Zomato Complaints & Reviews

I have placed an order on zomato (Order - id : [protected]) and paid 604 rs via paytm. I cancelled the order in next 2-3 minutes as i forgot to apply the coupon payzapp30 (To save the amount 125 rupees with the coupon).

Here my intention is to save a big 125 rupees. But zomato support team is telling it can't refund my cancelled order amount 604rs. I requested them to re initiate the order in case if they can't/don't want to refund my amount, and to my surprise support team said they can't even re initiate the order.

How come zomato takes the complete order amount as cancellation amount?
Why they don't give the option of re initiate the order when they can't/don't want to refund my amount)

My intention is so clear from the new order (Order - id : [protected]) [placed the same item from same restaurant to the same location from zomato with payzapp30 coupon code] to save amount but not with any other intention.

I request zomato to look into this genuine case and refund my amount 604rs to regain the customer faith in zomato

Date[protected]
Client - zomato

Description - i ordered food item worth inr 217 from zomato. But, the order which i received - one of the key ingredients 'sweet' was missing. I reported this at the point of delivery. Zomato customer care said that they will resolve this. I asked them either they can give me the missing item asap or they can take back the order and refund the amount or properly compensate as the item became cold. I didn't get resolution that day and the order was a waste.

Order id: [protected]
Zomato complaint id - 2217206

After that, despite sending so many emails and chat, i still haven't received any resolution. Customer care keep saying please wait for 2 hours and after that they will send an email saying 'feedback has been shared with the restaurant'. They are just making fools out of the customers.

I am so frustrated because of this and have wasted a lot of time. I will request you to look into this matter. It's not just about money, its the immense frustration that the customer care has given to me. Regards

Desirable resolution - refund of inr 217 and a penalty to zomato because of their irresponsible behavior

Order No : [protected], [protected], [protected]. All amounts deducted, yet no refund initiated. A complete farce of a company, no customer service, pathetic service and don't get me started on the scale of a scam this is.

Hope to never encounter such scams in my life.

This is the third time they have scammed me in such a manner. A piece of advice for people out there, don't order anything off of it.

I ordered one food item from one of the restaurants available on zomato. I added the items in the cart and by mistake pressed order now option. I went to the support section just after i realized that the order got placed, told them that i want this order to be cancelled. As requested they cancelled my order but refused to give me any refund. Just within 5 minutes they refused to refund because according to them once the order is placed the money cannot br refunded. I want to ask if that refund is not available for cancellations in all situations, why do they even have a cancel option there. A dupport executive even false promised me that the money would be refunded within 2 days but still i have not received any response.

Rm13501 is a employee code name is minaz this person had not delivered the order at proper delivery address and i have not received my cash for what i was charged. I ordered pizza from caprina dahisar west. And he is least bother to solve and not listening at all very rude.

I need a refund and action taken and also the acknowledgement.
Call on my number [protected].

They delivered my burger order in 75 minutes instead of the estimated 30 minutes.

On complaining the chat exec said they give multiple deliveries so it gets late.

When i mentioned the missing pepsi they kept going around in circles till i wouldn't give up.
The only response i kept getting in "shall i add the promo code to your account?"

When i got upset and stopped chatting the exec kept harassing me and stalking me by sending messages

Hey i order food from through zomato due server issue my current location is showing another place... But i mentioned whole address for deliver now your delivery boy calls in customer care said the address is far 3 km from online location but i already mentioned whole address and i received call from zomato customers care and last name is radhaeshe said we can't deliver your and we didn't give you refund please escalate this matter to ceo but we didn't provide you refund now this is the policy how you treat your customers

My mobile number is [protected].

I placed an order with zomtao mumbai for hotel lijesh as follow on december 8 2019 at 10.28 for following item
"1 x1 idiyappam with egg curry" and arrange payment through paytm for rs 116 suddeny i find promotion code number not applied so i went to cancel the order
They send me two messages "since your order preparation has already begun we would not able to provide with you refund"

"do you really want to proceed with the cancellation"

I have seen their only one message due to some net problem as follows

"do you really want to proceed with the cancellation"

So i replied yes and ordered the same item within two minutes and paid the amount of order.

Now they are saying we will not refund you the amount which i paid through paytm rs 116.

I was in opnion they will refund me amount so i place an order for same item within few minutes

I requested them many time on we chat but they are not give me reply

Please help me

Contact

Kailash hardasani (Tel no [protected])
Email [protected]@gmail.com

I ordered 500 gm kaju katli order no. [protected] on 06/12/2019 from lakhamal amritlal sweets katni but my order was cancelled by the company since i was unable to take their calls. I called them back after 2 minutes the delivery boy said your order is cancelled though he was at my door step he refused to give my order to me. He said he has been given the right of consuming the foods once the order is cancelled. I again ordered the same by order number [protected]. This time money has been deducted from my account but zomato is showing your payment is incomplete... How can you cheat people like this. I want my refund plz don't cheat on people. Its our hard earned money.. Very upset

I ordered food from the zomato app. After placing the order an amount of rs203.46 got debited from my bank account but the zomato app still shows that the payment could not be processed. I placed the same order twice, but the payment wasn't processed. The order numbers are as follows :
[protected]
[protected]
The upi reference for the payment is :[protected]
Please check the status of the order and refund the money.

