Zomato Complaints & Reviews

Kindly, solve this as soon as possible.
My friend ordered food from meghna foods in bangalore today i. E 26.01.2020. She didn't received her order & instead the status is showing as delivered.

I'm sincerely taken aback by this issue. Never expected such poor & fraud delivery issues from zomato.

For the sake of zomato call my friend in this no. [protected].

My order id: [protected]
Zomato is saying they have i tisated my refund amount 1693.
But it has been 10 days.. Still m not received single penny.
They are making fool their customer by doing this.
I dont know why big company like zomato doing this with customer's money.

I totally wasting of money..
Wrost app.

Playing with customer's money.

If i didn't get my money.. I have to do something huge now..
Because there are so many people who facing this kinda problem with zomato..

Please do needful..
1693 is not small amount..

I have ordered my food zomato. The delivery boy claim to have contacted me but i never got any call nor hi reach my address and knock the door. And cancel my order by own without my permission. I have contacted customer care through chat but they responded saying we can't refund your money or deliver the food. This is very bad incident happened to me and i would like to raise an issue to refund my money. If not refunded i would like to go to the consumer forum regarding the same thanking you.

I ordered a tuna sub and a chocolate truffle cake. I got delivered a chicken sub with the wrong bread and sauces we didn’t even ask for and a cookie.
We complained but they did not replace the items or refund the money. There’s no response in email. If we call the subway, they are not responding properly and cutting the call. If the products are not available they should inform us. They didn’t inform. They gave us differnt items and it’s gone to waste too and money also not refunded.
Order number : [protected]

I am not felling glad to be your gold member because of the incident mentioned hereunder on 7 january 2020 i have order something from your member restaurant that order got cancelled.

Time and again i was told by your associates that payments will get refunded to me in 48 hours as a customer i keep buying that but after a point it really start annoying me to me its feels like you guy are not following earthly time zone, because it has been more then 15 + day but no amount has been credited to my account.

I am not begging i am asking for the fund that is rightly mine.

To me this refund system of yours seems like a scam, became for first 10- 12 days you keep bribing the customer by selling them hope that fund will be credited but after that your system doesn't allow them to entertain the query about previous order except by the way of email, so most people stop chasing you. It seem your are enreaching yourself at the cost of public money

Now i am not just asking for my legitimate refund but also expect to you compensate me the cost for the time that i have invested because of your ill system.

Always remember you are making money out o[censored]s and we are paying you to make our life easy not cumbersome.

I have ordered a biryani from their counter and made online payment also. After sometime i got the message of cancelled order. When i contact them they said that delivery boy can not get response from me when he phoned. Actualy i did not get any call from them. When i asked for refund they refused to return my payment.
This way i have lost both food & also money.

T

Zomato is very unprofessional it's delivery person and customer care is pathetic. Please opt for other options for food ordering. I experienced 2-3 incidents where they misbehaved and misused my trust on them. Now i never trust it, they take multiple orders for same delivery boy and when you want to cancel the order due to extreme delay they charge you full cancellation charges. No customer support always it is showing that due to high order inflow they are unable to help. Disgusting🤢

Iam zomato partner rider in south west delhi najafgarh area my id is inactive without any reason iam unable to go online show msg is (Your account has been disable to high cumulative score rate)
My zomato partner id no is (Fe600824) and my zomato partner reg mob no [protected] and plz activate my id
I face issue with cash deposit in airtel hub and provide me tl contact no in my area

Order_id : [protected]
Date:[protected]
I ordered think shake from king of thickshakes, banjarahills, hyderabad but it got spilled out because of improper packing. I didn't get any refund even though i submitted the picture in support. Its already 10:44 pm when i ordered it. I can't order for another one. Hope zomato management resolves my issue and get me enough support regarding this.

I would prefer refund

I rajesh kumar singh from chapra, bihar, today ordered aloo biryani from kolkata royal biryani house. Supply of food the worst, when i ordered aloo biryani, he mixed some small piece of chicken in biryani, we are vegetarian, and food is so cold and very bad, all of food thrown in dustbin, very bad zomato, never ordered from zomato and this restaurant.

