Zomato Complaints & Reviews

Address: Kashewadi bhwani peth, Pune, Maharashtra, 411042

Website: Zomato

Meine aaj order kiya sai chinese restaurant se. Khane ke liya baitha chinese me kokroz nikla. Itka ganda taste tha aur usme kokroz. Ulti kiya meine. Khana bhi nahi khaya ab iska ligaly kya action ho sakta hai please muze rpl chaiye. Aise ganda food milga aur usle hum paise de aus helth ka risk le ky. Muze is par ligaly action chaiye. Order id [protected]

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: C scheme, Jaipur, Rajasthan, 302006

It was ordered by mistake and i cancelled this order within 30 seconds. How can food prepared in 30 seconds tell me? I have requested you 100 times to refund as its done by mistake. But your chat executive not ready to help me. Service of zomato is pathetic.
I am regular customer of zomato but you didn't helped me. 321rs is not big amount which zomato cannot refund but behavior of not supporting is very annoying.

Zomato customer support has been notified about the posted complaint.

Feb 20, 2020

Updated by Lalitsha Zomato should have upgrade their services like if costumer has ordered by mistake then it should be given time of 2 to 3 minutes to revoke the order.How can this possible i clicked the button and and Kanha restaurant food provider has made the food instantly and Zomato refused to refund money bcoz already ordered and they will not refund amount.VERY POOR SERVICE I CAN SAY.

View replies

S

sashu1993

Feb 20, 2020

Zomato tries to cheat its customers by increasing the price of the product and not letting their customer's know about it. When I got a chance to compare it with the Menu, that is when I noticed this increase.

Reply

A

ABHIJEET BOBADE

Feb 20, 2020

Good day sir,
I have ordered and veg biryani on zomato app, and they supplied me non veg biryani. M very shocked with this please take strict action.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110015

Zomato vallet not delivered order since from 1 hour
His number is switch off.
My money is deducted
The fake vallet.
None of member is replying to me and they dont have any customer care numbers
Zomato vallet shows me order delivered before 1 hours and now it is more than 1 hour i have not received order
And no one solving my problem anymore
They have bad service

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: vrindavan residency, 3rd floor, jawaregowda nagar, RR nagar, Bangalore, Karnataka, 560098

Hello team,

I have ordered food from zomato on 16 feb 2020 in which i choose that if the order not delivered on time then they will refund the full amount but it is still showing in route and the product was delivered 20 mins late from the time of delivery. So according to policy i can claimed but zomato is not giving option to file the claim because still it is showing in route.

You can check the screenshot. I do not understand the things. Zomato should have to give full refund but i think they are doing fraud with customer.

Just check the screenshot and resolve this issue and resolve this issue as soon as possible. I also mailed the issues to zomato on [protected]@zomato.com but didn't take any action neither responding.

Waiting for your response!!

Thank you

Zomato customer support has been notified about the posted complaint.

Feb 18, 2020

Updated by ranjan393 Order no. [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 422608

Hello,
I wanted you guys to know that i had ordered a nonveg mixed rice today from pangat restaurant sangamner but i received veg mixed rice instead when i tried contacting zomato they didn't help me.
I know it may seem not to be a big issue but it is for me. I am expecting a refund.
Please help me regarding this
My zomato id is
[protected]@gmail.com

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My zomato account is blocked for literally no reason or at least i don't recall any suspicious activity on my behalf. I had zomato gold in that account and also some wallet money. I tried mailing them but their response was it can't be unblocked. That's it. Then why the * are you even giving an option to send email if you don't wanna resolve it. I don't care about your stupid app i just want my refund for my gold membership and my wallet money back, there are literally tons of delivery apps for us customers. If you are not refunding my money back and or not unblocking my account, this is stealing. #fraud.

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had placed an order from a restaurent which delivers both to my home and work address. Instead of auto detecting the address it took my other address as input and placed order.

As soon as i noticed it, i cancelled the order instatenously.

Neither refund was done nor the order was processed on any of the address

Would recommend going with swiggy or food panda 100 times rather than this as it auto detects right location and has much better customer service in terms of cancellation refund or corrections

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jabalpur, Madhya Pradesh

I ordered food from zomato but the order was cancelled saying the delivery location is wrong. As per my information, few of my friends have ordered from the same address and also have received the food successfully.
Also after talking to zomato rider support i found that they do not see the address where they have to deliver. It should be the responsibility of the working staff to take order only if they can deliver.