Date - 05/12/2019 order number - [protected] pune
Client number - [protected]
We ordered at chaitanya parath restaurant, kothrud for below mention order as 1 paneer tikka, 1dal khichadi and 3 butter naans.
But we received garlik paratha instead of butter naan.
We did not received expected order, we never eat parath so why should we suffer..?? We all 3 peoples slept without eating the same.
Its absolute worst experience.

Respected sir/mam,
What is this?
Which things you are considering and giving me 61 zomato credit of my next order.
I paid you whole amount of my order and your order received is not eatable and i want to whole amount of my order and inconvenience cost also. But you are not given to me my amount you are giving me a beggar amount to of 61 zomato credit.
You looks below images and if you think it's eatable then i given you again same amount.

Thanks and regards
Chandan singh patel
[protected]@gmail.com

Order id: [protected]

I have ordered 3 pizza from ovenstory on 16th nov 2019 and prepaid the amount of 1198 through zomato. The payment and order was accepted. Later ovenstory cancelled the order and the same was informed to zomato and they agreed to refund it within 24-48 hours. Now it’s been 3 weeks and i am running from pillar to post to rectify this.

Can the refund be expedited?

Hello zomato,
What is this why you are blocked my zomato account. Which activity due to misbehavior from my side. I want to use my zomato account. So please i request you start my services on zomato platform. I will wait for your further response.
I called you many times but each and every times fraud person pick my call and want to otp of my phonepe account. Please be carefully and delete cheap numbers like [protected], [protected], [protected], [protected], [protected].

My zomato account email id is [protected]@gmail.com and my mobile number is below:-

Thanks and regards
Amit singh rawat
[protected]

Sonali saxena (Zomato)

Nov 26, 8:29 am ist
Hi deepti,

This mail is in regards to your order id: [protected].

We would like to inform you that we've initiated full refund from our end, which should reflect in your source account within 5-7 working days.

If still there's anything else we can help you with, please reply on this mail. For a quicker resolution, do ping us on the in-app chat support.

Regards,

I’ve order from zomato on 21 nov 2019 and one and they deducted amount around rs. 200 and something but the restaurant canceled my order. I’ve been asking my refund since last 14 days and they just kept me saying there is a technical issue and your amount will be refunded within 4-5 working days but its more than 14 days and till now they just kept me waiting without returning my money.
Sir/madam i would like to ask the government to take action against this fraud
Zomato so that no more normal person could face the same issue. Please modi ji please sir take some action against it. Please naredra modi sir please

I made an order in dominos as in the app it was stated that 50% of[censored]p to 100. I placed the order by applying the promo.. Every thing was good.. But while checking out, the original amount was deducted. After the payment i was shocked to see that even though promo code was applied, the amount was showing as the original amount (Great trick to deceive the customers). I contacted the customer care.. But no proper response.. They asked me to contact dominos.. When i contacted dominos they asked to contact zomato.. It was clearly evident that they are not ready to solve the problem instead making me wandering.. Again i contacted zomato customer care and now they started replying lethargically.. Like whatever u do its not going to affect us.. We are not going to solve it.. So for the people out there.. I[censored] pay and ordered something.. Even if it is not delivered no one is going to take the responsibility.. Beware!!

I want to refund my order fees so i call the zomato helpline no. And then he tell me that the amount will be refund on your bank account. So he gave me the link and i open the link fill the all details in it and then he ask for otp i entred otp and 10000 rs is deducted from my bank a/c

So kindly refund my money that was deducted fraudly by my account and my fees of wrong order

The delivery boy was fraud... He said that "mam, apna phone dikha dije" then he sets 5 rating for himself he is a cheater!!!
In future i can't trust on ur company because o[censored]r employees so be careful in selection of the employees otherwise the customers will surely boycott ur company. I am really very upset with him and i can't beer it in future.

Items: 2*Paneer Butter Masala Lachha Parantha Combo, 1*Gulab Jamun(2 pieces)
Ordered On: 16 Nov 2019 at 2:47 PM
Total Amount: Rs. 363.00

My request for the refund of Rs. 363.00 is still unresolved by zomoto and not getting a proper reply.
I am very disappointing with their support chat, it seems like there is no human into the support. Only bots are replying the same thing again and again.