Zomato Complaints & Reviews

I am writing to bring to your attention an issue with my recent order from Pind Punjab Restaurant, Hijawad, Pune, placed through Zomato on 22nd September. My order ID is [protected]. Unfortunately, I did not receive the order, even though the app showed it as delivered.

According to the app tracking, the delivery person was near my location but never reached the actual destination. I contacted customer support via chat, and I was informed that the issue was due to my phone number being unreachable. However, despite this, I did not receive any further communication and my order.

Here are the details of my order:

Plain Roti (3x) - ₹135
Butter Roti (2x) - ₹100
Paneer Butter Masala - ₹379
Total: ₹506.03
Since I did not receive the food, I kindly request a refund for this order.

I appreciate your assistance in resolving this matter.

Address:
South gurugram 122101

Hi team,
This is Shivam. I am working with your Company last 1 year. But last 2 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Shivam
ID: FE2963688
LOCATION: south gurugram
City: Gurugram

Regards,
Shivam...

My Zomato FE1349051 is terminated show. Due High Cancellation or rejection status. But this order genuine reason of cancellation or reject. Due to customer not responding/ customer cash and UPI issue / by mistake placed order/ order cancelled. I'm Zomato old rider . My work performance is all time good medal. On time order. Complete all order. Complete all gig. Activate My I'd for request Zomato team....

Hello sir /madam,
I'm suraj prakash, sir meri zomato I'd ko hold on or inactive kr diya gya h aur meri id pr online na jaa pane ki wajh high
cancellation aa rha h, joki sir customer ki side se cancellation huye the aur sir last two months phle mera accident bhi ho gya tha food delivery krte time jiski wjh S sir mein online ni jaa ska kuch weeks k liye or meri performance ko down kr diya gya aur sir ab meri I'd ko inactive...

I am Zomato delivery rider and i am 20 years old .My ID was terminated due to high denials and even my Payment of that week is also in hold I am in poor condition Atleast Please release my payment !! Of that week. it is injustice Because nobody works for free for a week in anyplace . PLEASE HELP ME

-KISHAN

ZOMATO ID : FE3758414...

Dear [Team Leader's Name] Sir,
Zomato Limited.

I am writing this letter to apologize for the mistake I made while uploading a photo on Zomato Limited's platform. I am extremely sorry for any inconvenience or harm caused to the company due to my carelessness.

As you know, I am Amol vhankade, ID No. FE2237127, and I have been a part of the Zomato Limited team for some time now. Recently, I uploaded a wrong photo on the platform, which I deeply regret. I understand that this mistake has caused inconvenience to both the company and our valued customers.

Please know that I am taking full responsibility for my actions and assure you that such an incident will never occur again. I understand the importance of accuracy and diligence in our line of work and I promise to be more vigilant in the future.

I am sorry for any inconvenience caused and I humbly request you to consider reactivating my ID so that I can continue to contribute to the growth of our company. I am grateful for the opportunity to work with such an esteemed organization and I hope that this incident will not affect our working relationship.

Once again, please accept my sincerest apologies for my actions. I look forward to continuing my work with Zomato Limited and contributing to the success of the company.

Thank you for your understanding and forgiveness.

Sincerely,

Amol vhankade (ID No. FE2237127)

I have Placed and order from Lazeez Biryani house, Aligarh amounting to 152 rupees on 9 Sep 2024, 11:14 PM. I payed once and the app showed payment failed and i have to py twice...and the payment was deducted both times. My order no is [protected]. Kindly Resolve the issue...

First of all zomato is a fraud app if verification is not done. then y they are showing payment option to pay I have paid money after that it's showing your verification failed than how much time I tried but no results I tried to call customer care but [censored]ing no response my ID FE4562298 REFUND MY AMOUNT TO MY ACCOUNT

I have ordered from zomato and mistakenly chosen the secondary address, however, I have cancelled the order in order to reorder it with the correct address. Zomato has accepted the cancellation along with the levied the cancellation charges 443/- on me even though I have immediately cancelled it. After scrolling through their customer support where they won't actually provide any kind of support just a virtual AI assistant. Afterwards I sent...

I had ordered paneer naan thali and half paneer kadhai from Zomato on 26th August 2024 they send me the wrong item and one paneer kadhai was missing in that order I try to contact with restaurant owner but they didn't pick the phone after calling 4-5 times then I raised complaint to Zomato assistant they asked for pictures of that order. I did whatever they asked for then we came to the conclusion that they will provide me 254 as compensation of my food becz my whole food got wasted but unfortunately after 8-9 days Zomato didn't refund my amount. This is highly unprofessional from such a big company. This is my reference number or that order [protected]

Hlw sir / ma'am

We had ordered a b'day cake from your app shop named the signature inn ...the cake we choose wasn't the same cake we received...even quality was very poor and the size was not very small compare to the expected oreded cake ...we even call the shop for verification but they don't co-operate with us and misbhaved with us ...we had complained on your app too but don't get any refund...we claim to get full refund...

Hi team,
This is YESU ARAVIND KUMAR. I am working with your Company last 2year. But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: YESU ARAVIND KUMAR
ID: FE1860961
LOCATION: ADONI CENTRAL
City :ADONI...

Order ID [protected]

What's the point of ordering food when a person can't enjoy the food after ordering it. Here I'm writing this mail instead of enjoying my meal which I ordered the items are missing spoke to the shop owner she is asking to talk to zomato and here when I tried talking to zomato I'm writing mail. Your job is simple provide a platform and let the customer get [censored]ed in between by calling restaurant and zomato.

I want refund or else I will seriously go and put a complaint in consumer which I'll actually do now no matter what.

I've ordered something from zomato on 27th of July with Order ID: [protected] and to my surprise I didn't recieve half the items I've ordered and I've immediately raised a concern via email and the wonderful useless Zomato support have been using the same copy paste again and again saying that they have been trying to contact the restaurant and the restaurant didn't respond to them and this is 23rd day and yet they mailed me the same when...

Dear Zomato Support Team,

I hope this email finds you well. My name is [Ayush Kushwaha], and my Zomato Rider account, registered under the email [[protected]@gmail.com] and phone number [[protected]], was recently terminated due to high denial rates.

I acknowledge that my acceptance rate was not up to the required standard, and I sincerely apologize for any inconvenience this may have caused. I understand...

Dear sir/ma'am
My Zomato I'd got terminated without any reason saying that my account details are duplicate but I have submitted my orginal account details and I am raising ticket but closing automatically it's been a week my earning have been stop. I tried to call my TL but no help so please help me asap and resolve it
My Zomato id is (FE4305678) please help me fast

ID NO :-(FE818880) Actually I'm raised the ticket 1 month back that time not again same response but not activated. So this is my problem please activate my ID as soon as possible Thank you sir/maam

My zomato profile verification is still pending.20days completed no respond from zomato, They sent a sms that they will sent back my registration fee after with 5-7 days but 10days crossed no respond.please five back my registration fee or otherwise verify ky profile
ID:FE4323190...

This is Afnan Sanadi, i received one or more item missing in my order and chicken main course taste was bad and i was very hungry and got this [censored]. i want refund right a way this is 3rd time happening with me or else i will raise complaint in consumer court dont take this as joke.

check the photo they sent only 1 tandoori roti i ordered 2 and also gravy taste was bad.

Order id: #[protected]

This...

I am Sunil Kumar my Zomato I'd FE4383734 I have all documents complete and training complete sir but profile verification failed please help me sir
Name:-Sunil Kumar
Mobile number [protected]