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Zomato Complaints & Reviews

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Updated: Nov 26, 2025
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Zomato reviews & complaints page 167

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H
Harshit75
from Delhi, Delhi
Jan 16, 2021
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I received damaged food from Zomato and and they not respond me on chat I also sent them a email but they not respond me from more than 10 days please refund my Full money

I received full damaged box I can't able to eat such unhygienic food during covid 19 . I throw it in dustbin.
I can't able to contact you in chat support.

The details are below-

Order Number - [protected]

Order Date - january 11, 2021 at 3:23 PM

Please refund my money as soon as possible.

Please contact me on email please
My email [protected]@gmail.com
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    G
    Gaurav Kandharkar
    from Mumbai, Maharashtra
    Jan 15, 2021
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    Address: Someshwar wadi pashan pune

    My id is terminated so please help me
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      S
      swaw
      Jan 15, 2021
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      Address: Villa 140, Cross 3, Phase 1,

      Hi
      while trying to get the discount through the zomato coupen received from the organisation, it discounted the same first, later refreshed and made me pay full amount for the purchase, i ended up paying full amount and my coupen also got wasted, request you to refund the money i paid through coupen, Rs 500, please find my payment details and coupen number, if the payment is not reimbursed, we may have to take it up through my organisation, thanks in advance, suja
      Coupen number, ZOINFYAAADK69QQN
      Date of payment: 24th December,
      Coupen code: ZOINFYAAADK69QQN
      Dec-20 24/12/2020 UPI/[protected]/ZomatoOnlineOrd/zo 651.89 8, 292.59
      [protected]@hdfcbank/Adarsh Co-opera/
      22 24/12/2020 24/12/2020 UPI/[protected]/Zomato payment/zom 1, 151.89 7, 140.70
      [protected]@pa/Paytm Payments/
      28/12/2020 28/12/2020 UPI[protected] ZomatoOnlineOrd zo 651.89 8, 292.59
      mato hdfcbank Adarsh Co opera
      Zomato customer support has been notified about the posted complaint.
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        P
        PJ editz
        Jan 12, 2021
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        Id-FE967029
        I am a new zomato rider If i want to go online it showning me id has been suspended due to BGV Failed. Plz solve my problem
        Zomato customer support has been notified about the posted complaint.
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          A
          Arunshetty03
          Jan 10, 2021
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          Hi iam Arun Kumar
          I lost my mobile so I was not able to work now iam trying to login but it's not happening.
          I want to reopen my ID.
          I went near office but all are working from home.
          I dono whom to contact to reopen my ID.
          Please help me out with this issue.
          My ID is [protected]
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            G
            Gujjar Ankit Chouhan
            Jan 10, 2021
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            Address: Tilak Nagar New Delhi

            Hi sir meri id FE923543 hai
            Id has been dui to BGV
            Please enable my ID
            +1 photos
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              profvishal
              Jan 10, 2021
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              My order number [protected] date 9th Jan was decayed and smelled very bad like 1 day old...The customer care turned me down saying that the restaurant says it was fresh so on top of not getting anything to eat I have been called a lier by the company... There's no redressal of the complaint actually
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                J
                Jay Dobariya
                Jan 9, 2021
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                Address: Surat
                Website: Zomato

                I ordered my food. And after he came down to my building, he didn’t even called me. And after coming outside my door, when I opened he was behaving very rudely and telling to me that I called you three times. Even though he never called me. I also showed him my call log that you have not called. But he was arguing with me. His name is Prithpalsingh Swanni from zomato. Please take strict action against him. Because, the way he behaved was not appropriate.
                Zomato customer support has been notified about the posted complaint.
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                  V
                  VECafe
                  from Delhi, Delhi
                  Jan 6, 2021
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                  I filled form, waited 1 month, then mail received for documents submission, sent, more information asked to check the name matching of restaurant, pan and GST doc and food license. Worst people can't even identify the legal entity name matching in Fssai and GST. with all proofs submitted. And also address provided. They are behind restaurant name. I can put any restaurant name right to let the customers know and based on what we serve. So pathetic response when I asked this. I mistakenly type wrong mobile number for OTP security and contact. To change this they took 1 month.
                  They don't have common sense. Its been 3 months still restaurant is not live. And they not disabled the restaurant and asking me to raise new onboarding request. So foolish people, want to take 3 more relaxing time for onboarding now.
                  Zomato customer support has been notified about the posted complaint.
                  Despite giving all the required documents the restaurant onboarding process in zomato gets rejected for reasons which is not acceptable

                  The whole process of onboarding should be handled by educated staff

                  Regards
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                    K
                    kanika zutshi
                    Jan 5, 2021
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                    I've order from zomato. They accepted the order. I waited for more than an hour and they didn't deliver it and i haven't gotten my money back. The customer service was trash. They didn't even helped me
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                      K
                      k8k398
                      Jan 4, 2021
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                      I had ordered Paneer Extravaganza Semizza worth Rs. 154.51 from Ovenstory pizza, Sinhgad road, Pune.( Date- 31.12.2020, at 10:27 PM. Order number/ ID: [protected].) My order was confirmed by the restaurant but it was not delivered to me. Upon calling, I was told that my order cannot be delivered due to the imposed curfew, and that I will get refund for the same. It has been 4 days already and I haven't received anything.
                      Zomato customer support has been notified about the posted complaint.
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                        A
                        Anchal Goil
                        Jan 4, 2021
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                        I have not received the most recent refund for order ID [protected] or any others from Zomato in a very long time. Any refund that wasn't converted into Zomato credits has not been received on my end. I keep trying to find out why this is the case and have complained multiple times to no avail, with their automatic customer service portal being the most unhelpful thing in the world.

