Zomato Complaints & Reviews

On 16th november 2019, at about 11 pm, i ordered a food item from zomato. I entered the right address - but customer care contacted me and said that my order not delivered in my address and not refund my amount too. Then received a message saying my delivery has been cancelled. My money was not refunded.

I would like a refund. The amount was 359 inr....

The offer on Zomato promised third meal placed on the app free upto 200 as a compensation on ordering two times prior to it with using the promo code "FREEMEAL".I ordered twice on Monday and on the second order after applying the promo code on the cart page it showed " your next meal is on us" and it was contingent on placing the next order within 7 days. Today i.e. Saturday I tried to place my third order from Zomato this week and I wasn't...

This is a complaint against nuisance & unprofessional behaviour of zomato's delivery boy who's name is gulfam
As i am 100% sure about the address i have entered while ordering my food, but the delivery refused to deliver the food saying address entered was wrong & i had to pay 207₹ without even getting my food.
Also the way of talking of that gulfam (Delivery boy) was unacceptable. I would surely boycott zomato now onwards...

I have registered account on zomato food application registered on [protected] namely simran khurana. Yesterday i ordered milk badam from vendor oberoi fast food shop no.5 located near red cross market, jyoti chowk near shastri nagar jalandhar. They delievered coagulated and curdled milk badam, giving foul smell.
You are requested to take immediate necessary action against vendor and zomato and refund the spent money on product....

On 15th november 2019, at about 11 pm, i ordered a food item from zomato. I accidentally entered the wrong address - but i immediately contacted customer care, asking them to change the address, which they agreed to do. I then received a message saying my delivery has been cancelled. My money was not refunded.

I would like a refund. The amount was 373 inr....

I ordered food from zomato and paid online in advance. When the food is one or two minutes away as i was tracking the delivery guy on the app. He marked the order has been cancelled because customer was unresponsive. How can i be unresponsive when i am tracking the delivery guy and waiting for food. This is highly unresponsive zomato. Order no. Is [protected]...

Hi...
We had an office party on nov. 4 and i ordered some food from zomato that day in afternoon. The estimated time of arrival of food was 30 minutes from a restaurant 15 minutes away from the delivery location. But it was delivered after 2 hours. I tried calling valet but all he was making excuses that your order is big and i don't have any conveyance to deliver, neither i have money to book the cab. He rejected my call many times...

Hi,

I ordered a couple of things from zomato. The order id is [protected]. The chicken biryani from this order was missing. I called the delivery guy immediately. He said i would have to contact the restaurant. When i did the same, the restaurant refunded the money to zomato. It has been 14 days and i have been requesting zomato to pay my refund. They are denying the same and offering a promo code/ flat discount which i really...

Sir my name is vijay and i am working on zomato for the last eight months but now i getting less salary. Why because i worked for 10 hrs for the last two days and my earning is 610rs. Its too low. As part-timer its very low. Is that zomato considering delivery partners? Which means per hour i get 60rs what is this? Even i have 150 petrol expenses.. So totally my earning is 450 per day 225... Feel very sad... Please help the people who work...

Delivery boy canceled the food as he was facing difficulty in finding the location although location was updated properly.
He cancelled the order stating that he couldn't reach me whereas we already had a word on call, i guided him. Also called him multiple times to guide as he was being late but he canceled the order and lied about me.

Already informed zomato, customer care didn't help. Complained on twitter still...

My ordered food was not delivered and the courier boy denied at the last moment, why did not he said while placing the order.. And said i won't come to deliver the order and forced me to cancel... After cancellation zomato chat support told the amount will be credited within 4-5 days but after 4 days are over they denied for return. What is going on.. How they can keep the amount.. Plz help and resolve this issue and return my amount...

I cancelled my order just after ordering it on zomato because i forgot to add the promocode. I talked to the customer executive through chat and he says that the order has prepared so there will be no refund. I mean what?? In just 1 minute they prepared the order. This is not acceptable from a company like zomato. Strict action should be taken by the responsible authorities on this thing.
Here is my order id: [protected]...

I want to register a complaint against zomato.
Their customer service is extremely unprofessional. When we place an order they ask you if you have any special food preparation instruction. I mentioned that i do not want any cauliflower in the meal. Mentioned the same multiple times. All that i received was full of cauliflower. When questioned they simply said we cannot do anything about it.
They accept orders and then after...

Zomato is showing restaurent near you till 20 km, but delivery boys are not delivering more than 13km. I have go through this problem tonight I.e.[protected] two times, in both the times i Have waited Around 1.30 hr when I am calling the delivery person he said we won't deliver more than 13km for which I have already Paid....

I am highly disappointed by your service, on November/11/2019 at 11:10 pm i placed an order from your app restraunt name " WAT-a-Biryani" i ordered 1×mutton dum Biryani and 1× vegetable fried Biryani sub-total was ₹654 order and online payment was successfully accepted, after waiting for more than 1 hour i spoke to the delivery guy name " Sudama " he informed me WAT-a-Biryani is closed from past 7-8 months later my order was cancelled...

Order No. :- [protected]
Date : October 31, 2019 at 03:05 PM
Order From . :- PIYO,
Shop 2-73/1/1, Plot
30/A, Mega Hills,
Madhapur, Hyderabad
Order Contents :-
Magic Scoops:
1. Flavour - Dry Fruit, Belgium Chocolate
2. Topping - Chocochips
3. Syrup - Caramel
WHAT Was DELIVERED :-
Magic Scoops:
1. Flavour - VANILLA, CHOCOLATE
2. Topping...

Hi,

This is related to today's order delivery order number: [protected] from delivery person, the person was very irritating. He called us for delivery and i sent one person to pick it up but he didnt give the order and told him to wait and leave the location for next 50mins. Person is showing at location for order but neither he picks the call nor respond through zomato call.

We checked and called him multile...

I am ordering food from zomato on 3 rd november and my order is not accepted by restaurant so they drop me message your amount will be refunded in 7 days but no amount is refunded and i have done mail on zomato but they tell talk to your bank then i enquiring on bank so bank person tells me no refund is done by zomato. And they give me rrn no but they show no results found showing.. Pls help to initiate my refunds
Rrn no.[protected]...

I need assistanced because i am having a hard time understanding your chat executives. They are rude and misbehaved with me. Day before yesterday i ordered food at 7:30pm keeping grace time and guess what, it was delivered to me at 10:30pm, right after 3 hours.

I was on the chat with one of your executive and been chatting for an hour and without resolution, he/she canceled my order and disconnected the chat.

I...

My account has been blocked since many days. I've tried contacting zomato customer support but even they are of no use. I am unable to order food online even though i have purchased gold membership. It is going waste for me. I domt know why this has been done but this is an error and i am getting no help. My gold membership is also going waste. Please help me get my account unblocked for online orderding....