Zomato Complaints & Reviews

Address: House no 31346 street no 10, Paras Ram Nagar, Bathinda, Bathinda, Punjab, 151001

[protected] is my order number with zomato, dated 25.12.19. It was expected to deliver by 13.49 but got delayed by 20 minutes. What to do please. I had chat and talk with zomato person through the number given online. He said the restaurant to which i placed order, was closed. How can they accept orders if restaurant is closed. I had guests waiting at my home. It was really bad experience. Please do the needful to return my order money.

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Address: Ahmednagar, Maharashtra, 414001

Dear sir/madam,
I'm swapnil anilkumar sakhare from ahmednagar, maharashtra.
Today just before sometime i ordered food i. E veg davat thali at my home and i received non veg food in that thali which my family members had assuming it as veg food. We are jain family.
There is no customer care number for zomato.
Please send details of concern perso immediately to whom should i contact.

Regards,
Swapnil sakhare
Mobile :- [protected]

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Address: 530017

I had placed an order online on zomato and did the payment online. After getting a confirmation from zomato regarding the order, about 20mins later i got a call from the customer care saying that the order will be cancelled as the delivery boy is unavailable. I told them i can wait for some more time and still they were like "sir, it's no possible for us to even deliver it later, as may be later we'll again have to cancel the order. They said they are cancelling the order and my amount will be refunded in 2-7 days. I have had similar issues with zomato several times earlier and same with my friends as well. A also i even got confirmation from the restaurant as they had called me. Now in zomato it shows that the restaurant refused the order and not because zomato doesn't have delivery boys. Zomato being such a big company and offering such poor services is something because of which they are losing there credibility. Never will i order from zomato nor recommend it to others. Surely will escalate this issue.

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I ordered a parcel to my address in jaipur and paid the amount in advance. Zomato delivery guy did not even reached at my location and then denied the duty by saying he can't deliver it because it is 4km away from him and zomato customer care executive said they cant deliver it because he is far from your location and no refund will be provided and behaved very unprofessionally on call and chat. They are not refunding my money and i did not receive my parcel even after full advance payment.

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Address: Bhagalpur, Bihar, 812002

Today i ordered a meal & was waiting for the call from zomato valet although the address was mentioned clearly.
When i called zomato valet, he talked very rudely saying that my order is cancelled & this that.
Wtf is this? Are you appointing gundas in your delivery service calling them valets.
This is # service from you.

The name & number of that rude zomato valet is as follows:
Sunny kumar, [protected].

Please take strict action against this # & don't let him spoil the nature of zomato valets.

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Hello, i had ordered a pizza from oven story pizza and paid the money via upi, i then got a call and the restaurant cancelled my order. I was promised that i would get a refund within 48 hours. But, i've still not gotten my refund even after 20 days. When i contact the zomato executives, they just tell me they personally escalated my problem to the superiors and then will contact me, but there's no improvement. I've still not received my refund. Please do the needful.

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Dec 24, 2019

Updated by kshithi kumar I had ordered in 3rd Dec 2019 today is 24th Dec. 21 days have passed but there's no response!

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Address: Bangalore, Karnataka, 560076

The order was expected to be delivered at 8:15pm. Even after one hour, it was not delivered. The gps was also totally wrong. The delivery guy was assigned lot of tasks. I therefore contacted support through chat & requested for immediate cancellation & refund. The unprofessional guy kept on delaying the chat for more than 10 min. & did not cancel my order. Finally when the valet arrived, i got to know that my order has been falsely treated as rejected & refund is not given till now. This has been the worst experience of twisting the fault of zomato on me when i am innocent. Seek immediate justice.

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A

akash198522

from Ludhiana, Punjab

Dec 24, 2019

"am order on dated 12.12.2019
amount is 136.08 is deducted in my account but order can't make
please refund my amount in my account
my refund rrn no. is [protected]

please refund my money as soon as possible on probity basis

contact me on this no. +91-[protected]"

order # 1065086372 at 7:40pm on 23 dec 2019 - Comment #3613223 - Image #0

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Aniketak

from Aligarh, Uttar Pradesh

Dec 24, 2019

Today I placed an order in Which belonged to veg Virayani. Did not do anything extra but in which an expired cold drink was given . Without informed me

order # 1065086372 at 7:40pm on 23 dec 2019 - Comment #3613347 - Image #0

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Address: Gurgaon, Haryana

I ordered two ice creams from giani's in gurugram sector 23 on 23rd december 2019, monday. The amount of 205.96 rupees was deducted from my bank account but my order was not placed. And now when i contacted customer care regarding my issue they did not statisfy me with an apt reply about when my money will be refunded. I want my money and back anyhow.

