Zomato Complaints & Reviews

I have placed my order in zomato. No one delivered the order. Delivery guy is not responding. Even i tried chatting with customer care. The customer care executive named mosim. He is not responding to the customer concern. They are also not refunding my money back. They are charging hefty amount for delivery and surge price and not even carong to respond or delivering the order

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Address: Vaishali, Bihar

Order id: [protected]

I have ordered food (Chicken chilli) on 21-01-20 from one of the zomato listed restaurant, through zomato app. The restaurant name is barbecue live, the quality of food was utter waste, chicken was not fresh and gravy is dry. I raised the request with zomato support, instead of helping they just started convincing me by saying sorry.

I requested them to refund the amount or place the order again or give alternative. Neither i got the order not even my amount.

I have attached food quality picture.

Please refund my amount or place the order again eitherwise i complaint consumer court against quality food problem.

Rakesh
[protected]

Zomato customer support has been notified about the posted complaint.

Jan 21, 2020

Updated by RakeshK133 ORDER ID: [protected]

i have ordered food(chicken chilli) on 21-01-20 from one of the zomato listed restaurant, through zomato app. the restaurant name is Barbecue live, the quality of food was utter waste, chicken was not fresh and gravy is dry.I raised the request with zomato support, instead of helping they just started convincing me by saying sorry.

I requested them to refund the amount or place the order again or give alternative. Neither i got the order not even my amount.

I have attached food quality picture.

Please refund my amount or place the order again eitherwise I complaint consumer court against quality food problem.

Rakesh
[protected]

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Kriticka Singh

Jan 22, 2020

I ordered a pizza from Zomato my contact no is [protected]. The order which I received was eaten and it was not in a condition to eat. Plz I want my money back or I want a refund. We had ordered through Pizza well.e Karnal.

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Address: Sai dham society B wing201 Dhanori pune 15(near Dhanori police station), Pune, Maharashtra, 411015

As i ordered a food from zomato as it got canceled after some time as then the delivery boy said tht he called me 4 times but he didn't called even a single time as then he said tht it hss got canceled from the zomato side as then when thw chat proces they said the money won't be given as back as due to there was no response from my side. Please help me out as i want the refund

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Hello, i am very heartbroken by your policy of 30 minutes delivery, do you know how much the delivery executive suffer because of this? Do you know roads and traffic of our country? You are well aware about this, please remove this "30 min" drama... I am ready to pay even if i get my food after 2 hours. Your workers are the one you and the person who ordered should be grateful for.
And i dont think people who die for free delivery deserves the food too!

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Prince Raj Shrivastava

Jan 22, 2020

I placed an order from zomato with Track ID ZTD-20-062BC83F7D3A4
Transaction Reference ID 2020010111121280011016823950589136

They charged me, the food was delivered.
I have been chatting with them on their application as they do not have a calling number. They habe been harassing me since 12 continuous days.
Please help me get my money back.

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Address: Kolkata, West Bengal

Today I placed an order and paid it via paytm wallet, as there was no sms from the paytm so I thought that the transaction was not successful. That is why I paid the delivery man with the amount who was saying there was an issue with zomato app. In his phone so the amount to be paid was not showing. Later I saw the sms that the amount was paid through paytm. The thing is that the delivery boy completely misguided me with the payment. I didn't expect this because every time i have confirmed about the online payment from the delivery man whenever i have ordered food and every time they said Yes. But today's experience was not expected at all.

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I had tried to renew my gold membership in december 2019 but though the amount was deducted from my account, the membership wasn't renewed. On speaking to the customer service through chat, i found that there was a payment gateway failure and hence the transaction didn't go through. I was told i'll be getting a refund in 5-7 days. It has been a month since but i still haven't received it and now i have stopped getting responses from the customer service chat on the app.

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Pavan Sharma Upadhyay

Jan 21, 2020

Deducted my money two times in same order so refund my money. 120 rs.
Payment mode-:Phone pe upi

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Pavan Sharma Upadhyay's reply, Jan 17, 2020

I want to refund my money because you have deducted two times money in my account...

A

Ashu King Sharma

Jan 22, 2020

Money got deducted from my paytm wallet, 281.67 rs. I have not ordered anything

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I ordered from Mithas and they picked my order. My address mentioned was
A-89, Maquette Consulting Group, second floor, sector -65, noida, indirapuram.

Mithas picked up my order only to realize they cannot deliver in noida so they cancelled my order. Reason stated - customer was not present at the address.
This is so mean!
I contacted the customer care and have followed up some 5 times by now.
Everytime, they say- it is escalated and you will get refund soon. That soon never happens.

