Zomato Complaints & Reviews

Sir, i m a medical student from latur, maharashtra. During this lockdown we are stucked here at latur with no ways to go home. Our mess are also getting closed one by one. We are facing very much problems regarding food. Like me, there are many other students stuck here. There are many colleges here and 11th 12th std students who have come here for preparation. As you are giving services to many other regions, kindly look into this matter. It would be a great help to us. Thank you!

Hi Team,

I have ordered from Dominos on 22 nd march 2020, I was waiting to the order and then I got call from the delivery boy that police has stopped him and requested me to pick up the deliver where he was stopped. I was not having any vehicle so I denied and said him to cancel the request if he is not able to come. I got a msg to give reason for cancellation. so I updated on the link and thought the order is cancelled and expecting refund to done in next few hours as it usually get refunded. I then checked next afternoon and immediately called the customer care that it is showing delivered and but the order is not delivered. The representative stared saying you should have aske us earlier and not we cant do any thing. I also called the delivery boy he said that the delivery is not delivered.
I followed up with this person but no result.

The mobile number of this delivery boy is [protected].
uploading the screen shot of msg and the order

My name is Nitesh Kumar, phone number is [protected].
If this is not addressed I will definitely move to Consumer court.

Thanks
Nitesh Kumar

My ordar not fulfil and my google pay monye plz refund Rs- 241.55 .
date[protected]
order detail numbar [protected]

Hi team,

I see there is a wrong order selected by the system i ordered tawa pulao but system has captured babycon manchurian i did not see the order details when i received the order at that time i am seeing it.. So please do help me with this...

As a one-time exception please help me i hope you will help me without saying no

As i mentioned in earlier mail i did not see the order details once delivery guy came and delivered i saw the order and came to know this..

I know it's very much difficulty for u to take a decision but you have to believe it customer s words also right..

As i am saying that i ordered tawa pulao but i don't how it changed to manchurian..

Will anyone be interested to eat other than what you have ordered. Here my situation is the same i ordered one but what i have received is different please don't say no or don't say u won't have any solution to help here i want some sort of compensation..

Pradeep

I did order for food in santhosh dhaba on 15th march.. But order was incomplete.. Also they debited 198.50 rupees from my account.. Till now didn't refund my money.. The assurance is poor from zomato.. Still waiting for refund of my money.. Very poor response and useless promises from zomato.. I am so disappointed.. I urge no-one should believe the

I paid 102 for order number [protected] to zomato via googlepay and money was deducted from my account, but zomato didn't place my orders neither have they refunded my money. I have contacted them several times but they told me they didn't receive money due to gateway failure and that i should contact my bank. On contacting bank i got to know that money was sent to zomato's account.

I have ordered chicken biryani from jashn biryani bawarchi in bengaluru and also i have specified the instructions which they did not follow also i have tried many times to call the restaurant but they didnot respond. Finally we got the food but it is not hot and is foul smelling, my friend got food poisoned and admitted to hospital. I can sue you people for this careless behaviour. Definitely i am going to take this issue seriously!!!

My husband working in zomato delivery boy job. But he is not eating and not coming after 12 hours. This is serious issue. Don't give order 11. Still he is not coming to home. His working time 11am to11pm. Now time is 2 am alone with my baby. What to do? Pleasecheck this issue and resolve soon. It will helpful for me and other delivery boy. He can't manage life and job. Hope you understand.

As per fssai the registration of home bakers is aslo a must to ensure health and hygiene of foods being supplied. The instructions have been given to zomato and swiggy, to not to deliver food from vendors that are not registered with fssai.
They are delivering ckes from ' cake cafe' whose whatsapp no is[protected], as displayed on the sign board installed at kc 52 b ashok vihar delhi.
It is dangerous for the health of people especially when there is endemic of corona virus

Zomato immediately needs to stop delivering their cakes and pastries

On 15 March. 2020 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹215.50. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment.
I am attaching below the order no. For reference.
Please convey this request as early as possible & resolve the issue. Thank you.

I have ordered food from belgian waffle &co. On zomato. Amount of rupees 165.01 was deducted from my google pay account.. But zomato shows that the transaction is incomplete and doesn’t deliver me food... This is not the first time i’m facing this issue... Screenshot of the payment details are provided.

Kindly take necessary action and refund my amount.
Thank you.

Food was ordered through 'zomato' from our home by my daughter using app in her mobile phone, and payment was done using my credit card on dec 07, 2019. But, the food was not delivered, and when complained through chat, refund was promised. But, even today, no refund is received. Contacted (Chat) 5 times so far, each time they 'assure', 'promised',... Refund.

Few extracts from their response in chats are given below:

Dec.07, 2019: “do not worry, you will get the amount. :)”. “your full amount is added in your source account from which you have paid”. “it will come in 5-7 business days. : (“. “i am sorry for this situation. :)”

Dec. 28, 2019: “the order was cancelled due to wrong address by the rider management team”. “yes, i understand but process got delayed due to high number of cases”. … “i have mark escalation again and refund will be initiated with in next 24 hoours and same will be settle by your bank with in next 2-7 working days.”