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Hello,
I have ordered a pizza half an hour ago from la pino's pizza jabalpur,
First of all i have ordered from a place which was rated with 4*
Secondly i have recieved one giant slice pizza which was not earlier mentioned when i selected,
Third thing, that giant slice cost me 150 rs over that i added extra cheese to it and even which was not cooked properly
I had to throw that whole pizza in dustbin without taking a single bite
I claim my refund and need dis action asap because it was all waste of money, i need my recent zomato order refund asap coz i trust zomato,

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Guri Sharma

from Amritsar, Punjab

Dec 24, 2019

I have ordered an order from Zomato. Booked by Zomato, after the wait of 45 minutes I am getting the message from Zomato that the restaurant is closed so we are cancelling your order.

complaining about food quality quantity - Comment #3613338 - Image #0

complaining about food quality quantity - Comment #3613338 - Image #1

complaining about food quality quantity - Comment #3613338 - Image #2

complaining about food quality quantity - Comment #3613338 - Image #3

complaining about food quality quantity - Comment #3613338 - Image #4

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Sabe Rahim

from Coimbatore, Tamil Nadu

Dec 24, 2019

I placed an order RS 882 in zaithoon restaurant but I didn't get my food.They credited my money through my ATM card.when'll you repay my money to my account

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Address: Bangalore, Karnataka, 560036

I ordered a tandoori food item in briyani factory ([protected]), but hasn't been delivered.. I had a conversation with the agent and he told me that, his bike got punctured and can't be delivered. But the payment was made at the time of ordered..

Please esclate the issue to higher management and reslove the issue asap.

Contact details :
Email : [protected]@gmail.com
Mobile no.. : [protected]/[protected]

Regards,
Chandrasekhar

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Aakash Kashyap

from Delhi, Delhi

Dec 24, 2019

I order is placed by mistake & when i cancel it
my money is not refund
even a rupee is not refunded

product hasnt been delivered by the agent - Comment #3613332 - Image #0

product hasnt been delivered by the agent - Comment #3613332 - Image #1

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Address: Nallagandla Road, Hyderabad, Andhra Pradesh, 500019

My order took 1 hour and then zomato tells they gave to wrong delivery guy. Told me to reorder and sort out with the new delivery guy. Mistake was theirs and telling me to sort out. I have wasted 1 hour waiting for the food and now can't get anything due to late hours. They were asking me to reorder and talk to their delivery guy and get it resolved. I am a gold member of their company and paying extra for the benefits. They are not showing any considerations and looting us.

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limz14

from Ernakulam, Kerala

Dec 24, 2019

I have ordered a ckicken jumbo cheesy burger. But received some other order by the order. I have already paid for the product. So i need a replacement

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Address: FLAT NO 602 A WING AERO NEST, WADACHI WADI ROAD, NEXT TO ASTONIA CLASSIC UNDRI, Pune, Maharashtra, 411060

Dear team, yesterday i had ordered by mistake on zomato and without reading chat i had cancelled and in the chat zomato has mentioned about non refund. It is my hard earned money and order was placed by mistake still zomato didn't refunded my money. I had requested for food if refund is not possible even i had said i will collect food from hotel still zomato declined. I request you to please help me with refund of my hard earned 207 rs.

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Dear sir/madam,

No person (Delivery boy) was not come to this address as ac 169, street no 47, new town, kolkata along with food as per my order ([protected]). The boy gone to another address/location which as directed by zomato gps that was wrong address/location as well as zomato cancel the order for that reason, this is not my fault.

Tomarrow night we were sleeping without food.

Now zomato do not want to refund the amount as i paid through credit card.

Now i claim as rs. 10000 against fraud and harassment.

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Jan 08, 2020

Updated by prithwirajadak i booked the order ([protected]) at AC 169, street no 47, new town, kolkata, from Cj's Kuche on the dated 20th Dec 2019 at 9:41 according to that we didn't made the food or my wife didn't fit for that on that time. Around 10:30 PM delivery boy told me that he didn't search my house as per his GPS track whatever marked by Zomato app that address was near ECO park and it was 5 km (approx) apart from my house, at that time i told him (delivery boy) my booking address as AC 169, street no 47, new town, kolkata and delivery boy replied to call zomato customer care. I talk to customer care along conference with the delivery boy that i explained about wrong GPS navigation but nobody didn't notice my problem. I request to delivery boy to pay extra if require because my food was very much essential other wise we couldn't take dinner. After long request/discussion my order was cancelled by customer care as well as sleep without taken dinner.

On that day customer care told, i put wrong delivery address thats why cant get refund the same amount as Rs 464. You are kindly requested please prove that your delivery boy gone to my delivery address as AC 169, Street No 47, New Town, Kolkata. It was cheating with me by Zomato.

