Zomato Complaints & Reviews

Order number- [protected]
I had ordered cake as a gift for new yr to a friend. But the delivery boy bluntly said that they cant deliver order to the address mentioned and cancelled the order.
Zomato support I also not ready to refund the money stating that it was my mistake that I didnt mention proper address.
I had mentioned proper address. The screenshot of which I am attaching but they are not ready to deliver as their application took wrong navigation address.
I want my money 622Rs back. Zomato is just eating up money and not delivering to customers.

My Order from Easter Cravings didn't reach and they said it got delivered. My money was deducted, Rupees 742.86. My Order ID: [protected]

Please refund my money as soon as possible and stop the inconvenience that your organization and the restaurant have caused. I'm an unhappy customer today. I had called the restaurant they admitted they didn't deliver the food.

The order was placed at 8 pm, 31st December 2019, Zomato said they will deliver by 8.50 pm. When I called the restaurant they said it will at least take another half an hour. And after that when it was 10 o clock the order details showed that it was delivered.

This is the second time something like this happened and it makes me want to uninstall Zomato. If the order is accepted it should be delivered. Why do you accept it if you can't make the deliveries?

Please make a refund as soon as possible. I will keep filing complaints to as many authorities as I can until your organization does a refund.

-Prerona Mazumder.

I placed an order(Khalakhand) in zomoto on Dt:30/12/2019 with 242 rs order I'd: [protected], immediately I cancelled my order and ordered from another shop because same item available with 182 rs in zomato, after waiting for2 days, today I asked for refund amount via chat they told amount (rs 242) not possible to return, herewith attached order history and chat history.How can they Rob money easily from the customers?

I had received call on 11th Dec'19 from [protected] spoken to executive Vanshika, she had offered me flat 50% off on INR 1800 Gold membership and to get discount I was given promo code ANUP8043L. Post promo code I had to pay only INR 810.
I was surprised to see that after applying promo code there was no error but didn't give me discount at all. I was cheated by your executive in the name of Zomato, and I feel that Zomato is spoiling name in the market as such executive spreading cheating its customers.
I had received call again on 12th Dec from same executive Vanshika asking that I was able apply for gold membership, I had narrated the whole story to her but she promised to call back same, regret to inform you till date didn't receive any call.

I am not frequent user of zomato and felt this membership make me use zomato more than Swiggy hence applied for this looking at the attractive offer.

I want my money back after deducting INR 810 membership amount if you can't do this I don't want to continue with this membership and want full refund back

You may call on [protected] or [protected] or write back to me.

Above complaint was sent to [protected]@zomato.com but no reply. You guys are fooling in the name of Zomato which has such good name in the market. i want my money back or else this will go to different level.

Dear all:

Good evening. You just charged my credit card in dubai for another 80 derham for renewal without my consent.. I did not authorize this charge and i need you to refund the full amount and cancel my account.. How i can do that
Please email me the details.. My credit card ends with 00003
Name on card allam adnan alkowatli. My email is:
[protected]@hotmail.com
Thank you

Nizamabad customer care ajay unable to satisfy the customers.My order is not delivered to my address.delivery boy Hari went to mislocation and he unable to delivery back to my address.Mr. Ajay (customer care) unsuccessful in either deliver order to my location or cancle the order and refund my amount.The delivery address i have given is correct but delivery boy went to wrong address and i have complete details of it.

Hello sir,
I had ordered food from zomato via online mode of payment holding order no [protected] on 12 dec 2019 at 6:46 pm. After i placed the order the restaurant from where i ordered called upon me and said the ordered items aren't available and forced me to cancel them. Later on i zomato executive said me we will refund your all amount soon. But till date 31 december i haven't received my money back. They kept harassing me and ending chat when i tried to reach them.
Almost 7 times they said me to wait 24 hours till it's been almost a month. Recently i tried again but the executive misbehaved and didnt hear me and ended the sessions saying we didn't initiate the refund because you cancelled it. I reminded him it was zomatos fault that they showed me items which weren't available in restaurant. Without any apologizes or reply he needed the chat session saying nothing.
I want sir, you to take login action against the culprits and i want to sue them with compensation with over rs 5000.
They worked unprofessionally and harassed and misbehaved with me several times.
I hope you will take action towards it sir. Cause only the one who works hard day and night know the price of single rupee.

Yours sincerely
Humaiz bhat
Ph no. [protected]
Email :- [protected]@gmail.com

My order id is [protected] today we have booked order through zomato at 1.35 pm. for 12 Special Thali and Sweets from haldiram
The order is delivered very late i.e. at 3 pm.
As per your policy ordered delivery time is 45 min but in our case you have delivered the lunch in 85 min i.e. one hour and 25 minutes
Incident Date is 31/12/2019
Contact no.-[protected]

I made online order in zomato. After order was placed, money was debited. Then i called restaurant preparing food to cancel the order. Restaurant person said to cancel the order, you need to do at zomato website only, they cannot do it. I cancelled the order by opening a chat with them. Zomato customer service representative said they dont have calling facokity, they didnt give me email id or any other means to raise complaint. They just said they cannot refund the money. Now i have not got food and they are not returning money also.

