
My ID- FE3702065 . please resolve my issue as soon as possible

My Zomato delivery partner id verification was not verified it shows it takes 6 hours but now it's 24hours but not verified please help me

Hello, i placed an order from Zomato to my parents address and instead of mutton they sent beef biryani. We are Hindus. It is scary even to think about it. My parents are feeling ill because they never touched beef as well. What rubbish service is this. Kindly take strict action against this. Order id [protected]

Hi Team,

this is regarding the order ID of [protected], I had ordered it at 8:20 but i received the order at around 10 PM, initial order time was showing as 40 minutes but it was quite delayed .

Since it was quite late I had to prepare my own food.
I checked with delivery boy he said he received the update late and not at the time when we ordered.
Please issue a refund of the same....

Hello sir meri FE1888060 I'D sir meri id poor performance se 11 months pahle deactivate hui uska maine clear reason btaya fir bhi meri id nhi ho rahi hai sir plz help me to Activate my I'd.

On 11/03/2024 I ordered 3 pizzas from La Pino's restaurant at Ahmedabad worth Rs 177/-. The delivery boy came and asked me to pay Rs 252 /- . When I said please check your details, he started physically fighting with me. So I moved a little bit away and called the restaurant. But surprisingly the restaurant refused to help me and said whatever delivery boy is asking, I have to pay that amount only. Meanwhile the delivery boy entered in my house and started fighting with my wife. He abused her and talked very unethically. Moreover he threatened me and my family.
Somehow I closed the door and called Zomato customer care for some urgent action. But the executive said "We have noted your feedback and will try not to repeat such incidences". The executive was not taking anything seriously and disconnected the call. The delivery boy came again and started abusing and threatening us.

Dear Concern,

I have placed an order for Chicken Biryani from Kolkata Biryani on 10-Mar-2024 at 10:01 PM bearing order no # [protected]. Initially the expected delivery time was showing as 30 mins but subsequently it keeps on increasing. I kept on calling the service delivery partner after 40 mins from the expected delivery time, but he didn't respond. Then I started to chat with your support team at 10:42 PM to know the status of my order. I have been informed that order has been picked and expected to reach by 10:51 PM. Then your agent Varjot connected me and further shared a fresh estimated time of delivery by 11:17 PM. But again failed to keep the commitment and then I had been connected by your service agent Nawed. After lots of followup and mental harassment finally at 11:28 PM one of your delivery partner arrived with frozen biryani. It was not at all acceptable, so I have refused to accept the order. Nawed offered to accept the order with compensation. But It was not acceptable at any cost for such poor service where you are charging delivery fees.

I had to prepare food late night because of your failure to provide services on time. I am not satisfied with return of my order value only. For such poor services and mental harassment, I demand Rs. 10, 000 as compensation. If my complaint is not served properly and within next 10 days, then I will be bound to put a complaint at Consumer Court.

I have not received my refund amount. After multiple follow ups there is no resolution.