Zomato Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: today i ordered a waffle from the belgian waffle co
the order took more than 50 min to deliver
the delivery guy was roaming around for 30 min after picking up the order from the restaurant
the delivery location from my home to the restaurant was around 1.5 km
when i called he said that he was in my street only but in the app it showed somewhere else

after waiting for that long time i received the food with torn package and leaked icecream inside it and waffle became fully melted and was leaking

It occurred on: 7/04/2021

i just want my money back this is totally unfair it was the problem with zomato delivery guys or restaurant

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

bhuvan mandava

Order Number: [protected]
Registered Email Address: [protected]@gmail.com

403 flat
vijayawada
52010

Hello Zomato sir ji help sir please sir meri Zomato I'd activate kar dijiye sir please sir main ghar me akela hi kaam karne wala hu sir please my Zomato I'd fe852234 ab se main apni poori koshish karunga sir ki denial aur cancelation na ho sir please 😥😥😓😓 sir please sir main apse request karta bas ek bar chalu kar dijiye sir please lage to aap performance check kar sakte ho sir mera please sir aap call kar sakte ho sir mujhe mera no..[protected] sir please sir

My login id:[protected]
FE882885

My id terminated by delay order that is not my problem i was struggling in traffic because my area was offeceted by election so traffic is high plss reactive my account

I ordered stuffed chicken breast from zomato and then went to pay, when I went to the zomato page the money had been deducted from my bank account and there was no order placed and when I tried contacting support they said no transaction was made.

Order id [protected].

The food was stale and smelly. Taste was way too bad and the quantity was very less. I need my refund now. They don't even have CUSTOMER support. Really ### service.

My account is suspended due to BGV issue yesterday what should I do to resolve this..

Promo code is not working iam trying to contact zomato from three months no one is responding
It's showing promo code not applicable on the order

Iam not able to apply promo codes on zomato it's showing promo code not applicable because of suspicious activity I am trying to contact zomato but no one is responding please help me to resolve my issue

I pay 500rs
But my id is not active
Please active my id
Or refund my money

I ordered food from Zomato today and the food was oily, Bad smell was coming from the fish curry and also looked unfresh. Rice was cold and the daal was also watery.

My mobile no. Linked with Zomato app [protected]. Ordered from Bengali food junction - 2× katla thali.

Order no [protected]

It was my first order from Zomato and I'm having such a bad experience. Also I'm not getting any option to talk with a Zomato customer service agent on the Zomato app. I need compensation. I wasted my 366 rupees on bad food. The restaurant guys are also saying that they sent me good food and not accepting the truth. 😡😡

Dear Zomato,
I have ordered from your app many times but this time the food was of worst quality
I ordered a pork roll but literally there was very few piece of pork and the entire pork roll was filled with cabbage.

And I also ordered chow+pork chilli the pork chilli was supposed to be dry but it was full with gravy and there was literally no salt in it and the taste was worst i had to throw it for such a pathetic taste.
I tried to contact Zomato through email and customer chat service but received no response.
How are you supposed to make up for this?
The order ID is : [protected]

Sir my name is manoj. Main pichle 1 year se terminate hu mujhe nhi pata ki meri ky galti hai but fir bhi main apni galti ko savikaar krta hu meri Id ([protected]) please ise activate kardo. Main in future zomato ko kisi bhi tarah ki shikayat ka mauka nhi dunga. Please re join my my humble request to you..
Thanku

I have ordered from Barbique Nation and money deducted but payment could not be processed. Pls see regarding this

I am having a promo code which I got through flipkart.The conditions for satisfying the offer is to buy for a minimum of Rs 400 I applied the coupon and they said the item is below Rs 400.So I added some more food and applied the coupon code.But this time the message from zomato is that the promo code has already been used.But I have not used it or redeemed it.Kindly resolve my issue.

I have ordered food in zomato but they delivered with low quality.many times i have seen hair in my food.I have complained them.they accepted that and gave refund as credits but later they blocked my account stating suspicious activity.I have quality issue so I approached customer care not for the sake of food or refund.I have asked them to revert my account a many times but they didn't .I want to order foodd but they are not allowing.please help me in this case.

I am chirag from so many months there is not available of Cod option i have talk to your service agent also but i dont have any reaction against it and the delivery boy brings the order late I need any solution as soon as it posible

Hi I am Jophal
Recently I ordered a meal from Zomato the order was cancelled and the amount was refunded with a coupon ..but I am unable to redeem this coupon

Today (20/03/2021) I have ordered food from hotel paradise cochin kerala. At time of delivery the delivery boy (Jithu Shaji) shouted with abuse words while i asked for why you late, and last he came out from his bike to hit with his helmet. I am living with family, the delivery boy shouted very badly with abused words in front of my small child and wife. I have the cctv footage regarding this issue, i will raise complaint to police station with CCTV footage if i dont get a positive response from your side. Now why zomato like a Gunda.. Soo worst situation. Very pathetic

Upi reference no.[protected]
My refund got failed.

I ordered food from zomato and some items were missing so I contacted delivery boy as well as zomato but nobody addressed the problem. It was so embarrassing in front of my guests and had to order from nearby place to compensate food. Zomato service is so pathetic, they did not do anything about it. I want my complete refund with the apologies.