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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Mar 5, 2026

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Address: Kolkata, West Bengal

Today I placed an order and paid it via paytm wallet, as there was no sms from the paytm so I thought that the transaction was not successful. That is why I paid the delivery man with the amount who was saying there was an issue with zomato app. In his phone so the amount to be paid was not showing. Later I saw the sms that the amount was paid through paytm. The thing is that the delivery boy completely misguided me with the payment. I didn't expect this because every time i have confirmed about the online payment from the delivery man whenever i have ordered food and every time they said Yes. But today's experience was not expected at all.

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I had tried to renew my gold membership in december 2019 but though the amount was deducted from my account, the membership wasn't renewed. On speaking to the customer service through chat, i found that there was a payment gateway failure and hence the transaction didn't go through. I was told i'll be getting a refund in 5-7 days. It has been a month since but i still haven't received it and now i have stopped getting responses from the customer service chat on the app.

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P

Pavan Sharma Upadhyay

Jan 21, 2020

Deducted my money two times in same order so refund my money. 120 rs.
Payment mode-:Phone pe upi

Pavan Sharma Upadhyay's reply, Jan 17, 2020

I want to refund my money because you have deducted two times money in my account...

A

Ashu King Sharma

Jan 22, 2020

Money got deducted from my paytm wallet, 281.67 rs. I have not ordered anything

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I ordered from Mithas and they picked my order. My address mentioned was
A-89, Maquette Consulting Group, second floor, sector -65, noida, indirapuram.

Mithas picked up my order only to realize they cannot deliver in noida so they cancelled my order. Reason stated - customer was not present at the address.
This is so mean!
I contacted the customer care and have followed up some 5 times by now.
Everytime, they say- it is escalated and you will get refund soon. That soon never happens.

It not a huge amount but this is not acceptable. I want my money back.
Meenal
[protected]

Zomato customer support has been notified about the posted complaint.

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dappy

Jan 22, 2020

Ordered food from Zomato under "On time or free" offer...order was promised to be delivered at 18:01:00 hrs...order was delivered at 18:01:19secs...when i contacted customer service they said there is a buffer of 1min over 18:01:00 promised time...but this buffer time is not mentioned anywhere under the OTOF policy or under OTOF FAQs...

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Address: Bangalore, 560099

I ordered from a restaurant called monkey's hat from zomato at approx 8:50. Food was expected to be delivered at 9:23 in the night. I myself had to enquire at 10:00 p. M in the night and the zomato executive kept lying that the order is on the way. I was fooled until 10:45 and then bluntly told the food can't be delivered and we are helpless.
I was refunded the money bu i could not order food again because it was too late for any delivery after that.
Looks like zomato is pressing its monopoly now since there is no way to penalize them.

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I placed the order, my address was right but with my original address, 1 wrong address was written by mistake (Abc apartment sector 11 sector 25) they have rejected my order and are not refunding my money. An unprofessional person called and laughed and told me that order has been rejected and money is not refundable and he disconnected my phone. Zomato chat customer care is also not helping me.
How can they not refund me. A cancellation charge is fine but they are keeping my full money. This is unethical and wrong. A business is nothing without ots customers, we should be their top priority. If they can't solve a customers issue what is the use then. They make baseless and wrong policies and cheat customers of their hard earned money.

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daisy vasista sharma

Jan 21, 2020

I made an order on 02/01/2020, order didn’t go through and got a message stating the amount will be refunded in 2-7 business day however, I still haven’t received the amount yet. Here’s the order id: [protected]. Worst experience, not gonna use Zomato again.

R

Rtr Neel Deshpande

Jan 21, 2020

Ordered rolls and gave 500rs to delivery boy. He told i have no return . So he told me that I will transfer you the amount through Google pay .But now he is out of contact with me.

His personal number is [protected]

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Money got debited from my account but i couldn't see the order in the order placed section and also i didn't receive any delivery. I received this message
Thanks for paying rs.381.95 from a/c xxxx6868 to payuzomatomediapvtlt via netbanking. Call [protected] if txn not done by you.
I am highly disappointed and i want my money back. I want necessary resolution and want to request for the refund. Please help.