It not a huge amount but this is not acceptable. I want my money back.
Meenal
[protected]

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dappy

Jan 22, 2020

Ordered food from Zomato under "On time or free" offer...order was promised to be delivered at 18:01:00 hrs...order was delivered at 18:01:19secs...when i contacted customer service they said there is a buffer of 1min over 18:01:00 promised time...but this buffer time is not mentioned anywhere under the OTOF policy or under OTOF FAQs...

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Address: Bangalore, 560099

I ordered from a restaurant called monkey's hat from zomato at approx 8:50. Food was expected to be delivered at 9:23 in the night. I myself had to enquire at 10:00 p. M in the night and the zomato executive kept lying that the order is on the way. I was fooled until 10:45 and then bluntly told the food can't be delivered and we are helpless.
I was refunded the money bu i could not order food again because it was too late for any delivery after that.
Looks like zomato is pressing its monopoly now since there is no way to penalize them.

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I placed the order, my address was right but with my original address, 1 wrong address was written by mistake (Abc apartment sector 11 sector 25) they have rejected my order and are not refunding my money. An unprofessional person called and laughed and told me that order has been rejected and money is not refundable and he disconnected my phone. Zomato chat customer care is also not helping me.
How can they not refund me. A cancellation charge is fine but they are keeping my full money. This is unethical and wrong. A business is nothing without ots customers, we should be their top priority. If they can't solve a customers issue what is the use then. They make baseless and wrong policies and cheat customers of their hard earned money.

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daisy vasista sharma

Jan 21, 2020

I made an order on 02/01/2020, order didnâ€™t go through and got a message stating the amount will be refunded in 2-7 business day however, I still havenâ€™t received the amount yet. Hereâ€™s the order id: [protected]. Worst experience, not gonna use Zomato again.

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Rtr Neel Deshpande

Jan 21, 2020

Ordered rolls and gave 500rs to delivery boy. He told i have no return . So he told me that I will transfer you the amount through Google pay .But now he is out of contact with me.

His personal number is [protected]

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Money got debited from my account but i couldn't see the order in the order placed section and also i didn't receive any delivery. I received this message
Thanks for paying rs.381.95 from a/c xxxx6868 to payuzomatomediapvtlt via netbanking. Call [protected] if txn not done by you.
I am highly disappointed and i want my money back. I want necessary resolution and want to request for the refund. Please help.

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Priyanka Kompelli

Jan 21, 2020

I have ordered food on 9th January.it was failed but money ws deducted from my account. I requested them to refund my money they didn't respond

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Priyanka Kompelli's reply, Jan 19, 2020

They informed in mail but no steps could be taken till now

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Pavan Dange

Jan 21, 2020

Respected Sir/ madam
You can check my details in zomato my
Log in i.d.[protected]
My fe i.d. 253204
Please Sir / madam I request you to solve
My problem I want to log in again for my
..ZOMATO..

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Praful Gaur

Jan 21, 2020

I have ordered food on 31st dec 2019 from pizza factory Gurugram, i haven't received the order but the restaurant shows it delivered food.when i asked for refund the customer support said they have some technical issues regarding refunding of money but it's been 18 days since they initiated the refund.

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Pooja Kamlesh Patidar

Jan 21, 2020

Ordered food from Zomato on 13.01.2020 worth Rs. 241.75
payment made vide net banking.
the transaction id for the same is [protected]

payment deducted from bank account but order not placed.

kindly resolve and refund the money back to the account.

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N

Neha Sunder

Jan 21, 2020

I have order soup around 6.53 pm all payment method n order confirm but now it's 7.51 pm till now my order is not deliver and i call restuarant 3 times but they said ur order is on d way

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Address: Pune, Maharashtra, 411033

I have been chasing resolution and refund patiently since more than 50 days. I have received a documented confirmation on the refund 9 times, including once on the initial chat commitment.

After several commitments, Very shamelessly the representative today said that no refund will be processed? This is beyond being disgraceful. Zomato is a brand, they have to keep the commitments made and not just put up their hands and say they can't do anything.

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Address: Chennai, Tamil Nadu, 600005

To whomsoever it may concern, i would like to inform that since zomato has recently changed all one plus one offer into percentage amount offer, as a zomato gold member this was not what i expected this was not informed me we don't expect certain percentage of discount in any restaurants which we easily get in other apps like dineout and eazydiner. This is not acceptable and therefore we need the one plus one offer in restaurants like before. This type of change is fraudulent behavior

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Address: Chitra, 641015

I am not satisfied with that because you are not giving any coupon to me and you are saying that it will reflect within 48 hours it's more than 3days ok till now nothing is solved ok and i give you that 50 coupon you just take this ok i don't need this coupon...
Your lying to me and your sporting to restaurant because they are partner of zomato...

