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Zomato Complaints & Reviews

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Updated: Nov 13, 2025
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Zomato reviews & complaints page 138

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J
Janu Mistry
Sep 22, 2021
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Website: www.zomato.com

I am facing continuously facing cheating from Zomato. Zomato is doing business in restaurants favours and when customer get food wrong or less item or worst items in taste they only apologise and don't take responsibilities of restaurants cheating and stop all ways for customers to get refund or even coupon as compensation for their loss. Like this Zomato and all restaurants tied up with them actually to do business with cheating for their own profit by providing whatever food as they like not as per order of customer and according to they paid. And after getting money they deliver cheap, wrong, unhygienic and worst taste food and giving no refunds and compensation against it by only repeating apologies. Also they believe lies of restaurants rather than our sent pictures of wrong or bad food items we received. I request consumer court to take major action against this app and company as it is doing big fraud and cheating by applying their own made policies for own benefits. Not a genuine policies of business made by government in both seller, app and customer favour. But only seller and app(business) favour and only customer have to suffer from cheatings. I request alot to consumer court to take action because I have been cheated not one or two time but everytime since last 1 year everytime I have been cheated in every single order. I have proofs if you will contact me I can show everything in my phone related to every order. Thanks.
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    S
    Suraj Kumar Jain
    Sep 22, 2021
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    Address: chennai

    Dont send drunker to my out let dont no how to talk waste they r spoiling company name
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      R
      Rituja Sinha
      from Rajkot, Gujarat
      Sep 22, 2021
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      I ordered 2 egg rolls and a burger from celsius house through zomato worth rs 136.
      But the food they delivered was salty enough that can't be eatable. Raised my complain about that but there is no action taken against this.

      Need my whole compensation for this order.
      Zomato customer support has been notified about the posted complaint.
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        R
        Rituja Sinha
        from Rajkot, Gujarat
        Sep 22, 2021
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        I ordered food from celsius house through zomato.
        And food was salty enough and is not eatable. I raised complain regarding my issues but no one is bother to compensate money you people are just feeling sorry.
        I want my full compensation for my order.
        Zomato customer support has been notified about the posted complaint.
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          R
          Sep 21, 2021
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          Address: 301, 8th cross jhbcs layout bangalore 560078

          Hello Team,

          Today (Sep 21st 2021). Reg order ID " [protected]"

          I have ordered few items in Empire Restaurant Jayanagar via Zomato.

          Unfortunately i havent received order Waterlemon juices but amount has already been debited from my account.

          When i checked with delivery guy ramachandra rour( mobile no : [protected]) he mentioned i am not aware of it.

          This is really frustating that amount got debited for 2 juices but items not delivered and when checked there is no proper response.

          Kindly please refund the deducted amount back to my bank account asap. This is really worst management from restaurant as well delivery guy without checking properly delivery the items.

          by
          Mohammed
          [protected]
          Zomato customer support has been notified about the posted complaint.
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            B
            Bony..
            from Kolkata, West Bengal
            Sep 21, 2021
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            Address: Kochi
            Website: Zomato

            I order food from Behrouz Biriyani through Zomato on 19th September. Two of my food items worth ₹114.3 was not delivered to me but it was already paid by me. After talking to their executive for an hour, she told me that she has initiated the refund to my source but no confirmation regarding that was sent to my registered mail id.
            When I wrote again to Zomato today, they are saying that it is not possible for them to refund my money.

            I want my refund of ₹114.3 since the products were not delivered to me.
            Zomato customer support has been notified about the posted complaint.
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              P
              puja_jain
              from Gurgaon, Haryana
              Sep 21, 2021
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              Hi

              I have been delivered in correct product. I ordered tea but instead I got some watery cream colour substitute which is not at all a tea and when I asked them to compensate they said it is not possible from their end.

              I kindly request to take this matter seriously and all the complaints lodged against zomato as this is a food issue which could even affect the health of some one.
              Zomato customer support has been notified about the posted complaint.
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                R
                Ramesh Rampur
                Sep 21, 2021
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                Address: Near devamma temple, Rampur, Dinni road

                Hllo sir/mam
                My zomato Id is a FE1442048
                IN Profile verification is Pending
                +1 photos
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                  R
                  Rakesh Roshan Singh
                  Sep 21, 2021
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                  Address: Goyal Colony near Prayag high school maheshwari

                  Dear Manish TL
                  Iam submitted my appology letter to you. My Fe I'd is FE1067020 with contact no. [protected] I am complaint many more time last 2 week's .I have put raise tickets for many time but I'd not activated.
                  All Time I get answer that you are contact with TL.

                  But since few day they r also not helping me plz help nd let me start my order to earn

                  My id - FE1067020
                  Mobile no. [protected]
                  Zomato customer support has been notified about the posted complaint.
                  Sep 21, 2021
                  Updated by Rakesh Roshan Singh
                  Dear Manish TL
                  Iam submitted my appology letter to you. My Fe I'd is FE1067020 with contact no. [protected] I am complaint many more time last 2 week's .I have put raise tickets for many time but I'd not activated.
                  All Time I get answer that you are contact with TL.

                  But since few day they r also not helping me plz help nd let me start my order to earn

                  My id - FE1067020
                  Mobile no. [protected]

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                    A
                    Abhinay Tathe
                    Sep 21, 2021
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                    Address: Uttam Galva Metallics Ltd Wardha

                    "Your delivery Boy Mr.Mayur Shinde Wardha Maharashtra was not follow the Covid norms property, and Not follow the traffic rules (He was not wear the Helmet) which is compulsory at our colony."

