Zomato Complaints & Reviews

I ordered one food item from one of the restaurants available on zomato. I added the items in the cart and by mistake pressed order now option. I went to the support section just after i realized that the order got placed, told them that i want this order to be cancelled. As requested they cancelled my order but refused to give me any refund. Just within 5 minutes they refused to refund because according to them once the order is placed the...

Rm13501 is a employee code name is minaz this person had not delivered the order at proper delivery address and i have not received my cash for what i was charged. I ordered pizza from caprina dahisar west. And he is least bother to solve and not listening at all very rude.

I need a refund and action taken and also the acknowledgement.
Call on my number [protected]....

They delivered my burger order in 75 minutes instead of the estimated 30 minutes.

On complaining the chat exec said they give multiple deliveries so it gets late.

When i mentioned the missing pepsi they kept going around in circles till i wouldn't give up.
The only response i kept getting in "shall i add the promo code to your account?"

When i got upset and stopped chatting the exec kept...

Hey i order food from through zomato due server issue my current location is showing another place... But i mentioned whole address for deliver now your delivery boy calls in customer care said the address is far 3 km from online location but i already mentioned whole address and i received call from zomato customers care and last name is radhaeshe said we can't deliver your and we didn't give you refund please escalate this matter to ceo...

My mobile number is [protected].

I placed an order with zomtao mumbai for hotel lijesh as follow on december 8 2019 at 10.28 for following item
"1 x1 idiyappam with egg curry" and arrange payment through paytm for rs 116 suddeny i find promotion code number not applied so i went to cancel the order
They send me two messages "since your order preparation has already begun we would not able to provide with you...

I ordered 500 gm kaju katli order no. [protected] on 06/12/2019 from lakhamal amritlal sweets katni but my order was cancelled by the company since i was unable to take their calls. I called them back after 2 minutes the delivery boy said your order is cancelled though he was at my door step he refused to give my order to me. He said he has been given the right of consuming the foods once the order is cancelled. I again ordered the same by...

I ordered food from the zomato app. After placing the order an amount of rs203.46 got debited from my bank account but the zomato app still shows that the payment could not be processed. I placed the same order twice, but the payment wasn't processed. The order numbers are as follows :
[protected]
[protected]
The upi reference for the payment is :[protected]
Please check the status of the order and refund the money....

Date - 05/12/2019 order number - [protected] pune
Client number - [protected]
We ordered at chaitanya parath restaurant, kothrud for below mention order as 1 paneer tikka, 1dal khichadi and 3 butter naans.
But we received garlik paratha instead of butter naan.
We did not received expected order, we never eat parath so why should we suffer..?? We all 3 peoples slept without eating the same.
Its absolute worst...

Respected sir/mam,
What is this?
Which things you are considering and giving me 61 zomato credit of my next order.
I paid you whole amount of my order and your order received is not eatable and i want to whole amount of my order and inconvenience cost also. But you are not given to me my amount you are giving me a beggar amount to of 61 zomato credit.
You looks below images and if you think it's eatable then i...

Order id: [protected]

I have ordered 3 pizza from ovenstory on 16th nov 2019 and prepaid the amount of 1198 through zomato. The payment and order was accepted. Later ovenstory cancelled the order and the same was informed to zomato and they agreed to refund it within 24-48 hours. Now it’s been 3 weeks and i am running from pillar to post to rectify this.

Can the refund be expedited?...

Hello zomato,
What is this why you are blocked my zomato account. Which activity due to misbehavior from my side. I want to use my zomato account. So please i request you start my services on zomato platform. I will wait for your further response.
I called you many times but each and every times fraud person pick my call and want to otp of my phonepe account. Please be carefully and delete cheap numbers like [protected],...

Sonali saxena (Zomato)

Nov 26, 8:29 am ist
Hi deepti,

This mail is in regards to your order id: [protected].

We would like to inform you that we've initiated full refund from our end, which should reflect in your source account within 5-7 working days.

If still there's anything else we can help you with, please reply on this mail. For a quicker resolution, do ping us on the...

I’ve order from zomato on 21 nov 2019 and one and they deducted amount around rs. 200 and something but the restaurant canceled my order. I’ve been asking my refund since last 14 days and they just kept me saying there is a technical issue and your amount will be refunded within 4-5 working days but its more than 14 days and till now they just kept me waiting without returning my money.
Sir/madam i would like to ask the government...

I made an order in dominos as in the app it was stated that 50% of[censored]p to 100. I placed the order by applying the promo.. Every thing was good.. But while checking out, the original amount was deducted. After the payment i was shocked to see that even though promo code was applied, the amount was showing as the original amount (Great trick to deceive the customers). I contacted the customer care.. But no proper response.. They asked me to...

I want to refund my order fees so i call the zomato helpline no. And then he tell me that the amount will be refund on your bank account. So he gave me the link and i open the link fill the all details in it and then he ask for otp i entred otp and 10000 rs is deducted from my bank a/c

So kindly refund my money that was deducted fraudly by my account and my fees of wrong order...

The delivery boy was fraud... He said that "mam, apna phone dikha dije" then he sets 5 rating for himself he is a cheater!!!
In future i can't trust on ur company because o[censored]r employees so be careful in selection of the employees otherwise the customers will surely boycott ur company. I am really very upset with him and i can't beer it in future....

Items: 2*Paneer Butter Masala Lachha Parantha Combo, 1*Gulab Jamun(2 pieces)
Ordered On: 16 Nov 2019 at 2:47 PM
Total Amount: Rs. 363.00

My request for the refund of Rs. 363.00 is still unresolved by zomoto and not getting a proper reply.
I am very disappointing with their support chat, it seems like there is no human into the support. Only bots are replying the same thing again and again....

Hello, i would like to tell you that zomato has done fraud with me he took money from my debit card and did not deliver the food, when i asked for the return they did not replied me properly even said we will refund you it’s been 3 days, it’s complete fraud by zomato team, kindly refund my amount or else legal action ready for you including resturant.
Fraud details :-
Resturant name - the china town dda market vikas puri...

Yesterday 02.12.2019 i had placed an order with zomato order no order+id2191186. Quantity and quality of food is worse and i mailed up to zomato for support but they gave a casual response... Myself and my family ate that as we were left with no option and faced severe food poisoning. I raised a complaint but no response from zomato. I need justice. Please help....

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had ordered for food via zomato at punjabi nawabi and i forgot to apply zomato gold. When i wanted to apply zomato gold, customer care said that i cannnot cancel and reorder as the restaurant has already prepared my food. (Within 1 minute???) when i argued about this, they cancelled my...