Zomato Complaints & Reviews

Hello,

The order number [protected] was rejected by orbis restaurant on 12 november. Till now i have not received the refund amount.

My money is stuck. And it has been 13 days now and the amount is still not credited to my account.

Please do the refund as soon as possible.

Order no : [protected]
Rrn no :[protected]

Thanks & regards,
Nilanjana...

I live in bathinda punjab i ordered from vdesi kitchen and cafe near gt road i ordered at 8 pm from my laptop as i usually do but order didn’t came till 8 40 pm so i checked my messages of my phone with my registered mobile number there i came to know that the payment is done but order is not confirmed my 391 rupees are wasted the order was 2 onion kulcha with chana and 2 lacha paratha with dal makhani later i ordered the same food from...

I ordered food from zomato on november 15, 2019 for rs.372 from ayyanar chappathi kadai, sivakasi. I tried doing payment on card but failed. Then i paid by cash on delivery. But my bank account has been wrongly debited. As of nov 22, i havent received rs.372. So i want my money back. I am attaching the invoice.
Name:swasthika
Phone number reg with zomato:[protected]
E-mail id:[protected]@gmail.com...

I have ordered chicken biryani from zomato and they delivered me the mutton biryani which quality was worse.
I have sent mail to zomato many times but they are saying you will get your refund as zomato credits and credited within 24-48 hours. I have waited for 10 days nothing from them. But now they didn't responding to my mail
My order i'd:[protected]...

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New scam from zomato. I ordered food from zomato on 17/11/19. The order wasn't delivered for about an hour and then the delivery agent called to tell that the restaurant is delaying the order time and again. So i called the restaurant and he assured me it's ready. I called another 10 minutes later since i could see the delivery agent was stationary. I was told the food is on the way. After some time i tried calling the delivery guy but couldn't...

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Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: on 16th nov i placed order on zomato as mentioned the order no. Above to tau ka dhaba gurugram.. After waiting 1 hour zomato valet told me that tau ka dhaba not making the food and it'll take another 1 hour.. My guest were waiting and i have to feel ashamed and valet told me to get order...

I placed an order thrice with a restaurant which declined my order twice and did not deliver the third order at all. Eventually i had to cancel my third order. Zomato support executive assured me a full refund of rs 252 and offered me a "free meal" promo code of rs 50. However, they refunded only rs 202 instead of rs 252. When i complained, they repeatedly gave the same excuse that the remaining amount has been given as a promo code. Is that...

I had order my food from kfc via zomato at 1:01 pm dubai time.
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I've ordered food from kfc thru zomato on 20/11/2019 at 2:05 pm uae time, and in app its shows still preparing in kfc kitchen. I dont think kfc need such time to prepare, and there is something wrong with it.

My order number from zomato is : [protected]

Hope i will get my food ordered asap to eat it!!!

My contact details are,

Phone : [protected]
Email : sabir. [protected]@gmail.com...

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When checked with their support team, they gave no reason and mentioned its system generated block and cant be revoked.

When asked multiple times, they mentioned that there are multiple numbers associated with this zomato account and then i realized that due to some mistake on their end, the contact number on my account was incorrect for which i asked them...

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Zomato provided zomato credits of ₹1000 for renewing my membership. But unfortunately i am not able to use the credits. Customer chat support directed me to email [protected]@zomato.com. As directed i emailed my concern and a ticket was generated 1956851. The ticket was closed after 48 hours without resolving the issue. Post that i followed up through chat support as this is the only way you can connect with the customer support team. From last...

Order Number: [protected]
I ordered cookies and had already paid for it, it wasn't delivered and they are saying my location was incorrect even though i used a previously saved location in the app. No refund was granted and horrible support was received. Zomato should learn from swiggy and be loyal to their customers. I have 100+ zomato orders and the kind of reception received will never make me use this app again....

I paid online through pytm but the order was not received as delivery man was wrongly informed abt the location which was different from the one i mentioned
It was the fault of your system n miscommunication i ddnt receivd my order n delivery man has accepted this that he was nt able to deliver due to location issue he faced thts not my lookout
I gave the correct address
Kindly refund my amount to the PAYTM acnt or anywhrbr...

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Hello i'm oder on 7/11/19 oder i'd [protected] i was cancelled my order because of some reasons before food cooking, then i raised cancellation zomto team promised to me refund will instead 24 hrs but still today onwards 18/11/2019 if i contact zomato team they say to me some technical issue please be wait 24hr, to day midnight, tody eving why u people doing this worrest experience with zomato...