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Updated: Nov 26, 2025
Complaints 7881
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706
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 4

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A
Ashudhiman2359
from Chandigarh, Chandigarh
Jul 12, 2024
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Verification is failed

Hlo sir my account verification is failed in zomato and my ID is FE2505475 pls resolve my problem sir...
+1 photos
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G
GURJIT PAL SINGH
Jul 11, 2024
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Address: SM 16, Padamnabhpur

Date of incident : 10/07/2024
Supplied at 9:20 pm
Restaurant: Bhaiya Ji's Biryani, Durg
Ordered 2 Chicken Hakka Noodles
The restaurant delivered Veg Hakka Noodles (2 nos) and when we complained to them, they behaved very rudely. Our family members are regularly ordering on Bhaiya Ji's through Zomato. We want decent behaviour from the restaurant.
Zomato customer support has been notified about the posted complaint.
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    S
    Sushil pariyar
    from Pune, Maharashtra
    Jul 11, 2024
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    My account was blocked please reactivate my account

    Hi team,
    This is Saurabh Tukaram talekar. I am working with your Company last 2 months. But last 2 days my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

    Name: Saurabha Tukaram talekar
    ID: FE4074216
    LOCATION: katraj
    City: Pune...
    +1 photos
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    U
    ujjwalbhatt
    from Dehradun, Uttarakhand
    Jul 10, 2024
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    Address: Chandrabani Pithuwala Khurd near, sheeshpal General Store

    Zomato mai mai 3saal se kaam kar rha hu meri id band huvi 7 mahine pehle mane team leader ko bola to usne bola dekte h par koi karwani nhi ki meri I'd ki na ho Zomato company k pass meri I'd recheck karne ko beja na mera phone utta rha hai mobile switch off kar deta h team leader Zomato ka mere zone ka bas check kare Bina bola ek bar ki nhi kulegi please meri id kulwademuje kaam karna h team leader ko bole Zomato ke
    Meri I'd h FE.1695039
    mobile number [protected]
    Zomato customer support has been notified about the posted complaint.
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      A
      [email protected]
      Jul 7, 2024
      Jul 7, 2024
      This thread was updated on Jul 7, 2024
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      Address: Whitty Bazar Mahadev Talab Road Giridih

      My id FE884013 sir mem meri mismatch ke Karan band gyi meri pahle ka profile me ab bhut change ho gya h esliye meri I'd band kr di gyi please activate my ID please
      Zomato customer support has been notified about the posted complaint.
      Jul 07, 2024
      Updated by [email protected]       My id FE884013 sir mem meri mismatch ke Karan band gyi meri pahle ka profile me ab bhut change ho gya h esliye meri I'd band kr di gyi please activate my ID please
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        M
        meettrivedi
        Jul 5, 2024
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        My id verification is on pending.
        waiting time (2-3 Ho h rs) but till 12 hours completed but still process is on pending.
        My ID- FE4271973
        Zomato customer support has been notified about the posted complaint.
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          M
          MAHIN V A
          Jun 27, 2024
          Aug 2, 2024
          This thread was updated on Aug 2, 2024
          Resolved
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          Resolved

          Background varification failure

          Address: VEEPANADAN HOUSE VENGOLA 683556,KERALA,ERNAKULAM

          Hi team,
          This is Mahin V A. I am working with your Company last 5year. But last 3 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

          Name: Mahin V A
          ID: FE818880
          LOCATION: PERUMBAVOOR
          City: KOCHI...
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          S
          Shaibaaz khan
          Jun 20, 2024
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          Address: Bhironath nagar kusgav lonavla

          Hi,
          My name is shaibaaz khan my id is terminated from past 7 month .I'm working with Zomato from past 4 year but now my id is terminated due to distance fraud please reactivate my id FE821108
          Zomato customer support has been notified about the posted complaint.
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            D
            Dineshsalem
            Jun 11, 2024
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            My ZOMATO account is hold.
            Kindly release my account to do my job.
            Zomato customer support has been notified about the posted complaint.
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              A
              Amit2410
              Jun 9, 2024
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              I have ordered food through Mc donalds from zomato on 6th June 2024. The food which was delivered to me and the coke was fully splitted and 3 of the glass was empty fully. I have complained in zomato but they said send me a proper video and photos, I have sent everything which was clearly visible coke is splitting but when I ask for refund they are simply saying that video is not proper we will not provide you with refund.
              +1 videos
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                G
                Gauri Vanita Pachpol
                Jun 3, 2024
                Jun 3, 2024
                This thread was updated on Jun 3, 2024
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                I ordered a waffle box from belgium waffles on 3rd june 2024 at around 3 am
                it was a prepaid order
                but due to some circumstances i canceled the order in 3 minutes
                and as a cancellation charge they charged me an entire sum of rs 541 that is my order value
                neither they r ready to compensate nor they are willing to send food for the same amount
                and 541 rs is a big amount and they just say that sorry maam we cannot help u with this
                plese feel the feedback form
                on plus of that i have gold membership and still im being charged the enetire amount of 541/- as cancellation charge
                its completely unfair to a customer who trusts ur service and this is the way you decide to treat them
                ZOMATO IS FRAUD THEY JUST LOOT THE CUSTOMERS IN THE NAME OF DISCOUNTS
                Zomato customer support has been notified about the posted complaint.
                Jun 03, 2024
                Updated by Gauri Vanita Pachpol                 I NEED A FULL REFUND OF THE AMOUNT OR ATLST THE FOOD WHCH WAS PLACED FOR THIS AMOUNT
                NOTHING LESS OR MORE
                ITS ENOUGH
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                  S
                  svsandyyy
                  from Mumbai, Maharashtra
                  Jun 2, 2024
                  Jun 2, 2024
                  This thread was updated on Jun 2, 2024
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                  Address: House no 194 Santoshi Mata Chawl Anna Bhav Sathe Nagar rood no 22 Wagle estate thane 400604

