Zomato Complaints & Reviews

Address: Najafagarh, New Delhi, Delhi, 110043

Iam zomato partner rider in south west delhi najafgarh area my id is inactive without any reason iam unable to go online show msg is (Your account has been disable to high cumulative score rate)
My zomato partner id no is (Fe600824) and my zomato partner reg mob no [protected] and plz activate my id
I face issue with cash deposit in airtel hub and provide me tl contact no in my area

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Shubham8579

Sep 24, 2020

My rider account is inactive from 10 days no response by zomato team pls activate my account and also block my earning 3800rs

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Sadab30

Jun 3, 2021

My driver I'd is still inactive
I'd:FE1188

partner account inactive - Comment #3840625 - Image #0

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Sadab30's reply, Jun 3, 2021

I'd is FE1188127

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chandu@47

Jun 28, 2021

Same issue.. my account is still in pending from three days.. I want to activate my account as soon as possible. Please Zomato team help me in this issue and fix it . Waiting for the activation of I'd. I want to start the work..

partner account inactive - Comment #3851085 - Image #0

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Karan vrma

Aug 26, 2021

Same issue.. my account is still in pending from two days.. I want to activate my account as soon as possible. Please Zomato team help me in this issue and fix it . Waiting for the activation of I'd. I want to start the work..

partner account inactive - Comment #3884354 - Image #0

partner account inactive - Comment #3884354 - Image #1

partner account inactive - Comment #3884354 - Image #2

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Deepak328

from Chandausi, Uttar Pradesh

Oct 11, 2021

I am Zomato rider from Chandausi up
May I'd has inactive because I have been offline one month's so I want active my I'd and I try give the best on Zomato so I requested plase activate my I'd my I'd is FE1308524

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Arif@6600

from Kolkata, West Bengal

Jun 6, 2022

I am Zomato rider from serampore Hooghly
My I'd has inactive because I have been offline for a longtime due to family problem so I want active my I'd and I try give the best on Zomato so I requested plase activate my I'd my I'd is FE1139003

partner account inactive - Comment #4004059 - Image #0

partner account inactive - Comment #4004059 - Image #1

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Karna mudliyar

Aug 29, 2023

My I'd is inactive please active my I'd FE2207128

partner account inactive - Comment #4121090 - Image #0

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Order_id : [protected]
Date:[protected]
I ordered think shake from king of thickshakes, banjarahills, hyderabad but it got spilled out because of improper packing. I didn't get any refund even though i submitted the picture in support. Its already 10:44 pm when i ordered it. I can't order for another one. Hope zomato management resolves my issue and get me enough support regarding this.

I would prefer refund

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Address: New Narayanpur COLONY , gudari, 841301

I rajesh kumar singh from chapra, bihar, today ordered aloo biryani from kolkata royal biryani house. Supply of food the worst, when i ordered aloo biryani, he mixed some small piece of chicken in biryani, we are vegetarian, and food is so cold and very bad, all of food thrown in dustbin, very bad zomato, never ordered from zomato and this restaurant.

Jan 24, 2020

Complaint marked as Resolved

Please describe what steps have been taken by the company to resolve my complaint, my mobile no. 7488250255, my email no. [email protected]

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Address: Steel plant, Vizag, Visakhapatnam, Andhra Pradesh, 530032

Last night i stood 1hr at bus stop in the cold night from 9-10 waiting with my friend for that delivery boy to arrive and give me my order. Even after long wait that guy didn't respond till now (Next day) not even a sorry or text or a call. Also that guy had his phone switched off at the moment of delivering. So frustrating. After that when i cancelled the order, the app backstabbed me saying you cannot order food with cod now! Wtf! Date of incident 22/1/20. Worst experience with zomato! I'd recommend my friends not to use it now!

