Zomato Complaints & Reviews

I ordered today food and opt option ontime or free. But after reaching set time received call from zomato that address mentioned is not true. although Zomato already delivered earlier on this address( u can check from history) Now they are saying that money will not be refunded as food was prepared by restaurant. Then what is my Mistake as i am neither getting food nor refund money. Zomato is only expoiting its customer. totally useless

Due to system error. There were two order booked in zomato and payment deducted twice from my account. I cancelled one of the order and received the other one. But i didn't have any refund status yet. The zamato pepole are not responding properly and dening for refund. Please i need my money back. By i mistake, order is placed twice that why i cancelled one. Please do needful.

I have ordered a malai kofta, 2stuffed naan and a gajar halwa and paid total amount of rs. 338.0 via online transaction. But the delivery boy didn't come to the mentioned address and the restaurant then cancelled my order mentioning that the provided address was wrong.
Then i contacted to the zomato executive support and they made sure if the address mentioned was right and it was absolutely correct to my knowledge.
It's been 6 days i'm requesting for the refund as the order we're cancelled by their side but no fruitful response is there. I would expect them to pay back the money as they cancelled the order by mentioning wrong reason which i don't agree neither the facts.

I ordered paratha meal from eat. Fit with zomato and it was cash on delivery and paid 10 rupees extra for opt on option!! It was clearly showing in app if i won't get the food within 33 minutes the meal is free..

I ordered on 12:35 pm, the delivery person came at delivery at 1:18pm.. So i declined to pickup.. The deliver boy called to the customer care and told the whole matter to zomato care but they told i should receive the order and pay else order will be cancelled.. They can't give me meal

I waited almost 43 minutes and they cancelled it.. I need the refund of 350 rupees.. They are looting in the name of on time delivery be aware

When we know food. Quality very low and cancel the order with in 5 min our amount have been not refunded, and there is no customer support cal centre to report the issue. The person who chats they are telling there is no option to refund the amount. This is the way how zomato looting peopls hard earned money.. I want to my amount should be refunded.

I ordered 2 items on 8th january 2020, the restaurant did not have one of the items and hence they said that they cannot partially cancel the order and requessted me to cancel the order and order only that is available again. Which i did.
Eince 8th january 2020 i have been following up with zomato chat and have been given false promise of refund everyday. And now on 16th january 2020 after 8 days the agent on chat straight away said that zomato will not refund my money because i cancelled the oder. Whereas the status of the order is rejected and not cancelled.
After being given fake promises from zomato for 7 days they are now not refunding my money.
This is the way zomato makes money by cheating and looting people.
They are pathetic. Please take legal action against zomato.

I have placed subjected order at 8:19 pm and opt on time delivery using respective payment of rs 10. I was promised to deliver order at 8:55 pm but when i make a call at 8:55 the valet was not nearby me. He reached at my destination late than proposed time and till then my food got expired. That was totally waste for any human. But neither zomato pay attention on my food nor they provide my delay promo code worth rs 200. I have mailed the same content to zomato but they deliberately denied to give me compensation for this late order as they promised me before placing order. Please see attached snapshot of email content and late order proof for reference.

Please have a look into this seriously. Its anot only me zomato behaving like that way, there are number of people suffering from this arbitrary nature of zomato.

Please help me to get my money back.

I have order one item through zomato with order id [protected] on 15.01.2020. The zomato delivery person came and was there in front of room. At that time beacause of some issues... My no was not reachable as they r saying... Then after being late i checked online to see the status.. I saw it was in my location.. So i went out... At the same these zomato people they themselves cancelled the order and that fellow went without hearing my voice...
In my order address.. The door no was clearly mentioned... He must have seen the door no also.. But he didnr knock the door and he didnt even get down from the bike i think
With in some moments.. They cancelled my order and that fellow went with my food.. And now they r telling they cant refund the money as it is already prepared.. Such nonsense the service is from this company

Order no [protected]
Delivery boy name amir usmani [protected]
Have ordered chole bhature and the delivery boy. He had to wait at the door for 5-6 mins as i was slewping i took time to come to door ge was annoyed which was understood but right after delivering me the order he is sending me inappropriate texts which no one wants to see. This is no conduct of professionalism. Take strict actions against such people.

I ordered a pizza from zomato at first accepted the order later they call me and said sorry we don't deliver to taht location after they already deducted the money from my paytm. Till now zomato didn't refund my money its going to be around 15days. They keep on saying that they have refunded but i already sended them the bank statement also. Really disappointed with their customer service. Worst worst worst zomato. I just want them to refund my money back.

