Zomato Complaints & Reviews

I ordered a waffle box from belgium waffles on 3rd june 2024 at around 3 am
it was a prepaid order
but due to some circumstances i canceled the order in 3 minutes
and as a cancellation charge they charged me an entire sum of rs 541 that is my order value
neither they r ready to compensate nor they are willing to send food for the same amount
and 541 rs is a big amount and they just say that sorry maam we cannot help u with this
plese feel the feedback form
on plus of that i have gold membership and still im being charged the enetire amount of 541/- as cancellation charge
its completely unfair to a customer who trusts ur service and this is the way you decide to treat them
ZOMATO IS FRAUD THEY JUST LOOT THE CUSTOMERS IN THE NAME OF DISCOUNTS

Hi, my name is Sandeep Vishwakarma
I have ordered the food on Zomato on yesterday 1st June 2024.
The online payment was also done from Zomato wallet.
Later the food was also rejected from Zomato end and I do not get the refund back in my wallet
I have reached out to Zomato on this by they have said you have cancelled and now the refund is not possible, the order got cancelled within 5 minutes
my order ID [protected] from Hotel Shree Durga
I visited to Hotel Shree Durga they have said that Zomato company is doing this kind of fraud with their customers.
for you reference I am attaching a screenshot of rejected order

Sir Namaste My Name Is MD Kayrul Amin My I'D Is FE2789395. I Have Worked With Zomato For Last 2 Years To Work As Zomato Delivery Partner But I Am Not Able To Complete The Order But Any Order Gets Canceled Due To Cancellation Or Incomplete. I Don’t Know About The Difference Between The Two, It Is Incomplete Meaning Our Solution Has Not Come Or The Solution For Cancellation Has Come To US, So Sir, Please Check Whether Zomato ID is Terminated Due To Cancellation, It Is Not My Fault At All, If I Have Found It. Even If I Have Made Some Mistake, Please Forgive Me. Zomato Trust Me. I Promise That I Will Never Ignore This Mistake. Please Open My ID and Activate It. I Am Very Worried, I Am In Depression Today. I Have Not Been On The Jobe Since last 4 Month, My Family Has Been Traveling

I ordered food from subway with order ID [protected].
One of the items in my order - a protein shake was missing

First of all, there is no way to talk to customer service. The bot "Zia" simply asks you to email [protected]@zomato.com which says that it may take upto 72 hours to get a reply which is unacceptable

When i did email them about it with all the proof -
Pictures of the bill and what i received...

I ordered a cake from Zomato and they delivered different cake. when i complained they were agreed that they delivered wrong, but they also said that we can't do anything in this matter. they told me quality of item is not their responsibility they care about only safety. they are not ready to provide the resolution.
order no. [protected]

Hi sir my terminated not any reason giving me
My Id FE910022
Please resolve my complaint zomato partner register number is [protected]
I am not doing any mistake delivery the order but Zomato company was my ID terminated not giving me any notice please resolve my problem and deactivate my ID

Hi team my zomato id "FE3304676" got terminated for high denials, I'm accepting that my denials was high but it's because sometimes my phone's display doesn't work due to which I was unable to accept the order I'm requesting you with folded hands please reactivate it, you can check my rating it's 4.9 and 100℅ on time delivery, please activate it guys I'm a student and I'm fully depanded on zomato 🙏

I have ordered food from Zomato restaurant named Punjabi delight and biryani lover i got the dead fly in food these Zomato customer is very worst that they saying go review on restaurant

Mere last order me ride karte time chot lag gayi thi to me order complete nahi kar paya to meri id block ho gayi thi so please activate my id FE2354827

I ordered paneer wheat momos of price 313 rupees including delivery charge and GST, in this food value is rupees 186.25 and 121 is delivery charge and other charges. This is pure case of looting where such delivery charges are applied on food. This is disgusting and I want my refund back under [protected]@ptaxis UPI id. Invoice No: Z25DLOT[protected] Order ID :[protected]

I create new account and debit my many ico't login shoing your phone Blacklisted...