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Address: Bangalore, Karnataka, 560095

I order food to my home address but it was delivered to office location don’t know how on earth it’s possible. When asked to cancel the representative is asking me not to cancel because i’ll have to pay penalty. Why should i i have to pay penalty when the mistake is from zomato end. Even driver asked me to cancel the order and you will get refund but the chat representative is not cancelling the order. When asked for manger he is not even allowing me to chat with manger

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An order from zomato 21/1/2020 and i am not received any order number and payment deduct from my bank. My food was never delivered. Please refund my money immediately. I recieved message from bank after deducting payment is refer no. Zomato med... Ref#igahxwjbu7 and zomato med... Ref#igahxwhyj3. Kindly refund money immediately in my bank.

Thanking you

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Neeta Kangutkar

Jan 22, 2020

Order processed without promo code even when promo code was selected. Hence we cancelled the order. Zomato deducted the full amount from bank. No refund given and NO FOOD. ZOMATO chat is a joke. They have no authority to give refund. THIS IS A FRAUD and consumer rights should be protected. Software has bugs and user interface is confusing.

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I have placed my order in zomato. No one delivered the order. Delivery guy is not responding. Even i tried chatting with customer care. The customer care executive named mosim. He is not responding to the customer concern. They are also not refunding my money back. They are charging hefty amount for delivery and surge price and not even carong to respond or delivering the order

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Address: Vaishali, Bihar

Order id: [protected]

I have ordered food (Chicken chilli) on 21-01-20 from one of the zomato listed restaurant, through zomato app. The restaurant name is barbecue live, the quality of food was utter waste, chicken was not fresh and gravy is dry. I raised the request with zomato support, instead of helping they just started convincing me by saying sorry.

I requested them to refund the amount or place the order again or give alternative. Neither i got the order not even my amount.

I have attached food quality picture.

Please refund my amount or place the order again eitherwise i complaint consumer court against quality food problem.

Rakesh
[protected]

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Jan 21, 2020

Updated by RakeshK133 ORDER ID: [protected]

i have ordered food(chicken chilli) on 21-01-20 from one of the zomato listed restaurant, through zomato app. the restaurant name is Barbecue live, the quality of food was utter waste, chicken was not fresh and gravy is dry.I raised the request with zomato support, instead of helping they just started convincing me by saying sorry.

I requested them to refund the amount or place the order again or give alternative. Neither i got the order not even my amount.

I have attached food quality picture.

Please refund my amount or place the order again eitherwise I complaint consumer court against quality food problem.

Rakesh
[protected]

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Kriticka Singh

Jan 22, 2020

I ordered a pizza from Zomato my contact no is [protected]. The order which I received was eaten and it was not in a condition to eat. Plz I want my money back or I want a refund. We had ordered through Pizza well.e Karnal.

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Address: Sai dham society B wing201 Dhanori pune 15(near Dhanori police station), Pune, Maharashtra, 411015

As i ordered a food from zomato as it got canceled after some time as then the delivery boy said tht he called me 4 times but he didn't called even a single time as then he said tht it hss got canceled from the zomato side as then when thw chat proces they said the money won't be given as back as due to there was no response from my side. Please help me out as i want the refund

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Hello, i am very heartbroken by your policy of 30 minutes delivery, do you know how much the delivery executive suffer because of this? Do you know roads and traffic of our country? You are well aware about this, please remove this "30 min" drama... I am ready to pay even if i get my food after 2 hours. Your workers are the one you and the person who ordered should be grateful for.
And i dont think people who die for free delivery deserves the food too!

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Prince Raj Shrivastava

Jan 22, 2020

I placed an order from zomato with Track ID ZTD-20-062BC83F7D3A4
Transaction Reference ID 2020010111121280011016823950589136

They charged me, the food was delivered.
I have been chatting with them on their application as they do not have a calling number. They habe been harassing me since 12 continuous days.
Please help me get my money back.

