Zomato Complaints & Reviews

Ordered food using zomato app-[protected]. But, the order gets rejected.

So when i asked the customer executive, he says i didnt respond and i wont get the refund as it could effect delivery guy expenses. I never got the call and imagine if the order was big. Please find the attached response from zomato executive guy.

And these people dont even have a call service. Will the cost of delivering the food equal to amount we paid?

Just wanted to share this issue and don't whether this is happening with me only and it has happened with others as well. Today i placed an order at 11.40 and order is confirmed as well by the resturant and the expected time was 30 that mean 12.10 but still didn't get the orders. I tried several times to call zomato valet but he is not picking the call and i pinged someone from customer care executive but didn't get any respnse. So overall i didn't get my order and refund for that food as well.
As there is no customer care number so not able to reach there. As of now i can see that zomati valet is on the door but actually it is not he is no nearby.
Don't know whom i should contact and what is the procedure to raise this in consumer form and this is really too worst experience and might be they are doing the same with others as well.

I ordered food from ravi chinese in my local area.
Then i made online payment for that order at around 11.30 at night. The order was expected to be delivered at 12.02. But the order was cancelled. They said that i changed the address of the order and the food is prepared we cannot refund.
I can give my call log and photos for proof
I never changed my address.

I have ordered food from a restaurant in Banglore and the delivery address was not correct so I cancelled the order after placing it and the money got deducted. Then I order the same food from the same restaurant with the correct delivery address. I contacted the chat support of zomato and asked them to refund me the amount or deliver the previous order also (food) but the agent denied to refund the money or food. I have paid 800 rs for the food just the double. Ireally want the money to be refunded. This is not the way to treat the valuable customers. It is my hard earned money and they don't give a damn about it. Please help me with the issue. The order id is [protected].

Thank you. Please help me.

I didnt receive my order and valet number was switched off.

I tried many times. App was showing the Valet at one place, tracking from 4 hrs.

Valet did not came near the location and did not try to contact me even once.

I paid money and didnt receive food.

After 4 hours of ordering Food, the notification came "delivered". But food was never delivered. I want my complete refund. This is a case of pure fraud.
Please look into the matter.

I ordered food from PUNJABI ANGHITI. Please check my last order.
I ordered at 8:30pm, and the delivery notification came at 12:30 am. Though, the food was never delivered.

ORDER ID: [protected]

I have ordered food from one of the restaurant in my city through zomato. The zomato valley that delivered the food delivered it in a very bad condition because of his fault of mishandling due to which the delivered food was not ate able. I have raised issue regarding this and they said that since we have escalated the issue to the delivery boy and cannot compensate the refund for this order due to some of their technical issue. I don’t think that in this issue anything was in favour of customer and also i wasted ₹153/- for this order.
Order number:-[protected]

In ref. To above subject, we have ordered via zomato having order id-[protected]. After receiving the food, we find in stale condition and not suitable for human consumption.

We then raised query on zomato support and without providing any further assistance, i was informed to mail the said query on reg mail-id.

As per the requirement we have done the mailing process and generated id-2341916 and today they were asking for photo of stale food.

As per normal process either the food is consumed if fresh or else thrown into dustbin. Zomato instea asking for 4 days back stale food photo for monetary compensation.

Further zomato support on the day of order did mot allow to sent picture and now for non-refund of the stale food items, zomato at its own discretion asked for photos.

It seems zomato is not looking towards grievance of customer by first not taking ownership for providing stale food. Afterwards asking irrelevant photo which has no connection to determine whether food is stale or not.

We once again in the interest of customer submits that kindly process refund as soon as possible

Hello,

I placed order for 10 chapathis from hotel kolhapuri & had opted for home delivery option. However, the hotel owner said that is is for self pickup. So i cancelled the order. I had asked for a refund of 140 rs now.

The reply i got from zomato was :

We have introduced new policies which include that if the order gets cancelled post acceptance then cancellation charges equal to the order value gets levied as the food is already prepared and we do not support food wastage on our platform. Since we've checked that you were already informed about the cancellation charges by our chat support team. Hence, a refund for this order won't be possible from our end.

My point is :

Since the mistake was from the restaurant owner, i had to cancel with no other option left. I had opted for home delivery, but the owner said it was for self pick-up. Who can be so foolish to go to a hotel which is like 8 or 9 kms away just to pick-up chapatis? I think the owner did not want to send his delivery boy so far for such a low amt... By playing the blame game, u guyz are just extracting money in any which way possible.

And one more oder which was cancelled by the hotel only after which i got a sms from zomato saying that the refund of 98 would be credited back to my card within 7 working days. Today is the 7th day and still not a word about refund. Shameful that u guyz operate in such manner without any professional ethics. If still some left, do revert back with the needed solution.

I am working in zomato as a runner partner for past 7 months... Before 2months back, zomato treats runner partners equally and spilit the orders equally. I am happy with zomato.

But now a days i am not happy with working in zomato as a runner partner.. Because zomato seeing partiality among the runner partners... They are not assigning orders properly for old runner partners. They concentrate only new joiners/cycle runner partners.

They are not spiliting the orders equally. They assign more orders and gives priority only for new joinees/cycle runners. They can earn more.

But old runner partner like me cant able to earn atleast reasonable payout for their efforts. Because of very less orders, we are getting very very less payout even if we are working 16hours in a day (Double working hours). It leads to waste of time.

Zomato is using the old runner partners only for long distance orders (Like more than 10kms) and for excess orders.

I request zomato to treat runner partners equally and assign orders equally and assign long distance orders for cycle partners also (They are using bikes instead of cycle.. Please monitor that also)

Kindly take action on priority basis as soon as possible. Otherwise this problem will moves as serious issue among runner partners.

Thank you

My name is samim mondal, i join zomato june 2019, i work sincerely in zomato, but last one month zomato deactivate lots of i'd, 11/12/2019 - afternoon 12:00 when i log in my i'd there was showing "user not authorized" that surprised me because total 12 hours i work properly and last 2 month i work each and every day not even leave a single day, then i decided to go zomato office to clarification, when i am on road suddenly zomato office send me a sms that, in my i'd some cancellation in last week that's why they deactivate my i'd and a deduction 889 rupee from my previous week payout, but last week i don't cancel any order, and 2 to castomare cancel there order for wrong location, but that is not my fault, 1:30 pm i visit in zomato office, office staff told me that wait to 3:00 pm and a office staff "andi" he give us a training at 3:00 pm, and i wait in an waiting room, afternoon 3:30 pm he came to us and told me what's my problem, then i said i don't do any cancellations but my i'd was deactivate, they told me why i don't use tickets, but zomato call support told me don't need to create any tickets because they tickets him self, and that call i record in my mobile, but they told me go back home and visit tomorrow, my house to office distance almost 20 km, so i told him please give me training today and activate my i'd, but they don't listen me and said me go back home, and visit again tomorrow, "andi" train all of zomato delevery boy but send me back home, and another staff mukesh he also shout very badly and send me back home, so i call our tl and give that information to him and go back in home, our tl told me that, don't worry your i'd was activated tomorrow so i came back home, but 2 hours later "mukesh" call me and use all those slung language and told me why i tell our tl, and told me do that ever you want but they don't activate my i'd, i also record that call,
[protected] that is my zomato i'd please do some thing why mukesh told me like that, i am not a sarvent of mr in educated "mukesh" so why he told me like that, please do some thing, take a strick action against him.

My name is samim mondal i work in zomato last 7 month, 2 day earlier my i'd is blocked for the reason of order cancellations, but i don't cancel any order any denalil any dispute, i visit zomato salt lake sector v office, and told that my i'd is deactivate and i never do ant fault, but they behave very badly like i am a dog for him, all the office member, specaily muskes and andi they shout very badly and also mukesh call me personally and use slung language, i also record the call recording and i want to send that recording to zomato office, and also they send me a sms that 889 ruppe deduction from my payout, i work really hard, and zomato give me that feedback, i really unhappy please do some thing.

My order was delayed but zomato refused to refund amount saying it's just 9 min delay. What's use of promise if it's not kept.in ad they show if it's not in time it's free n now they say it's not in policy. Plz give some respect to time. 9 min is much more late.
Plz do something i[censored] really exist.

Order id [protected]
Date 10-12-19

On 30th november, i had tried to order online with shah ghouse cafe & restaurant however my payment got failed but amount has been deducted 181 rupees.

Again i tried and payment got failed and again my amount got deducted 181 rupees.

I wrote 3-4 mails on their escalation id [protected]@zomato.com they informed we will received the refund in 5 to 7 working days however i haven't got any response or refund yet.

Even chat support also is not working there is no way to communicate with them or any number to call for complains

Please have a look into issue and refund the amount as soon as possible.

Shah ghouse cafe & restaurant
Order number: [protected] / [protected]

I had cancelled this order ([protected], on 1st december 2019) as their delivery guy had delivered it to some other address and he came to deliver only one item (With the opened packet). And i did not receive it as it was not my complete order. I had a chat with their support executive on the app on the same day (1st december 2019) and on their behest had cancelled the order. Their support executive said that they have initiated the refund for the cancelled order and asked me to place a new order which i did.

However, i have not received the refund yet. Now enquiring about the status on the refun, they say that they cannot refund as i had cancelled the order.

This is pathetic service. It is like they saying i have to pay for the mistake their delivery guy did by delivering the order to someone.

I am really disappointed and i will never use their app again

Hi Team,

I have placed an cake order on last Saturday with cake square. Order ID : [protected]

But the cake was delivered in very poor condition. it spilled all over the cover and half of the cake was displaced. I already shared the picture with chat support.

We was very disappointed on the birthday and i reported that immediately with chat support. but it doesn't seems they are caring for customer value. just thinking giving some money (85 rs) back will cool the customer.

On the birthday, the whole family was expecting curiously for the cake, finally what we received was a worthless cake which is not at all prefer to cut for birthday. We cant see even a single birthday wish letter on top of the cake, since everything spilled! The customer support is not at all helpful. We were helpless and what we did finally was we went to some nearby shop immediately by person and bought a second cake.

The whole family was disappointed and very depressed by Zomato.

Chat service also not helpful, i sent the same mail to [protected]@zomato.com on 9th Dec. I didn't receive any response yet from them as well.

At least may i get some solution here?

I had ordered 4 burger from Burger King using Zomato. The rider went to some other location and said its not deliverable because of gps issue. I asked them for a refund but they declined to give me. I placed another order and the rider declined to deliver saying his bike is punctured. Zomato is stealing money from customers in this way to cover their losses.

Yesterday night i have ordered palak paneer from wht a dish restaurant. The item didn't not get delivered and when i am trying to call delivery boy he didn't responded and switch off his mobile later. Even i didn't get any response from support team also when i contacted them. I didn't get refund also. Instead i got the response that the order has been delivered and rate us. This is ridiculous. Below are the screen shot of ordering food and and the respond they gave as.

I have order food item from zomato on 08/12/2019 having order id-[protected]. The food was stale and bad in quality.

I communicate the said fact about food item to zomato via support system, where they asked me to communicate the same on zomato's registered mail id.

After that, i mailed the said facts on 08/12/2019. The ticket id is 2341898 for grievance of stale food and asked for refund.

Zomato assured me to look after the matter within 24 to 48 business hours. Till date no communication has either received rom zomato regarding my complaint.

Ordered a foot long chicken club sub & it was not as per order list of items i had asked for. It had no proper veggies, sauces, & cheese, overall it was very very dry, & not as per standards of subway worldwide. This sub was ordered from the subway in dahisar west, mumbai. My order wasplaced at 2251hrs through zomato. Now when i contacted the store the attendant was very blunt & uncourteous & said to contact zomato as they would do the refund. As i see it the sub was prepared by subway & zomato was only delivering the sub. I would like some action to be taken as this is something to do with the standard of subway, & a refund for the same to me.

I ordered a rajma chawal from a restaurant... The taste of the is the worst and the rajma is undercooked... It is very hard... It has no taste. I have chat with the zomato also and they did not take any action of it... I didn’t eat the food. Can take it back if you want... This is very annoying.. No contact numbers no customer care number nothing... Worst app it is...