Zomato Complaints & Reviews

On 26th november i ordered food on zomato. When the delivery guy came he told the food contents had spilled into the delivery bag. I returned the food immediately to him and cancelled the order. I also sent an email and informed the chat support about this. After several complaints via more emails and chats i have not received any refund yet. Do not order from zomato. They are not bothered about customers. They only want to make money. Most selfish.
I am zomato gold member and in the past also i gave very constructive feedback to zomato but they just do not care. They neither give any refund nor change their bad attitude. Very poor service. Waste of money and time.!!

Dear sir i had given order on 17/11/2019 but your delivery boy has give mi rply food is not avible in hotel so imd i ll cancell my order but still i dont refund my money rs.163, then after which hotel i ll give order in that hotel thad hotel owner is deliverd mi same food what i order so your service is so bad & refund policy is so bad i ll request you to plz refund my money

Hi. As a concerned user i want to notify you that today at 3:51am an incident took where where i was returning home from work. A zombie executive wearing a red zomato jacket on a grey n black slender bike verbally and almost physically abused my cab mate who was a female. A man was obviously drunk and was unnecessarily trying to cause a fight with the driver. He used disgusting slangs on us and unluckily i couldn't get the number plate. Address - near kotak mahindra atm neb sarai at 3:51 am on 28th november. It would help if you can find out who it was. U can reach me at amit. [protected]@gmail.com

I have been repeatedly contacting zomato over 'chat service', email, instagram, and even calls to India to follow up on a simple request and query but unfortunately I have not received any valid response or understanding of the matter. I had a 'Gulf News' coupon of AED 100 off on zomato gold membership which I tried many times today to use and get the gold membership but unfortunately the payment didnt get processed. After multiple tries, finally the payment was processed without the coupon being applied and I was debited AED 175 from my account when I could have just paid AED 75 for the same. Please note that the only reason i even applied for a gold membership is because i had the coupon. Now, I face a big issue where none of your representatives seem to be helpful. They are saying that they cannot do anything from their end once the payment is processed. My question is, how does the payment get declined on a smaller amount and get processed when the amount is more than doubled. Please look into this as my entire day has gone in speaking to your representatives who were not at all helpful. This is about customer service and experience. So far my experience has been completely ruined with this experience. Hoping to get support on the matter.

Sir i am order from zomato at nov 11, 2019 at 12:31pm, and waiting for delivery an hour. After an hour new zam zam call me and tell that we are not deliver your food due to some reseon and then they decline my order. And after camplaining many time to zomato support and at till they not refund my money.
Please help me sir.
Txn id : [protected]
Payment using upi.

According to the contract act the menu offered by the restaurant is an invitation to an offer so in the same way zomato restaurant menu was an invitation to an offer so so after the invitation to an offer the buyer offers the restaurant to deliver and then if the restaurant accepts the offer there is a promise and consideration between both the parties and there is contract made if if any party violates the contract then aggrieved party compensate.
The same thing happened with me the restaurants menu was the invitation to offer and i accepting the invitation to offer and i myself started the offer of delivering my food and the offer for accepted by the restaurant and then the consideration was made and if the restaurant does not there was my food he has violated the contract.
Order id - [protected]

On 25 niv i have placed the order of cake from fat guy patisserie, jaipur. Delivery guy picked up and left for wrong address. When i called him he didn’t lift me call. After multiple times calling he lifted and told me that i reached destination which was wrong. I clearly mentioned the address but he went to wrong place and later they denied for delivery.
Now they are not refunding my money. This is so unprofessional. I seriously want to stop such kind of services where these people are eating out hard earned money. Pathetic zomato disgusting services.

[protected] id. They have charged the whole amount and not ready to refund it back and saying in 12 mins the food was cooked and ready. Kindly refund money back and also charging delivery fee when i have not received the item why would i pay all this and for penalty how can u cut the whole cost of the order i want my refund back.pathetic executives no manners to talk...i want refund back urgently.they are fooling customers charging whole money and saying food prepared sending stale food if so early they are cooking food in no time.i just need my refund back

I have ordered food from crispy hub musherabd azampura yesterday night, i am member of zomato gold, when i ordering i have unlocked the gold member offer and ordered, however i have not received the offer instead of one + one free i have received only one, even though that one quantity and quality is not good and not satisfied with zomato offer what is the use of being a member this is the second time i am facing the issue last time also happen the same, this time i can bear please revert my money back i dont want use zomato from next time and i will not suggest to any one. If not i go high level this time. U people laying and playing with customers totally fake process.

I go to that shop and enquiry about yesterday delivered.

