Zomato Complaints & Reviews

This is with the continuation of third grievance logged against zomato on same platform with their unsupportive behaviour previous the following are the grievance number:"2108124", "1933329", the company is resolving comments that they have dropped me the resolution email but the thing is that they are not sending any single resolution email and still not unlocking my account, again repeating the details are as follows i have ordered from zomato on january 28/01/2019 and complaint on 29/01/2020, order id #[protected], i compalint about the bad quality food after which zomato refunded me the amount of 235 and after 24 hours they disabled my account, i already mailed to "[protected]@zomato.com", but didn't get any response and solution from them, they told suspicious activity, to report for a bad quality food is a suspecious activity??, request you to please help over here and give solution, so kindly unlock my account on urgent basis. This is with the continuation of third grievance logged against zomato on same platform with their unsupportive behaviour previous the following are the grievance number:"2108124", "1933329", the company is resolving comments that they have dropped me the resolution email but the thing is that they are not sending any single resolution email and still not unlocking my account, now kindly understand the seriousness of the problem and stop messing with the people, and unlock my account on urgent basis.

Hello.. Actually I order some stuffs in KFC as I was starving a lot and first thing comes into my mind is Zomato. My mobile was about to switch off so I asked my husband to book and I plugged in to charge.. After few minutes I received a call from the delivery boy asking for the address.. As always we do is I'll ask the person to come to the exact map or address where I am eagerly waiting for them. though I said him the same he was only repeating for the address how to come.. I am very new to the city so I asked to contact my husband. I very pleasantly asked him that can you please call to the registered please.. even asked him not to get angry to make him call or else if not possible I can even ask and explain him.. but he angrily said that "what you are asking to call another number" he said in a very unpleasant way that made me very upset.. and then I called my husband to ask if he has provided the address because I was waiting. he said me that he didn't even asked the full address while he was explaining he disconnected without saying anything. that made me even more angry because I actually pleased him but his attitude was like something which I have never experienced before in such reputed organisations/companies. He again called me to say that he reached somewhere in the middle where do I come now.. and this is what my husband was trying to explain him. I just said him the you are saying mam but why aren't you giving respect.. I pleased you my dignity and you are behaving in this way.. yeah I was in angry though but I said him that I completely understand your situation and we respect your work but even please understand ours.. he rudely said me that "that isn't a matter I somewhere closely reached to your place so tell me where should I come only tell me that and even he used very manner less attitude and words while he said that" I said what??? and disconnected.. he again called me and asked where do I come.. Do I deliver or not.. I said I don't know I'll ask my husband to call.. because that is what I am saying I don't know the address from the starting.. I am actually so sorry guys I asked my husband to give the number in the instruction because I am the one who is going to collect if he reaches to the address and calls me and that is what happening everytime.. then I again stepped down to collect food he was there shouting to my husband in the phone call and hanged up stating that " sir disconnect (rudely)" and he disconnect that made me even more upset and I was very much fed up and I don't want to eat anything given by him. but though I understood the situation and I don't want to create a scene in my locality because that was an evening time and everyone was relaxing outside their house.. I went close to him and without saying anything asked for the food kindly but on the sudden he shouted on me like the hell in front of everyone there. I was very much embarrassed and I told him that you are shouting like something.. he told me while shouting that "my phone isn't working okay??" so I told him that then that wasn't our mistake, that's your mistake and you should have asked sorry to me but instead I was pleasing. Though after following all the instructions pretty well I don't know why was I treated in such a way?? I wanted to throw the food right away in front of him but giving his service a respect I brought the food and without even having anything threw the same in dustbin. very important thing that made me even more upset is I was asking for food and raising my hands but he was just shouting and was looking at his phone doing something.. for so long he made me to stand at the same place and then after asking him for 4-5 times he gave me the order. This was like a disaster to me even because of this I couldn't even concentrate on my job properly.. Feeling very bad when my neighbors asked me what's wrong. I wanted to complain only because while leaving he told me " Go Go and complain" that made me to complain or else I always respect humanity and the service. I kindly request you to please warn these kind of behavior so that no one should become upset when they are starving for food like me.. That's very bad thing according to me.. Thank you..

Mere account se apke employee ne 5000 rs ka transfer apke canera bank me Kara liya hai
Dear SBI UPI User, ur A/cX8953 - debited by Rs5000.0 on 20Jul20 Ref No[protected]. Download YONO @ www.yonosbi.com
062241 one time password to process on Canara Bank Mobile Banking.It is valid for 15 minutes.Do not share your OTP with anyone.
Mera money account me transfer kare
Ya call kare [protected]
SHUBHAM GOUR Indore Madhya Pradesh
Apke employee ne mujhe call kiya our
Fraud kiya +
[protected]
Employee number zomato centre se receive Hua.
Plz help me
Search zomato Google

My account fraud

Hi

My order no : ORDER NUMBER [protected] date: 18 July 2020.

i order food from Zomato, their customer executive/Runner spoke wiith me and promised me to reach the destination but he never arrived and canelled my order.

Zomato cancelled the order and told me that you did not pick up your call which is completely wrong as i spoke with the customer executive.

i lost 511 rs and learned a lesson. Never going to order from Zomato. if i have to eat i will go and collect my self or eat which is closeset to my home restaurarent.

Dear sir /madam my name is kapil soni. i am a delivery boy in fatehabad haryana. My id no- [protected]. Fe 787993 This id is terminated and i want work with zomato again please reopen my account and i have no any more job in my area. Please please sir open my account. Please please by request. I am waiting for your reply.plzzz give me one chance

Hi,

I am jyoti arora residents in of new delhi, pitampura.

I placed the order with jiva ayurveda and they have tie up with zomato for delivery, i placed the pre paid order for my mother and zomato agent charged her the amount, by making fool senior citizen. This is not acceptable from zomato.