Hi my name is Bharath I have joined to this Company newly and I was continued delivering order in this company for approximately 20 day some personal issues I was dropped login to the company for delivery order but after clearing my issue I was tried to login but my ID was was terminated due to Background Verification Failed reason.
Kindly activate my ID and allow me to continue the work with your company the details are mentioned below.

Name. Bharath R (FE2034379)
State. Karnataka
City. Tumkur

I erroneously placed order on 12th May 2024 at 10:23 pm Order Id-#[protected] and immediately saught to cancell it. No option to cancellation was provided in order section and upon choosing "Chat with me" and AI enabled Chat bot continuously declined my request even when the food was ordered just seconds before!
I tried to contact restaurant and they told to cancell through zomato app.
ZOmato does not provide any customer service number, the only way to address our concern on immediate basis is to go through an AI which has pre-recorded response and does not help in real sense.
I had no choice but to accept the order even when i did not need it, when such wastage could have been prevented but due to lack of redressal policies by zomato, such order was imposed on me and i was made to pay for the order which i did not want!
Further, zomato does not have quantity details on items posted.
My right to information is hampered, my right to cancellation is hampered, my right to choice and right to redressal is hampered due to inadequate redressal policies of zomato and non-availability of customer care number or executives on call.
Feeling cheated.

Myself Sourabh Chakravarty ordered two dishes from Lazeez Food online via Zomato Food Delivery App on 06/05/2024.
Order is of 1 Veg Biryani and 1 half Veg Biryani Rice.i ordered around 08:30 pm and Zomato delivery person delivered food around 09:20 pm.
Afer this we opened up the parceled food and started eating, in the meanwhile my father found pieces of chicken/mutton in his plate
.He immediately stopped eating and got very annoyed.My father is purely vegetarian.After this I clicked the pictures of that plate and soon called up Lazeez Food.
I tried to raise a ticket also in Zomato but its showing that a representative will call and come up to see the food etc.who keeps up the rotten for inspection????
Initially they refused but later on agreed and said that by mistaken they sent wrong delivery.I requested them to replace or refund the money but they said that they
wont do that and whatever i can do i will do it.
My request is to take strict action against Lazeez Food under Food Act section 36 as its purely misbehaviour and irresponsible attitude of Restaurant.
Lazeez Food restaurant owner name is Riyaz Ramajan Sheikh.

My unique ticket id is[protected]...kindly verify it

I ordered some foods in domino's on March 18th at 10:16 PM after a few minutes i called domino i cancelled it ..Now I got a refund in my zomato wallet.

Nextday also i ordered some foods in anjappar in the order ID [protected] still i didn't get any refund...seriously i'm struggling alot. Kindly update my status daily i am trying to contact in zomato support but i didn't get any support. I dono what to do. Please kindly put the anjappar refund amount rupees 630 atleast in a zomato wallet please. It almost 2 months but didn't get any solution please help me. Thank you

I didn't received zomato bag and t shirt fully payment on 4/1/24, 6:43 pm in g pay. Now till 3/5/24 not received. I raised ticket and informed my issue zomato executive team. But they no replay. Please help me refund my cash. I don't need zomato t shirt and bag anymore and i don't want work on it. My zomato id:fe3463930

They have incorporated an AI based chatbot which does not do anything but reply to our texts.
I asked for a order cancellation, but it confused me till delivery partner was assigned and now they are not ready for the order cancellation.

My i'd verification is failed My id is FE3885492 what can i do please resolved my problem

I have ordered 1 chicken lollipop, 1 strawberry milkshake, 1 veg pulao, 1 chicken mughlai, 2 stuffed naan. But delivered wrong food items less in value and no strawberry milkshake.
Instead they delivered chicken butter masala, mutton masala, zeera rice and naan (not stuffed one). So they somehow send me the food item of less value and not of my choice as well and charged me the full money.

Sir please activate kar dijiye bahut pareshan hu family sath m aur sir abhi naukri bhi nhi mil Rahi h please help me Zomato meri galti bhi nhi bata rahe h
Zomato id FE1430113
Mobile number [protected]
Location Gurgaon haryana
Zone IMT Manesar