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Updated: Feb 18, 2026
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Zomato reviews & complaints page 162

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H
Heavenly Soul
May 9, 2021
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I ordered food...Order declined by shop..but Zomata customer care executive bot processing refund ..they are trasferring chat frpm one person to another...
EVEN THE THE LADY FROM THE SHOP SAID I WILL NOT DELIVER ODDER ON YOUR ADDRESA AND I WILL NOT CANCEL AS ZOMATO COMPANY ASK MONEY FROM ME...I EXPLAINED WHOLE CONCERN TO YOUR CUSTOMER SUPPORT TEAM.THEY ARE LYING AND DINT REFUND MY AMOUNT...PLEASE REFUND MY AMOUNT AS MY MONEY IS NOT FOR WASITNG...IT IS HARD EARNED...REFUND MY MONEY..MY PRDER ID IS [protected] and it is paid via card...please refund my money...and the customer service of zomato are worst...people ar epassing time and trasferring chat from one to other person to person...first was gyanendra then riya then suddenly a special team person came no name mentioned and he was forwardng continuouslt fake automated apology messages..I said please refund my money mistake was of pwner of shop not mine
Zomato customer support has been notified about the posted complaint.
May 09, 2021
Updated by Heavenly Soul I ORDERED FOOD, ORDERED DECLINED BY SHOP.OWNER..but zomato customer care executove not.processing refund ..they are trasferring chat frpm one person to another...
EVEN THE THE LADY FROM THE SHOP SAID I WILL NOT DELIVER ODDER ON YOUR ADDRESA AND I WILL NOT CANCEL AS ZOMATO COMPANY ASK MONEY FROM ME...I EXPLAINED WHOLE CONCERN TO YOUR CUSTOMER SUPPORT TEAM.THEY ARE LYING AND DINT REFUND MY AMOUNT...PLEASE REFUND MY AMOUNT AS MY MONEY IS NOT FOR WASITNG...IT IS HARD EARNED...REFUND MY MONEY..MY PRDER ID IS [protected] and it is paid via card...please refund my money...and the customer service of zomato are worst...people ar epassing time and trasferring chat from one to other person to person...first was gyanendra then riya then suddenly a special team person came no name mentioned and he was forwardng continuouslt fake automated apology messages..I said please refund my money mistake was of pwner of shop not mine

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    mr18
    May 8, 2021
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    I’m a new joinee to this platform of service and after the 3rd of started delivering orders without getting a single complaint, the team zomato suspended my account stating BGV failed . And TL can’t get connected, no response from chat team about what was the actual issue, how to recover my ID ?

    I expect Zomato team can atleast respond to my concern here, as i was very much indeed to work on this platform .

    Details attached :
    ZOMATO Id: FE1105229
    Zone: Kochi (Ernakulam), Kerala
    Mob : +[protected]{private}

    Thank you !
    Zomato customer support has been notified about the posted complaint.
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      Lokesh59
      May 7, 2021
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      Address: Vijayanagar

      Sir i am new to zomato my id has been diabled due to bgv failed i raised the complaint but no action i had done full time
      Zomato customer support has been notified about the posted complaint.
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        mr18
        May 7, 2021
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        I’m a Zomato Delivery partner, Worked for 3days after getting profile verifications and all done, on the 3rd day end all of sudden, they suspended my account by showing BGV failed and no contact number provided to discuss further . Tried calling TeamLeader support and it saying Try calling from Regustered phone number where i tried from that number itself .

        Hereby i would like to know, in what situation my profile got suspended? What should i do further to get activated as i have already paid the registration fees and even having a weekly payout left !
        Zomato customer support has been notified about the posted complaint.
        May 07, 2021
        Updated by mr18         ID: FE1105229
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          Paul007x
          May 6, 2021
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          Address: Bangalore,kammanahall, kullappa circle , Karnataka

          I've received spoilt expired old stock food from the restaurant. The food was completely spoilt and had been given to us so that the restaurant can make a profit and not waste the expired food. Me and my parents were severely sick because of food poisoning .I want refund for this order as it was totally spoilt and made me sick.
          Order ID: [protected]
          Zomato customer support has been notified about the posted complaint.
          May 06, 2021
          Updated by Paul007x           When I contacted Zomato they only apologised to me .I don't want any apology I want my money back as it's your mistake.

          May 07, 2021
          Updated by Paul007x           Look at Zomatos response really sad I want my refund back right now . How ignorant words.

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            Anand Kumar surana
            May 5, 2021
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            My ID is suspended for RGV filed
            Zomato customer support has been notified about the posted complaint.
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              Mani123@
              May 4, 2021
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              Address: Hno.2, block-o ,top floor,Pratap nagar ,delhi

              Hello, i am newly delivery partner in zomato my question is why my id has blocked? i didn't do any type of mistake, i also gave orders time to time to customers and i also didn't cancel any order but itoday i cancel only 1 order bea use i dont have bag 🎒 and also today is my last day to collect bag and tshirt so after cancellation of that order i collet my bag and tshirt from janakpuri branch and if i do any mistake so plz let me know and plz unblocked my id plz i am requesting for this please...🙏
              Zomato customer support has been notified about the posted complaint.
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                Abhigyan Suryavanshi
                May 3, 2021
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                Address: Turkmanpur, 273001

