Zomato Complaints & Reviews

My husband working in zomato delivery boy job. But he is not eating and not coming after 12 hours. This is serious issue. Don't give order 11. Still he is not coming to home. His working time 11am to11pm. Now time is 2 am alone with my baby. What to do? Pleasecheck this issue and resolve soon. It will helpful for me and other delivery boy. He can't manage life and job. Hope you understand.

As per fssai the registration of home bakers is aslo a must to ensure health and hygiene of foods being supplied. The instructions have been given to zomato and swiggy, to not to deliver food from vendors that are not registered with fssai.
They are delivering ckes from ' cake cafe' whose whatsapp no is[protected], as displayed on the sign board installed at kc 52 b ashok vihar delhi.
It is dangerous for the health of people especially when there is endemic of corona virus

Zomato immediately needs to stop delivering their cakes and pastries

On 15 March. 2020 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹215.50. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment.
I am attaching below the order no. For reference.
Please convey this request as early as possible & resolve the issue. Thank you.

I have ordered food from belgian waffle &co. On zomato. Amount of rupees 165.01 was deducted from my google pay account.. But zomato shows that the transaction is incomplete and doesn’t deliver me food... This is not the first time i’m facing this issue... Screenshot of the payment details are provided.

Kindly take necessary action and refund my amount.
Thank you.

Food was ordered through 'zomato' from our home by my daughter using app in her mobile phone, and payment was done using my credit card on dec 07, 2019. But, the food was not delivered, and when complained through chat, refund was promised. But, even today, no refund is received. Contacted (Chat) 5 times so far, each time they 'assure', 'promised',... Refund.

Few extracts from their response in chats are given below:

Dec.07, 2019: “do not worry, you will get the amount. :)”. “your full amount is added in your source account from which you have paid”. “it will come in 5-7 business days. : (“. “i am sorry for this situation. :)”

Dec. 28, 2019: “the order was cancelled due to wrong address by the rider management team”. “yes, i understand but process got delayed due to high number of cases”. … “i have mark escalation again and refund will be initiated with in next 24 hoours and same will be settle by your bank with in next 2-7 working days.”

Feb.16, 2020: “track id ztd-19-…. Transaction status succeded amount...”. “here is payment status.”

Feb. 23, 2020: “you will get the refund in 24-48 hours”. “i will make the refund reach you as fast as i can”. “please be assured this time :)”. “i apologies to you for the delay in refund”

March, 7, 2020: “i have done what i could do the best for you. :)”. “our team will refund your money”

Order id: [protected]

Restaurant : pasta la vista (Panipat, haryana)
I ordered food for my family and after 1 hour they cancelled my order saying my number is not reachable. I called thier delivery boy multiole times and he was speaking to someone else. Then i raised a complaint and provided the screenshot of the call history that i havnt received any call but i called him multiple times still they are saying they cant refund my money, seriously? And i contacted restaurant as well, even they didnt get the food back. What is the zomato policy when food is not delivered to him by any reason? They allow deliveru boy to have it or it has to be return to restaurant?

Email id: jonica. [protected]@gmail.com

Dear zomato you have done unauthorised transaction without my permission from my paytm wallet.
Transaction id ; ztd-20-8b0a09140d313
Ztd-20-d[protected]a26
And they are not replying my mail from 24-48 hours.
They only told we will shortly contact you.
I have also talked to the paytm they told they need a confirmation from zomato that the transaction was wrong to refund the money.

I want to complain against zomato with there team members and staff that they denying of my money refund. Order id -[protected]. I ordered dish to singla's restaurant after 30 minutes so many followup with restaurant and zomato guys they are still blank and denied to take around 1 hr. So for the late delivery i cancel the order now m asking for my money refund they denying they will not to do so.

What rubbish zomato "hum logo se tum ho jab customers ki importance ni samaj skte to band kro apna dhanda"

I want my refund.

Order id - [protected]

We are very surprised that you have service the food with c grade category??? We found insect in our food and this is pathetic???
Pls. Lookinto this and comment on this??? And we need our full compensation regrading the same... Already lots of people suffer for cornavirus and you people are not worrying about the situation and provide this kind of 3rd class food along with insect??? Shame on you???

Already mail along with attachment of images and videos but till date no responce

This email is with reference to my order no. 219 with mobile no. [protected] (Bikanervala, janakpuri) placed through zomato on 13/03/2020 for rs. 414.25/=. I would like to highlight the following points for necessary and immediate course of action:
1. The said product was delivered to me in a terrible packaging from bikanervala and the food was almost popping out from the foil.
2. More than half of the shahi paneer costing around rs. 260/= was leaked in the paper bag and the paper container of shahi paneer was broken / tampered from behind causing this leakage and the naan, butter roti, aloo kulcha, roti missi, bill, onion was covered with the gravy of shahi paneer.
3. The taste and quality of other items were deteriorated due to this leakage which can cause a serious ill health to the bonafide customer.
4. I have attached the image of the leaked shahi panner in the package for your reference and for a immediate and necessary action.
5. I am a new customer of zomato and this was my first and the last order as this kind of service is not expected from bikanervala and zomato.
Through this email i hereby inform the concerned department to immediately refund or replace the order. Till then, the customer has put on hold any further purchase from bikanervala and zomato.
Regards
Mayan bhandari

I order a cake 700gms on 1st of march from sweet truth zomato and they delieverd me wrong cake. Since than they are saying that refund of 448 is initiated and will reflect in my upi soon but nothing happened and every time they are saying the same thing but i didnt get my refund till now. They are saying daily the same thing and for me 448 is a big amount which i think they should refund because it was there mistake. I request you to take some action. I want my refund asap.