Feb.16, 2020: “track id ztd-19-…. Transaction status succeded amount...”. “here is payment status.”

Feb. 23, 2020: “you will get the refund in 24-48 hours”. “i will make the refund reach you as fast as i can”. “please be assured this time :)”. “i apologies to you for the delay in refund”

March, 7, 2020: “i have done what i could do the best for you. :)”. “our team will refund your money”

Order id: [protected]

Restaurant : pasta la vista (Panipat, haryana)
I ordered food for my family and after 1 hour they cancelled my order saying my number is not reachable. I called thier delivery boy multiole times and he was speaking to someone else. Then i raised a complaint and provided the screenshot of the call history that i havnt received any call but i called him multiple times still they are saying they cant refund my money, seriously? And i contacted restaurant as well, even they didnt get the food back. What is the zomato policy when food is not delivered to him by any reason? They allow deliveru boy to have it or it has to be return to restaurant?

Email id: jonica. [protected]@gmail.com

Dear zomato you have done unauthorised transaction without my permission from my paytm wallet.
Transaction id ; ztd-20-8b0a09140d313
Ztd-20-d[protected]a26
And they are not replying my mail from 24-48 hours.
They only told we will shortly contact you.
I have also talked to the paytm they told they need a confirmation from zomato that the transaction was wrong to refund the money.

I want to complain against zomato with there team members and staff that they denying of my money refund. Order id -[protected]. I ordered dish to singla's restaurant after 30 minutes so many followup with restaurant and zomato guys they are still blank and denied to take around 1 hr. So for the late delivery i cancel the order now m asking for my money refund they denying they will not to do so.

What rubbish zomato "hum logo se tum ho jab customers ki importance ni samaj skte to band kro apna dhanda"

I want my refund.

Order id - [protected]

We are very surprised that you have service the food with c grade category??? We found insect in our food and this is pathetic???
Pls. Lookinto this and comment on this??? And we need our full compensation regrading the same... Already lots of people suffer for cornavirus and you people are not worrying about the situation and provide this kind of 3rd class food along with insect??? Shame on you???

Already mail along with attachment of images and videos but till date no responce

This email is with reference to my order no. 219 with mobile no. [protected] (Bikanervala, janakpuri) placed through zomato on 13/03/2020 for rs. 414.25/=. I would like to highlight the following points for necessary and immediate course of action:
1. The said product was delivered to me in a terrible packaging from bikanervala and the food was almost popping out from the foil.
2. More than half of the shahi paneer costing around rs. 260/= was leaked in the paper bag and the paper container of shahi paneer was broken / tampered from behind causing this leakage and the naan, butter roti, aloo kulcha, roti missi, bill, onion was covered with the gravy of shahi paneer.
3. The taste and quality of other items were deteriorated due to this leakage which can cause a serious ill health to the bonafide customer.
4. I have attached the image of the leaked shahi panner in the package for your reference and for a immediate and necessary action.
5. I am a new customer of zomato and this was my first and the last order as this kind of service is not expected from bikanervala and zomato.
Through this email i hereby inform the concerned department to immediately refund or replace the order. Till then, the customer has put on hold any further purchase from bikanervala and zomato.
Regards
Mayan bhandari

I order a cake 700gms on 1st of march from sweet truth zomato and they delieverd me wrong cake. Since than they are saying that refund of 448 is initiated and will reflect in my upi soon but nothing happened and every time they are saying the same thing but i didnt get my refund till now. They are saying daily the same thing and for me 448 is a big amount which i think they should refund because it was there mistake. I request you to take some action. I want my refund asap.

On 8th march 2020, i ordered food from malhar khanaval at 7.30pm and as a result rs. 137 was deducted from my account but food order was not placed and my money was not refunded. I really do wish my money is refunded. I have attached the screenshots of the transaction receipt and the screenshot of zomato app where it is displaying payment unsuccessful.

Order no: [protected]
I tried sending an email to the customer care over 6-7 times but did not get a valid response nor did I get an explanation from restaurant.
I'm Vaishnavi and I want to let you know about the poor experience from Oye Kiddan. I never write long emails or complaints but this time I have no option but to bring it to your notice.

1. Butter Chicken: It was cold. Not room temperature cold but refrigerator cold. It was stale left over from yesterday that was preserved. NOT FRESHLY MADE. Didnt even try to cover it up by microwaving the food.

2. Chicken Biryani: Biryani was again ice cold with bits of rice in ice clumps and uncooked "pinkish" chicken pieces. It was obviously left over from day before. This time it was also spoilt. The weird smell and aftertaste you get of left over food.

I think the mishap happened because I placed order immediately after the restaurant opened at 12pm. I went after the reviews but I'm disappointed. I have to throw it all away because theres no point in giving it away to the maid either because then she will fall sick.

My 3 year old daughter has gone all red and has been puking for the last 15 minutes. I request you to refund me the entire amount through bank account or paytm, preferably bank account. I will mention my bank account number if needed.
My email id is [protected]@gmail.com