Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Nov 26, 2025
Complaints 7878
Resolved
706
Unresolved
7172
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Zomato reviews & complaints page 162

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
mkkmarn
Mar 26, 2021
Report
Copy

Address: Ambala haryana

Sir my name is manoj. Main pichle 1 year se terminate hu mujhe nhi pata ki meri ky galti hai but fir bhi main apni galti ko savikaar krta hu meri Id ([protected]) please ise activate kardo. Main in future zomato ko kisi bhi tarah ki shikayat ka mauka nhi dunga. Please re join my my humble request to you..
Thanku
+2 photos
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Study Seven
    Mar 26, 2021
    Report
    Copy

    I have ordered from Barbique Nation and money deducted but payment could not be processed. Pls see regarding this
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sukrrrr007
      Mar 25, 2021
      Report
      Copy

      Address: Avittom hostel Vadackal Alappuzha

      I am having a promo code which I got through flipkart.The conditions for satisfying the offer is to buy for a minimum of Rs 400 I applied the coupon and they said the item is below Rs 400.So I added some more food and applied the coupon code.But this time the message from zomato is that the promo code has already been used.But I have not used it or redeemed it.Kindly resolve my issue.
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        Chandra1729
        Mar 24, 2021
        Report
        Copy

        Website: Zomato.in

        I have ordered food in zomato but they delivered with low quality.many times i have seen hair in my food.I have complained them.they accepted that and gave refund as credits but later they blocked my account stating suspicious activity.I have quality issue so I approached customer care not for the sake of food or refund.I have asked them to revert my account a many times but they didn't .I want to order foodd but they are not allowing.please help me in this case.
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          Chirag574
          Mar 23, 2021
          Report
          Copy

          Address: shiv nagar colony Bhiwani

          I am chirag from so many months there is not available of Cod option i have talk to your service agent also but i dont have any reaction against it and the delivery boy brings the order late I need any solution as soon as it posible
          Zomato customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jophal
            Mar 22, 2021
            Report
            Copy

            Hi I am Jophal
            Recently I ordered a meal from Zomato the order was cancelled and the amount was refunded with a coupon ..but I am unable to redeem this coupon
            +1 photos
            Zomato customer support has been notified about the posted complaint.
            Mar 22, 2021
            Updated by Jophal             The above picture is shown every time I try to use the code
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Ramjith990
              Mar 20, 2021
              Report
              Copy

              Today (20/03/2021) I have ordered food from hotel paradise cochin kerala. At time of delivery the delivery boy (Jithu Shaji) shouted with abuse words while i asked for why you late, and last he came out from his bike to hit with his helmet. I am living with family, the delivery boy shouted very badly with abused words in front of my small child and wife. I have the cctv footage regarding this issue, i will raise complaint to police station with CCTV footage if i dont get a positive response from your side. Now why zomato like a Gunda.. Soo worst situation. Very pathetic
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sãñjáý Dâs
                from Imphal, Manipur
                Mar 20, 2021
                Report
                Copy

                Upi reference no.[protected]
                My refund got failed.
                +2 photos
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  R Varshney
                  from Noida, Uttar Pradesh
                  Mar 20, 2021
                  Report
                  Copy

                  I ordered food from zomato and some items were missing so I contacted delivery boy as well as zomato but nobody addressed the problem. It was so embarrassing in front of my guests and had to order from nearby place to compensate food. Zomato service is so pathetic, they did not do anything about it. I want my complete refund with the apologies.
                  Zomato customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Mitho
                    Mar 19, 2021
                    Report
                    Copy

                    Address: 218-G Ranjit nager, Seona road patiala

                    Name - Manpreet Singh
                    Fe I'd - 160822
                    Location - tripuri.
                    City - Patiala, Punjab
                    +1 photos
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Z
                      Zomatadhdfaddfsdfgfadfsd
                      Mar 19, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Wow Momo, Sent Me Stale, And Half Sized Au Gratin, Zomato Refused To Either Replace Or Refund Me For That Order. They Wasted 1.5 Hours Of Mine And Did Nothing.
                      +1 photos
                      Mar 19, 2021
                      Complaint marked as Resolved 
                      No description. i deleted my zomato account, problem solved, swiggy is far better
                      Zomato customer support has been notified about the posted complaint.
                      Mar 19, 2021
                      Updated by Zomatadhdfaddfsdfgfadfsd                       Order Number: [protected]
                      Mar 19, 2021
                      Updated by Zomatadhdfaddfsdfgfadfsd                       I was rude with them also, just FYI because I was terribly frustrated
                      Mar 19, 2021
                      Updated by Zomatadhdfaddfsdfgfadfsd                       I have deleted my Zomato account. No longer associated with them.
                      Swiggy is way better.
                      Thye give a no questions asked refund
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sumitshr2000
                        Mar 19, 2021
                        Report
                        Copy

