Zomato Complaints & Reviews

Sir i order some food but i hasn't delivered and delivery boy had block my all number when i call him buy another num he speaks rudely and hasn't answered here is the details of delivery boy : [protected]
Please help
Pls pls pls pls pls pls pls pls pls pls pls
Help help help help help help help help
Help help help help help help help help help help

I ordered my food at 11:57. The order was accepted, the payment made. However i waited 45 mins rhe order never came.in between those 45 mins i tried to reach out to customer care executives who never replied and my order was at the end cancelled and a refund given. But why was i not replied to by the online food support. This has happened twice with me and i have proof. I talked to customer care executives and they say they do not know why it happened. Which is just hilarious.

Dear team,
I have ordered food 4 times using zomato on 11 th dec 2019, all the 4 times they showed payment incomplete even after complete payment, and money was deducted from my account but order was cancelled, only for one purchase they gave refund, rest 3 are pending... I hope it will be clarified soon.
Attaching bank and order details along with this complaint.

Hi i had purchased gold membership when i was in lucknow keeping in mind the option of india membership upgrade which is there in the app. The option o[censored]pgrading zomato to india membership is provided in zomato app but it is not working. I asked zomato customer care but their reply was it is not possible. I had baught membership in lucknow keeping in mind o[censored]sing it when i come back to bangalore but now i am not able to upgrade.

This is case of promising false things when the option is there in app how can you deny to upgrade the membership later. I want it resolved. Please be a bit less shameless and give solution instead of flatly refusing to upgrade even after providing option in app. It is case of cheating from this company and is really pathetic.

I just now ordered for ice cream and given clear instructions that ice cream should be in solid state and not in melting condition. Total amount paid was rs.513/-. But i am very sorry to mention that ice cream sent is totally in melting condition and it is appearing like lassi and not ice cream. When i called iceberg gandhi statue, nellore is not giving proper answer and saying complain to zomato. Request to refund the money. My mobile no.[protected]

On 27 nov - 6:51 pm. — i ordered badam katli and something. The order cost 884. But wrong order was delivered. So rather than returning my money a coupon of 800 as a refund was given. There is no return and compensation of 84 rs.

On 2 december-8:10 — i again ordered badam katli and something, using that coupon and some cash. But again i got wrong order.
I deny to accept it. But delivery boy took my phone and clicked accepted and asked me to report on zomato. This event was reported and verified with the zomato executive on the same very day.

I got refund of 87rs as a resolution, as its mentioned that system only allow this. May i know what is my fault.

Let me tell you.

1. Twice i trusted zomato, on order, but never get the right order.
2. I was always reporting about every issue immediately as it happened.
3. Now i m not getting my order or money and anything.
It is even not costing me money but also my time.
4. For three days i m going back and forth, and i m outrightedly said that i would not getting thing just 87 rs, as system only allow this.
5. I will not let this case to be closed unless you will do the right thing.

1. Deliver my right order.
2. Return my money
Or
3. Give the coupon back.

6. I m really feeling cheated and humiliated. Rather then system, human should be involved and do right thing.

7. Its evident and you can go thru the pictures and chats. Its a big amount of my hard earned money.

Dear team,
Last time ordered me twice and payment was not successful even after payment, my order was canceled. And even when money was deducted from my account.
So i requested to you please my money should be transferred back to my account.

Oder details and payments details also attached.

Regards
Rahul kumar
Mathura
[protected]

I ordered for food on line on zomato site, the monies were debited from pay pal account, after 20 minutes the rider called and said the address is 10 kms away and it's night and he will not come. Subsequently zomato called and said the same, i reordered from another restaurant and got my dinner but the amount that was debited for my cancelled order by zomato was not credited to me.
This is a malpractice and must be stopped immediately, on further enquiring with friends in delhi it seems this is malpractice is most prevalent in delhi.

Hello sir my name is sumit i orderd chicken biryani from hotel paradise pune at 4pm and order not deliverd to me after some time i think 12 pm night the status is delivered and it says that your order delivered and the amount is deducted ie 140 rs help me regarding this otherwise i case on you then you have to face it and the hotel owner also not received any call when i call him he is not receiving the call order no is [protected]

Hi i'm madhavan
I have placed an order vide ref no [protected] on 7th of dec 2019 (Subway - restaurant) using zomato app with an option "on time delivery or get your money back" and i paid an amount of ₹753.16 using ticket restaurant card for the order placed. The food delivery delayed by 6 min, since i selected the option on time delivery i got the message that "your food is free"
As i have already paid, i try to claim back my amount using them zomato app. The claim option not working in the app, there is no response.

I raised a complaint about this issue to the zomato customer care vide ref id re:[# 2337707 #] regarding my refund. The customer care people replied that they could only give an promo code for rs.200 rather than refund my money as they committed.

I sent many trailing mails insist them to refund of money but they are very negligent and keep sending about the promo code worth rs 200.
I couldn't able to get my refund.

The zomato company unethically refuse to refund and trying to cheat me by giving a worthless promo code where already there is plenty offers from many restaurants.

There is plenty of similar issues raised against zomato we can heard everyday. I'm one of the victim amongst them.

Requested zomato kanpur
Mene new pizza yum se ek combo order kiya jo ki combo for 1 tha jisme mujhe capsicum with paneer pizza or ek 750 ml ki coldrink thi.
Jab mere pass delever hua to pizze ka size or quality bakwas thi na to usme capsicum tha or na hi paneer or mene new pizza yum me call kar k bola to wo bolte h ki complain kar do.
Me bas yhi bolunga ab ap btaye ki mujhe kya krna h kyuki me product se satisfied ni hu or meri money bhi weste ho gai me money back chahta hu..

Today i have order from zomato shop name cake parlour and my order number is [protected] and my order amount is 300 choco devil cake and i have recived cake and when i cut and taste it taste was rotten (Waste) it taste was very bad its rediculous i dont expect this from you zomato you sopil my surprise i dont want this product i want my money back i dont want this product.

The order id [protected] customer name rachit issue ye hai ki without aad ke ye customer har baar butter add karne ki instructions deta hai maine ek baar send kia tha ab har baar maangta hai maine customer care me pehle bhi compliant daali thi aur block karne ko bola tha but koi action nahi lia gya aur ab ye reviews galt daalta hai ki food quality achhi nahi hai jab ki is customer ke jyaada order plain parantha ke hai mai ye chahti hu ki infuture mujhe is customer ke order na aaye aur jo is ne review daala hai wo delete kar dia jae kyu ki mujhe ek customer se fark nahi padega lekin ha agar koi galt review daalega to mujhe is baat se fark jarur padega baat ek butter ki nahi hai har baar mai free butter nahi de sakti so pls its my request ki aap is id ko block kar dijie

Ordered food using zomato app-[protected]. But, the order gets rejected. So when i asked the customer executive, he says i didnt respond and i wont get the refund as it could effect delivery guy expenses. I never got the call and imagine if the order was big. Please find the attached response from zomato executive guy.

Will the cost of food equal to delivery guy petrol cost?

Ordered food using zomato app-[protected]. But, the order gets rejected.

So when i asked the customer executive, he says i didnt respond and i wont get the refund as it could effect delivery guy expenses. I never got the call and imagine if the order was big. Please find the attached response from zomato executive guy.

And these people dont even have a call service. Will the cost of delivering the food equal to amount we paid?

Just wanted to share this issue and don't whether this is happening with me only and it has happened with others as well. Today i placed an order at 11.40 and order is confirmed as well by the resturant and the expected time was 30 that mean 12.10 but still didn't get the orders. I tried several times to call zomato valet but he is not picking the call and i pinged someone from customer care executive but didn't get any respnse. So overall i didn't get my order and refund for that food as well.
As there is no customer care number so not able to reach there. As of now i can see that zomati valet is on the door but actually it is not he is no nearby.
Don't know whom i should contact and what is the procedure to raise this in consumer form and this is really too worst experience and might be they are doing the same with others as well.

I ordered food from ravi chinese in my local area.
Then i made online payment for that order at around 11.30 at night. The order was expected to be delivered at 12.02. But the order was cancelled. They said that i changed the address of the order and the food is prepared we cannot refund.
I can give my call log and photos for proof
I never changed my address.

I have ordered food from a restaurant in Banglore and the delivery address was not correct so I cancelled the order after placing it and the money got deducted. Then I order the same food from the same restaurant with the correct delivery address. I contacted the chat support of zomato and asked them to refund me the amount or deliver the previous order also (food) but the agent denied to refund the money or food. I have paid 800 rs for the food just the double. Ireally want the money to be refunded. This is not the way to treat the valuable customers. It is my hard earned money and they don't give a damn about it. Please help me with the issue. The order id is [protected].

Thank you. Please help me.

I didnt receive my order and valet number was switched off.

I tried many times. App was showing the Valet at one place, tracking from 4 hrs.

Valet did not came near the location and did not try to contact me even once.

I paid money and didnt receive food.

After 4 hours of ordering Food, the notification came "delivered". But food was never delivered. I want my complete refund. This is a case of pure fraud.
Please look into the matter.

I ordered food from PUNJABI ANGHITI. Please check my last order.
I ordered at 8:30pm, and the delivery notification came at 12:30 am. Though, the food was never delivered.

ORDER ID: [protected]

I have ordered food from one of the restaurant in my city through zomato. The zomato valley that delivered the food delivered it in a very bad condition because of his fault of mishandling due to which the delivered food was not ate able. I have raised issue regarding this and they said that since we have escalated the issue to the delivery boy and cannot compensate the refund for this order due to some of their technical issue. I don’t think that in this issue anything was in favour of customer and also i wasted ₹153/- for this order.
Order number:-[protected]