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www.zomato.com/india
1
Updated: Jun 1, 2026
Complaints 7935
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 165

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C
Chandra1729
Mar 24, 2021
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Website: Zomato.in

I have ordered food in zomato but they delivered with low quality.many times i have seen hair in my food.I have complained them.they accepted that and gave refund as credits but later they blocked my account stating suspicious activity.I have quality issue so I approached customer care not for the sake of food or refund.I have asked them to revert my account a many times but they didn't .I want to order foodd but they are not allowing.please help me in this case.
Zomato customer support has been notified about the posted complaint.
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    C
    Chirag574
    Mar 23, 2021
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    Address: shiv nagar colony Bhiwani

    I am chirag from so many months there is not available of Cod option i have talk to your service agent also but i dont have any reaction against it and the delivery boy brings the order late I need any solution as soon as it posible
    Zomato customer support has been notified about the posted complaint.
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      J
      Jophal
      Mar 22, 2021
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      Hi I am Jophal
      Recently I ordered a meal from Zomato the order was cancelled and the amount was refunded with a coupon ..but I am unable to redeem this coupon
      Zomato customer support has been notified about the posted complaint.
      Mar 22, 2021
      Updated by Jophal       The above picture is shown every time I try to use the code
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        R
        Ramjith990
        Mar 20, 2021
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        Today (20/03/2021) I have ordered food from hotel paradise cochin kerala. At time of delivery the delivery boy (Jithu Shaji) shouted with abuse words while i asked for why you late, and last he came out from his bike to hit with his helmet. I am living with family, the delivery boy shouted very badly with abused words in front of my small child and wife. I have the cctv footage regarding this issue, i will raise complaint to police station with CCTV footage if i dont get a positive response from your side. Now why zomato like a Gunda.. Soo worst situation. Very pathetic
        Zomato customer support has been notified about the posted complaint.
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          S
          Sãñjáý Dâs
          from Imphal, Manipur
          Mar 20, 2021
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          Upi reference no.[protected]
          My refund got failed.
          Zomato customer support has been notified about the posted complaint.
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            R
            R Varshney
            from Noida, Uttar Pradesh
            Mar 20, 2021
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            I ordered food from zomato and some items were missing so I contacted delivery boy as well as zomato but nobody addressed the problem. It was so embarrassing in front of my guests and had to order from nearby place to compensate food. Zomato service is so pathetic, they did not do anything about it. I want my complete refund with the apologies.
            Zomato customer support has been notified about the posted complaint.
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              M
              Mitho
              Mar 19, 2021
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              Address: 218-G Ranjit nager, Seona road patiala

              Name - Manpreet Singh
              Fe I'd - 160822
              Location - tripuri.
              City - Patiala, Punjab
              Zomato customer support has been notified about the posted complaint.
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                Z
                Zomatadhdfaddfsdfgfadfsd
                Mar 19, 2021
                Resolved
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                Resolved

                Wow Momo, Sent Me Stale, And Half Sized Au Gratin, Zomato Refused To Either Replace Or Refund Me For That Order. They Wasted 1.5 Hours Of Mine And Did Nothing.
                Mar 19, 2021
                Complaint marked as Resolved 
                No description. i deleted my zomato account, problem solved, swiggy is far better
                Zomato customer support has been notified about the posted complaint.
                Mar 19, 2021
                Updated by Zomatadhdfaddfsdfgfadfsd                 Order Number: [protected]
                Mar 19, 2021
                Updated by Zomatadhdfaddfsdfgfadfsd                 I was rude with them also, just FYI because I was terribly frustrated
                Mar 19, 2021
                Updated by Zomatadhdfaddfsdfgfadfsd                 I have deleted my Zomato account. No longer associated with them.
                Swiggy is way better.
                Thye give a no questions asked refund
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                  S
                  sumitshr2000
                  Mar 19, 2021
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                  Address: Indrapuram Ghaziabad

                  I order food through Zomato at around 10:00 PM. i called delivery boy for the confirmation and he agree for the delivery its now 1:37 foos is still not in. Also there is not listner from zomoato as they are using boot based customer care center which is of now use.
                  Zomato customer support has been notified about the posted complaint.
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                    A
                    Amrita Chhatwal
                    Mar 17, 2021
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                    I tried placing an order on 6th Feb for 448.50/.The payment Zomato payment page showed as 'Payment Declined'.Contacted my bank and they confirmed twice on email that the payment is correctly credited to Zomato .Even Google pay reflected payment confirmation as credited to beneficiary.
                    Order Number- [protected]
                    Despite contacting Zomato n number of times, they are not refunding the money.They send a standard robotic reply that contact you bank and wait for 5-7 days.
                    Zomato customer support has been notified about the posted complaint.
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                      K
                      Karthikeyapandian
                      Mar 17, 2021
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                      Hi sir,

