Zomato Complaints & Reviews

Today - 10th july i placed an order (Order no. [protected]) of anount rs. 676 (Paid online in advance) and rider did not deliver the order. The order was cancelled without any intimation and no refund is provided.

The address mentioned in the order was absolutely correct, however, the reason shared by zomato team was incorrect gps location, which is not my fault.

I contacted zomato senior management via twitter, however, no response.
Zomato support team clearly denied to return charges.

I don't know how to get my amount back.

Please support.

Zomato accepts the order and almost when the food is expected, they cancel the order. Both my last orders got accepted and almost half an hour later, they were closed. I wrote a feedback but no one at zomato even cares to respond. There is no one at zomato to speak to. Very bad service at zomato. Not ordering from zomato any more.

Respected sir/madam
Sir this is kavitidevi kiran from Hyderabad I'm a rider patnar from Hyderabad locality (tolichowki) sir my I'd was blocked this month 08/07/2020 I doing job sincerely in zomoto my FE I'd (468974)my mobile number [protected] on that day runner app I'm doing job in ruuing my I'd was blocked I cld so many people tl office no one is not responding to me in suddenly I'd was blocked in during order please check the status...

Hello Team,

I have ordered the food on 25th June. while the delivery boy called me sir your food has been received, I said please leave the order at reception else my office is nearby location by 1 km. i will pay you 50 rs extra for the same.
but neither he delivered the food at my PG reception nore at my office & stop picking the call. therefore connected to restaurant owner he also said, that he is not picking the phone & as discussed earlier he will deliver your food at your office, I complaints to zomato through email & call, but I didn't get any satisfactory reply, while the recordings I have shared with them its clearly mentioned that they have not delivered the food by delivery boy & restaurant owner.

My registered mobile no on zomato - [protected]
Email address- prashantt.[protected]@gmail.com

Hello i'm unable to apply promo code in zomato and i have been facing the issue for atleast an year and i stopped using the app since i had knowledge to make a complaint.. Kindly do the needful..

I have order burger form Zomato but haven't received and it is showing delivered my order is [protected]

Sir my name dharmvir/ new shri krishna bakery and dairy

Sir ji mera outlet kisi kaarn band tha.. Too inke am ka phone aata hai.. Phone offline kyu kiya.. Main aap outlet band karwa doonga.. Main pucha kyu bhai kisi samsya ke karna band tha.. Wo bola ki 2 saal se chala rahe ho on karne ka nhi pata.. Maine kaha ki nhi sir hum isko jayda nhi chedte... Aap aake theek kar jaaoo... Wo boola mere paas 1500 outlet kisi pe jaao... Main abhi band karwata hun tumhara a/c.. Ye lo ho gya

Order id - [protected]. I have ordered 1 plate chole bhature and 1 plate chole kulche from imperial chaat through zomato which was delivered by zomato valet dheeraj and when the order was opened there is only 1 plate chole kulche and choke bhature is missing in the packet and now the restaurant is also not picking up the phone and valet also not picking the phone. Zomato support also not giving any response on this complaint i have the food pic also which was received. Pls help🙏.

I orderd 2burger and two veg wraps from burger king sector 35 chandigarh and rs 306.85 deducted from ny bank account. And food is undelivered and no refund received

I ordered 2 chicken shwarma + 2 lime juice + 3 sharjaj shake but order qty was not fulfil
There was only 5 chicken shawarma + 2 fresh + 3 sharjah shake lime according to order there should be 6 rolls and 6 fresh lime and when i contacted zomato for this they told me they delievered you correct order.

Hi all
This mail is to let all the concerned authority about the incident occurred with a zomato rider and what is the response of zomato management. Yesterday while delivering i got a order of laziz pizza restaurant at motihari when i reached at the restaurant and was just picking up the item the person at the restaurant abused, threatened and thrashed at the restaurant and let me go outside without item even after picked up. Immediately when i report this matter to concern authority tl mr. Neeraj and abhinav sahay they started crying over me and told in a word leave the job. Ok, it's not a problem but i thought it would be better to let all the concerned authority report about this issue before leaving such that it never happens with other rider. Think a rider works for zomato day and night, in rainy and sunny days, and even in the storm go outside to serve precious customer and when behaved at restaurant like a beggar and thrown away out of restaurant and when he calls management for help he is told to "leave the job". This is not fair and listen my polite word once if you people continue to hire such unskilled, not user-friendly and uneducated person who having even the problem to understand the rider problem then one day will come your whole business will be lost due to your mis-management. Now always remember your whole business depends upon your lower level management. It means riders are pillar of your success and if you can't secure riders self respect and every time you pronounce only one sentence "leave the job" or your id will be de-activated will not push your business. Now finally, i want to say that i am leaving this job without my desire but suggest once more improve your management team.
Thanks
Rajiv ranjan shrivastva
Motihari zomato rider
Zomato id : fe573292
Mobile : [protected].

The prepaid order no. Is [protected], the delivery person didn't call and cancel the order and ran away with the food. The chat support team did not help and zomato app don't have any support number that you can call them. No refund received lost my money.
Beware of prepaid order in zomato.

My self deepak gupta
Phone no: [protected]
We had ordered for dinner from zamato and paid amount twice rs 170/-
We recieved the order for one
Where we paid 170/- +rs 170/- two times
Kindly refund our money back
The details of money sent is in mobile phone

I have ordered from zomato and the order was not delivered as the delivey agents bike broke down, but after 2 hours the order shows delivered and there is no response from customer care.. Worst service, paid money but didn't receive food.

My order wasn't placed at all, but the money got cut from the bank and its been months since that and i haven't received my refund as yet. They had mentioned that it would get refunded within 5-7 days

Zomato blocked my account even though I have completed orders a day before it blocked my I'd

I have ordered a cake but restaurant number is not showing in app and i have cancelled my order and zomato charged cancellation charges of cake amount.

I orderd some food from zomato, and when i received the food it was not in a good condition, the packaging was not enough secured, and i also found that food was not cooked property its was 50% raw cooked and was not eatable, so i jst raised a complaint in the start they denied to refund and said that (We will escalate the review). And after so many discussion they jst issued an coupen of that payed amount in there app even without my confirmation. I was asking him to refund the money into my source payment mode, but they jst denied, and there is a thing to remember the refunded coupon has validity till 30 june, it means if i don't use it in that time then the coupen will be expired... That means they are bounding us to purchase over there...

Plz resolve the issue
Dinesh verma
Ph-[protected]
E-mail-mymail. [protected]@gmail.com
Order no-[protected]

Placed food order on zomato on 21st june 2020 night, but my order showing delivered on the app but i haven’t received yet, delivery boy says he already delivered, complained to zomato customer care, they just said “sorry we can’t refund"
My order number [protected].

Zomato delivery boy bluffing, he must have delivered at some wrong place and saying he has delivered to me... Kindly look into this unethical practice of zomato and refund my money.

The valet marks it delivered and does not even come to my place. Zomato juta gives a refund for an order stolen. They don't have proper escalation hierarchy.