                        Address: Indrapuram Ghaziabad

                        I order food through Zomato at around 10:00 PM. i called delivery boy for the confirmation and he agree for the delivery its now 1:37 foos is still not in. Also there is not listner from zomoato as they are using boot based customer care center which is of now use.
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Amrita Chhatwal
                          Mar 17, 2021
                          Report
                          Copy

                          I tried placing an order on 6th Feb for 448.50/.The payment Zomato payment page showed as 'Payment Declined'.Contacted my bank and they confirmed twice on email that the payment is correctly credited to Zomato .Even Google pay reflected payment confirmation as credited to beneficiary.
                          Order Number- [protected]
                          Despite contacting Zomato n number of times, they are not refunding the money.They send a standard robotic reply that contact you bank and wait for 5-7 days.
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Karthikeyapandian
                            Mar 17, 2021
                            Report
                            Copy

                            Hi sir,

                            The order id#[protected] was delivered and I kept the item at the customer place as he refused to come out to get the food. I called him for delivering the order but he was drink and abused me bad words. I.kept the order at his home and left .after 1 hour he marked the ordered food was not delivered, he was very rise and used bad words. Now the amount of Rs205 was fined for men it is totally not fair. No.safety for delivery boys . Without investigation they charge fine against delivery boy only. Please take.necessary action .
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              shubham bhaiji
                              Mar 16, 2021
                              Report
                              Copy

                              I got a break cake on order . It was my first order on
                              zomato please give me zomato credits for it in my account
                              order no. [protected]
                              +1 photos
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vinay Galande
                                Mar 16, 2021
                                Report
                                Copy

                                Address: Nayara fuel pump

                                My order I'd-[protected] my order was full waste quality and spillage all over bag so I want my full instant refund
                                +1 photos
                                Zomato customer support has been notified about the posted complaint.
                                Mar 16, 2021
                                Updated by Vinay Galande                                 I want instant refund on this order it is getting problem with my health

                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Swena Shah
                                  Mar 16, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Refund for payment to wrong restaurant

                                  Hi, on 15/3/21 I made a payment to a wrong restaurant called "180 degrees Radisson" instead of "180 degrees bistro" through zomato. I have paid the latter one again. You will see two 834 amounts deducted. I want refund of the first one
                                  Zomato id [protected]@gmail.com...
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy
                                  V
                                  Vaibhav Padulkar
                                  Mar 15, 2021
                                  Report
                                  Copy

                                  Address: Devapur,devapur

                                  Zomato members are saying thar they sent money to my upi
                                  But I didn't get money in my account
                                  This is the refrence number[protected]
                                  Transaction ID;202110308111212800110168969188437335
                                  +1 photos
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mohammad Shahanawaz
                                    Mar 15, 2021
                                    Report
                                    Copy

                                    Address: Hyderabad locality Banjara hills (Mohammad shahanavaas ID FE1012428)

                                    Hi my name is Mohammad shahanavaas I'm a Zomato delivery boy in hyderabad...yesterday I have done 1 Daniel reason to Daniel is the order size is too large it coudnt fit in my bag so that's y I dany the order just 1 order...then the company disable my id pls sir get me rid of this problem...
                                    Zomato customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      Vyom1
                                      Mar 14, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      On 12th of March I ordered food from Zomato. Order id [protected]. They delivered smelly food with lots of oil in it. When I tried to complaint against it they didn't have customer service. I emailed them but they didn't reply even after 3 days.
                                      Apr 6, 2021
                                      Complaint marked as Resolved 
                                      No steps had been taken. They say that we will share feedback.
                                      Zomato customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Reasoning Global eApplications / eReasoning.com
                                        1
                                        (5)
                                        Dabur
                                        1.2
                                        (289)
                                        Mondelez India Foods / Cadbury India
                                        2.8
                                        (1691)