Zomato Complaints & Reviews

We ordered food at chembur under order id: [protected], we had mentioned very clearly that the entire food should be without onion and garlic, where as the entire food came with full of onion and garlic, when we complained to your custoemr care ms amrata, she told she cant do anything!!! The telephone number of that vendor is not working, as a religious faith we are not eating onion and garlic, where as your team does not have any sympathy and just turns around the request and asking us that no money will be refunded, what are we supposed to do? This is a small amount but as you have collected the money and order was through your portal you are responsible for this.

The order had been placed to landmark hotel through the app. The amount of 2022 was deducted from my bank account even though the transaction was unsuccessful as shown by the by the app. The order was placed on 8 th march. 680666 was the otp sent. There was no food delivery maid nor has the amount been credited. I am looking forward to the refund. I thought that it would happen within 24 hours but it hasn't been yet. Please hep me out

Not giving orders and failing online payment in zomato delivery app. No helpline. When i called team leaders in trivandrum, they refused take a friendly decision and help. And they told me they also don't know and can't do anything in solving all problems. Pls give orders to me. My zomato delivery account added mobile number is [protected]. Not only me facing these issues. Kindly pls fix it soon as possible.

I have ordered two chicken dishes out of which one was good gongura chicken was to days older and rotten rotten chicken delivers from dande’s hyderabad biryani.

Raised a complaint with zomato but customer care responding to send the pics after two days. Writing this complaint so that others will be cautious while ordering food. Hope action would be taken on restaurant and zomato as well

Order id: [protected]

Andhra style gongura chicken
(1 x ₹146) ₹146
Dande's special boneless chicken dry

Location - banglore
Address - dande's hyderabad biryani
84/4, doddathogur village, begur hobli, electronic city, bangalore

I have ordered food for my friend as i am not in india i gave her number in special instructions and taking this as advantage delivery person did not deliver the food and he even spoke impolite with the people and did not make the delivery

Delivery person was very rude and he spoke bad words with my female friend in call and harsh behaviour.

I need a proper response from delivery person on his behaviour with ladies

Order id : [protected]

On 5th March 7:46 pm I had placed an order from Subway, details mentioned below. The address given is correct and has been serviced accurately on many previous occasions.

The delivery partner (Kamlesh) had gone to the wrong location. Upon calling him, his attitude towards me was rude and unprofessional. He refused to deliver and asked me to cancel the order.

I took this up with zomato customer care chat (Sandeep) and the response can only be described as pathetic. Delayed response, incomprehensible language, no closure or settlement. He forcibly cancelled my order

Now who is at a loss ? I paid for this order, and now I was forced and coerced into cancelling the order and I lost the money as well, which apparently will not be refunded. What nonsense is this ? Is there any fair means to this ?

I am pik order
Am go to costomer location for the dilivary
Am reach dilivary location then cal to costomer
Costomer cant come ground flour
Inside entrt not allowed so i am dont go inside hostel rules

Then i can cal to suport team
Say whole problem
Suport team conform with costomer then cancel the order
So why i get charge and company cant give me incetive this day

I ordered ice cream from zomato with a distance fee. I waited for an hour for the order to be delivered and to my surprise the order was cancelled after an hour stating the zomato guy was unable to reach me. When i contacted their support team they so conveniently said that the order is cancelled as the delivery executive was not able to reach me and i would not be refunded any amount as per their policy. I was completed shocked to hear this as i didn't receive any call or neither anyone turned up on my door for the delivery and on that instead of resolving the issue i was told no money will be refunded as per their policy this is absolutely cheating customers. If you don't want to refund the money atleast leave the product at the doorstep if the customer is not reachable but this was not done as they didn't reach only. Please share the pics of my doorstep that your delivery executive was at my place and was unable to locate and deliver. How can you cancel the order without refunding the amount? This way you will never receive any order coz we can't be doing charity for zomato. You don't make any attempts to call and check but cancel the order as per your assumption and first of all why call if the address given is correct and hence the delivery person should just reach the location and deliver. I need this amount to be refunded. Please never order any food from zomato if you guys don't want to lose your money and cool.

How can your service has become so poor after tieing up with uber, i have ordered one food and my navigation is not working properly so thw address it took is half correct after the order prepared delivery boy said he cant come aa he is riding cycle, is tat my fault, zomato person cancelled my order and deducted my money, they didn't deliver deducted ny money do you think restaurant person throw that order no i thnik he used thw same order which is from my money to others right is this justified?

After complaining about this message came from zomato that bcoz food is wasted thats why they cut the money bcoz of zomato policy.

Sorry but i dont think food is wasted, same food either delivery boy took or restaurant person served them to others with my money right, as a cancellation charge you cant take the full amount right,, what is zomato? Who servers food at our door step right so how come you are telling about some policy that is not convenient for customers.in india most of the people cant use mobile properly then how come you are putting this charges?

I had ordered food from dominos on 14-feb. Did not receive my order till 1 hr so went to hand pickup the order and had asked for the refund as per dominos police. Domino's had initiated refund on 15-feb for 368rs. Order i'd[protected]
Bank ref no.[protected]zomato_cc
But until now i have not received the money in my source card.

Really disappointed with zomato. Being such a huge brand stealing money from customer?

Dear team,

Yesterday at around 10 pm i had placed an order from zomato for muradabadi biryani and coke [500 ml].

However, the order was not complete i haven't received the coke and i am also not sure inside the box it will be muradabadi biryani and before checking the order, the delivery guy had updated the delivery status as delivered. Also, the order which i had received it seems like it came from roadside install shops (Raidy). Food condition was really bad and the tissues which i have received it seems these issues were already used we have better tissues inside of our office toilet. Attached are the pictures of the food which i had received from your service provider.