I have my job at kolkata and living away from my family, I have been regular customer of zomato with spendings in thousands each month
I had ordered for my dinner but by mistake did order at a far off location for which I drove around 4 km as Zomato did not help me
When I reached there I called zomato delivery boy so as to inquire where he was he told me to come at other place and as I refused he marked my order as delivered and told me to complain or call whom so ever I wish to
And after we got a conference call connected to customer care he lied that he had delivered it to someone else and started talking as if he had mistook someone else for me but truth is he did not give it to anyone but wanted to sound innocent
Now it is close to 10 P.M and now I am not sure whether I will have food or will I need to sleep without proper food and spend my night on something that I can find here
zomato delivery boys should think about us who do not have a family here and are only dependent on them for our dinner
Zomato has lost a loyal customer

I have my registered email id as
[protected]@gmail.com I have all necessary details of the order

I booked a pizza from oyalo karur but after one hrs i received a message my order has been cancelled if they don't have that much facility why are doing this. You see this at 8.21 pm they don't have delivery boy than when they will. This is the actually dinner time means according to the delivery boy we have to order our dinner at 6.00pm than will do needful. I am not requesting you any thing i giving you a shout full suggestion to do bushiness in proper manner or you don't accept the orders if you accept means you do best other wise no need of this kind of business.

I had ordered something from my zomato app in darbhanga. Somehow, may be because of server error, the same thing got reordered thrice. I was not knowing the same. The restaurant people called to inform me about it. And also told me to cancel the order from my side. I was not knowing that zomato is a thug company and will deduct all my amount. Now when i m writing in mail to the support team of zomato they are telling that their policy says that food was under preparation and wastage happened. But no wastage happened. 1300 is not a small amount to be deducted. I will leave no stone unturned to get that amount.

Dear sir,

I order pizza & burger in zomoto against order id [protected] dated 24.11.2019 & i prepaid the amount of 523/rs through upi app, eventhough i have given the correct adress, the delivery fellow has gone to wrong adress and spoken very rudely and i told the nearest land mark of the address & he to i dont know this adress the navigation is showing different adress, for this kind of mistakes what the hell i can do, eventhough i have given correct address the due to delivery person negligence my order got canceled, when i put a msg in zomoto support team i received a call form zomoto mumbai office the customer care person put my call on conference call with the delivery fellow, than he understood that it was the mistake happened with delivery fellow & he assured me that i will get my full amount refund with in 4-5 working days, even after this assurance still am getting mails like i will not get any refund as per new zomoto rules, what the # your rules for the mistake happened which is done by your delivery parter you penalise him, why you are eating customer money,

On Oct 28, I placed a prepaid order (order id: [protected]) with Silver Coin Restaurant. The restaurant cancelled one item from the order and despite my insistence of having the money credited back into my bank account, the Zomato executive on chat chose to offer me a promo code. Two days later, on Oct 30, my OnePlus phone was stolen (I have an FIR, which I can share) and I don't know if the person who stole my phone deleted my Zomato account. I then got a fresh SIM issued in my old number, and when I installed the app on my new device, I didn't see any of the previous order details or history. I have since then been trying to use the promo code, and every time I use it, I receive an error message stating 'the promo code is invalid'.
I have raised the issue with Zomato through my registered email id. And they have keep insisting and telling me that the code is valid on my phone number. But the only options to login into Zomato are through Facebook, Google and Email, all of which require an email id and not a phone number.
When I used the Zomato account on my phone to chat with an executive and shared my problem. The executive said that while my number was the same, the promo code is for another account. After exchanging a zillion emails, Zomato finally agreed to issue a fresh promo code on Nov 17. The code was to reflect in my account in 24-48 hours. It has been 8 days and till date I haven't received any promo code nor has the issue been solved.

I had place an order (Pre-paid) through zomato. Firstly zomato and the concerned resturant (Bikanervala) accepted the order to deliver within 30 mins. Latter they have changed it to 90 mins for which as per the advice of delivery boy and zomat customer care executive i had cancelled the order.

Order no - [protected] dated 08-11-19 at 11.07 am. Amount - rs 1809

The refund not yet been received by the concerned. The zomato customer executive had two time shared the false information that the refund been processed.

Kindly do the needful.

I paid money two time for single order. After online paid, zomato customer care called and said that your payment was cancelled. Please take as COD, within four working day you will get your online money back. Because of zomato brand we agreed and proceeded. Almost 16 days also I not received my money back. Now in chat they are telling that. your online payment was not cancelled.

Hi,
I ordered food on 19th november, 2019 evening (Order id: [protected] order amount: rs. 625/-), waited for long but didn't receive any. Later i received an sms from zomato saying since i wasn't available to take the delivery, the order was declined and also as this is non-refundable order, no refund is applicable.
I contacted the delivery man, which was connected to merchant shop and they said they didn't receive return of food and the delivery was automatically cancelled. So, he couldn't do anything. I then contacted the zomato online support team through their official chat and found that food was damaged by delivery person due to which i didn't get my food.

This is to inform you that on 23/11/2019 by mistake i placed an order having order id [protected] & paid rs. 222/- via paytm even i cancelled the order within 2 minutes but didn't get any refund for the same as your one of your executive is saying, "we would like to inform you that according to new policies of zomato if the order gets cancelled after acceptance by the restaurant, a cancellation charge is levied as the food is prepared/dispatched."

My question is that how can you say that there is no refund applicable?? I cancelled the order within 2 minutesthen how is it possible that the food is ready within the said time?? So there is no question of wastage of food.

You also mentioned in your email that i was informed about the refund policy during your chat support which is not at all true. I only received your system generated messages & asked to email the query.

So it's a kind request refund the amount at the earliest.

Hello,

The order number [protected] was rejected by orbis restaurant on 12 november. