Zomato Complaints & Reviews

Sub: order number: [protected]

I experience very bad behavior from zomato customer service person and the food delivery person today.
I ordered from 2 restaurants today in pune from zomato.
1 from cake n ballon and 2nd one from taareef restaurant. The delivery from cake n ballon was delivered on time at my doorstep but the delivery from taareef restaurant was done 1 km away
The delivery guy called me to...

I've placed the order on 21 october. I made online payment for that order. The money was debited successfully but i didn't receive my order. I've consulted the zomato customer service and they've told me that my money will be refunded in 5-7 business days. But i didn't receive my money. I've consulted the zomato customer service again and they told me the money was refunded... This is atrocious!!...

I have ordered food from zomato today in the evening.zomato accepted and then rejected.Also refusing to refund my amount.
I came out from yashoda hospital sat in my car and ordered food mentioning my delivery address.zomato accepted and after some time I got call of delivery boy that pin is showing different location .app shows the location from where the food is ordered and delivers only at pin location .my question is what is the...

I have ordered sweets through zomato and it was a very pathetic experience for me as my ordered cancelled and they have not delivered the order. Whereas i have given the right address and correct details to deliver.

As being a regular customer i want my refund back as soon as possible. It was very important for me to deliver item but got disappointment through your services.

Customer chat support team has totally...

I had ordered two items worth rupees 343 through zomato yesterday. The address was IIT Guwahati, Siang boy's hostel. The order never reached my address and the delivery executive cancelled my order as he had reached some other. He was not ready to go to my address as his GPS pointed him to go somewhere. The address in which the order was to be delivered was clearly mentioned by me and was previously served by zomato too. It was a saved address....

I had ordered 3 rotis, 1 mushroom bhaji, 1 biryani, but 3 rotis were missing when order was delivered, when i called shiv sagar restaurant they told delivery guy look at the order and bill, approves and only then he leaves for delivery whereas delivery guy says whatever is packed he just delivers without looking at it. I have raised a complaint on [protected]@zomato.com order id is [protected]...

सेवा में
जनरल मैनेजर
(कस्टमर केयर डिपार्टमेंटल )
मैं रेहानुल हक़ o -45 गली नंबर 16 बरहम्पूरि सीलमपुर -53 मोबाइल नंबर -[protected]
मैंने 20 अक्टूबर को कुछ सामन परचेस किये थे जो मैंने...

The order which i received was of very cheap quality. It was black and looked like it was burnt. It was costing around 160.
This is order id [protected] of my zomato order. The name of restaurant was harsha's foodex.
The order which i got was so bad in taste and half the quantity. It was a worst experience for me. This type of bad service is so disappointing....

Hi, this is an important and urgent request. I am staying in dubai. I have been ordering food from zomato. I prefer cash payments always. Today, i have accidentally forgotten to untick the save my card option while trying to place an order. I am now unable to remove the card number and the details saved.

Please remove my card details from your site on top priority. Kindly confirm once done....

I placed an order rs. 212/- on 20 October 2019 on 08:54 pm (ORDER NO. [protected]) with zomato app. Money deducted but didn't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i...

Sir i placed a ordered and make full payment. After some time when i asked for my order so their executive told me that your food is being prepared and will reach after some time. After that they told me that there is no valet to serve this order and not possible to deliver. This is the way they serve their service to their customer. I want to complain for zomoto.
My order id is [protected]...

Order no.[protected],
On October 13, i ordered 1* Shahi paneer and 3*roti through "Shri Ram Dhabha". But the delivery guy dropped it and spoiled the order on road which resulted shahi paneer totally empty and spoiled in contact of sand and dirt in it totally uneatable and unhygienic.
When i asked about this, he was giving lot of fake excuses and ran away by saying contact zomato support for it,

So in all of this...

I hope to get help as i think this is my last option.

1) i have placed a order as the option was there in zomato but the order was cancelled from restaurant and i don't understand why the option was even there if order cannot be fulfilled.

2) why should i wait for 5 to 7 days for refund. At the time of placing the order amount is deducted instantly then why the refund is in 5 to 7 business days.

3)...

This is to inform you that we lenscape promotional team of tuday kababi want to tell you that some other company is running out fake account at zomato, as we original brand is not yet tie up with any kind of such agreement with zomato, such kind of activities are giving loss to our company tunday kababi, kindly look after the problem as we are suffering lots of problem with the fake orders from your zomato customers...

Hi,

I m arti sharma. I ordered pizza from pizza hut, order number [protected], payment made through paytm. By payment i realised i ordered at wrong address and cancelled order within 2 minutes. Zomato is not ready to refund and giving excuse that ur order was accepted. My only concern is in only 2 minutes they are ready to cheat my money. It is customer are cheated by zomato...

Order number - [protected]

I ordered two cheese pizzas with sweet corn add-on which costs 215 rupee per pizza (180 for pizza + 35 for sweet corn),
But when i opened the pizza boxes it didn't have the corns on both the pizzas.
I told them with the live chat on their app but they haven't gotten back to me and it's been an hour. Can i get the 35 rupee back or something....

I have ordered a biriyani on 27th oct, within few sec i saw that my address was incorrect so i have started chatting with the help desk, and they are telling me to cancel the same, but they ll not refund me anymore.
I want my refund at any point, this zomato policy is worst in any case, even they don't have a phone number, ready to take the money from the customers, swiggy is better...

I have ordered cake on 25th oct 2019. My ordered got cancelled.in few mins of time i called to delivery person and asked for details he has confirmed the order got cancelled and get refund to your account. I asked for the cake he said since the order cancelled and amount will be refunded we need to pay rs.700 on delivery we agreeded and received the cake. Now we contact to customer care they are confirming that amount will not get refunded....

I made a payment of rs.811 for an order and was cancelled with in seconds still i was charged for the amount and zomato is not even providing an executive to even talk about this matter.
They are just trying to avoid the case and not refund my money.
As we can see in the screenshot the latest order shows as rejected.

Please refund my money asap....

Hi, no one called and they canceled the order and while asking for support, they are saying wastage of food - so won't refund also - they are sending predefined templates - i want my hard-earned money - this is the second time this is happening.. What these people want from the customer - first they didn't call and then giving us knowledge of food wastage - i am a regular customer - even after last time nuisance i managed and didn't stop...