                My food quality was very unhealthy and food delivered was not fresh and no veg items were there
                Zomato customer support has been notified about the posted complaint.
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                  Athulya Vijay. V.L.
                  Apr 30, 2021
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                  Address: Trivandrum

                  My account is been said as bgv failed ...I have been payed 1440 for this job in Zomato ..my reference id is FE1096886 pls do the favour.I didn't even started this job..so pls consider my case
                  Zomato customer support has been notified about the posted complaint.
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                    R
                    Ramithak
                    Apr 29, 2021
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                    I ordered desert from Warm Oven and paid Rs.348. while ordering, the place was open for orders. After a while I checked the app and in the history of orders, it states that my order hasn't been processed and the place is also not taking order. I called the bake house and they are not answering too. But the money has been deducted from my Gpay account.
                    Zomato customer support has been notified about the posted complaint.
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                      pavi guru
                      Apr 28, 2021
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                      Address: Moggapair

                      I ordered parotta and paneer chilly dosa from krishna dosa kadai moggapair branch on 27/4/2021 Zomato order I'd:[protected] delivered only parotta and didn't delivered dosa contacted resturant they told delivery person forget to get dosa and delivery person blaming resturant pls return my money
                      Zomato customer support has been notified about the posted complaint.
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                        Nakib hussain
                        Apr 27, 2021
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                        Address: Gashibwoli

                        Nakib hussain [protected]
                        Zomato customer support has been notified about the posted complaint.
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                          Paul007x
                          Apr 26, 2021
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                          Website: www.zomato.com

                          I ordered food from Zomato and when I received my order the package was torn and the food inside was all spilt and dirty, I do not know how did this happen but due to the covid situation I can't except torn packages and which looked tampered and when I asked Zomato for refund as I can't consume the food as it was their mistake Zomato said they cannot give a refund and just kept apologizing . As I'm not a rich person and every rupee is important to me I cannot let this slide and want Zomato to give me refund .
                          May 7, 2021
                          Complaint marked as Resolved 
                          They gave me back the refund because they found out that I'm popular and can make an issue and bring down the companies grade so they feared this matter and gave the refund so pathetic.
                          Zomato customer support has been notified about the posted complaint.
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                          Please my issue active is my idFE1166065
                          Reply
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                            Rahul Asawale
                            Apr 26, 2021
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                            Address: Nagenhalli Church, Building No 23

                            Hello Zomato,

                            We have ordered a cake on my Sons Birthday ocassion, Your Delivery person Govinda Raju - Contact - [protected], has not delivered my cake, he misbehaved with fighting mode. Please take very serious action againts such persons . he left my place without giving my ordered.
                            Zomato customer support has been notified about the posted complaint.
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                              Rinks1991
                              Apr 25, 2021
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                              Hi, Its about order no 562081, by Swayamprava Nayak. I ordered for Claypot hyderabadi biriyani serving for 2, mishti doing 1. Instead I got Claypot biriyani serving 1 and phirni with a total order amount of 594. However, when asked about refund, they processed on a refund of 160. Completely unethical and unprofessional from zomato. Pathetic service. I want complete refund.
                              Zomato customer support has been notified about the posted complaint.
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                                Inayatansari
                                Apr 22, 2021
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                                Address: Room no 4 deolekar chawl kajupara behram baug jogeshwari west

                                Zomato team sorry mere ye id activate kar do pla FE 831436 ap main order denials nahi maronga plz 🙏help me zomato team
                                Zomato customer support has been notified about the posted complaint.
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                                  Pushkar Girotra
                                  Apr 22, 2021
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                                  I had promocode of 280 which was given to me because item were missing in my order and in my next order I spend around 150 from that promo code .

                                  And the remaining amount they have eaten .. I can’t see the promo code of the remaining amount
                                  Zomato customer support has been notified about the posted complaint.
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                                    Abhishekrana10
                                    Apr 19, 2021
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                                    Address: Chilliz restaurant, dharampur, dehradun ,araghar , uttarakhand

                                    I’ve ordered food today at 8.52pm at dehradun from chilliz restaurant and i had ordered paneer do pyaza and butter naan and i had paid zomato online and i was waiting for my order to be delivered to me and no one called me and while i was tracking that app it was written that the order has been delivered which is not true they had not provided me with any kind of order and they’ve also not refunded my money, i want a action to be taken against that boy Abhishek kumar or else i want my money back as soon as possible
                                    Zomato customer support has been notified about the posted complaint.
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                                      Lizzie Raveendran
                                      Apr 19, 2021
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                                      Address: 5, Ramlakshman Nagar, Sowripalayam Post, Coimbatore - 28.

                                      I had ordered 2 wheat bread from Sree Annapoorna, Peelamedu, Coimbatore at 5.40 pm today (19/4/21). At 6.03 pm received a call to collect the parcel. But the parcel was not what I ordered. Explained this to the delivery person and returned the parcel. Contacted Sree Annapoorna to enquire about the incident. Was told to cantact Zomato. Please look into the matter and do the needful.
                                      Zomato customer support has been notified about the posted complaint.
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                                        kishan yadav1
                                        Apr 19, 2021
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                                        Address: kolkata bidhannagar

                                        Zomato say that they initated the refund but still the amount is not credited in my account
                                        Zomato customer support has been notified about the posted complaint.
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