Zomato Complaints & Reviews

I didn't get the order correctly delivered i paid 137 rupees

One item was missing and other one is not the one i ordered

Poor customer assistance.

I provided them with pics and all proofs they say they are not able to contact delivery guy or restaurant

It's not my fault

Please refund my money please

With regards to unhealthy food delivered to us dated 20. June 2020. While reporting the same to zomato customer care executive they had allotted me same amount of promo code that particular day. Since i'm chasing zomato sharing them that allotted promo code is not working kindly activate it. Awful no revert from team zomato.

Dear zomato
I have order chicken mandi yesterday at 8pm and my order number is [protected] with out coming at location my order was marked as delivered and my amount was deducted the delivery guy name mohammed salman he is a big laier from 2 hrs he played with me without reaching my location his number is [protected]... Why you people keep this frauder on jobs... I want my refund of 306 as early as possible this is not correct zomato team

Single rupee is very important to us

I request mr deepinder goyal jii and pankaj chadda jii to look into this matter and refund my amount as early as possible and remove that bloody # from job

We ordered ghevar from btw restaurant through zomato and as we opened the seal there was an alive insect inside it.
We made a video and clicked pictures too and we send those photos to zomoato customer executive they just refunded the amount what we can now do with the food we ordered.

Kindly file a complaint for this defamation
Not expected from such a reputed company.

Hi,
I placed the order and completed the payment in the app it displayed session timeout.
Again i placed the order it happend the same after payment completeion. Like this order got placed thrice i contacted the restaurant and asked them to cancel the extra orders can you please provide refund for the cancelled orders.

This is with the continuation of third grievance logged against zomato on same platform with their unsupportive behaviour previous the following are the grievance number:"2108124", "1933329", the company is resolving comments that they have dropped me the resolution email but the thing is that they are not sending any single resolution email and still not unlocking my account, again repeating the details are as follows i have ordered from zomato on january 28/01/2019 and complaint on 29/01/2020, order id #[protected], i compalint about the bad quality food after which zomato refunded me the amount of 235 and after 24 hours they disabled my account, i already mailed to "[protected]@zomato.com", but didn't get any response and solution from them, they told suspicious activity, to report for a bad quality food is a suspecious activity??, request you to please help over here and give solution, so kindly unlock my account on urgent basis. This is with the continuation of third grievance logged against zomato on same platform with their unsupportive behaviour previous the following are the grievance number:"2108124", "1933329", the company is resolving comments that they have dropped me the resolution email but the thing is that they are not sending any single resolution email and still not unlocking my account, now kindly understand the seriousness of the problem and stop messing with the people, and unlock my account on urgent basis.

Hello.. Actually I order some stuffs in KFC as I was starving a lot and first thing comes into my mind is Zomato. My mobile was about to switch off so I asked my husband to book and I plugged in to charge.. After few minutes I received a call from the delivery boy asking for the address.. As always we do is I'll ask the person to come to the exact map or address where I am eagerly waiting for them. though I said him the same he was only repeating for the address how to come.. I am very new to the city so I asked to contact my husband. I very pleasantly asked him that can you please call to the registered please.. even asked him not to get angry to make him call or else if not possible I can even ask and explain him.. but he angrily said that "what you are asking to call another number" he said in a very unpleasant way that made me very upset.. and then I called my husband to ask if he has provided the address because I was waiting. he said me that he didn't even asked the full address while he was explaining he disconnected without saying anything. that made me even more angry because I actually pleased him but his attitude was like something which I have never experienced before in such reputed organisations/companies. He again called me to say that he reached somewhere in the middle where do I come now.. and this is what my husband was trying to explain him. I just said him the you are saying mam but why aren't you giving respect.. I pleased you my dignity and you are behaving in this way.. yeah I was in angry though but I said him that I completely understand your situation and we respect your work but even please understand ours.. he rudely said me that "that isn't a matter I somewhere closely reached to your place so tell me where should I come only tell me that and even he used very manner less attitude and words while he said that" I said what??? and disconnected.. he again called me and asked where do I come.. Do I deliver or not.. I said I don't know I'll ask my husband to call.. because that is what I am saying I don't know the address from the starting.. I am actually so sorry guys I asked my husband to give the number in the instruction because I am the one who is going to collect if he reaches to the address and calls me and that is what happening everytime.. then I again stepped down to collect food he was there shouting to my husband in the phone call and hanged up stating that " sir disconnect (rudely)" and he disconnect that made me even more upset and I was very much fed up and I don't want to eat anything given by him. but though I understood the situation and I don't want to create a scene in my locality because that was an evening time and everyone was relaxing outside their house.. I went close to him and without saying anything asked for the food kindly but on the sudden he shouted on me like the hell in front of everyone there. I was very much embarrassed and I told him that you are shouting like something.. he told me while shouting that "my phone isn't working okay??" so I told him that then that wasn't our mistake, that's your mistake and you should have asked sorry to me but instead I was pleasing. Though after following all the instructions pretty well I don't know why was I treated in such a way?? I wanted to throw the food right away in front of him but giving his service a respect I brought the food and without even having anything threw the same in dustbin. very important thing that made me even more upset is I was asking for food and raising my hands but he was just shouting and was looking at his phone doing something.. for so long he made me to stand at the same place and then after asking him for 4-5 times he gave me the order. This was like a disaster to me even because of this I couldn't even concentrate on my job properly.. Feeling very bad when my neighbors asked me what's wrong. I wanted to complain only because while leaving he told me " Go Go and complain" that made me to complain or else I always respect humanity and the service. I kindly request you to please warn these kind of behavior so that no one should become upset when they are starving for food like me.. That's very bad thing according to me.. Thank you..

