Zomato Complaints & Reviews

Alot of time the order have been marked delivered and it wasnt even delivered ! They mark it as delivered just to have the tag that the particular delivery boy delivers the food before the time stated! At first the guy used to call and tell that it have happened by mistake and kindly not complain . When we does the executive says it have been done by mistake. Once done is called mistake and not everytime done is called mistake!

I ordered from The food banquet restaurant in Tollygunge kolkata at 10:12 pm on 11th June 2020. I don't knw the timing but after much later the Zomato valet called me and told me he is far away in Behala so it will be very late and he can't come but I told I need to get the food as I was hungry and I need it coz I paid. The Zomato valet told he will do something and food will come. I started tracking my food on zomato and the time started decreasing from 40 mins to 36 and so on. So I thought food was coming. After 1 hour at 11pm the restaurant called me and told that the zomato valet is very far and he can't come and told me that another Zomato valet who is coming in replace to the 1st Zomato valet is also very far and the restaurant has prepared my food at 10:00pm only. So if they deliver the food I would get cold food. I told I don't know I want the food. The restaurant told me to cancel through Zomato app and I will get the money. After much thinking I did it but couldn't as in the Zomato app it was written that all Zomato executives are busy and I should mail it to Zomato email. I did it and didn't get the reply as of now nor the refund. That night only I saw it as written order cancelled in the app so I thought I got the refund but after checking the day after tomorrow I saw no I didn't get the refund. What to do? As I have mailed Zomato and in the app nothing is there worthwhile to complain. Order number is [protected]. My name is Sagar Sanyal from Kolkata.

My money got deducted but the order was not confirmed.
Order number - [protected]

Payment was deducted and have not been refunded i have attached the order no and my reference id

I had ordered a food from dominos on 9th june 2020 and at 9:13 pm they cancelled my order (Id: [protected]) and zomato offered for a refund of rs 272 and i have still not got my refund...

Sir, i am rider and join 4 days before and today my id show suspended due to bgv failed. The verification person does not come my location for verify i inquired everyperson in my street and every person told me not any zomato person come for verification
Company doing fraud activites.
I deposit rs1000 the company does not refundig me and told this is not refundable?

Today i had ordered pizza from dominos.. While making payment it showed "it seems some issue in payment".. So i had made tha payment again.. But then the same amount (Rs.721/) educted twice.. Pls advise how will i get my refund

My order was not delivered "[protected]". The delivery boy sagar didn't deliver me the food. After showing the concern about the inefficient services he didn't responded shirking off the responsibility to deliver the food in my hand or kept it at my door step if i was unavailable.
I want refund for the same.

Order no [protected] dt.03.06.2020 at 07.07 pm

Chicken cheese pizza ordered from our mobile but not delivered to our address.

But message got is delivered.

From mobile no [protected].

Please look into the matter and see that our money get credited to our zomato account.

Otherwise legal liability proceedings.

Serna chat fast food and bakers contact number
[protected].

My order declined and my money not refund

Hi sir /mam
I will order food from zomato and i thought some items are missing then suddenly i cancel the order refund is not received then i will chat with support for this problem employe name ishmeet he told order already prepared from resturent so we can't inisiated refund amount sry then i told mam this item is packet item cream bun item so can you check above that she surly tell sry next question something like that my 125 rs is waste tell me sir kindly take a concern regarding this issue sir i will attached all document to you with order id screen shots
Thank you for your time wating for responsce sir

Respected sir i am mobin pathan resude at sagar city sra bldg no 7 andheri west mumbai i order a cake on date 06/06/20
On time 6.00 pm. I order a cake different and i got a different cake so please take some action again zomato complain other wise i will file a complain in police station and write a report to media
So i request you to please do need full to me
Thankkng you
Mr mobin pathan

I had ordered 2 numbers of coriander fried rice on 4th june through zomato, but received 2 chicken dishes instead. Got in touch with the live chat support asap and they asked to write to [protected]@zomato.com. Did the same with the pictures of the bill and the food received, but got a reply saying everything was correct and hence no refund. We are strict vegetarians and this kind of callous attitude is completely unacceptable

My app is not working. It cant be used for ordering also my too much of zomato credit is not utilizing
This is a cheating.

I had order food from zomato and, i got a mail saying your order is cancelled. And the reason was that i wan un reachable. We have a strong network in our area, it has never happened that my phone is unreachable. I want my refund.

Hi,

I would like to bring to your notice that my order #[protected] - order placed with sweet truth through zomato on 2nd june was not delivered.
1. The delivery representative had called and said that the order cannot be delivered due to heavy rain.
2.. The restaurant has also agreed that the food was returned and they had initiated the refund. (Refer trail mail)
3. But status with zomato shows as delivered, hence my refund is on hold.
I paid rs597 through my card.
4. I tried to contact zomato support through but did not receive a proper response and i was told they cannot process the refund as they are unable to reach the restaurant.
5. It is very clear that the whole mistake is on your part:
Lie #1; u told me it cannot be delivered due to rain and to the vendor that i had canceled as it is bad.
Lie#2; the order is not at al delivered but show it as delivered
Lie#3: u said you are unable to reach the vendor and very much they are.

Better stop all your lies, stop eating my hard-earned money, and refund. At the earliest.

Revathy

On may 23 i ordered food, but the delivery was canceled... So they issued a refund but it has been a more a couple of days... Yet i have not received the refund...