Plus for the same location zomato app shows that it can take order on one phone and at the same time shows that it can't take orders on the other phone. It makes really hectic for customers like us to order food.

Now i neither received my order nor the money is refunded to me.
Date - 16/02/2020
Time - 8:18 pm
Order number - [protected]
Order amount ₹173
Solution - refund of money + change in policy of zomato regarding such things

Zomato customer support has been notified about the posted complaint.

View replies

M

Moushmi Parmanik

from Delhi, Delhi

Feb 17, 2020

Received Veg instead of non veg dish, raised complaint to customer care for last 10 days got zero response till date & no refund .
I would like to penlize zomato 25000 rs for the mental agony & harrasment

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 58 hari nagar khirni phatak jhotwara jaipur, 303712

: rotten vegetables from zomato
I ordered 2 vegetables, out of which i got only one vegetable and in it there were only two pieces and very bad and rotten vegetables.
So please return my money and charge of hospital for my family admit for food poisoning. So please return in my paytm wallet. My paytm wallet number is [protected]...
So please help and support me and i know my english is so poor. I have middle class family.

Feb 16, 2020

Complaint marked as Resolved

My time and my all charges are return

Zomato customer support has been notified about the posted complaint.

View replies

K

KushalKaliya

Feb 17, 2020

Your Zomato delivery man not respond and not delivered properly and can't talk for my food which I paid prepaid

I want my money refund as i am not received food so my total amount is Rs 300.20 will be refund immediately .
Order I'd
[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

Website: ZOMATO.COM

After my online payment and food prepared, zomato executive cancelled my order and no refund have been done as executive said my location is out of service area but there is no location as address was same as given.

Zomato delivery person abused me with slangs.

I want my refund and the executive must be terminated from the zomato with strict action!

Zomato customer support has been notified about the posted complaint.

View replies

S

Stephen Pradeep Kotian

Feb 17, 2020

Ordered on 16.02.2020. 1:07pm. Showed as Your order is on its way till around 5:12pm. Then suddenly it showed as Delivered. All along the valet's phone was switched off. I have tried calling him 11 times. Now it rings but he doesn't pick the call. I have tried chatting with customer care but it keeps saying they are all busy.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Respected team,
I requested an order from punjabi point in ahmedabad location. This delivery boy named mommahad his no.[protected] had a very rude behaviour with me. I have ordered many a times from zomato and had never experienced this kind of behaviour from any delivery boy. This was never expected from zomato. Kindly take the action asap.

P. S kindly recruit people with good interpersonal skills.

Regards
Ridhi. Kumari

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagpur, Maharashtra

Once i orderd from zomato, i received spilled food so i complained in zomato after a few hour when i opened my zomato app it was showing that it was blocked, i had also emailed them about this but they didn't help on emails and also on the customer helpline number. I request zomato to once again reactivate my blocked account as soon as possible. Please help in this matter

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

After my online payment and food prepared, zomato executive cancelled my order and no refund have been done as executive said my location is out of service area but there is no location as address was same as given.

Zomato delivery person abused me with slangs.

I want my refund and the executive must be terminated from the zomato with strict action!

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered chicken biryani of rs 147 without a resaon they cancelled my and they are saying that you cancelled the order but iam selected not to cancel the order but they cancelled the order and saying you only cancelled the order they doing a fraud business lastly i asked to send my order but they refused it and they are not responsible. It fraud trick by zomato

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dominoes, Trimulgherry, Hyderabad, Telangana

I ordered a non veg pizza burger from dominoes from trimulgherry secunderabad using zomato app. I made an online payment and it mentioned that i would receive my order in about 30 minutes. For the next half an hour it showed that my meal is cooking and when i left my place, the deliveryman still didn't arrive for next half hour. I went for work by that time. Now they kept both my money and my pizza. Neither they came in time, nor they gave me my order nor the give my refund. The app doesn't even have any complaint option for such issues. Only big name and # services. I want my refund now before i uninstall zomato app and ask everyone else to do the same.

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700040

Earlier i complained regarding quality of food which was worst and unedible on consumer comaplaint forum.. I got a call from zomato customer service they accepted their mistake as i sent them the pictures of the food but after few days my account was blocked without any information saying 'we have found suspicious behaviour "my registered phone number [protected].

Zomato customer support has been notified about the posted complaint.

