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Zomato Complaints & Reviews

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Updated: Jun 1, 2026
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Zomato reviews & complaints page 163

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R
Rinks1991
Apr 25, 2021
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Hi, Its about order no 562081, by Swayamprava Nayak. I ordered for Claypot hyderabadi biriyani serving for 2, mishti doing 1. Instead I got Claypot biriyani serving 1 and phirni with a total order amount of 594. However, when asked about refund, they processed on a refund of 160. Completely unethical and unprofessional from zomato. Pathetic service. I want complete refund.
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    Inayatansari
    Apr 22, 2021
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    Address: Room no 4 deolekar chawl kajupara behram baug jogeshwari west

    Zomato team sorry mere ye id activate kar do pla FE 831436 ap main order denials nahi maronga plz 🙏help me zomato team
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      Pushkar Girotra
      Apr 22, 2021
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      I had promocode of 280 which was given to me because item were missing in my order and in my next order I spend around 150 from that promo code .

      And the remaining amount they have eaten .. I can’t see the promo code of the remaining amount
      Zomato customer support has been notified about the posted complaint.
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        Abhishekrana10
        Apr 19, 2021
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        Address: Chilliz restaurant, dharampur, dehradun ,araghar , uttarakhand

        I’ve ordered food today at 8.52pm at dehradun from chilliz restaurant and i had ordered paneer do pyaza and butter naan and i had paid zomato online and i was waiting for my order to be delivered to me and no one called me and while i was tracking that app it was written that the order has been delivered which is not true they had not provided me with any kind of order and they’ve also not refunded my money, i want a action to be taken against that boy Abhishek kumar or else i want my money back as soon as possible
        Zomato customer support has been notified about the posted complaint.
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          Lizzie Raveendran
          Apr 19, 2021
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          Address: 5, Ramlakshman Nagar, Sowripalayam Post, Coimbatore - 28.

          I had ordered 2 wheat bread from Sree Annapoorna, Peelamedu, Coimbatore at 5.40 pm today (19/4/21). At 6.03 pm received a call to collect the parcel. But the parcel was not what I ordered. Explained this to the delivery person and returned the parcel. Contacted Sree Annapoorna to enquire about the incident. Was told to cantact Zomato. Please look into the matter and do the needful.
          Zomato customer support has been notified about the posted complaint.
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            K
            kishan yadav1
            Apr 19, 2021
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            Address: kolkata bidhannagar

            Zomato say that they initated the refund but still the amount is not credited in my account
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              S
              Sum@100
              Apr 19, 2021
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              I have paid amount from phonepe to Zomato.but in order details it was showing incomplete payment .I got transaction I'd from bank.i have paid from Zomato app
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                S
                Suraj Šarma
                Apr 19, 2021
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                Address: White towers in Race course opposite bishop appasamy college ,coimbatore

                I had been ill and had been just resuming back to work to make a comeback and due to an medical need, I suddenly enter the hospital and I forgot to log out that day.. I had to deny an order for ongoing treatment and zomato misunderstood me for denial as there was no other agent who could accept my denial and transfer order. I request zomato to kindly deactivate my termination so I can get back to work from today. I have submitted my ID in the photos below
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                  A
                  Arlene D'silva
                  Apr 17, 2021
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                  I ordered from Burger King on Zomato . Order no-[protected] .

                  I got stale burgers delivered and immediately called the customer support and shared images. They apologized and said they have given a feedback to the restaurant but they will not refund .

                  So first stale food was delivered and then refund was refused.
                  Zomato customer support has been notified about the posted complaint.
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                    K
                    Kunal Paunikar
                    Apr 17, 2021
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                    Address: Maharashtra Nagpur

                    Sir I had an id on uber eats and it was terminated by company due to Cancellation of orders
                    Now I have very much need of job and this time I will not disappoint the company
                    Sir give only one chance and from that I would begin my work
                    I am exhausted due to lack of job, I beg in front of you
                    I apologize to my mistakes
                    I will not repeat my mistakes,
                    I am unemployed, please help me
                    Zomato customer support has been notified about the posted complaint.
                    Apr 17, 2021
                    Updated by Kunal Paunikar
                    Sir I had an id on uber eats and it was terminated by company due to Cancellation of orders
                    Now I have very much need of job and this time I will not disappoint the company
                    Sir give only one chance and from that I would begin my work
                    I am exhausted due to lack of job, I beg in front of you
                    I apologize to my mistakes
                    I will not repeat my mistakes,
                    I am unemployed, please help me

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                      V
                      vprasoon
                      Apr 16, 2021
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                      Resolved

                      Zomato charged the money for food and did not deliver as promised. In addition they have a pathetic customer support is of no help. Asked for refund several times with no response.
                      Apr 17, 2021
                      Complaint marked as Resolved 
                      Zomato customer support has been notified about the posted complaint.
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                        G
                        Govinda Bhat K
                        Apr 16, 2021
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                        Dear Team,
                        I placed an order with Prashanth Mess Bangalore, vide Order Number [protected] at 12:34 noon today. They are neither confirming nor cancelling the order.
                        Kindly get it cancelled by them without penalizing me.
                        Please dont keep such service providers on your list so that other customers dont get fooled like this
                        Zomato customer support has been notified about the posted complaint.
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                          S
                          sanjana1212
                          Apr 16, 2021
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                          Order id [protected]

