Zomato Complaints & Reviews

Zomato services were great earlier but now days issue of delivery any order in their application is very good and in same place in fact order is not being deliver. Unfortunately this is not a new case for me in noida and happens twice in 15days of spam. However this is not the end in my one order valet came to my door and asked to raise a complaint against restrurant that they had poor packing and food got flooded in bag and ask for new packs. When i raise complaint then same person came to me with same order in 10min with repacking of same food stating this is what zomato do. "khana gir gaya tha bag me and now hamne near by restaurant se repack karwa diya". The issue is in 10-11 pm people are helpless to get food in another token if first is fail.

I have ordered food thru zomato app for dindigul thalpakati biryani hsr layout outlet immediately after payment debited to my paytm wallet account the restaurant & the app is not showing any confirmation my money is debited to my wallet account. & no customer service number available for zomato media for raising complaint or any order details displaying in the app

I had received a wrong order so i had raised an issue to zomato. They told me that they will refund my full amount which was 297.93. On further enquiry they told me that they have refunded my full amount.
They gave me rrn no.[protected] to track my amount.
I had ordered on 2nd january 2020 and it's been 15 days but i have not received my refund. This is really worst experience with zomato and i really want to take necessary action against them. The name of the restaurant is dhaba social, beml layout, brookfield, bengaluru.

Zomato is the biggest fraud company in india, today on 17th january at around 7:00 pm i ordered fried chicken from a restaurant who charged me 192 after adding coupon, i was expecting fried chicken, but they sent some kind of gravy and there were only 4 small pieces, i contact support a person called nisha didn't even try helping me and give me a resolution, i asked for return or refund. Please assist me zomato i am a frequent orderer from zomato.

I was did order my food from chaska restaurant and delivery boy was not moving from last 15 min from restaurant when my order was ready. When my order was ready so why he was not moving from restaurant. I want my full refund. When i check on map ur reply was we delivered food on 2.05pm surely then after 5 min we reply me same we delivered food on 2.20pm why u taking so much time to delivered food. When food was ready.

Hello i have a restaurant registered on zomato..

Whenever zomato does not have riders available in any area they close the restaurant for ordering but on the their app they show that restaurant is closed for ordering or not accepting orders instead of showing that riders are currently not available... They dont want to bring a bad name to themselves but simultaneously are brining a bad name to the restaurants

Further it could be their trick to slowly change the consumer’s behaviour so that their customers may probably shift ordering from their own cloud kitchens

I ordered today food and opt option ontime or free. But after reaching set time received call from zomato that address mentioned is not true. although Zomato already delivered earlier on this address( u can check from history) Now they are saying that money will not be refunded as food was prepared by restaurant. Then what is my Mistake as i am neither getting food nor refund money. Zomato is only expoiting its customer. totally useless

Due to system error. There were two order booked in zomato and payment deducted twice from my account. I cancelled one of the order and received the other one. But i didn't have any refund status yet. The zamato pepole are not responding properly and dening for refund. Please i need my money back. By i mistake, order is placed twice that why i cancelled one. Please do needful.

I have ordered a malai kofta, 2stuffed naan and a gajar halwa and paid total amount of rs. 338.0 via online transaction. But the delivery boy didn't come to the mentioned address and the restaurant then cancelled my order mentioning that the provided address was wrong.
Then i contacted to the zomato executive support and they made sure if the address mentioned was right and it was absolutely correct to my knowledge.
It's been 6 days i'm requesting for the refund as the order we're cancelled by their side but no fruitful response is there. I would expect them to pay back the money as they cancelled the order by mentioning wrong reason which i don't agree neither the facts.

I ordered paratha meal from eat. Fit with zomato and it was cash on delivery and paid 10 rupees extra for opt on option!! It was clearly showing in app if i won't get the food within 33 minutes the meal is free..

I ordered on 12:35 pm, the delivery person came at delivery at 1:18pm.. So i declined to pickup.. The deliver boy called to the customer care and told the whole matter to zomato care but they told i should receive the order and pay else order will be cancelled.. They can't give me meal

I waited almost 43 minutes and they cancelled it.. I need the refund of 350 rupees.. They are looting in the name of on time delivery be aware

When we know food. Quality very low and cancel the order with in 5 min our amount have been not refunded, and there is no customer support cal centre to report the issue. The person who chats they are telling there is no option to refund the amount. This is the way how zomato looting peopls hard earned money.. I want to my amount should be refunded.

