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Zomato Complaints & Reviews

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Updated: Nov 26, 2025
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Zomato reviews & complaints page 155

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S
sanjoymohanty98
from Kolkata, West Bengal
Jun 20, 2021
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Address: Zomato

Dear sir I am Saraswati ordered food from ganguram sweets Rourkala through Zomato having order number [protected] dated 20/06/2021 but received completely different item.

Neither anyone from the Ganguram sweets nor from Zomato is responding. This is very much awful Customer experience.
Zomato customer support has been notified about the posted complaint.
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    B
    Bumblebee18
    Jun 20, 2021
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    Address: Lucknow
    Website: Zomato

    The cake tasted stale and was smelling rancid. It looked like it was few days old. Completely destroyed my fathers day celebration plan.
    Zomato customer support has been notified about the posted complaint.
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      H
      Hina Rana
      Jun 20, 2021
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      Address: Abu Dhabi

      Dear Team,
      I have ordered on zomato by 1:15PM and the time of delivery is keep on delaying. earlier it was 1:45 then 1:55 and now 2: 15. why the order is getting too delay . order number [protected]. my contact [protected]@gmail.com
      Zomato customer support has been notified about the posted complaint.
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        N
        Neelam Kumare
        Jun 19, 2021
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        Address: Firozabad

        Sr I am narendra Kumar sr mari I'd tarminated ho gahi ha sr please meri ID chalu kar do sr🙏🙏🙏🙏🙏
        Zomato customer support has been notified about the posted complaint.
        Zamyto I'd FE1001957 Login nambar [protected] name narendra kumar

        St marie Id terminated ho gayi hai - Comment #3846771 - Image #0
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          P
          Parag2294
          Jun 19, 2021
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          Hi team

          I received a message from paytm on afternoon 11:50 that amount has been deducted 694 from wallet against order on zomato which i did not ordered any item on zomato but amount deducted from my paytm wallet plz help in that.. I want refund of this or help me who ordered through my paytm.. I will take this to cops police local.

          Team plz share the person name who ordered through my paytm wallet i have to take this to legal team... This total fraud by the zomato or the person i need urgent help

          Parag
          +2 photos
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            D
            dharma dy
            Jun 17, 2021
            Feb 27, 2024
            This thread was updated on Feb 27, 2024
            Resolved
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            Resolved

            My id disabled

            Address: Madurai

            Hello Sir/Mam
            Dharmarajan
            Zomato id FE1106970
            my Id is disabled
            Pls changed enabled
            I want work to zomato 🙏🙏🙏...
            +1 photos
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            70 Comments
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            B
            Bikram0989
            Jun 17, 2021
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            I'm complaining about my deduction of money from bank account but order not placed ... After deduction of money till order is showing incomplete payment.
            Zomato customer support has been notified about the posted complaint.
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              A
              Anokha hsybe
              Jun 17, 2021
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              Address: Telengana Hyderabad

              My Zomato id:-FE1008068 i was not logins for some time because for health problem they are blocked my id so please reactivate my id
              +2 photos
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                A
                Aishwarya12
                Jun 17, 2021
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                Website: www.zomato.com

                I ordered an oreo ice cream tub from zomato yesterday.
                The ice cream was fully melted and reduced to half the volume of tub. I filed a complaint to zomato also but got no satisfactory answer.
                Would request zomato to refund my amount because no one is willing to drink ice cream anyway.
                My order id is [protected]
                +1 photos
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                  S
                  sathyam49
                  Jun 17, 2021
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                  Address: Vijayawada

                  Sir,
                  I (Maganti Anupama) from Vijayawada, Andhra pradesh have ordered for 2 varieties of Biryanies from Sweet Magic Restaurant, Labbipeta, Vijayawada, Andhra Pradesh on[protected] at 10.54 A.M through Zomato online order. The order booked and an amount of Rs.699.50/- debited from my husband's ICICI Bank Credit Card No.[protected]. After wards I cancelled my order at about 11.10 A.M and the ordered biryanies are not taken. So I request you to refund back the debited amount of Rs.699.50/- to my husband's ICICI Bank Credit card No.[protected] at an early date.
                  My cell No.[protected].
                  My Address:
                  M.Anupama,
                  W/o.Satyanarayana Rao,
                  D.No.40-12-4/1,
                  Sumalatha Mansion,
                  D.No.40-12-4/1,
                  1st Floor, F1 Flat,
                  Patamatalanka, Vijayawada-520 010.
                  E-mail:[protected]@yahoo.com
                  Zomato customer support has been notified about the posted complaint.
                  Jun 17, 2021
                  Updated by sathyam49
                  refund please
                  Aug 23, 2021
                  Updated by sathyam49
                  refund amount is not processed till today. I request you to refund back the amount as early as possible
                  Sep 03, 2021
                  Updated by sathyam49
                  Refund amount is not paid so far. I request you to take early action in this regard.
                  My cell No.[protected].
                  E-mail:[protected]@yahoo.com
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                    O
                    Oman ali
                    Jun 16, 2021
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                    Address: Begumpet

                    My id suspended plz i need back
                    +1 photos
                    Zomato customer support has been notified about the posted complaint.
                    Jun 16, 2021
                    Updated by Oman ali
                    I need my id

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                      R
                      Ravi Savita
                      Jun 16, 2021
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                      Address: Civil lines Kanpur up
                      Website: Civil lines Kanpur

                      Sir please open my id showing blocked by the system Fe id is FE735442
                      +2 photos
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                        A
                        Armaan Zabi
                        Jun 15, 2021
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                        Address: Charminar