On 8th march 2020, i ordered food from malhar khanaval at 7.30pm and as a result rs. 137 was deducted from my account but food order was not placed and my money was not refunded. I really do wish my money is refunded. I have attached the screenshots of the transaction receipt and the screenshot of zomato app where it is displaying payment unsuccessful.

Order no: [protected]
I tried sending an email to the customer care over 6-7 times but did not get a valid response nor did I get an explanation from restaurant.
I'm Vaishnavi and I want to let you know about the poor experience from Oye Kiddan. I never write long emails or complaints but this time I have no option but to bring it to your notice.

1. Butter Chicken: It was cold. Not room temperature cold but refrigerator cold. It was stale left over from yesterday that was preserved. NOT FRESHLY MADE. Didnt even try to cover it up by microwaving the food.

2. Chicken Biryani: Biryani was again ice cold with bits of rice in ice clumps and uncooked "pinkish" chicken pieces. It was obviously left over from day before. This time it was also spoilt. The weird smell and aftertaste you get of left over food.

I think the mishap happened because I placed order immediately after the restaurant opened at 12pm. I went after the reviews but I'm disappointed. I have to throw it all away because theres no point in giving it away to the maid either because then she will fall sick.

My 3 year old daughter has gone all red and has been puking for the last 15 minutes. I request you to refund me the entire amount through bank account or paytm, preferably bank account. I will mention my bank account number if needed.
My email id is [protected]@gmail.com

Regarding my refund status, zomato is notifying that the refund has been initiated, but the refund amount have still not been credited to my account. Kindly assist to this issue. My refund reference nos are 20200221111212801300168683860667045 for refund of rs 188/- and another refund reference no for my other order for 211/- is 30001000530052149241560. Zomato says that the refund was initiated on 21 feb, but the required amount have still not been credited.

On 10th march at 4:22pm I ordered three sets of pizza from fire house pizza through zomato and paid 155.50/- for the order.
The order was promised to be delivered within 10 mins that means approz before 5:00pm but the order was delivered after 5:15pm because the delivery boy went to deliver his three different orders before me.Even
After waiting extra time we received cold food and with no topping just dough and when we complained this matter to zomato they simply denied to give any service to me
I have screenshot as proof for whole conversation.
I need my full money back from them!

I had ordered paneer meal in patefull restaurant... Bt i received only 3phulkas, paneer gravy and dal... I dint get rice bowl. As soon as i called the restaurant people they refused to send me rice bowl and spoke to me rudely... I just want the refund... The person who delivered also refused me to get back the food... Pls take out that restaurant from the list bcoz he doesn't know how to spk to the customer... Patefull worst restaurant and worst owner

I have placed an order on 15th feb, 2020

Though i have selected current location as my pin and my phone was with me all the time at delivery location. Delivery person told me that this pin does not match with your address and hence neither you will receive the food nor money. Even after talking to customer care they denied to return money.

There is some issue with application and they denied. I don't understand why they need pin when we are already providing full address.

It seems that they are making money this way.
In some case, people may forget to set pin and in some cases, they have some internal software issue/bug and they simply denied to return money.

They are not genuine seller. Any genuine seller would have delivered the food or at least return money.

In my honest opinion, they should disable this pin feature and focusing more on their service to get some money rather than making money by fooling people with unnecessary drama.

My order vide order number [protected] was cancelled by the company executive on the grounds of my non-responsiveness whereas it was the fault of the delivery executive as he failed to deliver the same which. I have apprehension that since the order was prepaid the delivery executive consumed it. The concerned official has committed criminal breach of trust with me and complaint under section 409/406/420, etc of indian penal code, 1860 will be lodged against the managing director of zomato. Immediately refund the amount i. E., rs 616.

I ordered pizza from pizza hut, order was delivered by zomato. Items were missing, and pizza quality was not good, not proper packing. So, i requested zomato to take back this order and refund my amount but they have not agreed. Please kindly find the attachement of quality of pizza, screenshot discussed with zomato.
Even i provide another option to revise my order but they refused order as well as refund also.

Hello,

My name is sunil n l.

This is wrt my order number:[protected]. I have ordered 4 pizza and 1 garlic bread from cafe 12 restaurant from zomato today (8th march). Total 5 items, but received only 4 items.in that 4, one wrong item.

My order was:

2 fresh farm pizza - ₹169 each
1 simply veg pizza capsicum - ₹129
1 sweet corn pizza - ₹149
1 garlic bread - ₹89

But i have received only one farm fresh pizza and i have received wrong order (Got simply veg onion pizza instead of simply veg capsicum pizza). While i got the benefit of zomato gold for one pizza n it was charged 0 but where is that pizza??? It is like saying "we give you this item for free because you are gold customer" and end up not giving that item.

I reached out to zomato chat helpline. They said they have refunded ₹136 for 1 missing item and 74 off on next order for 1 wrong order.

But i should receive ₹169 for missing order and ₹129 for wrong order which is actual value i have paid (I'm not even asking tax delivery charges)

Zomato chat is not even helping, they are saying they can only refund that much because i have got zomato gold benefit. Now what the hell is that??? Then why the hell on earth i'm even zomato gold customer when i'm not at all getting the benefit paying 1000rs per year???

Zomato chat executives are rude and i think they are not even humans as their response is robotic. I haven't received any of their previous refunds in my meal card until now but i have never complained as i waited, waited n got tired also i was busy in my work. Also, whenever they say they initiate refund i do not get any text message or email confirmation. When i ask them they say they do not have such option of sending email/text but actually they have.

This time this is too much because they just cheated me on my face and are not even empathetic, instead being rude as if i'm asking their money. I'm asking my money.

Give me my money back or else give my zomato gold money back... As there is no point being gold customer when i got 0 benefit out of it (Plus got cheated)

Regards,
Sunil n l