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www.zomato.com/india
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Updated: Jun 1, 2026
Complaints 7935
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 160

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R
raju299
Jun 3, 2021
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I have ordered a biryani worth 275/- and paid 345/- in total with taxes . I received a incorrect item and then customer support has given me a promo code worth 350/-.

I want to order the same biryani worth 275/- and i get exception only for 275/- and have to pay the taxes again. Then whats the use of giving that 350/- promo code. The customer support says order above 350/- to get the promotion for 350/-

For the same order literally I have to pay Rs.70/- extra again. It means in total I am spending 415/- for the order of 275/- biryani.. Taxes worth 140/-

What a great scam..
Zomato customer support has been notified about the posted complaint.
Jun 03, 2021
Updated by raju299 I contacted customer support and told I don't want to use the promo code and please initiate the refund. But they say its not possible at all.

They want me to purchase something greater than Rs.350/- to use the promo code. Literally what a scam.
Jun 03, 2021
Updated by raju299 Under the promo code its mentioned

Expires on 03 July 2021 at 23:59...

No minimum order value required

Applicable only once for you

But still the customer care tells me minimum order of 350/- to avail that coupon.
Jun 03, 2021
Updated by raju299 Cusotmer support contacted me saying that nothing can be done about this. Only way is that i have to definitely use that coupon for myself. i have to order greater than 350/- to use it to the full extent. Its like they are just forcing us to do it.
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    Krish11180
    Jun 3, 2021
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    I have been charged AED 95.72 without my consent. I want the charge be reversed immediately and not to charge again without my consent.
    My email ID is : [protected]@gmail.com.
    Zomato customer support has been notified about the posted complaint.
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      B
      bipulkumar123
      Jun 3, 2021
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      I have ordered on Zomato on 21si May 2021 with order Number [protected] @ 1.15PM total amount 159.26 paid through UPI. Order got declined but I have not received any refund.
      I also checked with the bank, as per them there is not such transfer initiated .
      I'm not getting Customer support no for the same from Zomato side.

      Registered mail ID: bipulkumar.[protected]@gmail.com
      Zomato customer support has been notified about the posted complaint.
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        S
        Supriyo Mal
        Jun 2, 2021
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        So I ordered a amount of 1385 from Zomato on[protected] the order was cancelled by the shop but the refund is still pending from Zomato.

        I mailed them several times & also complaint in their help chat anis times every time their responses were "yes it will be resolved your refund will be done within 7-8 business days" .

        I have evidence of these chats & mails.

        I lost my hard earned money without a fault of mine.
        Zomato customer support has been notified about the posted complaint.
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          Narayan_K
          Jun 2, 2021
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          Website: Zomato

          I have got rotten stale food from Zomato and I have complained to Zomato and after a while I got my refund back. But After a while I got to know that my account has been blocked and tried writing many mails and tried to contact zomato but there was no response from their side. And without a proper consent they have blocked my account. It's like without doing a malpractice and finding out the reason they are blocking the account!!! And Zomato become unresponsive when I tried to contact. Addition to this offers section of my account is blank with no offers but when I checked in other’s account it’s available. I don’t understand how partial they have become.
          Zomato customer support has been notified about the posted complaint.
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            R
            ramesh Ab
            Jun 2, 2021
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            Address: 2/b, meera appartments, st, benedict road, neasr presidency road, kochi.

            On 31st may 21 placed one order with frill N chill door no. 45/15, pachalam post, kochi thru zomato..order no. [protected] and paid vide my bank card... due to some reasons, the order was cancelled by the restaurant and got message on 31st may 21, by 01.12 pm, that the fund would be refunded...on 01st june 21, informed me that by 11.44am, the amount of 195/= credited...but till now, it was not credited...please clarify...even now i checked my bank acount..kindly do the needful...
            Zomato customer support has been notified about the posted complaint.
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              M
              Mohammed Najab Ullah
              Jun 1, 2021
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              My account has been suspended due to bgvfailed
              I have paid the cash, I haven't done a single order yet, I'm new to this job, so plz reply it as soon as possible
              FE ID : 1173944
              Mobile : [protected]
              Zomato customer support has been notified about the posted complaint.
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                P
                Priya annamalai
                Jun 1, 2021
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                My promo codes are not working
                Zomato customer support has been notified about the posted complaint.
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                  N
                  naushad786@
                  Jun 1, 2021
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                  Address: Chandigarh

