Zomato Complaints & Reviews

Hello,
On 19th april 2020 12.03am i ordered food from zomato with order id: [protected]. The issue is that while i ordered food i mentioned the address where the food needs to be delivered. But the application picked wrong address automatically which i didn't know. When the delivery guy called me and said that he already reached the address, then i searched for him near my location for 5-10 minutes then i saw in the application that he's around 600m far from my location. So i called him and mentioned that he's in wrong address and search in google map the mentioned address from the invoice and come to that place.
Then he came to the invoice address and stopped 200m far from our location and refused to come here. He again asked me not to receive his calls for two times for which the order will automatically get cancelled and i'll receive my refund.

Then i mentioned the entire issue to the zomato customer service through emai and twitter along with the invoice where the address was mentioned and the rider location. Then i received one call from there end and the tech support was very rude in the entire call and even he said they won't refund the money as the distance was more than 15km and disconnect the call in the middle.

In short as a customer who already paid the food has neither received his food nor the amount what he paid for the food.

Please help me with this issue because it's my hard earned money and i think it's unfair and unfortunate to face this kind of brutality from a company which serves food.

Thanks,
Priyabrata samal

I ordered food yesterday(i.e april 13 2020) i use my netbanking to pay the food but it says payment incomplete after transaction..money was deductd but no food delievered..orderid=[protected]

I placed an order to breakfast in box ejipura bangalore order id : [protected] from bib-breakfast in the box on 12 april 2020 at 8 am i ordered through zomato a devil's breakfast which cost rs 399. I only received one fried egg mushroom and 2 sausages. Missing one sausage 3 bacon 1 chicken bacon mashed potatoes tomato and bread. Normally the above would cost above rs 300 in the same restaurant. Despite multiple emails no one has compensated anything. They have also shut down love support so the delivery person could talk to the zomato people at the time of delivering shifting all grievances to only email support. Have wasted precious hours arguing on mail with no compensation

On 18 March 2020 at 11PM, a Zomato order no. ZTD-20-E9D4BC64OF603 that I got from my paytm wallet. An amount of Rs.244.35/- was debited from my paytm wallet which i didn't order. The money was debited without my consent. I request you to please check the above fraud mentioned and credit my amount back to my wallet. My Paytm number [protected].

I ordered from zomato but my order wasn't placed on the app.showing failed but money was deducted from my Google pay account.

I placed an order on april 9 th, 2020, from maharaja restaurant. I am attaching the copy of my order.
After sometime i got the message order delivered. But i didn't get.
I called the delivery man, but he didn't lift the call.
I tried to contact zomato support at that time, but they didn't respond & telling me to send mail.
After 2 days, they are saying order successfully delivered to you.
Plz look into this matter.

I have ordered cake through Google pay ..
For which I have paid 475 rupees...
Can you please refund
I shall be thankful to you

I have not received the zomaland cancellation refund yet.
It was said that within 7-10 days it will be refunded.
Kindly process it.

I ordered food that was spoilt and demanded refund, for which I recieved my refund as well.
After that I ordered food and everything was fine.
Suddenly after 2 days my account is now blocked due to suspicious activity and no other reason is mentioned.
I demand quick resolution to this, as I have been a regular user!

I paid for groceries and did not get 2 grocery items worth 745rupees and the customer care of zomato is least interested

Today i have ordered food in zomato but i didnot received my food when i contact the delivery person via customer care executive he is very rudely and sarcastically stating i have delivered the order when i have enquired the information in detailed manner i came to know he delivered in a wrong place once i explained this to him he disconnected the call and when i asked for escalation matrix with a customer care executive he siad he dont have anything like that this is totally ridiculous and unfair please don't support this type of delivery persons at any cost

I have order 7 samosa and 1/2 kg white rasperry but I have received only rasperry not 7 samosa..I want my refund back or deliver me my complete order to me

I am zomato delivery boy my id is terminate please my id activate, request me.

Zomato id activate

I ordered butter chicken and 2 roti from zomato rest chawla express mukherjee nagar delhi today, in this coronavirus scenario there is no packing tapes on the box. Box is already open and zomato is not refunding my payement. Restaurant owner is saying that you can file compain we cann't do anything in this because of zomato. Its very undafe that they are delivering food without packing. Strict action should be taken regarding this.

Dear sir / madam
I have order food from zomato app and i paid ₹226.55 from my phonepe account. Due to my personal work i have cancelled the order less than 10 minutes. I asked the refund the amount but they are not ready to refund the money. They are cheating the customer. Due to this issue i am totally mentally disappointed. I request you to kindly take legal action against zomato and ask them to refund my money

Regards
Saji thomas
[protected]

Zomato valets behaviour was rude and using vulgar language after delivery on call when I asked him about packing. He also threatened me on Call. I am doing police complaint on the Zomato valets behaviour.

Contact no of Zomato valets person [protected]

Kindly take serious action on him.

I placed an order last evening which showed delivered but the valet showed nowhere near the restaurant or my home on the map. I contacted chat support and mridu said the valet wont pik up his call and i also called the valet atleast 100 times but he wont pik up. I kept waiting at the main gate for more than 30 mins. I asked mridu for refund and he wont refund the money and asked me to wait for another 20 mins inspite of me already waiting for over 30 mins and inspite of your valet being absconded. I had applied gold offer on this order. I went to restaurant and they told me the order was picked up long back but it didn't reach me. And mind you restaurant is just across the road. Not even 200 mts from the main gate. I had to place another order because my family was waiting for the food. This time i cant apply gold offer because i cant use it again before 3 hours. I asked mridu to refund the difference. Once he saw i have placed a new order he just refunded money for previous order and refused to refund the difference. Even to get a simple refund i had to place another order. Now i have spoken to atul and sumant also but none is ready to refund the 300 rs difference which i had to pay because of your fault. Just refund the 300 rs difference and i will never ever do business with zomato again. I am also going to lodge a complaint with consumer court

[protected]

Had ordered dinner on at zomata 24.09.2020for rs.355.66/- and done upi payment.
As no cod available.

The amount was deducted from google pay but on zomato it showed transaction incomplete.

Transaction details given below:-
Upi transcation id:[protected]
Gpay transaction i’d:cicagkdhgl-ddg
Amount :355.66
I had enclosed the screenshot of failed transaction.

I saty in military area in patiala. I ordered some biscuits, curd and paneer from zomato on night of 31 mar 2020. The cantonment gate told me that they don't allow outside orders because of corona lockdown. I cancelled the order within 5 mins. There was no option to cancel other than to click on ₹75 cancellation fees.
There was no food which was ordered, i had just ordered, biscuits, curd and paneer. Still zomato stated that you cancelled the order once it had started preparing. They are not ready to refund my money. Please help me, these times are really hard on me during this lockdown.