Zomato Complaints & Reviews

Hello i ordered online daily from zomato and swiggy as well. But the zomato guys are making fool to their customers as always they delivered partial delivery and then what maximum they can do is they can refund back which you will get in 7 working days, wow its a good business guys.
I will send them a legal notice for the same.

Order details:

[protected]

[protected]

Any many...

The brief of the incident is as below:
I placed an order of veg pasta today i. E. On 26 december 2019 with firangi bake via order id [protected]. However, the order i received was non veg pasta which has pieces of chicken in it. I was unable to contact the restaurant and also there was no support service received.

I am jain by religion and i ate the order because even on the packing it was written veg but inside it was...

Am from banglore. I had order a pizza from ovenstory pizza marathahalli banglore on 20th of december however they said they cant deliver and cancled. When i had a chat with zomoto at the same time they informed that the money will be refunded with in 4-5 business days which did not happen till now and tired to call them again but the coustomer care number which is posted in google does not work. And having a chat in the app was not of any...

Respected Sir/Madam,
My name is Anand Chopade and My order ID is [protected].
I had ordered my food from The Late Night Biryani from zomato and the resturant provided me very worst quality of food. I had thrown all the food because If I had that food then after tommorrow I will be Sicked that worst kind of food they had provided me. Regarding this order I had mailed zomato many times but no resolution I get. I told zomato that...

An order was modified over phone call as all the (3) items specified in the order were not available.

I ended up ordering only one item (Kai murulku 250gms.). I was promised refund to original mode of payment in the call by the support agent.

But the remaining refund amount was not given to my original mode of payment. No proper response from email and chat support for a month now

Order id - [protected]...

I have order for pizza (order number - [protected]). paid online INR 181.00. Zamoto Representative did not deliver the pizza even he abused and cut the call. When I call him. he told me that your address is wrong.This is not first which I have made for same address. Please see attached orders details. when I ask for refund my money. He told me that money will not refund you. so I don't have extra money. please take necessary action.
br...

I have ordered food on Zomato in betwwen 20th November to 3rd December.
I have asked them for the invoices so many times on Zomato Chat but not getting the invoices.

I have discussed the same issue with the different executive at different times.

I hope getting invoices is consumer right.
For Your Reference:
These are some Order IDs:
[protected], [protected], [protected], [protected]br...

Yesterday i order one item order id is [protected] and i mention reasons pointwise and also attach prof os call records.
1. Already i am paying delivery charges and once accepting my order whay delivery boy asking extra money (Attach call record)
2. I am waiting for 1hr or order (Order time: 7.30 pm, cancel time:8.40 pm)
3. I am talking three times with delivery boy, he tells every time i am not come and already your...

We ordered food through zomato from navrasam restaurant. The rider called us and we could not pick up due to personal reason as everyone is not on their phone and have basically a lot of other important work too. The moment we picked up the phone the rider yelled at us at his top most voice almost humiliating and asked us to come downstairs to pick our order only because we did not pick up at the first go. When we contacted the support team...

I have ordered 3 shakes from the shakes hub on 24 december 2019 at 9.30 pm but i got only 2 shakes and they have taken monday for three shakes, one choco chip shake and 2 kitkat shakes. When i called restaurant they said order didn't flash on their system and given to deliveryman as he asked. He asked for two shakes. Now it spoiled my party which was rediculous in front of everyone. I felt embarrassed.

Please refund my money...

Zomato worst ever service as well as very bad customer care, order change has been done for that amount has been not refunded, they didn't get me food as well.,

Cheating the customers as well as restaurant owners.

They said that they ve paid that to the restaurant already but when enquired same thing with that restaurant no payment has been made from zomato and i cancekled order immediately before they started...

Valet golu did not deliver the cake on 25th december. Complaint was registered with shop cremes and cherries at pradhan nagar, siliguri. The valet name golu was called [protected], he said i will eat your cake, complaint to zomato. The shop cremes and cherries was called [protected], they said your order is cancelled and the valet golu did not deliver the cake back to shop. Received message from zomato that your valet could not deliver...

[protected] is my order number with zomato, dated 25.12.19. It was expected to deliver by 13.49 but got delayed by 20 minutes. What to do please. I had chat and talk with zomato person through the number given online. He said the restaurant to which i placed order, was closed. How can they accept orders if restaurant is closed. I had guests waiting at my home. It was really bad experience. Please do the needful to return my order money....

Dear sir/madam,
I'm swapnil anilkumar sakhare from ahmednagar, maharashtra.
Today just before sometime i ordered food i. E veg davat thali at my home and i received non veg food in that thali which my family members had assuming it as veg food. We are jain family.
There is no customer care number for zomato.
Please send details of concern perso immediately to whom should i contact.

Regards,...

I had placed an order online on zomato and did the payment online. After getting a confirmation from zomato regarding the order, about 20mins later i got a call from the customer care saying that the order will be cancelled as the delivery boy is unavailable. I told them i can wait for some more time and still they were like "sir, it's no possible for us to even deliver it later, as may be later we'll again have to cancel the order. They...

I ordered a parcel to my address in jaipur and paid the amount in advance. Zomato delivery guy did not even reached at my location and then denied the duty by saying he can't deliver it because it is 4km away from him and zomato customer care executive said they cant deliver it because he is far from your location and no refund will be provided and behaved very unprofessionally on call and chat. They are not refunding my money and i did not...

Today i ordered a meal & was waiting for the call from zomato valet although the address was mentioned clearly.
When i called zomato valet, he talked very rudely saying that my order is cancelled & this that.
Wtf is this? Are you appointing gundas in your delivery service calling them valets.
This is # service from you.

The name & number of that rude zomato valet is as follows:
Sunny kumar,...

Hello, i had ordered a pizza from oven story pizza and paid the money via upi, i then got a call and the restaurant cancelled my order. I was promised that i would get a refund within 48 hours. But, i've still not gotten my refund even after 20 days. When i contact the zomato executives, they just tell me they personally escalated my problem to the superiors and then will contact me, but there's no improvement. I've still not received my...

The order was expected to be delivered at 8:15pm. Even after one hour, it was not delivered. The gps was also totally wrong. The delivery guy was assigned lot of tasks. I therefore contacted support through chat & requested for immediate cancellation & refund. The unprofessional guy kept on delaying the chat for more than 10 min. & did not cancel my order. Finally when the valet arrived, i got to know that my order has been falsely treated...

I ordered two ice creams from giani's in gurugram sector 23 on 23rd december 2019, monday. The amount of 205.96 rupees was deducted from my bank account but my order was not placed. And now when i contacted customer care regarding my issue they did not statisfy me with an apt reply about when my money will be refunded. I want my money and back anyhow....