                        There have been multiple refunds that Zomato has allegedly "initiated" to my Amex card, as well as my UPI ID over the years, not a single one of which has actually been received. This is horrendous customer service and is legally and morally corrupt. Please call me with a senior representative, and refund all of the money I very well believe you have stolen, or I will be forced to take legal action.
                        Zomato customer support has been notified about the posted complaint.
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                          S
                          Sush098
                          from Powai, Maharashtra
                          Jan 3, 2021
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                          Ordered food on Zomato on 27 December 2020 at 9.51 pm and I selected upi payment through Bhim .The money got deducted from my account and credited to [protected]@hdfc bank but in Zomato app is showed payment could not be processed .How am.i.supposed to get my money back ? I emailed customer support numerous times but no proper response.They are saying to contact bank and upon calling the bank, they are saying that the money has already been debited from my account and successfully credited to zomato's HDFC account and they cannot help me get back my funds which has already been credited to zomato's bank account .Zomato has not refunded my money and neither has given my food order .Please help me get back my money .The total amount paid is 398.01 INR .The order ID [protected].
                          +2 photos
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                            Kris987
                            from Mumbai, Maharashtra
                            Jan 3, 2021
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                            I am an Indian Bank customer, the below mentioned UPI transaction has been failed and I am waiting for my refund for the past one week.
                            Bank Reference ID :[protected]

                            The transaction was done using Amazon pay to Zomato.

                            Kindly help.
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                              N
                              naveenbonam
                              from Delhi, Delhi
                              Jan 3, 2021
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                              On 18th December I had placed a food order in zomato and payment option was UPI payment.
                              When I tried to pay money was paid to UPI/[protected]@h/[protected]
                              money got deducted and order was not placed, it showed that order was failed,
                              on the same day they said that money will refund in my account in 4to 5 working days.
                              I waited for 8 days. from then onwards I am sending them mails, chat support everything but no response from them.
                              its already more than 20 days. but no refund and no reply also. there is no proper customer care, and in chat session every time only bot is giving reply,
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                Siya Kesarwani
                                Jan 2, 2021
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                                Address: 1061 mutthiganj, Kotha parcha

                                I am a vegetarian and i got non veg sabji with paratha instead of getting shahi paneer and kulcha and they haven't took any action based on the inconvenience caused by them and they tried to exploit my vegetarian's culture and religion.
                                +1 photos
                                Zomato customer support has been notified about the posted complaint.
                                Jan 02, 2021
                                Updated by Siya Kesarwani
                                I got wrong food and nothing happened further
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                                  Rich9899
                                  from Powai, Maharashtra
                                  Jan 2, 2021
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                                  Address: Zomato Indirapuram ghaziabad

                                  Zomato cheating me for my cancelled order. They deducting my half of the amount without any reason. They doing their business by making fraud with the people. Which order I was cancelled in a minute . Then on which basis they deducting my half of the amount. That order was by mistake. And after knowing msg from Zomato that your order has been booked . I was cancelled in a minute. Then how or on which basis they was deducting my half of the amount.
                                  Zomato customer support has been notified about the posted complaint.
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                                    Kavitha Nishore
                                    Jan 2, 2021
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                                    Address: No 21/731, 6th NORTH STREET

                                    I have ordered in zomato through one of my mobile number. And i selected payment through google pay...i am using gpay with another mobile number. I have paid through that and amount was deducted in my account but my order was not placed so i selected the payment method as card and my amount was deducted again. I placed the order and received. Amount was deducted double time mistakenly. My order was birthday cake from aruvi bakery, tirunelveli. Kindly check the attached proof. Please refund my money.
                                    +1 photos
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                                      B
                                      Bishal Bishal Chetry
                                      Jan 2, 2021
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                                      Address: Sarjapura road

                                      Not log in my account
                                      Name Raju tamang
                                      Ph no [protected]
                                      Mera ye number pai log in nehi ho raha hai
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                                        C
                                        Cha0ticMartian
                                        Jan 2, 2021
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                                        Resolved

                                        Refund of payment gateway failure

                                        I placed an order on Zomato of a bill totalling 705/- rupees, I paid the order through UPI payment system through their app, but after paying, the amount was deducted from my bank account but Their payment gateway failed, I had to pay through cash on delivery, when approached the zomato customer they keep on saying it will take 3-4 days where as it has clearly been more than a week, it feels like zomato has been trying to scam people, by...
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