Mere account se apke employee ne 5000 rs ka transfer apke canera bank me Kara liya hai
Dear SBI UPI User, ur A/cX8953 - debited by Rs5000.0 on 20Jul20 Ref No[protected]. Download YONO @ www.yonosbi.com
062241 one time password to process on Canara Bank Mobile Banking.It is valid for 15 minutes.Do not share your OTP with anyone.
Mera money account me transfer kare
Ya call kare [protected]
SHUBHAM GOUR Indore Madhya Pradesh
Apke employee ne mujhe call kiya our
Fraud kiya +
[protected]
Employee number zomato centre se receive Hua.
Plz help me
Search zomato Google

My account fraud

Hi

My order no : ORDER NUMBER [protected] date: 18 July 2020.

i order food from Zomato, their customer executive/Runner spoke wiith me and promised me to reach the destination but he never arrived and canelled my order.

Zomato cancelled the order and told me that you did not pick up your call which is completely wrong as i spoke with the customer executive.

i lost 511 rs and learned a lesson. Never going to order from Zomato. if i have to eat i will go and collect my self or eat which is closeset to my home restaurarent.

Dear sir /madam my name is kapil soni. i am a delivery boy in fatehabad haryana. My id no- [protected]. Fe 787993 This id is terminated and i want work with zomato again please reopen my account and i have no any more job in my area. Please please sir open my account. Please please by request. I am waiting for your reply.plzzz give me one chance

Sir meri login id [protected] h. Due to order rotational flow placed by single customer, my zomato id had been deactivated. Pls sir activate my id as soon as possible. Roopchand gautam
Location - noida expressway sector 135
My login id is fe108408...

Hi,

I am jyoti arora residents in of new delhi, pitampura.

I placed the order with jiva ayurveda and they have tie up with zomato for delivery, i placed the pre paid order for my mother and zomato agent charged her the amount, by making fool senior citizen. This is not acceptable from zomato.

When i file this complain with jiva they forwarded this to zomato and one of the supervisor's visited our place with wrong representative. When we said he was not the one. We reported in his office the case is closed and said he came with the two representative, where in he came only with one representative.

I am not at all happy with this and want to file the claim against fraud, cheated senior citizen, harassment in front of everyone for chasing my money.

I placed the order on my mother's address

124 - sansad vihar, west enclave, pitampura, new delhi 110034

The zomato supervisor who visited his number +[protected], who also cheated us.

Regards
Jyoti arora
[protected]
Jyoti. [protected]@aol.com

Today - 10th july i placed an order (Order no. [protected]) of anount rs. 676 (Paid online in advance) and rider did not deliver the order. The order was cancelled without any intimation and no refund is provided.

The address mentioned in the order was absolutely correct, however, the reason shared by zomato team was incorrect gps location, which is not my fault.

I contacted zomato senior management via twitter, however, no response.
Zomato support team clearly denied to return charges.

I don't know how to get my amount back.

Please support.

Zomato accepts the order and almost when the food is expected, they cancel the order. Both my last orders got accepted and almost half an hour later, they were closed. I wrote a feedback but no one at zomato even cares to respond. There is no one at zomato to speak to. Very bad service at zomato. Not ordering from zomato any more.

Respected sir/madam
Sir this is kavitidevi kiran from Hyderabad I'm a rider patnar from Hyderabad locality (tolichowki) sir my I'd was blocked this month 08/07/2020 I doing job sincerely in zomoto my FE I'd (468974)my mobile number [protected] on that day runner app I'm doing job in ruuing my I'd was blocked I cld so many people tl office no one is not responding to me in suddenly I'd was blocked in during order please check the status...

Hello Team,

I have ordered the food on 25th June. while the delivery boy called me sir your food has been received, I said please leave the order at reception else my office is nearby location by 1 km. i will pay you 50 rs extra for the same.
but neither he delivered the food at my PG reception nore at my office & stop picking the call. therefore connected to restaurant owner he also said, that he is not picking the phone & as discussed earlier he will deliver your food at your office, I complaints to zomato through email & call, but I didn't get any satisfactory reply, while the recordings I have shared with them its clearly mentioned that they have not delivered the food by delivery boy & restaurant owner.

My registered mobile no on zomato - [protected]
Email address- prashantt.[protected]@gmail.com

Hello i'm unable to apply promo code in zomato and i have been facing the issue for atleast an year and i stopped using the app since i had knowledge to make a complaint.. Kindly do the needful..

I have order burger form Zomato but haven't received and it is showing delivered my order is [protected]

Sir my name dharmvir/ new shri krishna bakery and dairy

Sir ji mera outlet kisi kaarn band tha.. Too inke am ka phone aata hai.. Phone offline kyu kiya.. Main aap outlet band karwa doonga.. Main pucha kyu bhai kisi samsya ke karna band tha.. Wo bola ki 2 saal se chala rahe ho on karne ka nhi pata.. Maine kaha ki nhi sir hum isko jayda nhi chedte... Aap aake theek kar jaaoo... Wo boola mere paas 1500 outlet kisi pe jaao... Main abhi band karwata hun tumhara a/c.. Ye lo ho gya