Zomato Complaints & Reviews

My name is Subhash, my Zomato Partner ID is FE993455. On 10 Feb 2021 I completed my dinner order payout of Rs.195.02 and as per rate card I was to receive Rs.120 as target payout incentive. I did not receive any incentive of that day. I raised a support ticket. They said I was not elible for target pay. Sometimes they said they can check my order payout as Rs.195.92, sometimes Rs.196, sometimes 167.25 and sometimes Rs. 84.13. They people cannot stay on one figure. I logged in between 7pm to 12 am. I usually do a part-time during this shift. On thet day too I logged between 7 to 12 and also earned Rs.195.02 as dinner order pay. These people are denying me everytime. What action should I take. I cannot let a penny go as we riders know how hardly we arn this money. Following are screenshots of the app. You can see the timing between my trips and money earned per trip.

The food ordered on 25.12.2020 was all undercooked and not edible, so we asked for a refund. A refund of Rs 863.95/- was stated to be initiated by the customer service. It has not been received even after 2 months despite multiple complaints and requests via phone calls and emails in their customer service.

Register mobile no.[protected]
i paid ₹206 in zomato on 22/02/2021
but zomato is saying it was not received by them due to technical error.. but amount was deducted frommy sbicard.
so i contacted sbicard they said zomato has received payment of ₹206 so they havebilled the same to me .
ihave provided this billing dtails to zomato. but they are not refunding my money

The delivery boy of your zomato whose name is manoj kumar ahirwar work in sagar gaire fast food hoshangabad road bhopal behaviour of delivery boy was very bad and very rude i am suggest you to please suspend him from zomato because he is not able to work if this type of people working in your company so no one will order food From zomato plz take action about him i hope i'll get solution of my complaint thank you.

Today evening a guy named suresh jakhar came to deliver my order at umed heritage jodhpur. I paid him the required amount, and asked for change. As I had no online payment mode I asked him to wait so I could go and get change from inside my house. The moment I said this, he handed me a note and said very rudely and in a demeaning manner that I don't have time to wait so you keep the change as a tip. I was shocked by this rude statment which was not required at all. This kind of behaviour is not acceptable at all. Everyone has the same right to decency and respect and such barriers should not be crossed in any condition.

Sir meri id terminated ho gai please chalu krdo mujhe order krne hai agle 7 din se meri id terminated ho gai meri id FE 583674

I placed order from Zomato on 8th Feb of rs 939.
The order wasn't placed but amount was deducted.
I complaint so many times but they didn't refund the amount.
I even contacted my bank to see if it was due to server issue they said payment was made and Zomato has to refund the order.
Today is 26th they didn't refund yet.
After complaints they just blocked my account shamelessly without even informing me.
Height of shamelessness.

Hey Sunita Kaur from Punjab u can not mention any where Ur app u can first delivery charge able free or 2nd time u can charable . Pls mention any where not make people fool Ur make cheap make money our ap .I'm order sec 37 Shivalik city Kharar or my home Mundhi Kharar distance 5 .37 u can take chargeable 40 rupees 89 +40 =129 full price one pizza 129 omg ? If I'm order in Mohali domick then delivery my home then I'm thinking it's delivery charable is right .local area Kharar I'm order all take charge able.me not happy this service it's Ur benefit not customer if I'm go restaurants I'm pay only 89 not chargeable ? I'm hate service Ur support help or cancell order.im nerver order again this ap .I'm using coupon then is order 69 rupess bcoz my child birth day today then I'm need this pizza or delivery time 30 or Ur partner delivery 34 mins I'm calling Ur partner then they do fast another wise they too late delivery location is correct bcz me give me live location in app .pizza is very cold not hot or not taste good when I'm child to eat to pizza they not happy to eat .plss give me new pizza anothervice money returned.thankx...if I'm order 12 .am after night u can chargeable then im agree,

I used gpay to place order my money got deducted but order was not placed

The delivery guy that was delivering our food was very very rude.He was using abusive word on me.The name of the delivery guy is Upendra

I ordered my lunch on 19th Feb and as always instructed that I am allergic to green coriander and not to put that. The food came and with a lot of green coriander in that.I was hungry and without realizing that it had coriander, I ate that food with coriander and got rashes on my body, can Share the doc prescription also.I started chatting with the guy on the Zomato APP and he just told me there's nothing he can do, and it is on the restaurant if they want to follow the instructions or not. i have the chat screenshots also. who takes ownership of the customer? Zomato does not clearly. Now they have not got to me even when i raised it to their Sr team member.

Hello sir iam gopikrishna . Working as a jomato delevery partner in banglore. I am the person has completing orders within a time, and has good rating .
But my is has been terminated at 2019 .
I tried lot of to re join and every month visiting to office, but they saying only you are terminated from delhi office . We are not able to activate your id . Let's cantact delhi office then it wi be clear!

Iam the person only earning in my home, 6 members depending on me . Please activate my id respected sir/madam .
My login number is [protected]
Thanks you.

Mari ID terminated hoo gyi ha sir ji
due to delay order ka karad

Hi,
I ordered from zomato. They have offer called on time or free food. Food didn't come on time. App got updated for free food. I got call from zomato team connecting to the restaurant guy. They are coming up with story some other zomato valet took the order and went. But in my phone app it says my valet is still waiting in the restaurant. They are cooking up stories that it was delivered. My question is .
1. Who took the food? wont they have logs?
2. Where it got delivered ? wont they have logs?
3. Okay if they are saying some other valet took and went. What they should do get that food to my rightful place isn't it? But no they didn't do that. Instead cancelled my order and given Rs100 offer promo. What kind of non sense is this. They haven't kept their promise in time or free food to customer. Even the customer care Neha lady pathetic person sending pre texted responses when i am demanding for an explanation. If you cannot deliver the food, you must know to track it and send it to me. They have deliberately cancelled my order and speaking as per terms and conditions cannot we cannot proceed on time or free offer and dodging me in every possible way. They even stopped responding to me. You are not keeping to the promise. Pathetic company thinks we cannot do anything to them. I am attaching proof of screen shot of chat.

Payment made but not confirmed

Hai my name is Arun TR and my FEID is FE828417. On 18th feb 2021 (yesterday) i achieved earnings more than 400Rs . So As per the rate card i am eligible for 175Rs target pay. But at the end of the day after 12.30am i checked the app but the target pay is not showing, when i went to the help section and opened payout issues the app is showing that i haven't earned the eligible order pay to get target pay . but i already completed it. Kindly find a solution for this ASAP.

Worst service ever. [protected] is the cancelled order. They have cancelled after amount being deducted from my account. Its been 24hrs and the amount is not credited yet. I had to pay twice from my pocket because of technical glitches of zomato. Worst service.

Respected sir/madam

(FE822231)Mai zomato to me kam karna chata hu mere se ek order delay ho Gaya tha fir usko bad mera I'd terminated ho gaya muje zomato me fir se kam karna hai please mera I'd chalu karo please

Please activate my zomato rider I'd [FE822231]...I am a poor student. Please help me Sir...Activate my zomato I'd
Hide full review → please sir mera I'd chalu karo

Am chandudharna my number [protected] my complaint is on February 3rd I didn't order any thing but bill as generated 609 rupees... by zomato order what is this please help me its very urgent...