Zomato Complaints & Reviews

I tried to order food from yes yes hotel via zomato app and made a payment of rs. 141 using simple pay. Payment went through but order was never processed. So i tried to order again and made a payment of rs. 141 again via simple pay. This time order was placed and i was tracking the order. Suddenly i received a notification that it has been cancelled. So i called up the restaurant and he said zomato cancelled the order. Deliver guy never...

I ordered domino's pizza using zomato app today. The domino's outlet cancelled my ordered and refused to deliver. The zomato app was showing your order is on the kitchen for the next 2 hours even after the order news cancelled by domino's and now the app shows the order has been delivered. I want to issue as complaint and want the order amount to be refunded....

It is very unfortunate that the application is not able to guide the zomato delivery valet to the correct address in a place like mumbai where you can pinpoint an address simply by using google maps in case there is an issue which delivery person is unable to use.
I was surprised that my recent order was cancelled simply because my number was unreachable due to the same being out if charge and was aghast by the fact when i checked...

These is greatly regreted that my order was not as per description and yet i was not able to get a satisfactory response neither from restaurant nor from zomato delivery boy
I waited for more than 2 hrs but couldn't get money refunded nor my order was replaced
Zomato been a reputated name has made such a error regarding delivery of the goods
I believe that after these complain i will be able to get some response...

I orderd food from al-taj hotel, which is very much near to my house. The vallet gone to someother place, almost 2.5kms away from my house. And calling from there, then i got call from the customer care exicutive, mr. Chetan. T. S. He said ull not get refund amount and the order cannot be deliverd. And he is saying do whatever you want to do. Using abusive language. Please take action against this mordern day fraud people....

I have cancelled gold membership on 8.10.19 and zomato india not refunded my hard money of 1995/-.
They have stolen money from my bank and every time i contact them, they do harassment by false promises.
My bank account has gone below mab.
These frauds are cheating innocent people hard earned money.
Complaint number : 56795630.
Zomato order through which they stolen monet is: [protected]....

My order got cancelled due to delivery address change . And everytime zomato representatives give me different answer. on mail they wrote, your refund has been initiated on 6th Nov . and in 24 hours it will be proceseed. but on chat they say wait wait and wait. they don t provide the refund reference no. I have read many cases of people being cheated by this fraud scammers zomato . please help me in getting my amou t back ....

I ordered food from shreeganga vallet told me i won't come do whatever you do and he was abusive too i am a doctor i was hungry! Despite zomato also didn't help me they do not intiated my refund and are not replying to my msg! Valet name is ramesh sharma ([protected]) from ujjain i need a strict action against him is this way to treat people who order from zomato i need my refund asap!...

Order no : [protected]

So i have order 2 burgers and 2 chicken twister from zomato and i have received them in crushed state and already shared pictures with zomato but they are not providing any resolution to me. This is the second time i am facing this issue with zomato. They haven't refunded any amount for my past order too, they just replied that "we will pass the feedback"

They replied via text :
br...

This is regarding the order id - [protected]
I placed an order for food from pune cocktail bar. After 20 minutes of accepting zomato canceled the order saying the restaurant canceled it. I spoke t the restaurant and realized that they were actually halfway through my order preparation when zomato canceled it!. I was hungry and went to the restaurant and collected the order myself and paid in cash. I am now chasing zomato for a refund...

As you have provided the refunded money as a coupon code i want my money back either in my account or to zomato account because i can't use that money by using that money i have to pay money because i can't apply another code. Already you have very much disappointed me and now you are trying to fool me by giving a coupon code money. Please ensure it and i want good answer from your pls not a disappointed answer. I am not telling to give it...

I have ordered chicken mughalai biriyani(180₹), but I got cashew fried rice (130₹)I need a refund of my money (not promo code)and explaination. what do you think o[censored]s your customer assistance sucks you don’t reply us when we get cheated? You rob our money and you don’t respond back?how fare is this?
I have the evidence of bill and my order and I’ll be going to consumer court if I don’t get my money back...

Order no : [protected]

So i have order 2 burgers and 2 chicken twister from zomato and i have received them in crushed state and already shared pictures with zomato but they are not providing any resolution to me. This is the second time i am facing this issue with zomato. They haven't refunded any amount for my past order too, they just replied that "we will pass the feedback"

Kindly help....

My order worth inr 2987 was cancelled by zomato on 28th september. I contacted them through email multiple times and received a response 15 days after.
As per the response email they mentioned "i have initiated a full refund of inr 2987 which will reflect in your bank account in the next billing cycle." but they did not mention at all with what is the time period of their billing cycle.

It's been more than 1 and half...

Complaint no -2336 dt 24/07/19
Notice u/s 91 crpc
It is hereby direct you kindly provide the following details in connection with the above noted complaint :-
1-whether the mobile no [protected] is belong to your company?
2-complainant sushila found the above said no from you site and finally the mobile no holder cheated sum of amount 22600/-, hence depute a representative to short out this matter along with related...

I placed an order([protected]) on 2 November 2019 & the order was prepaid for Rs 386. By mistake at the time of delivery I also paid cash to the delivery agent(Jitender). He also took the cash & went. Next morning, I realised the mistake and contacted Zomato chat support. They asked me to email at zomato support([protected]@zomato.com). They also assured me that the driver is not denying but he don't exactly remember as he had many orders and I...

Order id [protected]
I called the chai nagri restaurant 2 times prior to placing the order and talked to the owner and the chef and asked him before placing the order. I asked the chef and the owner if there is anything non spicy on the menu, they said maam whatever you order i will make it non spicy and the chef himself suggested that he will add thousand island dressing to make it non spicy. I told them that everytime i call prior...

I ordered in ZOMATO . But suddenly a message came that my order get canceled because they couldn't call me or my number is unreachable. So I called the delivery boy that time and told that that ph doesn't have signal so I told him to deliver by this phone number but he told it is cancelled and it cant be delivered and told me to chat for refund. And also there when I chat they told it cant be refunded or be delivered by my 261 rupees they...

My order id [protected]. I applied promo code diwali for this order and i didn't receive cash back o[censored]p to 70% after 40%.
[protected], this is order id of me on saturday from same restaurant, from same account, for same item for which i applied same code diwali n got credits back against the order [protected] from same restaurant, from same account, for same item for which i applied same code diwali which was applied successfully n...

Sir i am delivery partner in zomato.. Sir my id is terminated. My login id is [protected] sir its a humble request please open my id as soon possible sir meri koi glti nhi thi bhanja hai chota and he is just 10 years old usne xender se game ke sath zomato app samjh ke ye bhi le liya bus itna hi hua baaki koi glti nhi meri mother swear sir next time koi shikayat ka chance nhi dunga aapko plz plz plz plz...