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Priyanka Kompelli

Jan 21, 2020

I have ordered food on 9th January.it was failed but money ws deducted from my account. I requested them to refund my money they didn't respond

Priyanka Kompelli's reply, Jan 19, 2020

They informed in mail but no steps could be taken till now

P

Pavan Dange

Jan 21, 2020

Respected Sir/ madam
You can check my details in zomato my
Log in i.d.[protected]
My fe i.d. 253204
Please Sir / madam I request you to solve
My problem I want to log in again for my
..ZOMATO..

P

Praful Gaur

Jan 21, 2020

I have ordered food on 31st dec 2019 from pizza factory Gurugram, i haven't received the order but the restaurant shows it delivered food.when i asked for refund the customer support said they have some technical issues regarding refunding of money but it's been 18 days since they initiated the refund.

P

Pooja Kamlesh Patidar

Jan 21, 2020

Ordered food from Zomato on 13.01.2020 worth Rs. 241.75
payment made vide net banking.
the transaction id for the same is [protected]

payment deducted from bank account but order not placed.

kindly resolve and refund the money back to the account.

N

Neha Sunder

Jan 21, 2020

I have order soup around 6.53 pm all payment method n order confirm but now it's 7.51 pm till now my order is not deliver and i call restuarant 3 times but they said ur order is on d way

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Address: Pune, Maharashtra, 411033

I have been chasing resolution and refund patiently since more than 50 days. I have received a documented confirmation on the refund 9 times, including once on the initial chat commitment.

After several commitments, Very shamelessly the representative today said that no refund will be processed? This is beyond being disgraceful. Zomato is a brand, they have to keep the commitments made and not just put up their hands and say they can't do anything.

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Address: Chennai, Tamil Nadu, 600005

To whomsoever it may concern, i would like to inform that since zomato has recently changed all one plus one offer into percentage amount offer, as a zomato gold member this was not what i expected this was not informed me we don't expect certain percentage of discount in any restaurants which we easily get in other apps like dineout and eazydiner. This is not acceptable and therefore we need the one plus one offer in restaurants like before. This type of change is fraudulent behavior

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Address: Chitra, 641015

I am not satisfied with that because you are not giving any coupon to me and you are saying that it will reflect within 48 hours it's more than 3days ok till now nothing is solved ok and i give you that 50 coupon you just take this ok i don't need this coupon...
Your lying to me and your sporting to restaurant because they are partner of zomato...

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Address: Bangalore, Karnataka, 560066

On 12 november, i have ordered online with orbis restaurant. I called the delivery boy to deliver but he was rude and kept on saying the order was cancelled. But to me it was reflecting that it would be delivered. After few moments, it showed the order was cancelled and the money would be refunded.

I wrote 6-7 mails about the refund at [protected]@zomato.com. They keep on saying the return is initiated but the refund is still not being initiated at all. Rs 401 zomato need to return.
Please have a look into issue and refund the amount as soon as possible.

Orbis restaurant
Order number:
[protected]

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Address: Ghaziabad, Uttar Pradesh, 201009

Zomato services were great earlier but now days issue of delivery any order in their application is very good and in same place in fact order is not being deliver. Unfortunately this is not a new case for me in noida and happens twice in 15days of spam. However this is not the end in my one order valet came to my door and asked to raise a complaint against restrurant that they had poor packing and food got flooded in bag and ask for new packs. When i raise complaint then same person came to me with same order in 10min with repacking of same food stating this is what zomato do. "khana gir gaya tha bag me and now hamne near by restaurant se repack karwa diya". The issue is in 10-11 pm people are helpless to get food in another token if first is fail.

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Address: Gurgaon, 560047

I have ordered food thru zomato app for dindigul thalpakati biryani hsr layout outlet immediately after payment debited to my paytm wallet account the restaurant & the app is not showing any confirmation my money is debited to my wallet account. & no customer service number available for zomato media for raising complaint or any order details displaying in the app

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Address: Bangalore, Karnataka

I had received a wrong order so i had raised an issue to zomato. They told me that they will refund my full amount which was 297.93. On further enquiry they told me that they have refunded my full amount.
They gave me rrn no.[protected] to track my amount.
I had ordered on 2nd january 2020 and it's been 15 days but i have not received my refund. This is really worst experience with zomato and i really want to take necessary action against them. The name of the restaurant is dhaba social, beml layout, brookfield, bengaluru.

