| Address: Haldiram, NFC, New Delhi |
On Friday 16 July, I placed an order with Haldiram, New Friend's Colony, New Delhi, for two items. The delivery time shown was 8:17. The items reached me at 8:50 - cold and the packaging crumpled.
The reason: Haldiram delivered the order by a person on a cycle! The poor guy had to struggle with the somewhat uphill road (at places) from NFC to Kailash Hills, and the road to my house is also part uphill and tough for
a cyclist. The delivery person (Kuanwar Bahadur) was completely beat.
If the outlet did not have a delivery boy with a bike they should have declined the order and not also given a wrong delivery time. It is inhuman to send delivery by cycle to locations that are far and difficult to reach. Kindly advise them.
Zomato customer support has been notified about the posted complaint.