Now i claim as Rs 10000 against Fraud/cheat/harassment.

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Address: Kolkata, West Bengal, 700064

I had ordered mutton from kasturi restaurant. The mutton they served me was stale and smelt fowl. I was charged inr 196 for the mutton. When i raised an issue in customer care. They refused to refund me my money. I want a refund. Can you please help me. My order number is [protected]. I had paid using debit card. The order was placed on 19th december 2019. I was conned. They served me stale and smelly mutton and charged me with inr 196 rupees. When i complained about it to the zomato customer care they refused to return me money saying they are sorry. Merely being sorry isn't enough. They have to return money to their customers for bad quality food. Please help me seek justice.

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Hello

I have ordered 1 tandoori baked chicken tikka and 1 chicken majestic on 19 dec 2019 at 12:23 pm, hours passed but i didn't received my order so i called the valet person "he said the location is too far so he put cancellation request to zomato for delivering the item, he didn't informed me unless i called him and he was saying that there is a delay in accepting the cancellation from zomato. Later around 1.30 pm i mailed zomato regarding this query but till now i didn't received any update from them. But at 2:56 pm i got a mail that item delivered successfully, then i called the zamota valet again and asked that person regarding this and he said the he didn't even pick the order itself. And one more thing i have made the payment through online and the valet person said that"for him it is showing as cash on delivery".
Since from the past two days i was repeatedly mailing them but till now there is no update from their side.

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Address: 23 7th cross 2nd main ns palya main road btm 7624863271

I have ordered veg paneer biryani but i got chicken biryani i am pure veg basically from my birth i am lingayath never tasted the nin veg food and never touched but yesterday by miss i touched and i tasted i am feeling like anything i need to raise the issue as it was the first time in myblife being religious.
Restaurant name indian food 23 7th cross 2nd main ns palya main road btm
[protected] order id [protected]
My number [protected]
I even informed him he was also sorry for that even i have all the proofs for the order and the chat withbhim

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I did'nt get any phone call from valet then one text message came from zomato that you valet is waiting outside the door then after reading this i went outside then i asked valet that there is any order from kunal and then he said no and then he start his bike and gone.
Then i got text that my order get cancelled.
It's not my fault i did'nt get any phone call from valet.
And when asked valet that there is any order from kunal then why he refused it

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Address: Bajarang nagar kashi bajar,chapra, 841301

I did order from zomato few days ago. And they canciled my zomato and their executive guarenteed me that my money will be back to my account within 24hrs but they didnt refund my money even after 7 working days. Can you please them why they are not goving my money back. My id number for refund is
Id-[protected]. Please help me get my money back. Thank you

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Address: Pavani Sarovar,, Nallurahalli, Whitefield, 560066

Order id : [protected]

The order from rishita restaurant was for chicken biryani combo which included a biryani, a coke and 3 chicken pieces.

The chicken pieces were missing and hence i want a full refund for my order.

Zomato replied saying they will contact the restaurant but they are equally responsible for the faulty order.

Kindly refund me my money and help me bring zomato to justice.

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Address: Harlur Road, 560103

I have placed order number [protected]
using zomato app from hsr McDonald's.and my order was not delivered completely with coke missing .when I called their customer support they said they can refund RS 50 as token ...it's not token ...you guys should refund money for spoiling food experience . The number of restaurant is not valid . Their delivery guy verified he didn't deliver coke and still the chat support didn't do anything to help me refund my money .how fair is it That you charge customer but miss their iteams still don't agree to refund the money . What kind of Monopoly is that .you have Charged delivery fees and tax ... Your delivery boy didn't verify the order before picking it up, the number of restaurant you provided is not valid and u are cheating ppl and spoiling one thing of the basic that is food experience .

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Aug 5, 2021

Complaint marked as Resolved

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Dec 19, 2019

Updated by Anjalisangwan6868 What can u except when a company has such a unfriendly customer policy .

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McDonald's India Customer Care

from Hisar, Haryana

Dec 23, 2019

Dear Anjali,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

Zomato Complaints & Reviews

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Zomato reviews & complaints page 201

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not receiving my refund

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order # 1065086372 at 7:40pm on 23 dec 2019

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money deducted from bank account but order not placed.

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complaining about food quality quantity

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product hasnt been delivered by the agent

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zomato _ delivery

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non refund of my order due to mistake

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paid but food not received at delivery address as ac 169, street no 47, new town, kolkata

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refund money for bad quality food

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order not delivered-order id:1411585557

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I ordered veg but I got non veg I am pure veg basically

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double chicken roll

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did not refund of my money

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faulty order

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food item missing

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