From: zomato order
Date: sun, oct 13, 2019 at 12:23 am
Subject: your zomato order from box8- desi meals
To:

Your zomato online ordering receipt paid ₹1, 405 12 oct, 2019 hi anubhav lakhmani thank you for ordering dinner from box8- desi meals we hope you enjoyed your meal from box8- desi meals. You can write them a review by clicking here.
Order id: [protected]

Reported status : delivered

Email from box8
Actual status: order cancelled by merchant.
From: box8
Date: sat, oct 12, 2019 at 9:57 pm
Subject: order confirmation - your order jtl7i6 has been successfully placed!
To:

Hi anubhav lakhmani,
Thank you for ordering with box8. For order status updates, keep checking this email.
Order status: your order has been cancelled. If any payment done it will be refunded in 6-7 days.
Order summary
Tracking id: jtl7i6
Date & time: 12-10-19 at 09:57 pm deliver to:

Amount charged inclusive of taxes (Paid via card) ₹ 1404

Im book in two chicken briyani zomoato 12.01.2020 6.30 pm.im in sathyam cinemas royapet chennai.
im not enter the address im used auto detect location .im pay 256 rs online pay then order approved and delivery boy called i told im in sathyam cinemas .but deliver boy told ur order address is aynawaram im not deliverd to ur location 8km distance.then zomaoto customer care called fault is ur side u enter wrong address so order cancel and no refund.
wrong location identified this not my fault .im used location auto detect only this is zomoato app fault but zomoato not accept my request .
food not delivered and not refund no complementry i want totally disappoint ur customer approage pls concern tis issue and refund my amount
thank you
by
g.karthikeyan
[protected]@yahoo.com

Very poor experience they first accepted the order. Then after sometime a message sent to me is that your order is delivered without delivering my order and when i try to contact zomato they responded like they are doing charity to me by refunding my amount after 4-5 days. Worst app for small town. So i suggested to avoid zomato in small town specially

I ordered a meal from kfc through the zomato app. An amount of rs. 212 was deducted from my account. The zomato valet was near my location but didn't call me. I called him several times and finally when he answered my call told me that my order had been cancelled already. I was really shocked. I asked him that why he didn't receive my call. His behavior was really shocking. He was blaming me for not answering his calls but i didn't even get one. I ordered several times from zomato in the past but this is the first time this happened. This is really disgusting. Zomato doesn't even have a proper customer support number or anything. That chat support is even more disgusting.

Hi
Im saurabh from ghaziabad up my mobile number is [protected] yesterday amount 277 deducted from my paytm wallet in favor of zomato time 10.50 transaction id is ztd-20-b37f808e78ff9 but we have not ordered any thing from zomato so you are requested to kindly check and refund that amount in my paytm wallet

Thanks

Waiting for your response

This mail is regarding your order ID- [protected] from Sri Annapurna Sweets ordered on 11/1/20

I didn't receive the order yesterday, zomato team claims that I didn't receive the calls, but i didn't get any call, n order was cancelled without my concern, moreover they are telling that the same amount is our cancellation charges???
If I was unresponsive, which I was not, wasn't it their responsibility to ask the reach the destination. Being hungry, I kept waiting for my food.
This is the kind of service zomato is giving, don't deliver the food as well as deduct the same amount of money.
Thinking zomato is reliable I have always ordered my food from them.
Nothing of such sort has happened earlier, but yesterday where is the food taken if I didn't receive it?
Is it my mistake? I am completely downcasted and furious my this behavior.
These people kept me hungry yesterday, keeping the money as well. N support team is telling that food was given to some needy, I think I was the needy one. I paid the money.
In want refund or replacement of my order.

I had placed an order on zomato order no [protected] on 24 the dec 2019, for which money was deducted from my mobiwik wallet registered on [protected], the transaction id for that ztd-19-a2906ff806edb. When i lodged the complain with zomato support team this was there reply "that to contact dominos team as they do not support dominos" then why the hell are you taking order for dominos. Anyway when i called dominos they said that they would only help if i can give them the order no for dominos which was never generated as order was not completed.
So they said need to take this up with zomato and same mobiwik says the same.
Now zomato need to refund the money to me which they are not. I ve attached the mobiwik invoice too.

The delivery agent tried to reach me over the phone once he was around the given address, for some reason i was not able to answer the call and the agent cancelled the order.
I tried reaching zomato over zomato chat, their response is that the full amount was changed as cancellation charges and nothing can be refunded.
I asked for a repeat of the same order to which they say they just can't help.

This sort of approach by zomato must be addressed because they still have my money.

Https://twitter.com/telepathologist/status/[protected]?s=08

I am a pure-vegetarian.
On 9th jan, i had a pathetic experience with #zomato.

Zomato’s new tagline - paneer samajh ke kha lo

I actively use zomato & regard it as pioneers in food delivery. I ordered an “innovative veg 8 box meal” from #gofuudy, gurugram. What i received was chicken instead of paneer. I got to know midway when a friend interrupted doubting it to be chicken.

#zomato
#zomatopaneerchicken
#zomatopaneersamajhkekhalo
#gofuudy

Date-10/1/20
Location-noida
Restaurant - food mistri

Zomato has made customer dissatisfaction a practice,
Ordered veg food and got delivery of non veg food and no proper response received yet from either zomato or the restaurant

Can zomato understand the concern of customer, we people who have never tatsted non veg feel deely cheated under these circumstances