Zomato Complaints & Reviews

Zomato is now cheating money from customers by not delivering the food and not refunding money saying the order is cancelled as you were non responsive on phone. Whereas twice i ordered & no one came to my house hence no house bell was ranged nor did i receive any call whatsoever. My order no's are [protected] & [protected] respectively. I specifically stood outside my house this time for the second order just to check and there was no one...

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please...

I placed an order through zomato in Kasturi mastani house (Shop 2/3, Lunawat Complex, Rahul Nagar, Opposite Kothrud Bus Stand, Warje Malwadi Road, Kothrud, Pune) restaurant for rs. 462 on feb 2, 2020 at 12:24 PM. Money was deducted from my account through google pay, but zomato was showing incomplete payment. I have also received message that payment is received by zomato. I have the payment receipt generated by Google pay of this transaction....

I had ordered a Pizza from Pizza Square late at night on 02/02/2020 around 1:30 am. The food was amazing as expected since I order from Pizza Square regularly. But the Zomato valet assigned to deliver my order was extremely rude. He had no sense of direction and wasn't willing to follow the gps path even though he was far away. He argued with me after he reached the location and was talking in a very disgusting tone. His name is Neeraj and...

On 1 st feb i placed order at 10.20 the order was delivered at 12 in the midnight, the exceutive kept lying to me that he near resturant however he was no where near, after 2 hrs the order was delivered.. inhad ordered paneer curry n raita whatvibhad received is non veg biriyani which due to my hindu ritual i could never eat . Despite of raising complaint zomat executives didnt take any action & remained silent & i had to sleep & i starved...

I had ordered a natural icecream pack from zomato. But just after ordering i realised, i had put in the wrong address and hence i went ahead to cancel it. They said they cannot cancel it as it was already prepared. This is not true. An icecream pack is ready to eat and needs no preparation. I understand that you have started processing the order so you can levy a cancellation fee, but charging the entire amount as cancellation is not fair...

The delivered food was completely different from orders food... Delivered food doesn't even cost the half of ordered... Complete loss of money...
And delivery boy misbehaving.. Rude attitude... The money have to be refunded... We are students... And can't withstand such activities of these online companies...
I have mailed zomato twice and no reply even after 48 hours...
Is this the way delivery boy talk to the customer......

My order num is [protected]. I never got any call from any executive and my order was cancelled saying i was unresponsive. This is a prepaid order. Was chatting with 3 of out executive who were not of any help. Why the hell shud a cust be penalized when it's not his/ her fault. I have proof that i didn't not receive any calls. U guys can't refund r reorder. N u shud run a food delivery business keeping their customers hungry. Wt crap. Anyways...

Dear sir/madam,

I'm really sorry to explain you that the order number [protected] has been cancelled from my end. Yes i really do understand how that feels when you order and do not collect the order, but let me explain. I had been a customer for zomato since years and yes we have found many mutual problems along. But solved.

But this is very serious, so i had ordered this food just because my mom wanted and...

I have made an order from the zomato app at 11:18. I want my order on time so i paid extra 10rs against their "30 mins or free" offer - order id-[protected]. Then i received the order 6 mins late.in addition to that, i received a cold burger - as cold as icecream so first i complain about 30 mins or free policy and they refused to refund, so then i complain about cold food and asked them to change it with the hot one. They denied. I am giving...

Ordered food from KFC through Zomato app on 1st Feb.After some time Zomato cancelled my order without any proper reason. I Called customer support and no response from them.After a hour 1 guy called from Zomato customer and started asking card number, bank account details, bank balance with expired date, bank balance etc.I provided all the details and finally he asked me to forward ceratin messages to some Mobile numbers.But those numbers...

I had ordered a food from tikka junction at janakpuri on 26th jan'20 through zomato app, at 1st attempt it showed that payment failed however it was deducted from my card, than i made the payment again. But order got repeated and i got a call from restaurant as well mentioning the same and they agreed to cancel 1 of the order. Now i am waiting for my refund of rs 901.40. Tried multiple times to reach your customer care unfortunately all numbers...

Every time order the food from zomato they deliver the it very late. If we will chat with the customer service they give following excuses
1. We do apologise for inconvenience that have caused to you.
2. We will give you token of apology of inr 75 or sometimes inr 100
3. The food is getting deliver by restaurant and not by zomato and driver is stuck in the traffic

Sometimes after writing all this some of...

Hi,

I had order for food on the 31st jan at 12:30 pm from zomato and it was to be delivered within 43 mins. As per the service for which i paid rs 10 extra, if the food doesnot get delivered ontime, i will get the food and the refund.
After 2 hours, delivery never happened and the chat rep wanted to cancel the order and only said the refund will happen.

This is the worst experience i have had and sad...

I have ordered from burger king and they cancelled the paid order saying valet tried to contact me but call was not connecting. I have contacted support but the agent said that valet refused to deliver again in the rain.

I have paid extra deliver charges due to rain and after this discussion was over with no conclusion as agent refused to refund the amount. I was bound to sleep hungry after waiting from zomato as well as burger...

Hi i received worst order & my order id - [protected]. I ordered chilly chicken dry from zomato. I got very very less sauce added in chilly chicken & also had packaging issue the package was not sealed in proper way & prepration of food is worst. I contacted support for refund as i got very bad prepration & very very less sauce added to it but they are not refunding my amount. Kindly take strict action against it....

Reference to my order dtd 30.01.2020, I ordered from Subway for Rs. 391. While ordering, payment got automatically deducted from my paytm account reference no. [protected] which I did not know. However, the delivery boy Nitin said that there must be some flaw and so they did not send the bill and asked for the payment again which I gave in cash Rs. 390 again.
Later when I saw the message from paytm for payment deduction I got to know...

Zomato has not deleivered the order.It shows order delivered on the appI have already paid online and now no response.The deliver boy received the call first and later on he switch off the phone.Even unable to reach the zomato customer care.This is such a pathetic servoce zomato is doing.I want my money back.I will be never ordering any food from zomato.Will ask all my friends and relatvs to do so...

Hi team,

I had food spillage issue with my order for which i reached out to the customer support service of zomato through the app. I had ordered a cake which seemed to be already eaten up or spilled when i received it. The customer support team said that they have initiated the full refund and it should reflect in 4-5 working days. It's been way long since then but still i can see the refund is not done from your end.br...

This is vijayalakshmi, i stopped using zomato service long back. I have come to know that uber eats got merged with zomato recently when i tried to order food through uber eats. I have ordered paneer tikka sub sandwich from subway anna nagar on 27th jan for my sister and selected my home address. I had made the payment through my debit card and it got successful. The executive called me for address guidance and i have helped him till he reaches...