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Address: Kolkata, West Bengal

Today I placed an order and paid it via paytm wallet, as there was no sms from the paytm so I thought that the transaction was not successful. That is why I paid the delivery man with the amount who was saying there was an issue with zomato app. In his phone so the amount to be paid was not showing. Later I saw the sms that the amount was paid through paytm. The thing is that the delivery boy completely misguided me with the payment. I didn't expect this because every time i have confirmed about the online payment from the delivery man whenever i have ordered food and every time they said Yes. But today's experience was not expected at all.

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I had tried to renew my gold membership in december 2019 but though the amount was deducted from my account, the membership wasn't renewed. On speaking to the customer service through chat, i found that there was a payment gateway failure and hence the transaction didn't go through. I was told i'll be getting a refund in 5-7 days. It has been a month since but i still haven't received it and now i have stopped getting responses from the customer service chat on the app.

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Pavan Sharma Upadhyay

Jan 21, 2020

Deducted my money two times in same order so refund my money. 120 rs.
Payment mode-:Phone pe upi

refund not received for over a month and stopped getting responses from the customer service chat - Comment #3632952 - Image #0

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Pavan Sharma Upadhyay's reply, Jan 17, 2020

I want to refund my money because you have deducted two times money in my account...

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Ashu King Sharma

Jan 22, 2020

Money got deducted from my paytm wallet, 281.67 rs. I have not ordered anything

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I ordered from Mithas and they picked my order. My address mentioned was
A-89, Maquette Consulting Group, second floor, sector -65, noida, indirapuram.

Mithas picked up my order only to realize they cannot deliver in noida so they cancelled my order. Reason stated - customer was not present at the address.
This is so mean!
I contacted the customer care and have followed up some 5 times by now.
Everytime, they say- it is escalated and you will get refund soon. That soon never happens.

It not a huge amount but this is not acceptable. I want my money back.
Meenal
[protected]

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dappy

Jan 22, 2020

Ordered food from Zomato under "On time or free" offer...order was promised to be delivered at 18:01:00 hrs...order was delivered at 18:01:19secs...when i contacted customer service they said there is a buffer of 1min over 18:01:00 promised time...but this buffer time is not mentioned anywhere under the OTOF policy or under OTOF FAQs...

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Address: Bangalore, 560099

I ordered from a restaurant called monkey's hat from zomato at approx 8:50. Food was expected to be delivered at 9:23 in the night. I myself had to enquire at 10:00 p. M in the night and the zomato executive kept lying that the order is on the way. I was fooled until 10:45 and then bluntly told the food can't be delivered and we are helpless.
I was refunded the money bu i could not order food again because it was too late for any delivery after that.
Looks like zomato is pressing its monopoly now since there is no way to penalize them.

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I placed the order, my address was right but with my original address, 1 wrong address was written by mistake (Abc apartment sector 11 sector 25) they have rejected my order and are not refunding my money. An unprofessional person called and laughed and told me that order has been rejected and money is not refundable and he disconnected my phone. Zomato chat customer care is also not helping me.
How can they not refund me. A cancellation charge is fine but they are keeping my full money. This is unethical and wrong. A business is nothing without ots customers, we should be their top priority. If they can't solve a customers issue what is the use then. They make baseless and wrong policies and cheat customers of their hard earned money.

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daisy vasista sharma

Jan 21, 2020

I made an order on 02/01/2020, order didn’t go through and got a message stating the amount will be refunded in 2-7 business day however, I still haven’t received the amount yet. Here’s the order id: [protected]. Worst experience, not gonna use Zomato again.

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Rtr Neel Deshpande

Jan 21, 2020

Ordered rolls and gave 500rs to delivery boy. He told i have no return . So he told me that I will transfer you the amount through Google pay .But now he is out of contact with me.

His personal number is [protected]

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Money got debited from my account but i couldn't see the order in the order placed section and also i didn't receive any delivery. I received this message
Thanks for paying rs.381.95 from a/c xxxx6868 to payuzomatomediapvtlt via netbanking. Call [protected] if txn not done by you.
I am highly disappointed and i want my money back. I want necessary resolution and want to request for the refund. Please help.