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Address: Bangalore, Karnataka, 560066

On 12 november, i have ordered online with orbis restaurant. I called the delivery boy to deliver but he was rude and kept on saying the order was cancelled. But to me it was reflecting that it would be delivered. After few moments, it showed the order was cancelled and the money would be refunded.

I wrote 6-7 mails about the refund at [protected]@zomato.com. They keep on saying the return is initiated but the refund is still not being initiated at all. Rs 401 zomato need to return.
Please have a look into issue and refund the amount as soon as possible.

Orbis restaurant
Order number:
[protected]

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Address: Ghaziabad, Uttar Pradesh, 201009

Zomato services were great earlier but now days issue of delivery any order in their application is very good and in same place in fact order is not being deliver. Unfortunately this is not a new case for me in noida and happens twice in 15days of spam. However this is not the end in my one order valet came to my door and asked to raise a complaint against restrurant that they had poor packing and food got flooded in bag and ask for new packs. When i raise complaint then same person came to me with same order in 10min with repacking of same food stating this is what zomato do. "khana gir gaya tha bag me and now hamne near by restaurant se repack karwa diya". The issue is in 10-11 pm people are helpless to get food in another token if first is fail.

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Address: Gurgaon, 560047

I have ordered food thru zomato app for dindigul thalpakati biryani hsr layout outlet immediately after payment debited to my paytm wallet account the restaurant & the app is not showing any confirmation my money is debited to my wallet account. & no customer service number available for zomato media for raising complaint or any order details displaying in the app

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Address: Bangalore, Karnataka

I had received a wrong order so i had raised an issue to zomato. They told me that they will refund my full amount which was 297.93. On further enquiry they told me that they have refunded my full amount.
They gave me rrn no.[protected] to track my amount.
I had ordered on 2nd january 2020 and it's been 15 days but i have not received my refund. This is really worst experience with zomato and i really want to take necessary action against them. The name of the restaurant is dhaba social, beml layout, brookfield, bengaluru.

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Address: 577101

Zomato is the biggest fraud company in india, today on 17th january at around 7:00 pm i ordered fried chicken from a restaurant who charged me 192 after adding coupon, i was expecting fried chicken, but they sent some kind of gravy and there were only 4 small pieces, i contact support a person called nisha didn't even try helping me and give me a resolution, i asked for return or refund. Please assist me zomato i am a frequent orderer from zomato.

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Address: Dombivali west, Thane, Maharashtra, 421202

I was did order my food from chaska restaurant and delivery boy was not moving from last 15 min from restaurant when my order was ready. When my order was ready so why he was not moving from restaurant. I want my full refund. When i check on map ur reply was we delivered food on 2.05pm surely then after 5 min we reply me same we delivered food on 2.20pm why u taking so much time to delivered food. When food was ready.

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Address: Faridabad, Haryana, 121001

Hello i have a restaurant registered on zomato..

Whenever zomato does not have riders available in any area they close the restaurant for ordering but on the their app they show that restaurant is closed for ordering or not accepting orders instead of showing that riders are currently not available... They dont want to bring a bad name to themselves but simultaneously are brining a bad name to the restaurants

Further it could be their trick to slowly change the consumer’s behaviour so that their customers may probably shift ordering from their own cloud kitchens

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Jeevitha Natesan

Jan 17, 2020

I have order food and paid through online. zomato have cancelled my order and saying no refund.

Zomato Complaints & Reviews

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Zomato reviews & complaints page 196

did not received my order and customer support is not even responding

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food quality is not good

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as the delivery got canceled without knowing and then denied for refund

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your policy

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paying the amount

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refund not received for over a month and stopped getting responses from the customer service chat

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refund pending - wrong reason given

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order cancelled after two hours

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order rejected and money not refunded

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money got debited from my account but i can't find the order in order placed

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false commitments

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regarding the recent changes in gold

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food missing and customer service not supporting me only restaurant side supporting

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zomato my refund amount not received yet | order no : 2048373848

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started doing fraud with customers "be aware"

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zomato order not delivered payment debited to my wallet account

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not received my refund after 15 days

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quantity fraud no resolution by customer support

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take time to delivery.

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misleading information

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