Claimed

Zomato Complaints & Reviews

1
Updated: Nov 26, 2025
Complaints 7878
Resolved
706
Unresolved
7172
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato reviews & complaints page 156

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ammuh
Jun 10, 2021
Report
Copy

Items in order is missing

Yesterday i have order chole bhature and cold drinks along with grill cheese burger having order no [protected] from mini sweet house. I have provided the item details to the delivery boy . Even after telling to him he has not checked the order while handover from resturant. Also i am not able to chat with your support team regarding my order issue . Now what you people are doing to resolve this issue for better customer service.I have chat...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
abhishek.lilha
Jun 10, 2021
Report
Copy

Address: Pune
Website: www.zomato.com

Dear Sir/Madam,

I ordered a veg momo from zomato's MAD MOMOs(NIBM Road, Pune). However i received non-veg momos. Zomato is not addressing the concern and simply refunded the order value. Need strict action against it.
+3 photos
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Papan1996
    from Hyderabad, Telangana
    Jun 10, 2021
    Report
    Copy

    Hello sir I am trying to join in zomato but after showing terminated, bcoz Uber. 2 years back my uber account was terminated without any reason, now I am trying to join in zomato but in app id terminated

    These is my zomato id : FE718747
    Please Active my account sir I want life in zomato, please kindly help me sir.
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      lalkishan
      Jun 10, 2021
      Report
      Copy

      Address: B-1/D-8,Mohan Cooperative Industrial Estate, Mathura Road, New Delhi-110044

      I order KFC chicken and its totaly waste of money they taste like hell the chicken is old i think due to covid please give my money back.
      this order is zomato.
      order on :- 10 june 2021 at 3:41 PM
      Price is Rs.736.75/-
      Phone No. :- [protected]

      The customer care is not pick my call.
      +1 photos
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Karibasaveshwara
        Jun 10, 2021
        Report
        Copy

        Address: Electronic city

        Dear zomato team

        My employee I'd is FE308115 I had raised the request for changing my bike id to cycle id but it was rejected.i raised this request because currently I am not having bike so I have to work with zomato in yulu electric cycle so I requested for cycle Id but it was rejected.Hence I called zomato TL to ask about this but he was very angry he was not ready to address my problem he spoke very rudely he don't know how to solve the queries please train him properly each and every person will have their own self respect please dont hurt that .this is the 1st bad experience in my 2years journey of zomato as Delivery executive I request you to train that Team leader properly and request you to change my bike id to cycle id.
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          Crea
          Jun 9, 2021
          Report
          Copy

          Address: Plot a 23 Jain mandir road Schme 10 alwar

          I have ordered pasta without onion from pizza hut but I received onion pasta ..And I will complaint zomato help and support .But there is no positive response from zomato side
          And I want refund my money .So plz help
          +1 photos
          Zomato customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ankit kumar mahi
            Jun 9, 2021
            Report
            Copy

            Maine special chicken chowmein order kiya thaa btt mere pass jo order aaya ushme sirf ek PC chicken thaa kyaa yeahi aaplog kaa service hai I am unsatisfied with your team and your service mera order no [protected] hai so please look my isue
            +2 photos
            Zomato customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Devprasad Mishra
              Jun 9, 2021
              Report
              Copy

              Address: Reliance smart , Sambalpur

              I have ordered 3 chicken biriyani and kne paneer biriyani for my vegeterian friend, but I found chicken pieces from the paneer biriyani and he has consumed that. Really feeling sorry for him as he is a pure vegeterian
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                naman992000
                Jun 9, 2021
                Report
                Copy

                I ordered an item from Zomato.
                The payment for that item is done from my side, cash is also deducted from my account but on the Zomato app it's showing payment incomplete.
                +1 photos
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ajay Nashikkar
                  Jun 9, 2021
                  Report
                  Copy

                  Dear Sir, I have ordered food from "Baba Chicken Mohali" on 31st May at 8.30 PM. Unfortunately the order didn't go through but money was deducted. So I don't have any order No. I am attaching payment proof and bank statment.
                  +2 photos
                  Zomato customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rohit Natraj
                    Jun 9, 2021
                    Report
                    Copy

                    Address: O,11 lajpat ngar 2

                    Dear sir
                    Main ek zomato delvery boy hu mujhe compny ne nikal diya aur mai bhut garib family se hu nhi to mere baap hii aur n Maa bus meri family me meri wife aur mera ek 1 mahina ka bachha main apni family ka khayal nhi rkh pa rha hu jbse meri terminate hui hii main bilkul berojgar ho gya hu sir, madam, aap logo se nivedan hii ki meri id phir se open kr dijiye plese help me sir
                    +1 photos
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Kuncham Vasu
                      Jun 8, 2021
                      Report
                      Copy