When i file this complain with jiva they forwarded this to zomato and one of the supervisor's visited our place with wrong representative. When we said he was not the one. We reported in his office the case is closed and said he came with the two representative, where in he came only with one representative.

I am not at all happy with this and want to file the claim against fraud, cheated senior citizen, harassment in front of everyone for chasing my money.

I placed the order on my mother's address

124 - sansad vihar, west enclave, pitampura, new delhi 110034

The zomato supervisor who visited his number +[protected], who also cheated us.

Regards
Jyoti arora
[protected]
Jyoti. [protected]@aol.com

Today - 10th july i placed an order (Order no. [protected]) of anount rs. 676 (Paid online in advance) and rider did not deliver the order. The order was cancelled without any intimation and no refund is provided.

The address mentioned in the order was absolutely correct, however, the reason shared by zomato team was incorrect gps location, which is not my fault.

I contacted zomato senior management via twitter, however, no response.
Zomato support team clearly denied to return charges.

I don't know how to get my amount back.

Please support.

Zomato accepts the order and almost when the food is expected, they cancel the order. Both my last orders got accepted and almost half an hour later, they were closed. I wrote a feedback but no one at zomato even cares to respond. There is no one at zomato to speak to. Very bad service at zomato. Not ordering from zomato any more.

Hello Team,

I have ordered the food on 25th June. while the delivery boy called me sir your food has been received, I said please leave the order at reception else my office is nearby location by 1 km. i will pay you 50 rs extra for the same.
but neither he delivered the food at my PG reception nore at my office & stop picking the call. therefore connected to restaurant owner he also said, that he is not picking the phone & as discussed earlier he will deliver your food at your office, I complaints to zomato through email & call, but I didn't get any satisfactory reply, while the recordings I have shared with them its clearly mentioned that they have not delivered the food by delivery boy & restaurant owner.

My registered mobile no on zomato - [protected]
Email address- prashantt.[protected]@gmail.com

Hello i'm unable to apply promo code in zomato and i have been facing the issue for atleast an year and i stopped using the app since i had knowledge to make a complaint.. Kindly do the needful..

I have order burger form Zomato but haven't received and it is showing delivered my order is [protected]

Sir my name dharmvir/ new shri krishna bakery and dairy

Sir ji mera outlet kisi kaarn band tha.. Too inke am ka phone aata hai.. Phone offline kyu kiya.. Main aap outlet band karwa doonga.. Main pucha kyu bhai kisi samsya ke karna band tha.. Wo bola ki 2 saal se chala rahe ho on karne ka nhi pata.. Maine kaha ki nhi sir hum isko jayda nhi chedte... Aap aake theek kar jaaoo... Wo boola mere paas 1500 outlet kisi pe jaao... Main abhi band karwata hun tumhara a/c.. Ye lo ho gya

Order id - [protected]. I have ordered 1 plate chole bhature and 1 plate chole kulche from imperial chaat through zomato which was delivered by zomato valet dheeraj and when the order was opened there is only 1 plate chole kulche and choke bhature is missing in the packet and now the restaurant is also not picking up the phone and valet also not picking the phone. Zomato support also not giving any response on this complaint i have the food pic also which was received. Pls help🙏.

I orderd 2burger and two veg wraps from burger king sector 35 chandigarh and rs 306.85 deducted from ny bank account. And food is undelivered and no refund received

I ordered 2 chicken shwarma + 2 lime juice + 3 sharjaj shake but order qty was not fulfil
There was only 5 chicken shawarma + 2 fresh + 3 sharjah shake lime according to order there should be 6 rolls and 6 fresh lime and when i contacted zomato for this they told me they delievered you correct order.

Hi all
This mail is to let all the concerned authority about the incident occurred with a zomato rider and what is the response of zomato management. Yesterday while delivering i got a order of laziz pizza restaurant at motihari when i reached at the restaurant and was just picking up the item the person at the restaurant abused, threatened and thrashed at the restaurant and let me go outside without item even after picked up. Immediately when i report this matter to concern authority tl mr. Neeraj and abhinav sahay they started crying over me and told in a word leave the job. Ok, it's not a problem but i thought it would be better to let all the concerned authority report about this issue before leaving such that it never happens with other rider. Think a rider works for zomato day and night, in rainy and sunny days, and even in the storm go outside to serve precious customer and when behaved at restaurant like a beggar and thrown away out of restaurant and when he calls management for help he is told to "leave the job". This is not fair and listen my polite word once if you people continue to hire such unskilled, not user-friendly and uneducated person who having even the problem to understand the rider problem then one day will come your whole business will be lost due to your mis-management. Now always remember your whole business depends upon your lower level management. It means riders are pillar of your success and if you can't secure riders self respect and every time you pronounce only one sentence "leave the job" or your id will be de-activated will not push your business. Now finally, i want to say that i am leaving this job without my desire but suggest once more improve your management team.
Thanks
Rajiv ranjan shrivastva
Motihari zomato rider
Zomato id : fe573292
Mobile : [protected].

The prepaid order no. Is [protected], the delivery person didn't call and cancel the order and ran away with the food. The chat support team did not help and zomato app don't have any support number that you can call them. No refund received lost my money.
Beware of prepaid order in zomato.

My self deepak gupta
Phone no: [protected]
We had ordered for dinner from zamato and paid amount twice rs 170/-
We recieved the order for one
Where we paid 170/- +rs 170/- two times
Kindly refund our money back
The details of money sent is in mobile phone

I have ordered from zomato and the order was not delivered as the delivey agents bike broke down, but after 2 hours the order shows delivered and there is no response from customer care.. Worst service, paid money but didn't receive food.