Zomato Complaints & Reviews

It’s been 9 days now since i ordered from zomato! It’s regarding a promo that i applied before making the payment, it shows me inr 95 which was the discount provided! I got charged the full amount for the order and after marking a mail regarding this these are just fooling around stating due to some operational reasons they are not able to proceed! Below i’m attaching the trail mail for more information!

There is no cash on delivery option available on my phone for any order. It always shows cod is not available at this order but if i order the se thing from other phone it will show the cod option. I want to use my cod option kindly give me my cod option back. At first i was able to use cod but for 1 year my cod option is not working. You really need to fix that....

These people blocked my account on Zomato because I complained about the pathetic services over chat box and the food didn't get delivered after 3 hours, i have had an active Zomato Gold subscription that im unable to use and its validity is till 2021 this block has been there since the past 6-7 months and they haven't been responding to their emails or calls.

I didn't get the gold membership on zomato as defined by them for uber eats user since july 2019.
I got a mail also when uber eats was shutting down their service in india but didn't get the gold membership yet and i am uber eats user since 2018 and ordered too many orders on uber eats.
On zomato app it's showing welcome uber eats user but there is no option to claim free zomato gold membership for uber eats usre...
Please help me.

As on 27 january 2020,

I ordered 1 pizza from zomato

I select a merchant ' real paprika, mehsana

But i received a wrong product,

In pizza box with name of mayur restaurant...

Pizza is very small size...

I already request to zomato team by chatting in application... But customer care executive dont help to me... For giving me a new genuine product instead of that fake product which is delivered by zomato executive...

Zomato executive not give me a help in replace that fake product.

From
Gunjan patel
Mehsana, gujarat
Mo. [protected]

I never orders gold membership from zomato and it was added in one of my order and i asked them to refund the money for they tried to sale the membership use it when i denied they said that we have issued a refund and its been more than 25 days refund has not received.

They are always saying that we hvae forwarded the request and it is in que and it is inn que from last 25 days they never replied to me on chat support.
Very poor service and fake☺️

Sir, i am rider and join 4 days before and today my id show suspended due to bgv failed. The verification person does not come my location for verify i inquired everyperson in my street and every person told me not any zomato person come for verification
Company doing fraud activites.
I deposit rs1000 the company does not refundig me and told this is not refundable.
No. 1fraud company

This is really cheap thing to make fool people on the name of home delivery. I just ordered dt. 24/01/2020 and it cancelled at zomato end by a message that "we have initiated a refund agianst order number id: [protected] on zomato order. It will start reflecting in your account within 2-7 working days". But i didn't get it still. It is really rubbish thing. Its better to beg then cheat.

Dear sir,
My order no is [protected] from delhi15 on yesterday in the evening from my registered mobile no i. E. [protected].
I have received pieces of chicken in my meal as i am pure veg so my family members are very angry for this. We people not eat egg so this can not be tolerate. I am also attaching the screenshot for the same.
I want to file case against zomato

I recently ordered food in zomato. The actual cost of briyani is rs150 but they have listed it as rs.180. I checked with the restaurant and they say it is charged rs150 only. Zomato is charming it in a hidden way and cheating their customers

Also zomato has already included delivery charge rs. 41 and packaging charge rs.10. This fine. But increase the food item cost in a hidden way is very unethical. I also raised this concern to zomato but there is no response to it. I have been charged rs 60 extra for two briyani for no reason.

Complaint reference:[# 4609035 #] fwd: feedback for zomato - android[protected]

I have attached my bill with this. Please take necessary action and dont cheat people like this

Its been more than 20 days i have not received refund for my order (Id: [protected])
And order id: [protected]. They mentioned that they will refund it within 5-7 days but its been month. Even though i mailed them about the issue the response is still same that they will refund within 5-7 days.
So, i kindly request you to look into matter and take strict actions.
Thanking you.

Order no:[protected]ordered chicken dum biryani & chicken masala in zomato gold offer from bamboo shoot restaurant & paid total 201, after money deduction order got declined by the restaurant. Then i seek help of the zomato support guys told your money will be refund in 5 days. Is this a good approach to suffer a common man in the month end time & when he was fully hungry & no option to eat. Also requested the support to get the order from any other restaurant but they declined. After a long time i ordered from zomato but as still the same kind of service it continues. I never forgot this day in lyf. Need refund immediately.