                      I am able to login into the application but I am not allowed to order anything from my account. Not able to see the order now as an option at all. Please help me to reactivate my account. Thanks!
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Hitesh A vaghela
                        Jun 8, 2021
                        Report
                        Copy

                        Address: Vaghodiya vadodara

                        Meei id terminted kar di gai hai 3 mahine fir se chalu karo na plz
                        Zomato customer support has been notified about the posted complaint.
                        Id terminted kar di

                        Is terminator - Comment #3842220 - Image #0
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Madhukmr
                          Jun 7, 2021
                          Report
                          Copy

                          Address: Hyderabad

                          My id FE1180555 When i was delivering order (order id [protected]) my vehicle tyre was punctured, i called customer immediately i told to customer about deley, but customer doesn't agree for deley, the order was cancelled by customer, but the cancellation fee RS 619 was cherged for me... that was not fair sir please look at this sir...
                          The cancellation fee was greater then my full day earnings,
                          I have a family and my family depends on my earnings only,
                          We are also humans and we work hard in this covid situation.

                          Finally what I'm telling is my vehicle was tire punchered while delivering ordsr, I'll inform customer immediately about deley, but customer not agree for deley, so canceled the order, I'm not cancelled the order...
                          Is there any mistake from my side?
                          This is second time i got penalty for no mistake from my side..
                          +1 photos
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Råhùl Sïñgh Rãjpût
                            Jun 7, 2021
                            Report
                            Copy

                            Address: Ajmer rajasthan

                            My id is terminated
                            PLZZ on my id
                            Next time no mistake and no cancel order
                            Give me a last chance
                            My Fe id is-207539
                            Mob.[protected]
                            +1 photos
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ravikant Dorage
                              Jun 6, 2021
                              Report
                              Copy

                              My account suspended for bgv failed but they didn't tell what is wrong there is no further process or instructions
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Gnaneshwar Barla
                                Jun 6, 2021
                                Report
                                Copy

                                I am Barla Gnaneshwar of ID FE1140178 from Hyderabad city, my account has been blocked due to frequent denials which are inevitable because I had to deny the orders for various reasons which are more important than taking the order.
                                I am a new joiner, I might lose my joining bonus because of the account blockage. Please unblock or enable my account as soon as possible I promise that I will not repeat the denials and accept all the orders allotted to me without fail. I am ready to take any penalty because of my action but please unblock my account soon so that I will be able to get my joining bonus.

                                Thank you.
                                +1 photos
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                3 other people found this review helpful
                                3 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Mohan Kumar Selvam
                                  Jun 6, 2021
                                  Report
                                  Copy

                                  Address: Hosur

                                  I have used my Zomato Voucher INR1000 for order INR710 and i tried to use the same voucher to place the another order to get the balance INR290, but its saying invalid voucher. as discussed with Zomato customer care the voucher can be used only once and if any balance amount will goto Zomato and can't be used again for customer.

                                  This is very very bad service from Zomato.

                                  Date :6-June2021
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    rahulm7733
                                    Jun 5, 2021
                                    Report
                                    Copy

                                    Address: Mumbai Virar Locality

                                    Dear Sir/ Madam,
                                    I am Rahul Mandalkar working for Zomato from last one year as a delivery executive. I am raising this complaint against my Team Leader Mr Satya Prakash Dubey . I am from Maharashtra, mumbai in Virar Locality my FE I'd Is FE 876400 he is purposely blocking me by getting order as I am serving and giving my best to your organization. My family is very big and they are all depend on me ..please sir check my ID details I have not done any fraud to your company I have always given 100 % to your company.
                                    I hope you will do the needful

                                    Yours faithfully
                                    Rahul Mandalkar
                                    Zomato customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Akash kumar Pal
                                      Jun 5, 2021
                                      Report
                                      Copy

                                      Website: www.zomato.com

                                      Whenever I try to order food using some promo code same problem comes on every order.
                                      When I click on promo code option it shows "Promo code is not applicable on current order" I have try that on many restaurants and worst customer support of this app
                                      I have mailed more than 6-7 times same answer comes your complaint has been registered and no reply come after that.
                                      Please resolve this issue ASAP
                                      +1 photos
                                      Zomato customer support has been notified about the posted complaint.
                                      Helpful
                                      6 other people found this review helpful
                                      6 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit