Zomato Complaints & Reviews

Reminder 3

I m not received any call n still u saying tried to reach you.

Why zomato app showing wrong location?

Why my call is not answered by delivery executive?

As location is showing too far, delivery boy cancelled order n than received my call post cancellation only.

From last 3 years i m using zomato n foods are delivered properly.

Pls also let us know why next order delivered properly.

Thanks,
Santosh
[protected]

I ordered 3 items from zomato yesterday nite for dinner.
Taj restaurant
Grill chicken half 190
Egg parota 65
Bun parota 70
Delivery 12
Total 337

But the quantity of food was really less and i asked for 150 refund or coupon since both service provider and the seeker should not feel bad so i asked 150 back via mobile app.

Feb 3 i raised concerns but they said within 24 hrs you will get a response but tdy i checked in app again and could see they are saying like you should said earlier since this much time went we can't proceed with the cashback process.

About half a day went for this genuine issue.
Really feeling bad for ordering online.

Since the found the issue in the order they are saying to mail to below mentioned i'd so that they will assist you but i had raised lot many times for many cases i haven't received a correct response.

They will be saying like they will update and provide a better service henceforth but nothing happened simply waste.

Since i said i gave mob num and chatting via app, why i should drop a mail.
There is mo response for this they are saying like only they can assist.

Than what's the use of this chat support.

They are cheating many people in this online ordering and food safety and rules are not followed properly kindly take this as a serious issues and try to resolve it as early as possible.

Your registration number is oli[protected]. Please make the payment to complete the consumer complaint. We will contact you soon. Thanks & regards team onlinelegalindia.com

Am really got irritated with the support.
That is also the reason for raising this case.

Regards,
Kishore kumar

There are multiple times zomato has proven incompetent in its services
From the smaller inconveniences like the delivery time and spillages to the larger ones that i will now be listing down
In january i had made the payment for a years worth of zomato gold subscription which did not get activated
I wrote a complaint immediately and the customer support informed me they were sorry and i would receive a refund in 4-6 working days
It has been over a month now and upon further communication with their support team, they informed me that the refund would not be made but i would get a subscription until april
I have paid for the services until january 2021 and i am being given the service for only a quarter of that
Further concerns occur while placing orders
Once the order is placed and paid for i am informed that the order has been received and shortly after that it has been accepted
Updates regarding the valet making his way to pick up the order and through all this the order is declined or cancelled for various reasons such as in availability of the item or the incapacity of the restaurant to fulfill it. I am unable to understand why the confirmation was made or given to the customer when it was cancelled for these reasons. Moreover, when clearly it is not the fault of the consumer, there is no refund initiated for these cancelled orders or in fact even a replacement for the same.
Upon looking through the order records, for multiple orders two to three entries are made where one order is recorded as paid but the remaining entries have been marked as ‘payment incomplete’

Being a college student and a sound consumer who is aware of her rights, i stand to not be put through this incompetent service that is not worth my money. Zomato is scamming it’s customers for their money’s worth and their customer support is a joke.

I have placed an order from biryani bucket of veg food (Mushroom biryani).
I have received some non-vegetarian food.
This is really worst experience for me as i'm a vegetarian.
I would like to have my money back, refund me and ask them to take their non-vegetarian food back.
There is no other option for me to connect with the restaurant and ask them about my order details.
I have called a number by searching in google, when i asked him is it biryani bucket he said yes, but when i told him about the issue he's like you have called wrong number.
This is really pathetic.

I was trying to place an order of Rupees 267 on ZOMATO on 03/02/20, the order wasn't confirmed but the Order amount was deducted from my Bank account and the order is not confirmed.

Please take note of the attached transaction message from ICICI Bank showing the amount has been debited from my account however the order is not showing confirmed and is showing as payment incomplete.

I request ZOMATO to refund me my deducted amount by today or give me a confirmation that my order has been confirmed.

Zomato is now cheating money from customers by not delivering the food and not refunding money saying the order is cancelled as you were non responsive on phone. Whereas twice i ordered & no one came to my house hence no house bell was ranged nor did i receive any call whatsoever. My order no's are [protected] & [protected] respectively. I specifically stood outside my house this time for the second order just to check and there was no one there but on phone i saw my order getting cancelled as i'm not there to receive it.

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account
Phone-[protected]

I placed an order through zomato in Kasturi mastani house (Shop 2/3, Lunawat Complex, Rahul Nagar, Opposite Kothrud Bus Stand, Warje Malwadi Road, Kothrud, Pune) restaurant for rs. 462 on feb 2, 2020 at 12:24 PM. Money was deducted from my account through google pay, but zomato was showing incomplete payment. I have also received message that payment is received by zomato. I have the payment receipt generated by Google pay of this transaction. Please look into this and try to revert back money to my account.

I had ordered a Pizza from Pizza Square late at night on 02/02/2020 around 1:30 am. The food was amazing as expected since I order from Pizza Square regularly. But the Zomato valet assigned to deliver my order was extremely rude. He had no sense of direction and wasn't willing to follow the gps path even though he was far away. He argued with me after he reached the location and was talking in a very disgusting tone. His name is Neeraj and I don't know how this hothead has 600+ 5 star deliveries. Kindly teach him some manners. The order ID was [protected].