                          Items were missing
                          Container cap was leaking
                          And samosa chat quantity and taste was not good didn't expected this for such good restaurant

                          KINDLY REVERT WITH REFUND
                          Zomato customer support has been notified about the posted complaint.
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                            L
                            Lovelyram
                            Apr 16, 2021
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                            Resolved

                            Address: Warangal

                            My Zomato I'd is terminated please activate my Zomato
                            Apr 17, 2021
                            Complaint marked as Resolved 
                            Please activate my id my id is terminated Mobile num 9676211659
                            Zomato customer support has been notified about the posted complaint.
                            My Zomato I'd is terminated please activate my id [Resolve
                            Registerd Mobile Number-[protected]
                            Sir my name is Arun Gola. maine zomato k sath bahut hi acche tarike se kaam kiya. koi bhi kisi bhi tarah ki complent nhi aayi. lekin meri I'd kyo terminate kar di sir please meri I'd active kijiye.mai pure 16 month se wait kar rha hu. Please meri I'd active kijiye sir. Aapki ati kripa hogi.
                            Name-Arun Gola
                            Fe I'd-Fe595374
                            Location-vijay nagar
                            City-mathura
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                              H
                              hk30
                              Apr 15, 2021
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                              Address: Gazipur Village, Gazipur, Delhi-110096

                              Dear Team,
                              I placed order from ZOMATO on 12 April 2021 at 9 PM. I waited for 1.5 hours for my delivery but did not receive it.

                              After this incident i checked with Zomato about my order they said it is getting delivered, but then I called delivery person (Satish Kumar [protected]) for my order but he said it is cancelled and you will receive the refund.

                              On Zomato app my order status was updated as delivered to home. But it was not the case. I immediately told Zomato customer care about the incident. It is even escalated to Domino's team but my issue is not solved yet.

                              It has been more than 48 hours now and the issue is not solved.

                              You need to be proactive in such cased of issue. I am not saying for 30 minutes delivery but at-least deliver the order. After 1.5 hours of waiting i did not receive the order.

                              This is very disappointing on your part to not answer queries of customers.

                              I want the solution for this case ASAP
                              Zomato customer support has been notified about the posted complaint.
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                                Supreet N
                                Apr 14, 2021
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                                Address: Raheja Township, Malad East, 201-202, A Wing, Meghdoot Building

                                My money has been deducted from debit card linked with zomato with no ordering food. This is like cheating on customers n misusing personal details. What kind of scam is this. In that case I am not gonna link my card or account with zomato. Not gonna use the food app
                                Zomato customer support has been notified about the posted complaint.
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                                  Jack_05
                                  Apr 13, 2021
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                                  Address: Locality: Perambur,Chennai

                                  I'm a deliver partner in Zomato. I cancelled last 2 orders for my bike issue. It's my fault only sorry. I will not do this mistake again. Please re-activate my account again.

                                  ID: FE1060594
                                  City: Chennai
                                  Locality: Perambur
                                  Zomato customer support has been notified about the posted complaint.
                                  Hello team My name is SAPAN MAHATO I am a zomato delivery partner my id was terminated due to customer canceled orders is high sir/mam I do my job well what will i do if customer canceled her/his order its not my fault . Please reopen my id i will remember this incident i will try my best.
                                  ID- FE1004946
                                  LOC- KANKE, RANCHI
                                  Login no - [protected]
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                                    M
                                    Minhas Mohammed
                                    Apr 12, 2021
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                                    I have recently ordered in zomato and delivery boy came late and i got a cashback of Rs.200 of promocode. Which i thought o[censored]sing it for another order, unfortunately at the view cart of another order i used the promocode but had an error at the payment section . Now i haven't received the order and it is showing payment incomplete in my order list and i couldn't get my promocode back . Because of this issue.
                                    Zomato customer support has been notified about the posted complaint.
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                                      Veerabhadran Bhadran
                                      Apr 12, 2021
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                                      Address: Anna nagar (Chennai)

                                      Sir.
                                      My id is inactive, The reason high rejection at time my bike accident so cancell the order.., . Please re active my id. Give me one juices l... Please🙏🙏

                                      My name : veerabhadran
                                      My location : Anna nagar (chennai),
                                      My ID number: FE974754.
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                                      Reply for any word's
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                                        Lalithkiahore33
                                        Apr 11, 2021
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                                        Hi...
                                        I ordered for 497rs in mysore at a hotel...I pay through credit card online...
                                        Order not placed but amount deducted..
                                        Hotel saying no order was placed
                                        And money also didn't come..
                                        So totally it's a scam from the company...no customer care service, no response..nothing
                                        I request the company for complete refund with interest from date of money debited till wherever it takes @8 percent per month
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