Zomato Complaints & Reviews

Hi zomato,
I have an issue here
My order has been placed from hyderabad eatz restaurants and also i amount of 188.60 rupees has been debited from my account.
We have reached the zomato chat service but there is no result. There are mentioning that they cannot refund or else replace my order.

We are expecting the positive replay
Because this may effect your brand and also the service.
br...

I've ordered food from coffee and tiffin restaurant (Order i'd -[protected]) this was on november 2019, and yet i haven't received the refund and i've ordered again from bakerstreet pizza ([protected] - order i'd) and i haven't received refund and they're give rrn number through which we can track the refund but i dont think that is useful. I paid using gpay, so kindly refund the amount to zomato wallet so that atleast i can use it again :)...

My order was cancelled by your executive because my live location was different from the location i wrote. It is not my problem if my live location wasn't detected correctly by your stupid app, i did pit the whole address so i dont know what's the fuss about.
I requested your delivery guy to come to the location which was literally 9minutes away and even told him that i will give him extra money for this but his stubborn behaviour...

I made an order today and the order got cancelled.

Even after the cancellation i connected within seconds with the support team to undo the order. They said me that i wouldn’t get a single rupee nor the food.

I lost all my rs270/- for nothing.

This is so bad and fraud. Partial refund atleast must be provided or a coupon atleast.
Total order amt has been taken for cancellation and i received...

A product was not delivered to me worth rs 570. Then i asked for a refund but instead a promo code was added to my account and i wasn’t informed of the validity of this code and now the code has got expired and zomato is not updating it. This is not fair since the order was not delivered and i asked for refund to account but zomato advisor sent it as a promo code. They have charged me incorrectly when i have not even have used the services....

Hellow sir, i ordered food in zomoto (Order number: [protected]) we ordered food at 4.46, still food is not delivered. Zomoto agent said to complaint it in zomoto customer care. I complained but they are not giving perfect reason. I have been wiating for more than 1 hr, but they insulting me by sending " for compansation we send you rs. 100. Then they cancelled the order and initiated refund. I need the refund today. Please help me out...

Ordered food from zomato. Zomato claims on the delivery page (See attached file) they were at my address but i didn't receive the order which is a lie. I tried calling them back almost immediately, first i was put on hold as the valet was on call with someone else. Then my calls were ignored. There has been news before of zomato valets eating food ordered by customers, i believe the same has happened here under the guise of me not being there...

Hi zomato team,
I have placed an order on 27/02/2020 against order#[protected] using your app. The order details was 2-mutton biriyani from arsalan and total charges was 447/-.
After few minutes later i received a call from your rider that he not able to find my delivery location, when i placed the order via my mobile using number [protected] the delivery location was mentioned below.
49, purna mitra place kolkata 700033,...

I have order some items from zomato and item was not delivered i paid online 102 rs when i called zomato delivery boy he said it's the mistake of hotel owner
And i called hotel owner he said the mistake is by zomato delivery boy
Please help me...
It's the second time iam facing this issue
And the zomato app does not consist any customer support only a automated chat system where it is time wasting...
...

I have not received the order for more than a hour so i have tried to contact customer care. Later on she said that the order is delivered but as in the status it was showing it was still in preparation and the valet is also not assigned so i asked how can it will be delivered without the valet. When i was able to prove it, my order got cancelled. So, i have waited for more than a hour and she was trying to manipulate me but when she found...

I ordered schezwan gobi noodles and gobi manchurian through zomato. I paid 186 rupees to zomato. They accepted my order and arranged a delivery boy for the food in name abdulhameed. And after 15 minutes, the hotel person calls me and tell me to change the food item. I said, I am like to eat this food only, when I ordered. It is showing in zomato, in stock. After taking my money and accept, now without my knowledge, zomato cancelled my ordered.....

Order number: [protected]
Placed on 26th Feb at 01:18 pm.
App: Zomato
Mode of payment : Google Pay
I have ordered Butter Chicken Naan & Crispy Corn Meal from UBQ by Barbeque Nation and the delivery person was late so I called him and when I asked him for my order he said that my order is cancelled because he wasn't able to connect with me. Then I connected zomato on chat, they also replied me that order was cancelled...

My name ayush suman
Zomato login i'[protected]@gmail.com
Number-[protected]
I have order a food item on26/02/2020 from sania snacks used the paytmnewupi cashback code upto 50-200 instant cashback written cashback applied successfully but now on 27/02/2020 did not received any cashback from zomato neither i cant be able to reach contact customer care as well......

I have ordered food on 22/02/20 and cancelled the order with in few mins.
But zomato not refunded the money, they said for cancelled order they will not refund the money.
How can they prepare the food in 5 mins & if this is the policy then zomato team have to deliever the food as well.
There is no customer care number and on emails they said will not refund the money.
There is big fraud going on. we can easily...

As advertised by zomato, get food delivered within 30 minutes or get it for free is a misleading advertising and fake. I had ordered food at 8:58 pm on february 25 2020 and the food was delivered at 9:48 pm on february 25 2020. Which is more than 30 minutes. I have a screenshot from zomato stating that the food will be delayed and when i requested for the refund, they denied....

Hello, i payed for zomaland tickets and payment was successful, however there was no confirmation about the tickets i checked email, sms and even in app (Zomato) but no tickets, so i contacted zomato chat customer support as there is no voice customer support, and i was told that the payment wasn't confirmed, the amount was deducted from my account, i payed for 3 tickets each 399rs, i payed total of 1197rs, and i was told that if the amount...

My Order was placed and the driver reached my street and called couple of times. I was held up in important call and couldn't pick his call. Zomato delivery guy cancelled the order and updated status as "No refund" as customer was not available to collect the order. As a customer, my expectation was that Zomato delivery guy should knock the door and deliver the food rather calling to customer's mobile phone to check the availability. Customer...

I have ordered food through zomato mobile app on 23/02/2020, 7:42 pm (Order no. [protected]) and i paid the amount for the same through my debit card.
The delivery boy for the above said order has gone to wrong address, which was confirmed by him when i called him and subsequently cancelled the order.
On very next minute i approached zomato "online ordering help" and found that there is no contact no. To call and only chat help...

Hi,

I ordered (Order no: [protected]) food from the app and it was not properly sealed properly due to which it got spilled. Order number in subject line also attached the screenshot to cross reference it.

I am a vere hygienic person and trust zomato to deliver hygienic food. Also i rely on zomato for my daily quota of food as evident from my orders.

I have no complain from zomato in terms of customer...

My concern is about order number [protected] that i placed yesterday.
I place order for 3 rolls and get missing items and very poor quality.
1st packing of food was not ok. And they send me pratha that was only wrapped with veg and chicken.
Ever you listen roll was in paratha and it's quality also so much poor
I throw all roll in dustbin.
Because this can be reson of bad health.
I talked to...