I ordered a subway sandwich on 19 dec which was delivered to me with no aloo patty and cheese slice. I complained the zomato team for which they promised another sandwich but nothing was delivered. Till date i haven't got the refund. I have contacted them more than 15 times but still no refund. Totally disappointed with them. They gave me credits of rs 216 but expired it the same day. How i am responsible for this. I am very disappointed with this.

Dear sir/madam
my name is Muhammad Ashfaq Aslam and i am working with your company As motorcycle driver.and i have a problem with one supervisor he is fight with us with out any reason and he slep to me on my face he is taking my mobile and i dont give to him then he is happier and slaps me and i also have CCTV video please take action agents. thats time i have options i call to police but i dont call i am thinking ZOMATO is take better action and i upload his pic

Hi,

I recently had an issue with an order. The item delivered was incomplete. Ordered 500g*2 quantity of sweets. But only 500gm was delivered. Later i have to rush to the shop (Which was almost 2km from my home), the shop owner never bothered to apologize me.. However i wasted my money and time dealing with this order. I am more frustrated and deeply hurt by the behaviour of the staff there.

Although i got the sweets as per the order placed when i visited there, but please let me know the reason for ordering the food from zomato by paying extra delivery charges and extra hidden charges when i had to visit the shop to get the complete order.
I would like to get compensation for this bad experience.

Shop owner no[protected]
Order no - [protected]

I would like to get it resolved asap.

I had ordered chicken cheese momos from master of momos, koparkhairane, mumbai on 20th dec 2019. I received uncooked frozen raw chicken momos instead from the restaurant.

After 30 mins of delivery also it was as cold as ice and uncooked. They directly too it out from the fridge and without boiling it in steam just packed and send it to me.

Kindly take necessary action against this & also against such a worst customer experience.

Order no. - [protected]
Complaint reference at zomato - 3023841

My order number [protected].
I ordered my meal on 10:28 nd cancelled on 10:31 only.
I was cancelled due to taking more time of delivery.
It was just 2minutes of i ordered and the zomato refused about refunding money.
I want zomato to make my order or give my money back asap.
I would really approve if you take my complain serious as you may not want to disappoint your valueable customers.
Till now this was the fav app to order food and now if this things happening than i must change to anyother app for good meal delivery.

I have ordered food from abhi tiffins this morning. As i ordered wrong one.. I canceled it asap. They said that my money will not be refunded. I want my money back
Order is of 400 rs. I cant simply loose such amount.
I tried to contact through executive.. They are not helping.. I am really disappointed with this
400 is not small amount. I am never gonna order in zomato again

My order no [protected] was ordered at 8:40 pm. The delivery guy called me to inform he cannot deliver it. I tried to reach out to zomato on multiple platforms - app chat, twitter, facebook but got no response. Finally after 2.5 hours they simply marked the order as delivered. I tweeted multiple times tagging zomato, complaned on their facebook page as well but got no response. The in app chat was only handled by bots. I even sent a mail to their registered email id but got no response. This is the second time they have cheated me regarding this.

I ordered veg momo and veg springroll from zomato today from sillychilli andheri branch instead of veg spring roll they delivered chicken spring roll, the minute i took a bite i knew this is not veg i gave it to my husband who tasted and said it nonveg
I complained about this to their customer executive and he was so okay with it and never apologised till i asked so
Then i asked for a refund in my account of the dish and he said he can only give promo
I asked him i want my money just for that dish in my account because iam never going to order from zomato again then also he gave the promo
What kind of pathetic service is this mental religious and ethical torture.

When will i get my refund?
Order id: [protected]
They have already stored sweets i also went to restaurant to cancel the order i already told them not to prepare. And now don't say that you have charged whole my money as cancelation fee i will file a case against you in consumer court of you do not refund whole my money. I ordered milk cake sweet so no food wastage took place as i went to their shop they did not even started packing food and the main thing is that sweets are pre made and pre stored do there is no need to prepare them on the spot. I will file a case against zomato and that restaurant. If you have charged cancellation fee and paid all that to the restaurant then why did you cancel my order. At that time you should have told me that order cannot be cancelled. If you charge whole my order money as cancelation fees so why there's need to cancel my order? If you are charging full price as cancellation fee then i would have preferred getting order delivered, why will i pay you for not getting my order delivered. If you say thta orders once placed can not be cancelled and are non refundable so why did you cancel my order? Am i fool? On all other zomato accounts from zomato android app your zomato executives are chatting but from my account it says we are experiencing high inflow of complaints please mail to get resolution am i fool? You are doing a fraud. I need my money back otherwise i will case against zomato.
Please reply asap

I have received eaten food from zomato. And I tried to reach customer care but failed to do so.

Also in customer support chat box
They are giving me 80 rs that to in form coupon which will expire in 60 days instead of my whole money 325.26 INR.

I reached through email however I got reply send pictures of food.
Sent but no action so far
It was really humiliating experience.
Being regular customer of ZOMATO.
It is really disappointments.
My order I'd: [protected]
Zomato

I placed a order for dal avadh and veg. Biryani from zamato yesterday. Vegetable biryani was good in taste. But dal avadh which was ordered was not good in taste. So, i cannot ate that dal. I ordered several time by zamato. But never happened earlier. This is not good for your famed company. I wanted my money should be refunded that was charged for dal avadh.