Zomato Complaints & Reviews

I have order one item through zomato with order id [protected] on 15.01.2020. The zomato delivery person came and was there in front of room. At that time beacause of some issues... My no was not reachable as they r saying... Then after being late i checked online to see the status.. I saw it was in my location.. So i went out... At the same these zomato people they themselves cancelled the order and that fellow went without hearing my voice...
In my order address.. The door no was clearly mentioned... He must have seen the door no also.. But he didnr knock the door and he didnt even get down from the bike i think
With in some moments.. They cancelled my order and that fellow went with my food.. And now they r telling they cant refund the money as it is already prepared.. Such nonsense the service is from this company

Order no [protected]
Delivery boy name amir usmani [protected]
Have ordered chole bhature and the delivery boy. He had to wait at the door for 5-6 mins as i was slewping i took time to come to door ge was annoyed which was understood but right after delivering me the order he is sending me inappropriate texts which no one wants to see. This is no conduct of professionalism. Take strict actions against such people.

I ordered a pizza from zomato at first accepted the order later they call me and said sorry we don't deliver to taht location after they already deducted the money from my paytm. Till now zomato didn't refund my money its going to be around 15days. They keep on saying that they have refunded but i already sended them the bank statement also. Really disappointed with their customer service. Worst worst worst zomato. I just want them to refund my money back.

From: zomato order
Date: sun, oct 13, 2019 at 12:23 am
Subject: your zomato order from box8- desi meals
To:

Your zomato online ordering receipt paid ₹1, 405 12 oct, 2019 hi anubhav lakhmani thank you for ordering dinner from box8- desi meals we hope you enjoyed your meal from box8- desi meals. You can write them a review by clicking here.
Order id: [protected]

Reported status : delivered

Email from box8
Actual status: order cancelled by merchant.
From: box8
Date: sat, oct 12, 2019 at 9:57 pm
Subject: order confirmation - your order jtl7i6 has been successfully placed!
To:

Hi anubhav lakhmani,
Thank you for ordering with box8. For order status updates, keep checking this email.
Order status: your order has been cancelled. If any payment done it will be refunded in 6-7 days.
Order summary
Tracking id: jtl7i6
Date & time: 12-10-19 at 09:57 pm deliver to:

Amount charged inclusive of taxes (Paid via card) ₹ 1404

Im book in two chicken briyani zomoato 12.01.2020 6.30 pm.im in sathyam cinemas royapet chennai.
im not enter the address im used auto detect location .im pay 256 rs online pay then order approved and delivery boy called i told im in sathyam cinemas .but deliver boy told ur order address is aynawaram im not deliverd to ur location 8km distance.then zomaoto customer care called fault is ur side u enter wrong address so order cancel and no refund.
wrong location identified this not my fault .im used location auto detect only this is zomoato app fault but zomoato not accept my request .
food not delivered and not refund no complementry i want totally disappoint ur customer approage pls concern tis issue and refund my amount
thank you
by
g.karthikeyan
[protected]@yahoo.com

Very poor experience they first accepted the order. Then after sometime a message sent to me is that your order is delivered without delivering my order and when i try to contact zomato they responded like they are doing charity to me by refunding my amount after 4-5 days. Worst app for small town. So i suggested to avoid zomato in small town specially

I ordered a meal from kfc through the zomato app. An amount of rs. 212 was deducted from my account. The zomato valet was near my location but didn't call me. I called him several times and finally when he answered my call told me that my order had been cancelled already. I was really shocked. I asked him that why he didn't receive my call. His behavior was really shocking. He was blaming me for not answering his calls but i didn't even get one. I ordered several times from zomato in the past but this is the first time this happened. This is really disgusting. Zomato doesn't even have a proper customer support number or anything. That chat support is even more disgusting.

Hi
Im saurabh from ghaziabad up my mobile number is [protected] yesterday amount 277 deducted from my paytm wallet in favor of zomato time 10.50 transaction id is ztd-20-b37f808e78ff9 but we have not ordered any thing from zomato so you are requested to kindly check and refund that amount in my paytm wallet

Thanks

Waiting for your response

This mail is regarding your order ID- [protected] from Sri Annapurna Sweets ordered on 11/1/20

I didn't receive the order yesterday, zomato team claims that I didn't receive the calls, but i didn't get any call, n order was cancelled without my concern, moreover they are telling that the same amount is our cancellation charges???
If I was unresponsive, which I was not, wasn't it their responsibility to ask the reach the destination. Being hungry, I kept waiting for my food.
This is the kind of service zomato is giving, don't deliver the food as well as deduct the same amount of money.
Thinking zomato is reliable I have always ordered my food from them.
Nothing of such sort has happened earlier, but yesterday where is the food taken if I didn't receive it?
Is it my mistake? I am completely downcasted and furious my this behavior.
These people kept me hungry yesterday, keeping the money as well. N support team is telling that food was given to some needy, I think I was the needy one. I paid the money.
In want refund or replacement of my order.

I had placed an order on zomato order no [protected] on 24 the dec 2019, for which money was deducted from my mobiwik wallet registered on [protected], the transaction id for that ztd-19-a2906ff806edb. When i lodged the complain with zomato support team this was there reply "that to contact dominos team as they do not support dominos" then why the hell are you taking order for dominos. Anyway when i called dominos they said that they would only help if i can give them the order no for dominos which was never generated as order was not completed.
So they said need to take this up with zomato and same mobiwik says the same.
Now zomato need to refund the money to me which they are not. I ve attached the mobiwik invoice too.

