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Zomato Complaints & Reviews

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Last updated Jun 11, 2024
Complaints 7808
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703
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Zomato reviews & complaints page 5

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H
himik
from Delhi, Delhi
Jan 22, 2024
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Full amount not refunded even after delivering rancid food

I had ordered food from zomato, my order no is [protected]. I had ordered 4 plates of chole aloo puri which cost Rs 305.60. I had received my order 30 minutes late, also, I found that the food delivered was rancid. When I asked for refund using their chat system on the app, they first credited 40 credits in zomato my wallet. Then I dropped a mail to [protected]@zomato.com, around Rs 82.24 are credited into my source account. When I asked for the...
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Address:Jarar manik Durga Mandir barhaj road

Photo verification field ho gya hai bahut din ho gya tabhi bhi nhi khul Raha hain fe I'd 2833971
Mobile nambar [protected]...
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A
Jan 20, 2024
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Terminate ho gya hai

Mera I'd terminate ho gaya hai cancellation me
Fe I'd 2861331 isme mera kohi galti nhi hai spot time se baat karke order ko cancel Kiya tha tabhi mera I'd terminate ho gaya hai...
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S
S123adique
from Kolkata, West Bengal
Jan 19, 2024
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Open my terminated id

Address:Barrackpore to baranagar
Website:Open my terminated id

My I'd was terminated was due to poor performance please open my id

Name md sadique
I'd. FE1722070...
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A
Abhi.005
from Pune, Maharashtra
Jan 16, 2024
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Delivery id terminated

Address:Pune

My I'd terminated for security reasons please unblock my I'd FE2932292...
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H
Hanil M
from Mumbai, Maharashtra
Jan 10, 2024
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Food delivery delay - company refuses to compensate

Website:www.zomato.com/india

I have ordered food on Zomato on January 6 (Order ID [protected]). The App stated delivery time as 7. 12 PM and that they would provide coupon if delivery was not done on time.

Delivery was delayed by 20 minutes. But I got message that food has been delivered 5 minutes before time! Even after complaining on app and email, I have been given run around and false, contradictory excuses. These include:

Delivery guy...
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Address:Crossing republic

Hlo sir my I'd is (FEE325092) Mera accident ho Gaya tha jis wjha se id m face lgaya to match ni kr rha kyuki mere face khrb ho gya tha please I'd open kr va dijiye...
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S
sagar_kunte
Jan 9, 2024
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Missing items in delivery no refund is being provided

Address:Mumbai

I had ordered on the Zomato app on saturday - 6th January at around 10:17 p.m. from Mcdonalds
Zomato order number - [protected]

four items were to be delivered
1] 2 x soft serve strawberry
2] 2 x Mcveggie burger
3] 1 x veg pizza mcpuff
4] 1x med fries

payment was done online

I did not receive the first 2 items in the order os a major chunk of the order was missing...
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S
SK0123
Jan 9, 2024
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Unprofessional Delivery service

After every Zomato order delivery, 9/10 times delivery partner misbehaves on arrival. This happens mostly to a particular deliver address which is SRA building, despite of the fact that building lift is working, parking area is available, these Zomato delivery partners look down upon the customers who order from this locality, they say mean words on customers' face. I had opted for avoid calling option available on zomato app, delivery person...
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D
Dhruv82
from Ghaziabad, Uttar Pradesh
Jan 8, 2024
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Due to frequent reach drop breaches.

Address:286,nasirpur nehru nagar Ghaziabad

Hi team,
I am Bharat Singh. I am working with your company last one week around. But last 2 days my ID was terminated. My ID order has been terminated due to delay. My order was delayed due to my battery scooty being less charged. I ask for your forgiveness and I will not commit any mistake from now on. I need to activate my ID again. Please activate my account.

Name: Bharat Singh
ID:FE3451344
LOCATION:Raj...
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R
Rohitsx
Jan 5, 2024
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Online complaint 8388021728calls

Address:Mumbai

Hello Zomato
Kunal Santosh Tribhuvan
Zomato I'd FE3451805
Incorrect documents, not verified even if the vehicle document is correct.
PLEASE HELP 🙏🏻
LOCATION: AMBAJOGAI
EMAIL: [protected]@gmail.com
CITY: AMBAJOGAI...
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Y
Yogita kothari
Jan 4, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not receiving refund for missing items in order

Order Id: [protected]

There were 6 items missing in my order
2 aloo tikki
2 samosa matar
2 masala milk

The value of the missing items was 417 rs.

I received refund 218.99 rs only.

I expect full refund of missing items as items were not delivered to me...
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K
Kunal Santosh Tribhuvan
Jan 2, 2024
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Incorrect document

Address:Ambajogai

Hello Zomato
Kunal Santosh Tribhuvan
Zomato I'd FE3451805
Incorrect document, not verified even if the vehicle document is correct.
PLEASE HELP 🙏🏻
LOCATION: AMBAJOGAI
EMAIL: [protected]@gmail.com
CITY: AMBAJOGAI...
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K
Kunal Santosh Tribhuvan
Jan 2, 2024
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Verifying profile pending

Address:Ambajogai

Hello Zomato
KUNAL SANTOSH TRIBHUVAN
ZOMATO I'D FE3451805
Profile verification pending 3 days, not verified even if the vehicle document is correct....
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M
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Reactivate my id

Address:Siliguri, west bengal,734005

Hi team,
This is Manab Mondal. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Manab Mondal
ID: FE1686034
LOCATION: Siliguri
City: Siliguri...
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S
Skd3289
from Bengaluru, Karnataka
Dec 26, 2023
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Food order rejected but refund not provided by Zomato

I had ordered food through Zomato. But the restaurant rejected my order due to peak hours. Zomato sent me an email stating the order could not be fulfilled and refund of Rs.1, 671 is completed, and if I didn't receive it in my bank account, please contact the bank. I did not receive the refund till now and hence contacted my bank. My bank asked me for the refund UPI transaction ID. Unless I give the transaction ID they cannot trace the refund...
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R
Rushi05
Dec 26, 2023
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Terminate Zomato ID

Last month My Zomato I'd is terminated I am trying to connect with comapny but my I'd is activated, I had raise ticket 2 times but no response. I send the mail to many time but no response
please activate my I'd as soon as possible
Name : Rushikesh kamble
FE ID : FE3311418...
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A
Dec 26, 2023
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Tarnimated ID

Address:Narth zone (Dhoomanganj) prayagraj

Dear zomato,
I am Zomato Delivery prtner and My Zomato Delivery Rider ID is, , FE2660057, ,
My Contact number is "[protected]". My Locality is "DHOOMANGANJ, PRAYAGRAJ [ NORTH ZONE ]". I was going to take the order and deliver it to the customer's location, I met with an accident on the way. Due to which I got hurt and The accident happened so badly that my vehicle got damaged, the Zomato bag and the order fell on the road....
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Address:Chilla village mayur vihar phase 1 new delhi

My I'd has terminated please 🙏 active my I'd, I am good delivery partner my name is Sudhir Kumar paswan my I'd FE929447 please sir activeted my I'd...
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Address:5, 20th Main Rd, KHB Colony, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560034

Respected Sir/Madam,
My self Javed J. my Zomato I'd is FE2581542 I would like to share my case here while delivering current order I got a call from home there is an medical emergency please reach home as soon as possible I called my brother and hanged up order to my little brother and reached home and rushed to hospital and finally everything alright.. After delivering order by my brother The Zomato Application asked for selfie verification...
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