Zomato Complaints & Reviews

Hello sir, i paid onboarding fees on 4th of july and also completed the training and collected my assets, but still i am unable to go online, everytime i click on online button it says, your profile is not verified yet, please wait for few hours, but i am waiting from past 5 days still there no response from zomato

I had placed the order for food on 3rd August 2020 at 11:51 pm vide order no [protected]

The restaurant never delivered the food.

I had done complaint on zomato chat but they didn't register the complaint and asked me to send an email for the complaint on [protected]@zomato.com

I had lodged the complaint vide the following ticket nos dated 4th August

Ticket nos - 5825121 and 5827072 dated

Already 6 days have passed and haven't heard from zomato and neither have they refunded the amount.

On 18/07/2020, i have placed food order from zomato app by paying through google pay an amount of rs 326.40 was debited from my account but it should transaction failed. As the app shows to wait for 5-7 days for refund i have waiting but still to date (08/08/2020) the amount has not been credited back. Upi transaction id:[protected]
Google transaction id: cicagkdzwpy1bg.
Please look into it and do the needful.

Last night 7th august i ordered kfc at 21.51 and the money was taken from my account but no food arrived.

Alan mitchell

[protected]

I applied for zomato runnr delivery partner. I paid onboading fees and completed basic training and all my documents was verified. After that i got mobile number of city team head for collection of t-shirt and bag. After i called him he said why did you apply for zomato delivery partner without asking the team leader. And said i will not approve your profile. So it has been almost 20days since i applied

I used ZOMATO app to place order in Dominos which has not been delivered and once I asked about the refund they are clearly telling ZOMATO is not responsible for delivering order of Dominos.

Order no :[protected]
I ordered a banana split ice cream for 149rs and i received a banana milkshake. I immediately contacted the chat support with the images but i got a message saying there is too much inflow, hence to drop a mail at zomato email id.

Order no :[protected]

I ordered a cheesy tot and pancakes worth 240rs, but i got waffles. I immediately contacted the chat support with the images of the wrong product but i got a message saying there is too much inflow, hence to drop a mail at zomato email id.

I have not got a response for either of the orders nor a resolution. I tried calling the customer care provided on google but neither works.

Zomato really needs to wake up!!

I didn't received my order confirmation... After making a payment... Of 571 rupees at 4:35pm.. From kalyan west to kalyan bakers... I called the kalyan bakers... Since didn't received a confirmation.. They haven't received any order

Respected sir/md
Sir this is kavitidevi kiran i'm a rider patnar from hyderabad locality (Tolichowki) sir my i'd was blocked this month 08/07/2020 i doing job sincerely in zomoto my fe i'd (468974) my mobile number [protected] on that day me please activate the account

1th aug2020 i have one order zomato prem corner 191rs

Pay online 191 before deliver order. But don't have rcvd order

Continue i have talk mr gaurav zomato agent this number (Agent number-[protected]) guide location after this he is not understand my location is cancel my order due to reason my phone is not reachable. This is not my mistake so why not refund my money 191 i have want refund my money

And one more think i have calls recording agent and prem corner contact person ([protected]) i have call both of you regarding this my order not deliver

Pathetic services zomato and prem corner

I did not receive my order (Order no [protected]). I have tried to contact hotel, executive, zomato support but I didn't received any help. The delivery person mentioned he has delivered it but I didn't received anything. Even zomato customer care tried to contact but no response. It happens 4 hrs continously. Very rude, impolite and a liar. Worst part is that there is delivery person contact number, no cust care num to contact the support too. Plz process full refund. Take an proper action against this issue.

Cash on delivery no available plzzz setting my cash on delivery 🙏🏻

On 22nd July 2020 we ordered food from Taco Bell via ZOMATO, the bill was rupees 1011, after payment was made, we got a message from the bank saying that the money had been deducted but at the same time we got a message from ZOMATO saying that the transaction had failed. After somehow getting into contact with someone on the zomato chat help, they assured us that the money would be returned to my account within 5-7 days. However it has been 10 days and there is no sign of the money, moreover the people in the Zomato chat Support initially start talking to me but when they realise the issue is about the money not being refunded, they conveniently respond with ‘ please wait while we transfer you to an agent who specialises in these cases ‘ after this point NO ONE comes to help me with my problem and I am automatically redirected to the automated chat!! It’s very disgusting that they do not even have the decency to tell me where my money is or at least give some genuine support on the chat !!

Regarding order number [protected],
I have ordered half kg 2 packs of kaju katli from new delhi sweets raipur cg. They have manipulated the order and send 1kg 1pack which was not as per my instructions i have personally returned their product and waiting for refund which is not yet initiated.
Kindly refund the money.

I ordered from offline cafe 2.0 on 31 july of rs 860 and it is showing payment incomplete but the amount of rs 860 is deducted from my bank account. How will i get my refund.

I have ordered from zomato waited for 3hours order number is [protected]

Ordered @9.06 PM, 29.7.2020

I have left my order ID and chat that I had with customer service agent.
I do not have any query against support agent.

One of the bad experience I have ever had. Ordered and waiting for food. I have seen advertisements saying super fast delivery and stuff but in reality??

Poor customer support interface
Reply in chat support took nearly 20mins

Coming to Zomato valet, I have called him the moment I ordered food . To give an instruction and ask him to change Katti roll to wheat Katti roll. He never picked my call. Waited for 45mins approx. Called restaurant, they said he left restaurant and another customer also calling us with the same complaint. Nobody was able to help me until I took effort and my patience with chat agent worked.

If I would order through COD, maybe everybody would have responded I guess.

Here is the conclusion, I'm bit curious to know why valet went to shollinganallur while he is suppose to deliver the food in Madipakkam. It's still a ?
Conclusion, very bad experience. Posting the same in social media to create awareness.

Thanks!

I have ordered gobi manchurian from gulshan ka dhaba,
The food was uncoocked and was oily, no spoons/ forks tissue papers and sauce, onion was provided.

Hi there,
I recently made a zomato order few hrs back with zomato order id [protected]. After 15mins of order i got call from valvet and he asked us we would need to either cancel the order or pay him extra as the distance is longer than the range. I didn't make any change in my locatiom before/ after order. He told if i cancel order, i won't be refunded. So had no other option other than paying him extra amount for distance. Nothing such is mentioned in app, the support is trash. They don't have any chat/call.
Zomato support contact me here -91 [protected]

Dear sir/madam would like to put a complain against zomato, we had food at a restaurant on 17th july 2020 and the bill was aed 48.37 but accidentally due to smart phone aed 448.37 was paid, we informed zomato help line and they suggested to pay again correct amount so the original would be refunded so we again paid aed 48.37 and waiting for our refund from past 9 days and zomato says it has refunded but bank says they have not done so, we are asking for proof from zomato but in vain.

We need our money back from zomato, and we are zomato gold members.

I can provide any supportings required for the same which is already submitted to zomato. Kindly help