Zomato Complaints & Reviews

The order had been placed to landmark hotel through the app. The amount of 2022 was deducted from my bank account even though the transaction was unsuccessful as shown by the by the app. The order was placed on 8 th march. 680666 was the otp sent. There was no food delivery maid nor has the amount been credited. I am looking forward to the refund. I thought that it would happen within 24 hours but it hasn't been yet. Please hep me out...

Not giving orders and failing online payment in zomato delivery app. No helpline. When i called team leaders in trivandrum, they refused take a friendly decision and help. And they told me they also don't know and can't do anything in solving all problems. Pls give orders to me. My zomato delivery account added mobile number is [protected]. Not only me facing these issues. Kindly pls fix it soon as possible....

I have ordered two chicken dishes out of which one was good gongura chicken was to days older and rotten rotten chicken delivers from dande’s hyderabad biryani.

Raised a complaint with zomato but customer care responding to send the pics after two days. Writing this complaint so that others will be cautious while ordering food. Hope action would be taken on restaurant and zomato as well

Order id: [protected]br...

I have ordered food for my friend as i am not in india i gave her number in special instructions and taking this as advantage delivery person did not deliver the food and he even spoke impolite with the people and did not make the delivery

Delivery person was very rude and he spoke bad words with my female friend in call and harsh behaviour.

I need a proper response from delivery person on his behaviour with...

On 5th March 7:46 pm I had placed an order from Subway, details mentioned below. The address given is correct and has been serviced accurately on many previous occasions.

The delivery partner (Kamlesh) had gone to the wrong location. Upon calling him, his attitude towards me was rude and unprofessional. He refused to deliver and asked me to cancel the order.

I took this up with zomato customer care chat (Sandeep)...

I am pik order
Am go to costomer location for the dilivary
Am reach dilivary location then cal to costomer
Costomer cant come ground flour
Inside entrt not allowed so i am dont go inside hostel rules

Then i can cal to suport team
Say whole problem
Suport team conform with costomer then cancel the order
So why i get charge and company cant give me incetive this day...

I ordered ice cream from zomato with a distance fee. I waited for an hour for the order to be delivered and to my surprise the order was cancelled after an hour stating the zomato guy was unable to reach me. When i contacted their support team they so conveniently said that the order is cancelled as the delivery executive was not able to reach me and i would not be refunded any amount as per their policy. I was completed shocked to hear this...

How can your service has become so poor after tieing up with uber, i have ordered one food and my navigation is not working properly so thw address it took is half correct after the order prepared delivery boy said he cant come aa he is riding cycle, is tat my fault, zomato person cancelled my order and deducted my money, they didn't deliver deducted ny money do you think restaurant person throw that order no i thnik he used thw same order...

I had ordered food from dominos on 14-feb. Did not receive my order till 1 hr so went to hand pickup the order and had asked for the refund as per dominos police. Domino's had initiated refund on 15-feb for 368rs. Order i'd[protected]
Bank ref no.[protected]zomato_cc
But until now i have not received the money in my source card.

Really disappointed with zomato. Being such a huge brand stealing money from customer?...

Dear team,

Yesterday at around 10 pm i had placed an order from zomato for muradabadi biryani and coke [500 ml].

However, the order was not complete i haven't received the coke and i am also not sure inside the box it will be muradabadi biryani and before checking the order, the delivery guy had updated the delivery status as delivered. Also, the order which i had received it seems like it came from roadside...

Dear team
Highly disappointed about order vs delivery

I had ordered family pack egg biryani and one pannee biryani single

But both received single biryani

Bill amount also lot of difference.

My order bill is 656/-
Received bill along with parcel 367/-

Both zomota delivery boy and restaurant guy not giving proper response 😡

Hope we...

I booked a table yesterday on 2nd of march of a restaurant 4th march dinner and my table got confirmed also. But the next day that is today on 3rd of march when i opened my zomato account my account got disabled. I have neither complained of an order and not placed an order since 2 months then also my account got disabled without any information. My email id is satishyadav. [protected]@gmail.com....

I had recently ordered 3 dark forest pastries, the order i had received had packaging related issues, one of two boxes were squashed and the two pastries in them were completely crushed so i demanded a refund but the customer associate is giving me lame excuses about how he is not able to proceed with a refund or any compensation.
I have sent the photos in attachment, do check
Regards
Order no:[protected]...

I have order a food on zomato with order no:[protected] and delivery came after 45 minutes and said he is waiting outside i went out and no where found him and j called he said he us waiting in different location and when i said to come my location which is setup in zomato app then he refused to come to my place. Immediately i contacted the chat support of zomato then said sorry and said they will cancel my order and asked to me place another...

I ordered pizza on march 1, 2020 (Order id - [protected] from pizza hut) and within 5 minutes i intended to cancel it. My problem started with the chat bot zomato uses. Even the first time i used it selected incorrect option.in 5-10 minutes you think the order is prepared by pizza hut? And in my order was a chocolava (Which i am sure, they must have prapred in bulk and if i cancel the order, goes to the next one and a soft drink, which again...

This order was never delivered. Who delivered it? When was it delivered? And to whom was it delivered?
Ovenstory dwarka sector 8 from where we ordered, we are trying to call them but they are not answering the call.
We have a screenshot which shows that at 22:19 pm it shows that the order will be delivered shortly. We have all the screenshots and call recording in which the ovenstory employee clearly states the the delivery...

Hi Team
I have ordered noodles from fork with stick restaurant from zomato . I was waiting for my order. But delivered boy didn't came which time was given on zomato and i have received one message trying to reach u .. u ordered has been cancelled.. we have bell outside the house.. did he bell ..he didn't. I called to delivery boy. He said he reached in dlf phase. Waoo what a speed with in 2 min he reached in delf phase .They waste...

I have placed one order and cancelled it in 2 minutes.
And i have also called to the respected restaurant and they have not begun to prepare my order yet they said is just came and after he knew that order is cancelled he just left.
Still they didn't gave me my money back. Because i have no money left today... I am not able to order something else to eat and i live in hostel. And i have nothing to eat.
This is wrong....

I am extremelyâ frustrated and disappointedâ with the service provided by zomato. I ordered my sandwich with subway dip 1 at 1:18p. M. And it is now 2:50p. M. Dubai time and i have not received my food. I have listed my number and the driver did not bother to call me. Delivery location is 5 mins walk from the subway branch. I chose to order online and paid aed 5 for delivery because i was busy in meetings!! This...

Zomato has disabled my account from online ordering, all because i complained abut the wrong order last year. They added zomato credits to my account and then conveniently disabled my account. Now those credits are useless for me. My gold membership got wasted.

Mr. Deepinder goyal can confirm if they decide to not activate delivery again once disabled?...