                  Hello Sir/Mam
                  Naushad Ali
                  Zomato id FE711288
                  I Have never used zomato delivery partner App But my Id is terminated
                  My id run in uber eats then all uber account transfer zomato company
                  My id terminated without any reason
                  i rejoin in zomato but can't joint there some problems i can't generate new id because app response you're Pand card already used please help
                  Zomato customer support has been notified about the posted complaint.
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                    V
                    vijaykar\'s family
                    Jun 1, 2021
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                    Address: ahmedabad

                    I had ordered fix lunch by zometo and they delivered the wrost food adn then i had msg for issue on zomeeo aaplication but they doesnt tallk and then they doestnt chat with us now i dont know what to do!!!
                    Zomato customer support has been notified about the posted complaint.
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                      @runvj
                      Jun 1, 2021
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                      Address: Mumbai in kalyan

                      Please activate my I'd sir my I'd is terminated my mobile number [protected]
                      Zomato customer support has been notified about the posted complaint.
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                        P
                        Purushotham Purushothamg
                        May 31, 2021
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                        Address: Bangalore

                        Hi Sr my neme is purushotham from bangalore my I'd triminetd. Without my mestc Plese enable my I'd. I'd no.
                        Fe 639319
                        Zomato customer support has been notified about the posted complaint.
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                          S
                          Säñjãy Gøwthãm
                          May 30, 2021
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                          Address: tirupur

                          I am working last 3 weeks on Zomato delivery partner in Tiruppur location I am joining in cycle delivery I don't have money get licence in that time so I am joining in cycle delivery now my I'd is blocked due to vehicle mismatch my I'd is (FE1097470) Please help me I have lots of problems bike due and home rent and already married so I am only managing my family please help me I am trusting only for u and after lockdown iam saving my to get licence please help me this kindly request
                          Zomato customer support has been notified about the posted complaint.
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                          I am working on Zomato delivery partner in Pune location I am joining in cycle delivery I don't have money get licence in that time so I am joining in cycle delivery now my I'd is blocked due to vehicle mismatch my I'd is (FE1278577) Please help me I have lots of problems bike due and home rent and managing my family please help me I am trusting only for u and i don't have bike please help me this kindly request
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                            P
                            Purushotham Purushothamg
                            May 29, 2021
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                            Address: Bangalore

                            Sr please enbul my I'd fe639319
                            Zomato customer support has been notified about the posted complaint.
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                              P
                              Purushotham Purushothamg
                              May 29, 2021
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                              Address: Bangalore

                              Sr please Plese enable my I'd fe
                              639319
                              Zomato customer support has been notified about the posted complaint.
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                                L
                                Lakshu97
                                May 29, 2021
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                                Hi there I have recently made an order through iOS App from Iyer Delight KK Nagar, Chennai and payment has been made but the order has not been received from the Restaurant Side, Please go through the Problem as soon as possible
                                Zomato customer support has been notified about the posted complaint.
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                                  G
                                  Gattusaikrishna
                                  from Adoni, Andhra Pradesh
                                  May 28, 2021
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                                  Address: meerpet

                                  Complaint given on zomato person . in the CCTV it has been clearly caputered the zomato person . i am from RR Court LL.B(HONS)

                                  i will compensate 10 crores on zomato company if my mobile data deleted or formated .

                                  all my 3 yrs data is in that so many clienst imporatant proof data is there .
                                  Zomato customer support has been notified about the posted complaint.
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                                    S
                                    sansus
                                    May 28, 2021
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                                    I haven't done anything wrong, my documents are correct.i haven't breach any of the policy. Please unblock my ID asap as I am the only earner.
                                    Zomato customer support has been notified about the posted complaint.
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                                    I'd FE1111890
                                    Reply
                                    's reply, May 28, 2021
                                    call u back sir 9339285272
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                                      D
                                      Dudakula Ashiq
                                      May 27, 2021
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                                      Address: Tirupati

                                      Sar no reason my account is blocked please unblock to my account please sar
                                      Zomato customer support has been notified about the posted complaint.
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                                        A
                                        Aizan
                                        May 26, 2021
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                                        Address: Hyderabad

                                        Dear Zomato team I was delivery partner
                                        Due to lockdown police people are not allowed me to deliver the order because of that ordered forcefully cancelled you have disabled my id not my mistake also have blocked I have raised a multiple complaints to Zomato team no response from them
                                        My id is FE1124820 not resolving the issue
                                        Worst service provided by Zomato customer service team
                                        Zomato customer support has been notified about the posted complaint.
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