Zomato Complaints & Reviews

My order not been placed but money has been deducted from my account on 1st October 2021 of Rs.174 and Rs.137.50 respectively I just need the refund as soon as possible.

Zomato meri I'd terminate kr di isme meri koi galti nhi thi fir fir bhi meri I'd terminate kr pta nhi kyo customer ki problem thi fir mene order ke regarding customer care ko bhi inform Kiya tha but unhone kaha kuch nhi hoga apki I'd ko fir bhi terminate kr di or tl koi response bhi nhi de rhe please check my ID open my ID FE849126 cont.[protected]

My zomato ID got disabled last 4 day for poor performance but this problem solve within 24 hourse but last day my disabled and company say ask TL and our TL not respond my msg and call . please help
From Sangli Maharashtra
TL-Rohit Thorat

Every time I order from zomato they simply delivered me worst toxic food and in some occasions my health got upset. Now a days they started charging huge delivery charges and high prices for food when compared to other platforms even then they are maintaining minimum quality standards further their support clearly saying that they are just delivery partners and they are not concerned about quality issues. What kind of response it is I don't understand, if they are only delivery partners why they are charging full amount from customers instead of taking delivery charges only.
I request you to take appropriate action against zomato and their restaurant partners further I request food inspectors to do their duty sincerely

Note: I agree that I used abusive language sometimes because of frustration and their irresponsible behaviour and I wondered how zomato trained their support personnel to work in such a shameless manner and what care does zomato take about their team feelings.

543 rupees auto debited to Zomato via paytm wallet I haven't ordered a single thing this is transaction I'd ZTD-21-E0E673B183F1A... Zomato please look into this matter

Today i.e. on 1 oct 2021 we have ordered from zomato (Afzal restaurant), at the time of payment we choose net banking of axis bank, we received OTP from bank, but the screen got hanged and unable to enter the OTP. So we did not completed our transaction. But after one hour i received debit message from Axis bank Amt. Rs 953.50, which i also confirmed with axis bank, they said payment is success full from our side and they shared PRN No.[protected].

Kindly requesting you to look in this, and refund the amount at earliest.

My account got terminated due to only 2 Denials but it was because of my phone issue my screen got hanged and display was stucked only the order alarm was ringing that time even i was not able to switch off my phone please give me last chance i apologize for this please give me last chance it was the only source through which i was able to earn something.

Zomato ID-FE1382021
Name- Harsh Kashyap

Please resolve my issue

Hello mam/sir
My I'd is deactivated and I want to work in Zomato so pls verify my I'd as soon.
My I'd number is FE1461641 and name is Bikash sahani

Ordered falooda.. fully liquid consistency.. Delivery took long so everything melted. Also there was quality issue regarding falooda strands..

Issues were there earlier as well. But this is happening in every order.

And rather than refunding the amount for that particular dish, the support people always give an apology. Predefined apology templates which are sent all the time. And no improvement in service.

I have ordered chicken dish from Dàarji restaurant, via Zomato. Delivered food was pethetic and smells so bad that I need to throw complete delivered food in dustbin.

Contacted Zomato support to make a complain and for refund. They denied stating that it's restaurant responsibility.

Then I contacted restaurant, share complete details and images. But restaurant denied stating that it was not prepared by them.

I again contacted Zomato support but they denied to provide any assistance.

Neither Zomato nor restaurant is ready to take accountability for it and for me it's a complete waste of money and time.

I spent my entire day connect with both parties.

I was very dissatisfied, disappointed and disheartened by the way Zomato treat there regular customers.

I have ordered from Dominos through zomato (order ref: [protected]) which was declined due to reasons attributed to the restaurant.
I had received a mail on 27th sept saying that the amount has been refunded in the respective bank a/c from which the order has been made.
I have checked my bank statement & found that no such amount got reflected till date & was also confirmed by the bank service dept that no such payment was initiated.
I request zomato to look into the matter & process the return asap.

Sir, my name is sourabh surendra joshi my training in complete and payment has also been completed but after that my profile id is pending please Sir verify my id 😭😭

My phone number [protected]

Can't apply coupons! I'm frustrated! Why the hell I can't apply coupons

My name samrat acharya
Zomato I'd -FE1455467
Phone number -[protected]
My profile verification is pending science 5 days
I want to start work ..
Please verify my id ..this is a humble request

My I'd suspand BGV failed please help me and solutions please
Contact no [protected]
FE1453424 I'd Zomato

Not receiving delivery order, excutive is not come to address please refund my money

My id suspand BGV failed please help me

I ordered some food on 08/09/2021 in the early morning after night shift and waited for more than 2 hours and went to sleep. Woke up and checked to see if they had called or refund has been given but nothing happened. I contacted the customer care, they said the delivery person called and I did not pick up. I once again went through my phone and no phone record is found. How can they simply tell they called and not deliver food and have the audacity to tell to me they won't give refund for my carelessness. Again I ordered food on 24/09/2021 and got the wrong food. I ordered Schezwan chicken rice but got egg rice (attached photo). They said they will take it up with the restaurant and no refund is possible.

I have pro member ship and I am frequent user
But very disappointed for regarding refund.

ZOMATO support executive was commit refund of rupees 1100 for promotion or 600 cash refund but only 145 cash was send my ZOMATO.
Very bad service

Yesterday I ordered food but didn't deliver but my money deducted from my account nd there is no clarification when my money will be return to my account thanks