This was my first order from zomatto, and i feel i did a mistake yesterday i didn't take my dinner because the food i got was not worth eating. I didn't know why i ordered from zomatto instead of swiggy. I tried to connect with zomato customer care number‎, unfortunately, the call was getting dropped automatically. You can imagine how frustrated customer i am, who is writing an email to zomato about their service at 1.30 am.

And it will be a pleasure for me to share my zomato service experience with my colleagues through social media or other channels so that at least they will be safe before placing an order from the wrong place.

Dear team
Highly disappointed about order vs delivery

I had ordered family pack egg biryani and one pannee biryani single

But both received single biryani

Bill amount also lot of difference.

My order bill is 656/-
Received bill along with parcel 367/-

Both zomota delivery boy and restaurant guy not giving proper response 😡

Hope we will get resolution soon

Am enclosing both resarent bill and zomota bill

Please check and resolve asap

Mobile no [protected]

Id-[protected]

I booked a table yesterday on 2nd of march of a restaurant 4th march dinner and my table got confirmed also. But the next day that is today on 3rd of march when i opened my zomato account my account got disabled. I have neither complained of an order and not placed an order since 2 months then also my account got disabled without any information. My email id is satishyadav. [protected]@gmail.com.

I had recently ordered 3 dark forest pastries, the order i had received had packaging related issues, one of two boxes were squashed and the two pastries in them were completely crushed so i demanded a refund but the customer associate is giving me lame excuses about how he is not able to proceed with a refund or any compensation.
I have sent the photos in attachment, do check
Regards
Order no:[protected]

I have order a food on zomato with order no:[protected] and delivery came after 45 minutes and said he is waiting outside i went out and no where found him and j called he said he us waiting in different location and when i said to come my location which is setup in zomato app then he refused to come to my place. Immediately i contacted the chat support of zomato then said sorry and said they will cancel my order and asked to me place another...

I ordered pizza on march 1, 2020 (Order id - [protected] from pizza hut) and within 5 minutes i intended to cancel it. My problem started with the chat bot zomato uses. Even the first time i used it selected incorrect option.in 5-10 minutes you think the order is prepared by pizza hut? And in my order was a chocolava (Which i am sure, they must have prapred in bulk and if i cancel the order, goes to the next one and a soft drink, which again i am sure will go to the next person). For packaged food also you are looting us? And top it, zomato doesn't have a "human" behind it's chat bot and allows us to select only their options given which might not be enough.

This whole process is a mess for any customer, trying to place an order for the food they are going to consume. This chat bot and zomato together are looting customers. Take a cancellation fee, if someone travelled to pick up the food, take the cancellation fee (I am absoultely fine for taking a fee for wasting someone's time and effort). But this order was cancelled erronelously in the first place and within 5 minutes. A pick up was also not arranged. Just because pizza hut accepted the order, does zomato have the right to take away my complete money? Hell no! And there is no human to talk and explain the problem to.

First do not use chat bot -
Second, increase the automatic responses you have and the space between options available? While, using a touch-phone when we select one option the other gets selected.
Have a confirmation in place and reiterate that this is what a customer wants and in case of no refund - put it in some block letters that we are looting your money and you will not get it back!,
This way, we do not assume that it's a usual message. Pathetic zomato., absoultely pathetic.

This order was never delivered. Who delivered it? When was it delivered? And to whom was it delivered?
Ovenstory dwarka sector 8 from where we ordered, we are trying to call them but they are not answering the call.
We have a screenshot which shows that at 22:19 pm it shows that the order will be delivered shortly. We have all the screenshots and call recording in which the ovenstory employee clearly states the the delivery boy did not deliver the order, it proofs that our order is not delivered. You are lying that the order is delivered.
You are neglecting the customer rights, which is not allowed. We can easily file a case against you. And also we will share our this incident on all social media platforms including facebook, whatsapp etc. Please contact us asap.

Hi Team
I have ordered noodles from fork with stick restaurant from zomato . I was waiting for my order. But delivered boy didn't came which time was given on zomato and i have received one message trying to reach u .. u ordered has been cancelled.. we have bell outside the house.. did he bell ..he didn't. I called to delivery boy. He said he reached in dlf phase. Waoo what a speed with in 2 min he reached in delf phase .They waste my money and time both. Then i messed up with chat service. What a policy person will get nothing. I want my whole money back

I have placed one order and cancelled it in 2 minutes.
And i have also called to the respected restaurant and they have not begun to prepare my order yet they said is just came and after he knew that order is cancelled he just left.
Still they didn't gave me my money back. Because i have no money left today... I am not able to order something else to eat and i live in hostel. And i have nothing to eat.
This is wrong. What one can do in such situations.
I am waiting for my refund. Want it back.

I am extremelyâ frustrated and disappointedâ with the service provided by zomato. I ordered my sandwich with subway dip 1 at 1:18p. M. And it is now 2:50p. M. Dubai time and i have not received my food. I have listed my number and the driver did not bother to call me. Delivery location is 5 mins walk from the subway branch. I chose to order online and paid aed 5 for delivery because i was busy in meetings!! This was a big mistake.

In addition, i received a call from zomato india (Tel:â [protected])â from someone named vishal or lakshit who was very rude and did nothing to help the situation. He instead did not care that i have run late for my meeting and insistedâ that there is a chat option on the page for which i could raise a complaint there. After informing the agent that i am unable to view the chat option, he indicated that i was possibly not literate enough to read options on the page. I am in a leadership role with an international organisationa and i will not tolerate any member of zomato talking down to me like i am an #.â i have taken a screenshot for this employee of zomato (Attached). He refused to give me his full name and was obnoxious over the call. I have emailed on [protected]@zomato.com

I demand a refund of my payment for a sandwich i did not receive till now - 2 hours.â