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Address: 577101

Zomato is the biggest fraud company in india, today on 17th january at around 7:00 pm i ordered fried chicken from a restaurant who charged me 192 after adding coupon, i was expecting fried chicken, but they sent some kind of gravy and there were only 4 small pieces, i contact support a person called nisha didn't even try helping me and give me a resolution, i asked for return or refund. Please assist me zomato i am a frequent orderer from zomato.

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Address: Dombivali west, Thane, Maharashtra, 421202

I was did order my food from chaska restaurant and delivery boy was not moving from last 15 min from restaurant when my order was ready. When my order was ready so why he was not moving from restaurant. I want my full refund. When i check on map ur reply was we delivered food on 2.05pm surely then after 5 min we reply me same we delivered food on 2.20pm why u taking so much time to delivered food. When food was ready.

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Address: Faridabad, Haryana, 121001

Hello i have a restaurant registered on zomato..

Whenever zomato does not have riders available in any area they close the restaurant for ordering but on the their app they show that restaurant is closed for ordering or not accepting orders instead of showing that riders are currently not available... They dont want to bring a bad name to themselves but simultaneously are brining a bad name to the restaurants

Further it could be their trick to slowly change the consumer’s behaviour so that their customers may probably shift ordering from their own cloud kitchens

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Jeevitha Natesan

Jan 17, 2020

I have order food and paid through online. zomato have cancelled my order and saying no refund.

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Address: New Delhi, Delhi

I ordered today food and opt option ontime or free. But after reaching set time received call from zomato that address mentioned is not true. although Zomato already delivered earlier on this address( u can check from history) Now they are saying that money will not be refunded as food was prepared by restaurant. Then what is my Mistake as i am neither getting food nor refund money. Zomato is only expoiting its customer. totally useless

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Address: athawaget, Surat, Gujarat, 395001

Due to system error. There were two order booked in zomato and payment deducted twice from my account. I cancelled one of the order and received the other one. But i didn't have any refund status yet. The zamato pepole are not responding properly and dening for refund. Please i need my money back. By i mistake, order is placed twice that why i cancelled one. Please do needful.

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Jan 16, 2020

Updated by komalben Order ID:[protected] Amount:1693/-

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Praful Gaur

Jan 17, 2020

I order food from pizza factory on 31 decide 2019. I didn't received my order.when i complain to the customer care they said money will be refunded within 4-5 days but its been 17 days i didn't get any money when i call to custom support they say due to some technical issues it's stuck but it's been 18 days since i ordered the food.

Praful Gaur's reply, Jan 17, 2020

Order id-2005930371

V

[email protected]

Jan 17, 2020

Today my order not received... delivery boy wost begavear my address is crt 12 the street I will mentioned but delivery boy will 2 d street you check my address also

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I have ordered a malai kofta, 2stuffed naan and a gajar halwa and paid total amount of rs. 338.0 via online transaction. But the delivery boy didn't come to the mentioned address and the restaurant then cancelled my order mentioning that the provided address was wrong.
Then i contacted to the zomato executive support and they made sure if the address mentioned was right and it was absolutely correct to my knowledge.
It's been 6 days i'm requesting for the refund as the order we're cancelled by their side but no fruitful response is there. I would expect them to pay back the money as they cancelled the order by mentioning wrong reason which i don't agree neither the facts.

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Address: Mysore, Karnataka, 570020

Website: www.Zomato.com

I ordered paratha meal from eat. Fit with zomato and it was cash on delivery and paid 10 rupees extra for opt on option!! It was clearly showing in app if i won't get the food within 33 minutes the meal is free..

I ordered on 12:35 pm, the delivery person came at delivery at 1:18pm.. So i declined to pickup.. The deliver boy called to the customer care and told the whole matter to zomato care but they told i should receive the order and pay else order will be cancelled.. They can't give me meal

I waited almost 43 minutes and they cancelled it.. I need the refund of 350 rupees.. They are looting in the name of on time delivery be aware

Zomato customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by Sayafsai Order ID: [protected]

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