Last night i stood 1hr at bus stop in the cold night from 9-10 waiting with my friend for that delivery boy to arrive and give me my order. Even after long wait that guy didn't respond till now (Next day) not even a sorry or text or a call. Also that guy had his phone switched off at the moment of delivering. So frustrating. After that when i cancelled the order, the app backstabbed me saying you cannot order food with cod now! Wtf! Date of incident 22/1/20. Worst experience with zomato! I'd recommend my friends not to use it now!

I order food to my home address but it was delivered to office location don’t know how on earth it’s possible. When asked to cancel the representative is asking me not to cancel because i’ll have to pay penalty. Why should i i have to pay penalty when the mistake is from zomato end. Even driver asked me to cancel the order and you will get refund but the chat representative is not cancelling the order. When asked for manger he is not even allowing me to chat with manger

An order from zomato 21/1/2020 and i am not received any order number and payment deduct from my bank. My food was never delivered. Please refund my money immediately. I recieved message from bank after deducting payment is refer no. Zomato med... Ref#igahxwjbu7 and zomato med... Ref#igahxwhyj3. Kindly refund money immediately in my bank.

Thanking you

I have placed my order in zomato. No one delivered the order. Delivery guy is not responding. Even i tried chatting with customer care. The customer care executive named mosim. He is not responding to the customer concern. They are also not refunding my money back. They are charging hefty amount for delivery and surge price and not even carong to respond or delivering the order

Order id: [protected]

I have ordered food (Chicken chilli) on 21-01-20 from one of the zomato listed restaurant, through zomato app. The restaurant name is barbecue live, the quality of food was utter waste, chicken was not fresh and gravy is dry. I raised the request with zomato support, instead of helping they just started convincing me by saying sorry.

I requested them to refund the amount or place the order again or give alternative. Neither i got the order not even my amount.

I have attached food quality picture.

Please refund my amount or place the order again eitherwise i complaint consumer court against quality food problem.

Rakesh
[protected]

As i ordered a food from zomato as it got canceled after some time as then the delivery boy said tht he called me 4 times but he didn't called even a single time as then he said tht it hss got canceled from the zomato side as then when thw chat proces they said the money won't be given as back as due to there was no response from my side. Please help me out as i want the refund

Hello, i am very heartbroken by your policy of 30 minutes delivery, do you know how much the delivery executive suffer because of this? Do you know roads and traffic of our country? You are well aware about this, please remove this "30 min" drama... I am ready to pay even if i get my food after 2 hours. Your workers are the one you and the person who ordered should be grateful for.
And i dont think people who die for free delivery deserves the food too!

Today I placed an order and paid it via paytm wallet, as there was no sms from the paytm so I thought that the transaction was not successful. That is why I paid the delivery man with the amount who was saying there was an issue with zomato app. In his phone so the amount to be paid was not showing. Later I saw the sms that the amount was paid through paytm. The thing is that the delivery boy completely misguided me with the payment. I didn't expect this because every time i have confirmed about the online payment from the delivery man whenever i have ordered food and every time they said Yes. But today's experience was not expected at all.

I had tried to renew my gold membership in december 2019 but though the amount was deducted from my account, the membership wasn't renewed. On speaking to the customer service through chat, i found that there was a payment gateway failure and hence the transaction didn't go through. I was told i'll be getting a refund in 5-7 days. It has been a month since but i still haven't received it and now i have stopped getting responses from the customer service chat on the app.

Hi,
I ordered from Mithas and they picked my order. My address mentioned was
A-89, Maquette Consulting Group, second floor, sector -65, noida, indirapuram.

Mithas picked up my order only to realize they cannot deliver in noida so they cancelled my order. Reason stated - customer was not present at the address.
This is so mean!
I contacted the customer care and have followed up some 5 times by now.
Everytime, they say- it is escalated and you will get refund soon. That soon never happens.

It not a huge amount but this is not acceptable. I want my money back.
Meenal
[protected]