                    His behaviour to customer is very rude, he has no manners and no experience for how to handled customer.
                    Zomato customer support has been notified about the posted complaint.
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                      V
                      Vishesh Gujar
                      Sep 21, 2021
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                      Address: 537, under bridge road narsingh ward madan mahal Jabalpur

                      I were paid twice for my order at first UPI and then cash on delivery in which my UPI payment not refunded, if in case it was refunded by you then it won't be reflected on my account yet.
                      Refund it as soon as possible

                      Order details mention below in photo.
                      +1 photos
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                        S
                        Sejal Rathi
                        Sep 21, 2021
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                        I ordered cheese Burst pizza and burger from Zomato on 15 september 2021 from phone no. [protected]. Instead of cheese Burst what I received is veg pizza plus the quality of base was so worst . It was so hard to eat. In addition the packaging of burger was worst. The burger get sticked to packaging. It was gift from me to my friend. It was wastage of my time money and emotions. Now I have to order something else for my friend which will cost me double. When I asked for refund Zomato declined it. I want my complete refund. My order number is [protected].
                        +4 photos
                        Zomato customer support has been notified about the posted complaint.
                        What is the Final Resolution in this case. Is it only sending a notification to the business or taking some legal actions against such malpractices.
                        Sejal Rathi's [Complaint's author] reply, Sep 22, 2021
                        Zomato is not looking into it !!!
                        Sejal Rathi's [Complaint's author] reply, Sep 22, 2021
                        They have forwarded this complaint to zomato team and further there is no update from zomato !
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                          D
                          DIPANSHU TYAGI
                          Sep 20, 2021
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                          Address: Shalimar Bagh Delhi

                          Mera naam Kuldeep Kumar Sharma h or m 1 zometo Delivery boy hu Zometo company me mere sath bhot galt kiya h kyoki mera payout salary nhi di h mere account se money deducte kr li h or Meri Zometo ID Terminat kr di h please help me
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                            K
                            Kiran Baliga
                            Sep 20, 2021
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                            Resolved

                            Address: bengaluru

                            Hi, I have placed the order on zomato. Order number is [protected]. The description on zomato said serves 1-2 but i got a small pot barely enough for one person. Zomato denied refund or any compensation apart from feedback to the restaurant. This has to be solved.
                            +1 photos
                            Mar 5, 2022
                            Complaint marked as Resolved 
                            Zomato has provided refund from their customer support team
                            Zomato customer support has been notified about the posted complaint.
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                              Y
                              Yashpalsinhgohilj
                              from Rajkot, Gujarat
                              Sep 19, 2021
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                              Address: Chamunda nivas uday nagar 1 street no14 mavdi main road rajkot 360004gujarat

                              I applied Zomato ipo through Bhim app in Bhim app seen that i got allotment but share not came in my demat account and money deducted from my sbi account still not refund pls solve my query

                              Bank name: state bank of India
                              Account number :[protected]
                              Branch: mavdi area ring road
                              Application number from Bhim app: ZOMATO59096278
                              Demat account number:12041500
                              Pan number:CZUPG9411Q
                              DEDUCTE AMOUNT FORM SBI ACCOUNT:14820
                              +1 photos
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                                V
                                Vijay vijay vijay vijay
                                from Bengaluru, Karnataka
                                Sep 19, 2021
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                                Address: Bannerghatta

                                Given food order on date 19th September 2021, me and my family. Got burned kulcha and dosa, when I complained customer support told me to send picture, I send burned kulcha photo, but again he(Mr. Shiva from zomato) told send me all 10 kulcha photo srperately, discuss 45mins. But no solution by zomato customer support.
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                                  S
                                  Sachin Gupta​
                                  from Meerut, Uttar Pradesh
                                  Sep 19, 2021
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                                  K ordered mutton Rogan Josh for the amount of 535rs and they sent me chicken which I don't eat... I tried to raised complaint and ask either take this order back and send me my original order or either return my full payment however they offered me promo coupan for the amount of 267rs which doesn't make any sense to me. It was a lost got me over 500rs. This is a scam and I want someone to look into this.. Here is my contact number if anyone wants to reach out to me here is it [protected]
                                  Zomato customer support has been notified about the posted complaint.
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                                    Ankesh Ingole
                                    Sep 19, 2021
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                                    Zomato vallet come to door but I have not received any call from your zomato rider and he cancelled the order after I received in my hand, he get back order from my hand and cancelled it and I request 3 to 4 times if you reached here then please give me my order but he cant.
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                                      Pradeep Shetve
                                      Sep 18, 2021
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                                      Address: Dombivli

                                      I had ordered Tawa pulao from Rasranjan. My delivery boy has pick up order but I called him for delivery he told me that.. He has another order and he will pick up order and then he will decide where to deliver.
                                      I told if order getting delayed then cancel my order delivery boy told ok then cancel order. I had word with Zomato executive Mr Abhishek I told him cancel order and refund full amount he also agree that order delayed but he cancelled my order and did not refund me my money. Please take necessary action and refund me my amount.
                                      Zomato customer support has been notified about the posted complaint.
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                                        ghost101010101
                                        from Bengaluru, Karnataka
                                        Sep 18, 2021
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                                        How Can I contact Delhi POC for Bgv failes Cases?
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