Zomato people auto selected for self pickup from restaurant and im pregant cant go to self pickup i every time order food online home delivery.
And same thing i requested to the malgudi restaurant as well why automatically it got selected for self pickup where as ther was already option of home delivery with precaution.. After payment the buzzer came for self pickup.in thi rain how will i go n self pickup for instructions i called restaurant that how is this possible they tols zomato does not have delivery boys that time they auto arrange for self pickup to customers and they then don't refund saying restaurant prepared the food cant refund it.
Means this is total harrasment for customer i paid 550 rs without getting food delivered they said that we wont refund you the money.
I need refund of my money is not easy to earn ask them or i will file case against them.

SAT 14:43
Dear Zomoto Customer
I would like to draw your attention to the last night incidence which is a leading sacm of Zomoto team।
I ordered through Zomoto । I got a call from the rider Mayank from [protected] that the zomoto has some payment issue so I need to pay cod।since I had no cash he provided with me a phn pay number to make the payment, . I received a call from another number[protected] claiming zomoto and promised to refund the fist payment .
I made the payment as requested by them upon receipt of the order.
Meanwhile I wrote to customer care of Zomoto but there was no response
After some time I got a reply that their rider hasn't asked for the payment.
It was shock to me. They wrote back that rider confirmed not to receive and extra payment. I shared the number of phnay[protected] where Mayank asked
to transfer the money.
I requested zomoto team to put some senior in the conversation but they have shown any interest.
I spoke with Manyak he said he will resolve this with the restaurant . When I called the restaurant they refused any such congratulations with any of the zomoto rider .they called the rider. Mayank the rider promised to visit them . But then stop taking their call.
I called the phn pay number and got the story that zomoto rider asked him to receive the payment and than took some cigarettes and balance money back.
Zomoto Customer care has all details but never bothered to call the restaurant . Mr Vikas from the restaurant is still calling the rider but he cuts his phone . I have all recording of Mayank and his partner in crime so called Ritesh, this was the name given by him..

I request beware of this latest scam of zomoto rider.
If this happens to you Zomoto Customer care is not going to help you out.
This this not the question of money .an aware ness is required to stop such scam.

Hi Mithlesh, Please share your registered phone number and we'll have this checked asap.

[protected]

I m lodging a fir

Your customer care says they havnt seen me giving money . Shame

Now onwards your senior needs to come to check COD for proof

Thank you for sharing the details. We are forwarding this to our team and they will reach out to you.

Your customer care refused

Shame

I always pay tips for RS. 59 or 25 to Rider

This money is not the issue but fraud is the issue

I m frustrated with zomoto for their unprofessional issue

How early

As I have been requesting since last night

Please arrange for a call back, as I need to lodge an FIR

Of this fraud

Hi I'd any one looking at this

Hi can you pls confirm how early

As I don't want to get delayed for lodging a FIR against this scam because I have all the conversation and recordings।

Can you pls confirm immediately

SAT 17:46
Hi

Is any one calling me

SUN 08:24
Hi

Any update

SUN 11:42

Hi Mithlesh, We tried reaching out to you on the registered mobile number, however, the lines weren't connected. Please, help us with an alternate contact number or the appropriate time slot over private message.

I just got a miss call

Call me now

There is no issue with my number

Message me

A nano second call is not considered as a call

Make a proper call

Arranging a call back for you shortly.

Hope it will not take 24hours

MON 08:04

Hi this is the message sent by Your riders partner in crime

I observed the errors when I have realized about the fraud

You turned off messages.
You turned on messages.
MON 18:09
Any update

MON 22:56
Any

Progress

TUES 08:08
Can any one atleast reply that you are looking into this

Apologies for the long hold. Getting this checked and updating you.

TUES 13:35

Please be informed that we had already escalated the matter and our Logistics team is working under this concern and we will be updating you on the issue within 24 more hours. We do apologize for the long hold that had occurred and we will be updating you soon.

But you team promised to close it by today ie 48 hours

It is already more than 72 hours

11:23
Hi please update on the progress

Your extended time limit has already passed.
Grateful if you please update on the action taken in due course

13:55
Dear Zomoto
Emergency service and reply within few hours
Can you please atleast reply . Or assune your team is here to just increase the nerve of customers

Please be assured that our team is proactively looking into your concern and we will reach you out as soon as we have an update.

When

It's Wednesday now

Issue took place on Friday night

We understand that there's been a delay in the process but please be certain that we will get back to you with a resolution.

I have just asked about steps taken by zomoto

There is no call made to the restaurant as yet neither to the panwala

I dont know what steps are taken by the team as yet

Can you arrange for a call back

Sure, let us arrange a call for you right away.

Will wait

16:48
I am still waiting for your call

Any update

Atleast reply

We are sorry for an unpleasant experience. As promised earlier, we will arrange a call for you shortly.

Am I going to get any update

Any call Today by 6pm

Since yesterday you have been promising to arrange for a call

It is really shame to Zomato that after even 96 hours not able to arrange for a call on update

I m waiting for a call

Can u pls confirm

I you are or not

I think you are not able to resolve or take any appropriate action।
Thanks
Let me close the conversation and take any other step for your unsupportive behaviour।

Chat conversation end
Type a message...

I made an order on 29.05.2020 amounting to 189.80/-and the payment was done through net banking. But the payment was incomplete so made an order once again but again the payment was incomplete. Two times the money is being deducted from my account.

So gently process the refund to same account no [protected] sbin0020308

Am hereby attaching the screenshot of orders placed

Refund the money as soon as possible. Hope you will do it soon