View replies

Z

zoyazaman

Feb 14, 2020

Repeatedly zomato has had restaurents mentioned under zomato gold that apparently are not giving any discounts. I have recently seen in many instances that zomato will mention some good discount but when u try to avail it, they say there are no discount and it was a technical glitch.

Reply

Z

Zamato

Feb 14, 2020

Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002
Phone -[protected]

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Palakkad, Kerala, 678001

I have ordered food from a restaurant and they said they don't deliver the food and even my friend told the food is not good so that i cancel the order with in the next moment i place order even hotel also didn't accept my order. I want my refund or else give that cash to my wallet so that i can order something else. Or atlest give my orderd item

My order i'd :[protected]

Zomato customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Aqua city, Kollam, Kerala, 683511

I'am apply on time or free, but my order to late, arround 20 minutes. I paid extra money for applying get money back, if you your order is late charging extra money ₹10. But you say not eligible refund my money, so you request you please pay ₹ 108/- for time on free pakage.
Iam waiting for your valuable feedback.
Thank-you
Zakariya.
[protected]@gmail.com
+[protected].

Zomato customer support has been notified about the posted complaint.

View replies

S

Shivam Singh Rajpoot

Feb 14, 2020

On 10th February I was ordering food on Zomato when I proceeded to pay the amount through phonepe app the payment was done but it showed on Zomato app that the payment wasn't complete . I didn't get the refund of 149 Rs in my bank account till now .

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Order: [protected] i would like to read your policy regarding a wrong order delivered. I had ordered something - i got the wrong delivery, your support is not ready to replace the order, neither refund me my own money? How is this okay?

1. I order for an item on zomato app and make the payment through upi
2. Zomato delivers the wrong order due to miscommunication/ lack of quality checks/ restaurant issues
3. I request for a refund of the amount that i paid through upi to be returned as is and collect the wrong food delivered.

Now i need to receive the amount in my bank and zomato receives the wrong food delivered.

Zomato customer support has been notified about the posted complaint.

View replies

S

sunil susan

Feb 14, 2020

I got a call from [protected] Rahul sharma from zomato I explained everything abt my issue and asked for refund and she started abusing saying madharchod phone rak aukadh nai hain khana khake upar se gaali deto but i never said anything to him.I hve recorded call he is saying that out a case on high court Normal court mein nai chalega something.

Reply

sunil susan's reply, Feb 11, 2020

I have call recording too. I m not gone leave this here zomato. Sir please take proper action on them

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Udaipur Rajasthan, Raisen, Madhya Pradesh

I placed a order on 11th feb 2020 on 7:44 pm from natraz dinning hall and restro, using zomato app on cod basis for value rs. 220. I have not change money hance i gave rs.500 to delivery boy name doulat ali. He did not give me remaining money. I am unable to contact him.. Please help me to take my remaining money from him.
My name moein khan location udaipur city rajasthan.
Order number [protected]
Zomato delivery boy name doulat ali.

Zomato customer support has been notified about the posted complaint.

Feb 12, 2020

Updated by Moein Khan My contact [protected]

Feb 17, 2020

Updated by Moein Khan I soghted out this issue with delivry boy. There was misunderstanding with us, now it is cleared..i am taking back my complain and request to zomato management no further action taken against delivry boy..
Thank you zomoto team for fast response

View replies

M

Moein Khan

Feb 17, 2020

I soghted out this issue with delivry boy. There was misunderstanding with us, now it is cleared..i am taking back my complain and request to zomato management no further action taken against delivry boy..
Thank you zomoto team for fast response.

Zomato Complaints & Reviews

File a complaint to Zomato

Zomato reviews & complaints page 191

food mein kokroz nikla

Post your Comment

order by mistake and refund not given order no. 1740063412

Post your Comment

food amount deducted

Post your Comment

frauding with buyers

Post your Comment

mismatched food delivery

Post your Comment

account banned

Post your Comment

pathetic experience with zomato

Post your Comment

order issue (neither got order nor the money was refunded)

Post your Comment

food order and food poisoning

Post your Comment

payment debit order not delivered abusive delivery boy

Post your Comment

I am complaining about mohammad

Post your Comment

my account was blocked a few months ago

Post your Comment

payment debit, order not delivered & abusive delivery boy

Post your Comment

took money and cancelled my order

Post your Comment

neither received order nor received any refund.

Post your Comment

without any information blocking my account

Post your Comment

about my recent order refund

Post your Comment

re fund money

Post your Comment

wrong order: 1433765749

Post your Comment

against zomato delivery boy

Post your Comment

Related businesses