                      The order id#[protected] was delivered and I kept the item at the customer place as he refused to come out to get the food. I called him for delivering the order but he was drink and abused me bad words. I.kept the order at his home and left .after 1 hour he marked the ordered food was not delivered, he was very rise and used bad words. Now the amount of Rs205 was fined for men it is totally not fair. No.safety for delivery boys . Without investigation they charge fine against delivery boy only. Please take.necessary action .
                      Zomato customer support has been notified about the posted complaint.
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                        S
                        shubham bhaiji
                        Mar 16, 2021
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                        I got a break cake on order . It was my first order on
                        zomato please give me zomato credits for it in my account
                        order no. [protected]
                        Zomato customer support has been notified about the posted complaint.
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                          V
                          Vinay Galande
                          Mar 16, 2021
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                          Address: Nayara fuel pump

                          My order I'd-[protected] my order was full waste quality and spillage all over bag so I want my full instant refund
                          Zomato customer support has been notified about the posted complaint.
                          Mar 16, 2021
                          Updated by Vinay Galande                           I want instant refund on this order it is getting problem with my health

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                            S
                            Swena Shah
                            Mar 16, 2021
                            Resolved
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                            Resolved

                            Hi, on 15/3/21 I made a payment to a wrong restaurant called "180 degrees Radisson" instead of "180 degrees bistro" through zomato. I have paid the latter one again. You will see two 834 amounts deducted. I want refund of the first one
                            Zomato id [protected]@gmail.com
                            Mar 19, 2021
                            Complaint marked as Resolved 
                            Zomato chat support helped and I got my refund
                            Zomato customer support has been notified about the posted complaint.
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                              V
                              Vaibhav Padulkar
                              Mar 15, 2021
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                              Address: Devapur,devapur

                              Zomato members are saying thar they sent money to my upi
                              But I didn't get money in my account
                              This is the refrence number[protected]
                              Transaction ID;202110308111212800110168969188437335
                              Zomato customer support has been notified about the posted complaint.
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                                M
                                Mohammad Shahanawaz
                                Mar 15, 2021
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                                Address: Hyderabad locality Banjara hills (Mohammad shahanavaas ID FE1012428)

                                Hi my name is Mohammad shahanavaas I'm a Zomato delivery boy in hyderabad...yesterday I have done 1 Daniel reason to Daniel is the order size is too large it coudnt fit in my bag so that's y I dany the order just 1 order...then the company disable my id pls sir get me rid of this problem...
                                Zomato customer support has been notified about the posted complaint.
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                                  V
                                  Vyom1
                                  Mar 14, 2021
                                  Resolved
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                                  Resolved

                                  On 12th of March I ordered food from Zomato. Order id [protected]. They delivered smelly food with lots of oil in it. When I tried to complaint against it they didn't have customer service. I emailed them but they didn't reply even after 3 days.
                                  Apr 6, 2021
                                  Complaint marked as Resolved 
                                  No steps had been taken. They say that we will share feedback.
                                  Zomato customer support has been notified about the posted complaint.
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                                    C
                                    ckniyaskhan
                                    Mar 14, 2021
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                                    I joined as a zomato delivery partner three weeks ago. Now it shows that my ID has been disabled due to BGV failure. I don't know what happned or why this happened. Its not fair to disable or terminate an employee suddenly without any notice and without a proper reason. I uploaded all original documents during joining time and all the information I entered during joining is correct. Still this happened.
                                    Zomato customer support has been notified about the posted complaint.
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                                      A
                                      Aditya Gour
                                      Mar 14, 2021
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                                      Address: jabalpur

                                      Today I ordered chicken biryani from the hyderabadi biryani house jabalpur.The delivery boy came for the delivery and delivered wrong parcel to me.I tried to contact him several times but his phone is going busy .He could have came back and take the wrong parcel and can deliver the correct one but he did not do it.Please look into the matter.I am jabalpur residents haathitaal colony jabalpur.
                                      Zomato customer support has been notified about the posted complaint.
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                                        G
                                        G_20
                                        Mar 13, 2021
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                                        My order order no:[protected] was canceled by the delivery agent claiming that the delivery guy had called me and i had not picked up.this is completely false since i received no missed call and previously no delivery agent had any problem reaching my adresss.when i enquired regarding the refund zomato said that they were unable to do so since it was my fault that i had not picked up my phone
                                        Zomato customer support has been notified about the posted complaint.
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