I ordered 2 items on 8th january 2020, the restaurant did not have one of the items and hence they said that they cannot partially cancel the order and requessted me to cancel the order and order only that is available again. Which i did.
Eince 8th january 2020 i have been following up with zomato chat and have been given false promise of refund everyday. And now on 16th january 2020 after 8 days the agent on chat straight away said that zomato will not refund my money because i cancelled the oder. Whereas the status of the order is rejected and not cancelled.
After being given fake promises from zomato for 7 days they are now not refunding my money.
This is the way zomato makes money by cheating and looting people.
They are pathetic. Please take legal action against zomato.

I have placed subjected order at 8:19 pm and opt on time delivery using respective payment of rs 10. I was promised to deliver order at 8:55 pm but when i make a call at 8:55 the valet was not nearby me. He reached at my destination late than proposed time and till then my food got expired. That was totally waste for any human. But neither zomato pay attention on my food nor they provide my delay promo code worth rs 200. I have mailed the same content to zomato but they deliberately denied to give me compensation for this late order as they promised me before placing order. Please see attached snapshot of email content and late order proof for reference.

Please have a look into this seriously. Its anot only me zomato behaving like that way, there are number of people suffering from this arbitrary nature of zomato.

Please help me to get my money back.

I have order one item through zomato with order id [protected] on 15.01.2020. The zomato delivery person came and was there in front of room. At that time beacause of some issues... My no was not reachable as they r saying... Then after being late i checked online to see the status.. I saw it was in my location.. So i went out... At the same these zomato people they themselves cancelled the order and that fellow went without hearing my voice...
In my order address.. The door no was clearly mentioned... He must have seen the door no also.. But he didnr knock the door and he didnt even get down from the bike i think
With in some moments.. They cancelled my order and that fellow went with my food.. And now they r telling they cant refund the money as it is already prepared.. Such nonsense the service is from this company

Order no [protected]
Delivery boy name amir usmani [protected]
Have ordered chole bhature and the delivery boy. He had to wait at the door for 5-6 mins as i was slewping i took time to come to door ge was annoyed which was understood but right after delivering me the order he is sending me inappropriate texts which no one wants to see. This is no conduct of professionalism. Take strict actions against such people.

I ordered a pizza from zomato at first accepted the order later they call me and said sorry we don't deliver to taht location after they already deducted the money from my paytm. Till now zomato didn't refund my money its going to be around 15days. They keep on saying that they have refunded but i already sended them the bank statement also. Really disappointed with their customer service. Worst worst worst zomato. I just want them to refund my money back.

From: zomato order
Date: sun, oct 13, 2019 at 12:23 am
Subject: your zomato order from box8- desi meals
To:

Your zomato online ordering receipt paid ₹1, 405 12 oct, 2019 hi anubhav lakhmani thank you for ordering dinner from box8- desi meals we hope you enjoyed your meal from box8- desi meals. You can write them a review by clicking here.
Order id: [protected]

Reported status : delivered

Email from box8
Actual status: order cancelled by merchant.
From: box8
Date: sat, oct 12, 2019 at 9:57 pm
Subject: order confirmation - your order jtl7i6 has been successfully placed!
To:

Hi anubhav lakhmani,
Thank you for ordering with box8. For order status updates, keep checking this email.
Order status: your order has been cancelled. If any payment done it will be refunded in 6-7 days.
Order summary
Tracking id: jtl7i6
Date & time: 12-10-19 at 09:57 pm deliver to:

Amount charged inclusive of taxes (Paid via card) ₹ 1404

Im book in two chicken briyani zomoato 12.01.2020 6.30 pm.im in sathyam cinemas royapet chennai.
im not enter the address im used auto detect location .im pay 256 rs online pay then order approved and delivery boy called i told im in sathyam cinemas .but deliver boy told ur order address is aynawaram im not deliverd to ur location 8km distance.then zomaoto customer care called fault is ur side u enter wrong address so order cancel and no refund.
wrong location identified this not my fault .im used location auto detect only this is zomoato app fault but zomoato not accept my request .
food not delivered and not refund no complementry i want totally disappoint ur customer approage pls concern tis issue and refund my amount
thank you
by
g.karthikeyan
[protected]@yahoo.com

Very poor experience they first accepted the order. Then after sometime a message sent to me is that your order is delivered without delivering my order and when i try to contact zomato they responded like they are doing charity to me by refunding my amount after 4-5 days. Worst app for small town. So i suggested to avoid zomato in small town specially

I ordered a meal from kfc through the zomato app. An amount of rs. 212 was deducted from my account. The zomato valet was near my location but didn't call me. I called him several times and finally when he answered my call told me that my order had been cancelled already. I was really shocked. I asked him that why he didn't receive my call. His behavior was really shocking. He was blaming me for not answering his calls but i didn't even get one. I ordered several times from zomato in the past but this is the first time this happened. This is really disgusting. Zomato doesn't even have a proper customer support number or anything. That chat support is even more disgusting.