                  Hi, my name is Sandeep Vishwakarma
                  I have ordered the food on Zomato on yesterday 1st June 2024.
                  The online payment was also done from Zomato wallet.
                  Later the food was also rejected from Zomato end and I do not get the refund back in my wallet
                  I have reached out to Zomato on this by they have said you have cancelled and now the refund is not possible, the order got cancelled within 5 minutes
                  my order ID [protected] from Hotel Shree Durga
                  I visited to Hotel Shree Durga they have said that Zomato company is doing this kind of fraud with their customers.
                  for you reference I am attaching a screenshot of rejected order
                  Zomato customer support has been notified about the posted complaint.
                  Jun 02, 2024
                  Updated by svsandyyy                   for you reference I am attaching a screenshot of rejected order
                  Jun 02, 2024
                  Updated by svsandyyy                   I Have attached the screenshot as well kindly contact me on [protected] if you did not receive I will provide you
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                    M
                    Md kayrul
                    from Bengaluru, Karnataka
                    May 29, 2024
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                    Sir Namaste My Name Is MD Kayrul Amin My I'D Is FE2789395. I Have Worked With Zomato For Last 2 Years To Work As Zomato Delivery Partner But I Am Not Able To Complete The Order But Any Order Gets Canceled Due To Cancellation Or Incomplete. I Don’t Know About The Difference Between The Two, It Is Incomplete Meaning Our Solution Has Not Come Or The Solution For Cancellation Has Come To US, So Sir, Please Check Whether Zomato ID is Terminated Due To Cancellation, It Is Not My Fault At All, If I Have Found It. Even If I Have Made Some Mistake, Please Forgive Me. Zomato Trust Me. I Promise That I Will Never Ignore This Mistake. Please Open My ID and Activate It. I Am Very Worried, I Am In Depression Today. I Have Not Been On The Jobe Since last 4 Month, My Family Has Been Traveling
                    +2 photos
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                      B
                      burhan1234
                      May 28, 2024
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                      Resolved

                      Items were missing in my order and refund request was denied

                      I ordered food from subway with order ID [protected].
                      One of the items in my order - a protein shake was missing

                      First of all, there is no way to talk to customer service. The bot "Zia" simply asks you to email [protected]@zomato.com which says that it may take upto 72 hours to get a reply which is unacceptable

                      When i did email them about it with all the proof -
                      Pictures of the bill and what i received...
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                      R
                      rohit arora
                      from Jaipur, Rajasthan
                      May 27, 2024
                      May 27, 2024
                      This thread was updated on May 27, 2024
                      Resolved
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                      Resolved

                      Address: Zomato online app

                      I ordered a cake from Zomato and they delivered different cake. when i complained they were agreed that they delivered wrong, but they also said that we can't do anything in this matter. they told me quality of item is not their responsibility they care about only safety. they are not ready to provide the resolution.
                      order no. [protected]
                      May 27, 2024
                      Complaint marked as Resolved 
                      didn't received any call or email from anywhere. didn't receive resolution.
                      Zomato customer support has been notified about the posted complaint.
                      May 27, 2024
                      Updated by rohit arora                       waiting for the resolution.
                      May 27, 2024
                      Updated by rohit arora                       Zomato delivered wrong cake when i complained they said the quality and design is not their responsibility they care about only safety. and they can't help in this. i ordered different cake they delivered any other cake.
                      order no. [protected]
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                        S
                        Shiv@1356
                        May 27, 2024
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                        Hi sir my terminated not any reason giving me
                        My Id FE910022
                        Please resolve my complaint zomato partner register number is [protected]
                        I am not doing any mistake delivery the order but Zomato company was my ID terminated not giving me any notice please resolve my problem and deactivate my ID
                        Zomato customer support has been notified about the posted complaint.
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                          D
                          Da9084
                          May 22, 2024
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                          Hi team my zomato id "FE3304676" got terminated for high denials, I'm accepting that my denials was high but it's because sometimes my phone's display doesn't work due to which I was unable to accept the order I'm requesting you with folded hands please reactivate it, you can check my rating it's 4.9 and 100℅ on time delivery, please activate it guys I'm a student and I'm fully depanded on zomato 🙏
                          Zomato customer support has been notified about the posted complaint.
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                            P
                            Praveenn21
                            May 22, 2024
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                            I have ordered food from Zomato restaurant named Punjabi delight and biryani lover i got the dead fly in food these Zomato customer is very worst that they saying go review on restaurant
                            +1 videos
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                              H
                              Himanshukumar..80
                              from New Delhi, Delhi
                              May 19, 2024
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                              Address: RZA-324 Nihal vihar

                              Mere last order me ride karte time chot lag gayi thi to me order complete nahi kar paya to meri id block ho gayi thi so please activate my id FE2354827
                              +1 photos
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                                G
                                goviGg
                                from Delhi, Delhi
                                May 18, 2024
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                                Address: Ground Floor 12A, 94 Meghdoot, Nehru Place, Delhi, South Delhi, Delhi, 110019

                                I ordered paneer wheat momos of price 313 rupees including delivery charge and GST, in this food value is rupees 186.25 and 121 is delivery charge and other charges. This is pure case of looting where such delivery charges are applied on food. This is disgusting and I want my refund back under [protected]@ptaxis UPI id. Invoice No: Z25DLOT[protected] Order ID :[protected]
                                Zomato customer support has been notified about the posted complaint.
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