Zomato Complaints & Reviews

Hello sir,
I had ordered food from zomato via online mode of payment holding order no [protected] on 12 dec 2019 at 6:46 pm. After i placed the order the restaurant from where i ordered called upon me and said the ordered items aren't available and forced me to cancel them. Later on i zomato executive said me we will refund your all amount soon. But till date 31 december i haven't received my money back. They kept harassing me and ending chat when i tried to reach them.
Almost 7 times they said me to wait 24 hours till it's been almost a month. Recently i tried again but the executive misbehaved and didnt hear me and ended the sessions saying we didn't initiate the refund because you cancelled it. I reminded him it was zomatos fault that they showed me items which weren't available in restaurant. Without any apologizes or reply he needed the chat session saying nothing.
I want sir, you to take login action against the culprits and i want to sue them with compensation with over rs 5000.
They worked unprofessionally and harassed and misbehaved with me several times.
I hope you will take action towards it sir. Cause only the one who works hard day and night know the price of single rupee.

Yours sincerely
Humaiz bhat
Ph no. [protected]
Email :- [protected]@gmail.com

My order id is [protected] today we have booked order through zomato at 1.35 pm. for 12 Special Thali and Sweets from haldiram
The order is delivered very late i.e. at 3 pm.
As per your policy ordered delivery time is 45 min but in our case you have delivered the lunch in 85 min i.e. one hour and 25 minutes
Incident Date is 31/12/2019
Contact no.-[protected]

I made online order in zomato. After order was placed, money was debited. Then i called restaurant preparing food to cancel the order. Restaurant person said to cancel the order, you need to do at zomato website only, they cannot do it. I cancelled the order by opening a chat with them. Zomato customer service representative said they dont have calling facokity, they didnt give me email id or any other means to raise complaint. They just said they cannot refund the money. Now i have not got food and they are not returning money also.

I ordered a subway sandwich on 19 dec which was delivered to me with no aloo patty and cheese slice. I complained the zomato team for which they promised another sandwich but nothing was delivered. Till date i haven't got the refund. I have contacted them more than 15 times but still no refund. Totally disappointed with them. They gave me credits of rs 216 but expired it the same day. How i am responsible for this. I am very disappointed with this.

Dear sir/madam
my name is Muhammad Ashfaq Aslam and i am working with your company As motorcycle driver.and i have a problem with one supervisor he is fight with us with out any reason and he slep to me on my face he is taking my mobile and i dont give to him then he is happier and slaps me and i also have CCTV video please take action agents. thats time i have options i call to police but i dont call i am thinking ZOMATO is take better action and i upload his pic

Hi,

I recently had an issue with an order. The item delivered was incomplete. Ordered 500g*2 quantity of sweets. But only 500gm was delivered. Later i have to rush to the shop (Which was almost 2km from my home), the shop owner never bothered to apologize me.. However i wasted my money and time dealing with this order. I am more frustrated and deeply hurt by the behaviour of the staff there.

Although i got the sweets as per the order placed when i visited there, but please let me know the reason for ordering the food from zomato by paying extra delivery charges and extra hidden charges when i had to visit the shop to get the complete order.
I would like to get compensation for this bad experience.

Shop owner no[protected]
Order no - [protected]

I would like to get it resolved asap.

I had ordered chicken cheese momos from master of momos, koparkhairane, mumbai on 20th dec 2019. I received uncooked frozen raw chicken momos instead from the restaurant.

After 30 mins of delivery also it was as cold as ice and uncooked. They directly too it out from the fridge and without boiling it in steam just packed and send it to me.

Kindly take necessary action against this & also against such a worst customer experience.

Order no. - [protected]
Complaint reference at zomato - 3023841

My order number [protected].
I ordered my meal on 10:28 nd cancelled on 10:31 only.
I was cancelled due to taking more time of delivery.
It was just 2minutes of i ordered and the zomato refused about refunding money.
I want zomato to make my order or give my money back asap.
I would really approve if you take my complain serious as you may not want to disappoint your valueable customers.
Till now this was the fav app to order food and now if this things happening than i must change to anyother app for good meal delivery.

I have ordered food from abhi tiffins this morning. As i ordered wrong one.. I canceled it asap. They said that my money will not be refunded. I want my money back
Order is of 400 rs. I cant simply loose such amount.
I tried to contact through executive.. They are not helping.. I am really disappointed with this
400 is not small amount. I am never gonna order in zomato again

My order no [protected] was ordered at 8:40 pm. The delivery guy called me to inform he cannot deliver it. I tried to reach out to zomato on multiple platforms - app chat, twitter, facebook but got no response. Finally after 2.5 hours they simply marked the order as delivered. I tweeted multiple times tagging zomato, complaned on their facebook page as well but got no response. The in app chat was only handled by bots. I even sent a mail to their registered email id but got no response. This is the second time they have cheated me regarding this.