The delivery agent tried to reach me over the phone once he was around the given address, for some reason i was not able to answer the call and the agent cancelled the order.
I tried reaching zomato over zomato chat, their response is that the full amount was changed as cancellation charges and nothing can be refunded.
I asked for a repeat of the same order to which they say they just can't help.

This sort of approach by zomato must be addressed because they still have my money.

Https://twitter.com/telepathologist/status/[protected]?s=08

I am a pure-vegetarian.
On 9th jan, i had a pathetic experience with #zomato.

Zomato’s new tagline - paneer samajh ke kha lo

I actively use zomato & regard it as pioneers in food delivery. I ordered an “innovative veg 8 box meal” from #gofuudy, gurugram. What i received was chicken instead of paneer. I got to know midway when a friend interrupted doubting it to be chicken.

#zomato
#zomatopaneerchicken
#zomatopaneersamajhkekhalo
#gofuudy

Date-10/1/20
Location-noida
Restaurant - food mistri

Zomato has made customer dissatisfaction a practice,
Ordered veg food and got delivery of non veg food and no proper response received yet from either zomato or the restaurant

Can zomato understand the concern of customer, we people who have never tatsted non veg feel deely cheated under these circumstances

Hi support,

1) what is the delivery address mentioned on order?

If xyz address was mentioned on order, you accepted order, than how come you people denied to deliver despite of accepting the same? Your delivery boys have their own remuneration problem with you, but that is none of my business. But how irresponsible people you are that you could not manage to deliver!!!

I was alone and guests were hungry and you people suddenly ask to get the delivery from bodakdev with the stupid reason of location.

If you guys follows only location then just remove address field from your order. Do take address of any orders anymore!!!

2) i took the parcel from bodakdev from your guys. When i reach home, i found some of the dibba were not properly packed, the gravies of subji were out of the box, tiffin was edible but lost some quantity and gravey and some daal so less quantity and so teste got effected. Otherwise, it looks ok in terms of teste.

3) as per my order i should receive 4 subji. Restaurant guys did called me for alternative option for 4th subji since they won't be able to serve all jain food. It's acceptable and i agree to put repeat subji, but i didn't find it either. Why so? Did they forgot or done by mistake?

I really disappointed with the behaviour and solution provided by zomato, i could not find sense of responsibilities. You need not to forget that you are in hospitality industry and you have to serve better.

I was like felt ashamed in from of all guests and home and wasted whole food. I need to take all of them at nearby hotel since it was host.

I almost have to pay thrice what i have ordered to you guys.

I sincerely want you to look this matter carefully and provide me full refund at earliest.

After this i immediately contacted the into app chat option and i received reply that we are looking into it and will resolve it soon.
Then no answer for 2-3 days.

Now on email reply they are asking for picture of the same, if you know that you will require it, then why didnt you asked this while chating with me on your app same day? What make it sense to ask someone for proof of pic after 2-3 days for food? How could you expect this?

I had placed an order for a meal with zomato and the amount was also deducted for the same. After waiting for about 1 hour, i get a mail from zomato that the order had been cancelled since my number was unreachable. But i didn't get any call from their delivery person and also their location tracker was also showing that food is being prepared. I really don't understand that where was i at fault and even tried contacting them and communicated them the same. So i want to file a complain against them.

Zomato system constantly showing incorrect timing. I have been waiting for my order for last one hour. I have paid them in advance however i did not get the food delivered on time. The time tracker was showing incorrect timing. At 8:32 it was showing 13 mins and at 8:57 it was showing 10 mins. I have cancelled the order and want my money back. Now they are not ready to refund my money. They are fooling people by showing inaccurate timing. What if someone is in hurry and order as per timing they provide before we order. The tracker is not in sync with watch timing and they count 5 min as 1 min.. You can see the screenshot that i am attaching as a proof and for your reference. Its a worst client experience.

Automatic order from domino without my intervention and debited money from linked paytm wallet.
Today i was surprized when i got call from domino that i have ordered pizza and paid money. Then i called domino and they told me that contact zomato as order was from zomato.. When i called zomato they told me that they cannot help for domino order.. Scary.. I lost my 473... And zomato who deducted my money is not providing resolution.

Myself nazibul shaikh, i had been terminated from zomato as delivery partner. Actually its my big mistake unknowingly that i had been done. Please forgive my mistake and give me a chance for rejoin again zomato as a delivery partner and shine like star being kind, decent and honestly. I apologize, for what i have done by mistake and i never wanna repeat it.
Thanking you.
(Mobile no: [protected])

I have ordered food from zomato with order id [protected], my address was wrong so I contacted the delivery boy and asked him to deliver on my new home he said yes he'll deliver but asked me to cancel my order and order again. I asked him whether I will be charged again or not for which he replied that money will not be charged again. I cancelled my order as per his-lokendra parmar the delivery boy advice but afterwards zomato customer care said that money will not be refunded. The whole matter was because of the delivery boy wrong advise, n while cancelling order the whole amount cannot be charged it is wrong
I just want my money back

Ordered cake from lava bakery gwalior on 14 december 2019 informed mr ibrahim khan order id no.[protected] will deliver but the order was not deliverd they have not called to deliver i had talked to lava bakery they told nobody from zomato came to pick the order, i want this order tobe delivered as soon as possible as i have paid in full. Lava bakery is walkable distance to the address given, plz get me know your decision soon