Zomato Complaints & Reviews

On 18 March 2020 at 11PM, a Zomato order no. ZTD-20-E9D4BC64OF603 that I got from my paytm wallet. An amount of Rs.244.35/- was debited from my paytm wallet which i didn't order. The money was debited without my consent. I request you to please check the above fraud mentioned and credit my amount back to my wallet. My Paytm number [protected].

I ordered from zomato but my order wasn't placed on the app.showing failed but money was deducted from my Google pay account.

I placed an order on april 9 th, 2020, from maharaja restaurant. I am attaching the copy of my order.
After sometime i got the message order delivered. But i didn't get.
I called the delivery man, but he didn't lift the call.
I tried to contact zomato support at that time, but they didn't respond & telling me to send mail.
After 2 days, they are saying order successfully delivered to you.
Plz look into this matter.

I have ordered cake through Google pay ..
For which I have paid 475 rupees...
Can you please refund
I shall be thankful to you

I have not received the zomaland cancellation refund yet.
It was said that within 7-10 days it will be refunded.
Kindly process it.

I ordered food that was spoilt and demanded refund, for which I recieved my refund as well.
After that I ordered food and everything was fine.
Suddenly after 2 days my account is now blocked due to suspicious activity and no other reason is mentioned.
I demand quick resolution to this, as I have been a regular user!

I paid for groceries and did not get 2 grocery items worth 745rupees and the customer care of zomato is least interested

Today i have ordered food in zomato but i didnot received my food when i contact the delivery person via customer care executive he is very rudely and sarcastically stating i have delivered the order when i have enquired the information in detailed manner i came to know he delivered in a wrong place once i explained this to him he disconnected the call and when i asked for escalation matrix with a customer care executive he siad he dont have anything like that this is totally ridiculous and unfair please don't support this type of delivery persons at any cost

I have order 7 samosa and 1/2 kg white rasperry but I have received only rasperry not 7 samosa..I want my refund back or deliver me my complete order to me

I am zomato delivery boy my id is terminate please my id activate, request me.

Zomato id activate

I ordered butter chicken and 2 roti from zomato rest chawla express mukherjee nagar delhi today, in this coronavirus scenario there is no packing tapes on the box. Box is already open and zomato is not refunding my payement. Restaurant owner is saying that you can file compain we cann't do anything in this because of zomato. Its very undafe that they are delivering food without packing. Strict action should be taken regarding this.

Dear sir / madam
I have order food from zomato app and i paid ₹226.55 from my phonepe account. Due to my personal work i have cancelled the order less than 10 minutes. I asked the refund the amount but they are not ready to refund the money. They are cheating the customer. Due to this issue i am totally mentally disappointed. I request you to kindly take legal action against zomato and ask them to refund my money

Regards
Saji thomas
[protected]

Zomato valets behaviour was rude and using vulgar language after delivery on call when I asked him about packing. He also threatened me on Call. I am doing police complaint on the Zomato valets behaviour.

Contact no of Zomato valets person [protected]

Kindly take serious action on him.

I placed an order last evening which showed delivered but the valet showed nowhere near the restaurant or my home on the map. I contacted chat support and mridu said the valet wont pik up his call and i also called the valet atleast 100 times but he wont pik up. I kept waiting at the main gate for more than 30 mins. I asked mridu for refund and he wont refund the money and asked me to wait for another 20 mins inspite of me already waiting for over 30 mins and inspite of your valet being absconded. I had applied gold offer on this order. I went to restaurant and they told me the order was picked up long back but it didn't reach me. And mind you restaurant is just across the road. Not even 200 mts from the main gate. I had to place another order because my family was waiting for the food. This time i cant apply gold offer because i cant use it again before 3 hours. I asked mridu to refund the difference. Once he saw i have placed a new order he just refunded money for previous order and refused to refund the difference. Even to get a simple refund i had to place another order. Now i have spoken to atul and sumant also but none is ready to refund the 300 rs difference which i had to pay because of your fault. Just refund the 300 rs difference and i will never ever do business with zomato again. I am also going to lodge a complaint with consumer court

[protected]

Had ordered dinner on at zomata 24.09.2020for rs.355.66/- and done upi payment.
As no cod available.