I ordered veg momo and veg springroll from zomato today from sillychilli andheri branch instead of veg spring roll they delivered chicken spring roll, the minute i took a bite i knew this is not veg i gave it to my husband who tasted and said it nonveg
I complained about this to their customer executive and he was so okay with it and never apologised till i asked so
Then i asked for a refund in my account of the dish and he said he can only give promo
I asked him i want my money just for that dish in my account because iam never going to order from zomato again then also he gave the promo
What kind of pathetic service is this mental religious and ethical torture.

When will i get my refund?
Order id: [protected]
They have already stored sweets i also went to restaurant to cancel the order i already told them not to prepare. And now don't say that you have charged whole my money as cancelation fee i will file a case against you in consumer court of you do not refund whole my money. I ordered milk cake sweet so no food wastage took place as i went to their shop they did not even started packing food and the main thing is that sweets are pre made and pre stored do there is no need to prepare them on the spot. I will file a case against zomato and that restaurant. If you have charged cancellation fee and paid all that to the restaurant then why did you cancel my order. At that time you should have told me that order cannot be cancelled. If you charge whole my order money as cancelation fees so why there's need to cancel my order? If you are charging full price as cancellation fee then i would have preferred getting order delivered, why will i pay you for not getting my order delivered. If you say thta orders once placed can not be cancelled and are non refundable so why did you cancel my order? Am i fool? On all other zomato accounts from zomato android app your zomato executives are chatting but from my account it says we are experiencing high inflow of complaints please mail to get resolution am i fool? You are doing a fraud. I need my money back otherwise i will case against zomato.
Please reply asap

I have received eaten food from zomato. And I tried to reach customer care but failed to do so.

Also in customer support chat box
They are giving me 80 rs that to in form coupon which will expire in 60 days instead of my whole money 325.26 INR.

I reached through email however I got reply send pictures of food.
Sent but no action so far
It was really humiliating experience.
Being regular customer of ZOMATO.
It is really disappointments.
My order I'd: [protected]
Zomato

I placed a order for dal avadh and veg. Biryani from zamato yesterday. Vegetable biryani was good in taste. But dal avadh which was ordered was not good in taste. So, i cannot ate that dal. I ordered several time by zamato. But never happened earlier. This is not good for your famed company. I wanted my money should be refunded that was charged for dal avadh.

The order number - [protected]. It was a cake i ordered on 24th december 2019. The delivery boy named dev, delivered it to the wrong address. I tried contacting him but he switched his phone off.
I complained in zomato the same day and they promised to reply within 48 hours. But till now, there is no response.
It was a prepaid order and not only i lost my money and a discount coupon but also because o[censored]nprofessionalism of the delivery boy i had to face embarrassment in front of my guests.
Zomato keeps giving me automated replies and no action has been taken yet. I'm a student and it is very frustrating.

Hello i ordered online daily from zomato and swiggy as well. But the zomato guys are making fool to their customers as always they delivered partial delivery and then what maximum they can do is they can refund back which you will get in 7 working days, wow its a good business guys.
I will send them a legal notice for the same.

Order details:

[protected]

[protected]

Any many more

The brief of the incident is as below:
I placed an order of veg pasta today i. E. On 26 december 2019 with firangi bake via order id [protected]. However, the order i received was non veg pasta which has pieces of chicken in it. I was unable to contact the restaurant and also there was no support service received.

I am jain by religion and i ate the order because even on the packing it was written veg but inside it was non jain. This is a serious issue and would seek immediate resolution and action against the restaurant.

Awaiting your response.

You can reach me at [protected]

Am from banglore. I had order a pizza from ovenstory pizza marathahalli banglore on 20th of december however they said they cant deliver and cancled. When i had a chat with zomoto at the same time they informed that the money will be refunded with in 4-5 business days which did not happen till now and tired to call them again but the coustomer care number which is posted in google does not work. And having a chat in the app was not of any use.

Respected Sir/Madam,
My name is Anand Chopade and My order ID is [protected].
I had ordered my food from The Late Night Biryani from zomato and the resturant provided me very worst quality of food. I had thrown all the food because If I had that food then after tommorrow I will be Sicked that worst kind of food they had provided me. Regarding this order I had mailed zomato many times but no resolution I get. I told zomato that Food was Smelling and also the food was very cold and the quantity of food as per price also less, I didnt had that food because of this all problems, it was only waste of my moeny and I had informed all the things to zomato but from there side no resolution I am getting. I want my full refund of that order. I also said to zomato that If there will be no proper solution then I have to complaint about this to consumer court then also they are not giving serious to this matter.
Sir/Madam only want to say that if this type of food, if we had naa then it will give problem to health but they are not taking it seriously. Customers Service is important but Customers Health also more important.
Kindly do your needful.
Thanking you.

An order was modified over phone call as all the (3) items specified in the order were not available.

I ended up ordering only one item (Kai murulku 250gms.). I was promised refund to original mode of payment in the call by the support agent.

But the remaining refund amount was not given to my original mode of payment. No proper response from email and chat support for a month now

Order id - [protected]