                        My I'd was suspend I was join yesterday only bgv failed showing in app my I'd is FE1223276 open my I'd
                        +1 photos
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                          S
                          swamahi
                          Jun 15, 2021
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                          Address: GM Infinite Silver Corner, Flat A-2, Ganesha Block, Atmananda Colony, RT Nagar Post

                          Sir this is Mahesh from Bangalore and I was a regular customer for Zomato. Recently my promo code was suspended and unable to apply.Even after contacting zomato it's not resolved. Kindly look into this and resolve the matter. My mail id is [protected]@hotmail.co.in
                          Zomato customer support has been notified about the posted complaint.
                          Jun 15, 2021
                          Updated by swamahi
                          Adding image. Zomato says to try ordering from other restaurants but not working promo code anywhere

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                            S
                            Suthinkosh
                            Jun 14, 2021
                            Resolved
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                            Resolved

                            Address: 139 P, Sector 44, Gurgaon 122003, Haryana, India

                            I placed a refund request with Zomato on 4th of June 2021, for order number [protected]. It took them 7 days to process the refund and on 11th of June 2021, the refund was deemed to be completed and I got a message from Zomato along with app notification. Upon checking my account statement on 14th of June, the amount is still not reflected in my account and have been asked by Zomato to wait a further 2 days for the same.

                            My biggest concern here is how many times does zomato not process refunds and just sends messages. I request a full refund and an investigation into their accounts to check for any discrepancies. As an organization that caters to millions of people across the world, this is a very serious matter.
                            +4 photos
                            Jun 16, 2021
                            Complaint marked as Resolved 
                            Zomato customer support has been notified about the posted complaint.
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                              S
                              SureshChinta
                              Jun 13, 2021
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                              Hi, I had placed an order of 1076 rupees, with order number [protected] on June 13th. Money got deducted from my CC, but when contacted the restaurant, they said the order not received from Zomato.
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                ssmhptr1
                                Jun 13, 2021
                                Resolved
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                                Resolved

                                I ordered a cake from zomato app at 9pm from bake shake and after 3 hrs also the app was showing that the zomato valet is in the restaurant and the food is being prepared. But when I called the valet it was initially switched off and few hrs later he picked the call and said the restaurant us not allowing him to go inside and he is waiting to get the cake. I just waited till 12am to get the order. I also called the restaurant and they said that they gave the cake to the zomato valet and they also have the cctv footage as the proof. I tried many times in the zomato chat but i was not connected to any agent. And in the morning i saw the app is showing that the order was delivered at 3:30 am at night. But I havnt got any order neither the refund. What scam is this zomato??
                                +3 photos
                                Jul 23, 2021
                                Complaint marked as Resolved 
                                They refunded the amount of the order which was not delivered after a week. Thanks to the consumer complaints forum. The problem was resolved.
                                Zomato customer support has been notified about the posted complaint.
                                Jun 13, 2021
                                Updated by ssmhptr1
                                Zomato Order Id [protected]
                                Zomato Valet- Anjan Behera
                                Restaurant- Bake shake, Naya Bazaar, Cuttack.
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                                  V
                                  Vickysingh1988
                                  Jun 12, 2021
                                  Resolved
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                                  Resolved

                                  Address: Saharanpur

                                  Sir
                                  Mera naam Ram pratap singh h fe 233366 meri 25 January 2019 ki joing h me jabse kaam kar raha hu aaj tak kabhi bhi bina dress or beg ke kaam nahi kiya kabhi kisi customer ya marchent ki complen nahi aai 4 june si meri I'd me mask se rilated ishu aa raha tha me selfy har order par de raha tha fir bhi time over ya not waring mask ki notification mere pass aa rahi thi iski suchna mene apne TL ko bhi di thi but unhone iska koi hal nahi kiya mene baar baar unhe kaha agar iska koi haal nahi kiya to meri id terminat ho jaegi unhone kaha screen recording bhejo vo bhi mene bhej di h but ab bol rahe h apki I'd nahi open hogi kyuki apne selfy nahi di ab batao mene jab unhe pahle hi bataya ki mere selfy dene ke baad bhi mujhe notification aa raha h to unhone kuch nahi kiya ab me kya karu screen recording or unke saath hui chating ka screenshot bhej raha hu please check and open my I'd please help me Sir
                                  +2 photos
                                  Jun 12, 2021
                                  Complaint marked as Resolved 
                                  [email protected] No.9528389690 Fe id ...233366 Saharanpur Please open my ID
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                                    D
                                    Deepindia
                                    Jun 12, 2021
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                                    On 13th may I order food of rs536 with proper address and pincode.zomtato person picked it from hotel the told not getting address.hence rejected my order but no either money or food stuff returnd when asked about money, vegue answers given.
                                    I am ready to give more information if required
                                    +1 photos
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                                      H
                                      Harshikesh Thakare
                                      Jun 11, 2021
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                                      Address: 29/a new paachhe pet solapure

                                      Respected sir,
                                      Im Harshikesh Thakre from Solapur, complaining you about registration staff of Solapur I have running my own restaurant in Solapur karuna uphar and sweet I have given my hotel registration but they are not registering my hotel and if call them Bihar give me excuses like I am in hospital awesome time they are telling I am doing your work only and sometime they are telling it is done registration it is in the last stage so I request you look into it and solve my problem as quickly as you can
                                      Your obedient
                                      Harshikesh Thakare
                                      Zomato customer support has been notified about the posted complaint.
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