Order no:[protected]ordered mutton biryani about 136 from zanani kitchen. As a new resturant in the city i trusted & ordered in 50 % descount which is actually price of 236. Then comes the worst part is the biryani is not a andhra style biryani its pure chennai style birayani. However i am hungry & started to eat till i reach the bottom of the pack not a single mutton piece found only rice smells like rice of the mutton biryani.
Also the biryani rice totally burnt & i guess they have given the last rice of the biryani which was about to tail end & taste like a burnt rice.. Worst experience ever. Need refund.
I loved the ubereats for its service, quality, quantity & also its economic. I never faced a single problem over there. As now zomato taken over ubereats i am facing a lot of issue. As i am a big foodie i never recommend zomato for the online food delivery. Most of the times i have faced problems & customer support also is the worst part. As no other options available in the market except swiggy. However its service wise average. But definitely 100 times better than zomato. I'll definitely publish my chats & mails in the social media for the people awareness as i have a blog & 10k followers will see the fate of zomato. one more thing zomato is a fraudulent organization. The worst part is its customer support which is only behaves like a bot providing no solution nor refund.. But this time i need refund else i'll push it afterward & publish all this.

Saswat kumar
[protected]@gmail.com
[protected]

I ordered 3 combos which contained two pizzas each, so i should have got 6 pizzas but at the end i only got 3 pizzas. Now there customer service isn't replying when i am trying to chat, which is the only way to talk to them, they don't have a customer care number. They are not giving me refund. This is really what i don't expect from zomato please respond asap.
Order id: [protected]

Kindly, solve this as soon as possible.
My friend ordered food from meghna foods in bangalore today i. E 26.01.2020. She didn't received her order & instead the status is showing as delivered.

I'm sincerely taken aback by this issue. Never expected such poor & fraud delivery issues from zomato.

For the sake of zomato call my friend in this no. [protected].

My order id: [protected]
Zomato is saying they have i tisated my refund amount 1693.
But it has been 10 days.. Still m not received single penny.
They are making fool their customer by doing this.
I dont know why big company like zomato doing this with customer's money.

I totally wasting of money..
Wrost app.

Playing with customer's money.

If i didn't get my money.. I have to do something huge now..
Because there are so many people who facing this kinda problem with zomato..

Please do needful..
1693 is not small amount..

I have ordered my food zomato. The delivery boy claim to have contacted me but i never got any call nor hi reach my address and knock the door. And cancel my order by own without my permission. I have contacted customer care through chat but they responded saying we can't refund your money or deliver the food. This is very bad incident happened to me and i would like to raise an issue to refund my money. If not refunded i would like to go to the consumer forum regarding the same thanking you.

I ordered a tuna sub and a chocolate truffle cake. I got delivered a chicken sub with the wrong bread and sauces we didn’t even ask for and a cookie.
We complained but they did not replace the items or refund the money. There’s no response in email. If we call the subway, they are not responding properly and cutting the call. If the products are not available they should inform us. They didn’t inform. They gave us differnt items and it’s gone to waste too and money also not refunded.
Order number : [protected]

I am not felling glad to be your gold member because of the incident mentioned hereunder on 7 january 2020 i have order something from your member restaurant that order got cancelled.

Time and again i was told by your associates that payments will get refunded to me in 48 hours as a customer i keep buying that but after a point it really start annoying me to me its feels like you guy are not following earthly time zone, because it has been more then 15 + day but no amount has been credited to my account.

I am not begging i am asking for the fund that is rightly mine.

To me this refund system of yours seems like a scam, became for first 10- 12 days you keep bribing the customer by selling them hope that fund will be credited but after that your system doesn't allow them to entertain the query about previous order except by the way of email, so most people stop chasing you. It seem your are enreaching yourself at the cost of public money

Now i am not just asking for my legitimate refund but also expect to you compensate me the cost for the time that i have invested because of your ill system.

Always remember you are making money out o[censored]s and we are paying you to make our life easy not cumbersome.

I have ordered a biryani from their counter and made online payment also. After sometime i got the message of cancelled order. When i contact them they said that delivery boy can not get response from me when he phoned. Actualy i did not get any call from them. When i asked for refund they refused to return my payment.
This way i have lost both food & also money.

T

Zomato is very unprofessional it's delivery person and customer care is pathetic. Please opt for other options for food ordering. I experienced 2-3 incidents where they misbehaved and misused my trust on them. Now i never trust it, they take multiple orders for same delivery boy and when you want to cancel the order due to extreme delay they charge you full cancellation charges. No customer support always it is showing that due to high order inflow they are unable to help. Disgusting🤢