On 1 st feb i placed order at 10.20 the order was delivered at 12 in the midnight, the exceutive kept lying to me that he near resturant however he was no where near, after 2 hrs the order was delivered.. inhad ordered paneer curry n raita whatvibhad received is non veg biriyani which due to my hindu ritual i could never eat . Despite of raising complaint zomat executives didnt take any action & remained silent & i had to sleep & i starved alll night .

I had ordered a natural icecream pack from zomato. But just after ordering i realised, i had put in the wrong address and hence i went ahead to cancel it. They said they cannot cancel it as it was already prepared. This is not true. An icecream pack is ready to eat and needs no preparation. I understand that you have started processing the order so you can levy a cancellation fee, but charging the entire amount as cancellation is not fair for any consumer. Hence, i would like to lodge a complaint on such faulty policies.

The delivered food was completely different from orders food... Delivered food doesn't even cost the half of ordered... Complete loss of money...
And delivery boy misbehaving.. Rude attitude... The money have to be refunded... We are students... And can't withstand such activities of these online companies...
I have mailed zomato twice and no reply even after 48 hours...
Is this the way delivery boy talk to the customer... Asked the delivery boy to take back the food and he answered to throw away...

My order num is [protected]. I never got any call from any executive and my order was cancelled saying i was unresponsive. This is a prepaid order. Was chatting with 3 of out executive who were not of any help. Why the hell shud a cust be penalized when it's not his/ her fault. I have proof that i didn't not receive any calls. U guys can't refund r reorder. N u shud run a food delivery business keeping their customers hungry. Wt crap. Anyways this is the last time me r my frnds n family will be using zomato again.. Am goin to post this on social media as well.

Dear sir/madam,

I'm really sorry to explain you that the order number [protected] has been cancelled from my end. Yes i really do understand how that feels when you order and do not collect the order, but let me explain. I had been a customer for zomato since years and yes we have found many mutual problems along. But solved.

But this is very serious, so i had ordered this food just because my mom wanted and then when i ordered this, she suddenly faints and she even has low bp pressure. I'm really sorry for whatever happened, but i swear. Cant loose my mom for a food.

I rushed to the nearby hospital and then try getting this danger out of this. I really know this is my problems, but would be really helpful if i would get something from the huge amount purchased. It would be a great help to me zomato.

Thank you.

Your desired customer
Danol dsouza.

I have made an order from the zomato app at 11:18. I want my order on time so i paid extra 10rs against their "30 mins or free" offer - order id-[protected]. Then i received the order 6 mins late.in addition to that, i received a cold burger - as cold as icecream so first i complain about 30 mins or free policy and they refused to refund, so then i complain about cold food and asked them to change it with the hot one. They denied. I am giving a complaint because it been several times where they mostly don't give a solution and only says we will serve you better next time.
And now its a kind of harassment and over the limit

Ordered food from KFC through Zomato app on 1st Feb.After some time Zomato cancelled my order without any proper reason. I Called customer support and no response from them.After a hour 1 guy called from Zomato customer and started asking card number, bank account details, bank balance with expired date, bank balance etc.I provided all the details and finally he asked me to forward ceratin messages to some Mobile numbers.But those numbers listed as scam.Looks these started scams also.This is the 3rd time happing with me as cancelling themselves and not refunding the money.

I had ordered a food from tikka junction at janakpuri on 26th jan'20 through zomato app, at 1st attempt it showed that payment failed however it was deducted from my card, than i made the payment again. But order got repeated and i got a call from restaurant as well mentioning the same and they agreed to cancel 1 of the order. Now i am waiting for my refund of rs 901.40. Tried multiple times to reach your customer care unfortunately all numbers mentioned at google are invalid or not working. Please make the refund at the earliest.

Every time order the food from zomato they deliver the it very late. If we will chat with the customer service they give following excuses
1. We do apologise for inconvenience that have caused to you.
2. We will give you token of apology of inr 75 or sometimes inr 100
3. The food is getting deliver by restaurant and not by zomato and driver is stuck in the traffic

Sometimes after writing all this some of the agents end the chat. This is not the first time i am getting the problem same after each and every order they do.
There intentions are bad that they dont allow sometimes to the customers to select for free delivery if food is delay as per time given.

I ordered recently from indo - chinese stories by bhai-g new friends colony. At the time of order it was mentioned it will be deliver by 02:14pm. After followup with restaurant and zomato i got the above answers which always get. They given me inr 100 as compensation voucher as i am beggar.

Poor and worst services.

Hi,

I had order for food on the 31st jan at 12:30 pm from zomato and it was to be delivered within 43 mins. As per the service for which i paid rs 10 extra, if the food doesnot get delivered ontime, i will get the food and the refund.
After 2 hours, delivery never happened and the chat rep wanted to cancel the order and only said the refund will happen.

This is the worst experience i have had and sad to see that an organization like zomato is not willing to take responsbility.

I have ordered from burger king and they cancelled the paid order saying valet tried to contact me but call was not connecting. I have contacted support but the agent said that valet refused to deliver again in the rain.

I have paid extra deliver charges due to rain and after this discussion was over with no conclusion as agent refused to refund the amount. I was bound to sleep hungry after waiting from zomato as well as burger king. I was an old customer and really felt like you guys don't care for anybody once you are popular.

I totally understand that it was raining and my cell might be not in service but i received zomato messages after an hour this was order. I am developer too and this is the issue of zomato as your systems failed to send text that valet is trying to contact.

I need the refund as i am cheated and punished for using your services