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Priyanka Kompelli

Jan 21, 2020

I have ordered food on 9th January.it was failed but money ws deducted from my account. I requested them to refund my money they didn't respond

money got debited from my account but i can't find the order in order placed - Comment #3632818 - Image #0

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Priyanka Kompelli's reply, Jan 19, 2020

They informed in mail but no steps could be taken till now

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Pavan Dange

Jan 21, 2020

Respected Sir/ madam
You can check my details in zomato my
Log in i.d.[protected]
My fe i.d. 253204
Please Sir / madam I request you to solve
My problem I want to log in again for my
..ZOMATO..

money got debited from my account but i can't find the order in order placed - Comment #3632823 - Image #0

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Praful Gaur

Jan 21, 2020

I have ordered food on 31st dec 2019 from pizza factory Gurugram, i haven't received the order but the restaurant shows it delivered food.when i asked for refund the customer support said they have some technical issues regarding refunding of money but it's been 18 days since they initiated the refund.

money got debited from my account but i can't find the order in order placed - Comment #3632901 - Image #0

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Pooja Kamlesh Patidar

Jan 21, 2020

Ordered food from Zomato on 13.01.2020 worth Rs. 241.75
payment made vide net banking.
the transaction id for the same is [protected]

payment deducted from bank account but order not placed.

kindly resolve and refund the money back to the account.

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Neha Sunder

Jan 21, 2020

I have order soup around 6.53 pm all payment method n order confirm but now it's 7.51 pm till now my order is not deliver and i call restuarant 3 times but they said ur order is on d way

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Address: Pune, Maharashtra, 411033

I have been chasing resolution and refund patiently since more than 50 days. I have received a documented confirmation on the refund 9 times, including once on the initial chat commitment.

After several commitments, Very shamelessly the representative today said that no refund will be processed? This is beyond being disgraceful. Zomato is a brand, they have to keep the commitments made and not just put up their hands and say they can't do anything.

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Address: Chennai, Tamil Nadu, 600005

To whomsoever it may concern, i would like to inform that since zomato has recently changed all one plus one offer into percentage amount offer, as a zomato gold member this was not what i expected this was not informed me we don't expect certain percentage of discount in any restaurants which we easily get in other apps like dineout and eazydiner. This is not acceptable and therefore we need the one plus one offer in restaurants like before. This type of change is fraudulent behavior

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Address: Chitra, 641015

I am not satisfied with that because you are not giving any coupon to me and you are saying that it will reflect within 48 hours it's more than 3days ok till now nothing is solved ok and i give you that 50 coupon you just take this ok i don't need this coupon...
Your lying to me and your sporting to restaurant because they are partner of zomato...

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Address: Bangalore, Karnataka, 560066

On 12 november, i have ordered online with orbis restaurant. I called the delivery boy to deliver but he was rude and kept on saying the order was cancelled. But to me it was reflecting that it would be delivered. After few moments, it showed the order was cancelled and the money would be refunded.

I wrote 6-7 mails about the refund at [protected]@zomato.com. They keep on saying the return is initiated but the refund is still not being initiated at all. Rs 401 zomato need to return.
Please have a look into issue and refund the amount as soon as possible.

Orbis restaurant
Order number:
[protected]

Zomato Complaints & Reviews

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Zomato reviews & complaints page 193

partner account inactive

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spillage issue

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complaint for the worst food delivery

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delivery boy complaint

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wrong location update and denied to cancel order

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refund money

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did not received my order and customer support is not even responding

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food quality is not good

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as the delivery got canceled without knowing and then denied for refund

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your policy

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paying the amount

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refund not received for over a month and stopped getting responses from the customer service chat

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refund pending - wrong reason given

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order cancelled after two hours

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order rejected and money not refunded

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money got debited from my account but i can't find the order in order placed

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false commitments

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regarding the recent changes in gold

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food missing and customer service not supporting me only restaurant side supporting

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zomato my refund amount not received yet | order no : 2048373848

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