The amount was deducted from google pay but on zomato it showed transaction incomplete.

Transaction details given below:-
Upi transcation id:[protected]
Gpay transaction i’d:cicagkdhgl-ddg
Amount :355.66
I had enclosed the screenshot of failed transaction.

I saty in military area in patiala. I ordered some biscuits, curd and paneer from zomato on night of 31 mar 2020. The cantonment gate told me that they don't allow outside orders because of corona lockdown. I cancelled the order within 5 mins. There was no option to cancel other than to click on ₹75 cancellation fees.
There was no food which was ordered, i had just ordered, biscuits, curd and paneer. Still zomato stated that you cancelled the order once it had started preparing. They are not ready to refund my money. Please help me, these times are really hard on me during this lockdown.

Hi,
This is in regards to tax.
The tax that zomato is charging is too high. I tried purchasing a burger from mcd from zomato of 160 in that 73 rs is added as a tax that means that single burger was costing me around 233 rs. Is this the way of charging tax. What the hell. This would be taken seriously and action should be taken against zomato.

Hello i ordered paneer biryani (Order no. [protected]) from zomato (Restaurant name - mynt 15) on 30th march around 8:20pm and it got delivered to me on 8:50pm and as soon as i received the order i opened it to have it and to my surprise it was smelling like the food has been made from drain water it was very bad, it was the paneer which was stale and rotten.

So i complained regarding this to zomato and i asked them to refund my money but their behaviour is very rude (Have attached the screenshot of the converstion) as the executive was not ready to listen my concern and he was giving lame excuses saying it's against our policy it will affect my job and when i asked him to take a complain regarding this and share with me so a senior can help me out, to my irony he denied to take a complain also.. How on hell can you behave like this with your customers?
They were behaving as if i have eaten the food and just for some money i am doing a fake complain, i repeatedly asked them to take back the food and refund me my money but to that also they are saying it's not possible (Why it's not possible if you don't believe your customers you should start this also and accordingly you should refund the money if the case is genuine).
To my surprise thought it was their mistake and they were not agreeing to refund my money i asked them to settle it by giving zomato money (In zomato wallet) but he didn't agreed and refunded me in form of coupon (As if he was doing a favour) as if i paid them via coupon i paid them my hard earned money so they should refund me in my bank account but the executive was showing me arrogant behaviour and was not listening to me.

I want to bring into your knowledge how they are trying to cheat the customers by not providing the proper after sale service (As they don't have customer care no. And they don't take any complains or do any refund) the coupon they are providing me is of 94rs which i paid for biryani and the coupon can be used for next order, but if you see in zomato there are always 40%-50% off discount coupons available which is applicable on almost all restaurant listed in zomato, so either way i can use this 94 coupon provided by them or coupons available in zomato (Screenshot attached)..in short if you see they are hardly refunding me 10-15rs.
I didn't expect this behaviour from zomato, i am here not for 94rs it's not a big deal.. I am here so that you can learn a lesson and you can know how your executives behave with your customers, how poor your after sale service and policies are and how you waste your customer's energy.
From past three or more years i have made every order from zomato and was very frequent user but you behaviour has changed my mind and in future will try to use swiggy.

Sir please look into this matter as i want refund for my order not coupons as the problem was from zomato (Or restaurant) end why should customer suffer and sir please take some legal actions if possible because they are behaving like gangster or goons or con man as before delivering the order they are taking the money and they are not refunding the money also if they are not delivering what they promime.

I have attach all the screenshots regarding chat with the executive (Screenshot named 1-11 i serial order), order details and the silly coupon. Thank you

Food provided was not edible it had a funny smell and when i tasted it, the food was very bad in taste and when i told the customer service and asked for a refund i was said that can't happen i asked them the reason they said we just cannot. It is zomato responsibility if they are partnering up with restaurants to see if the quality of food is atleast edible enough.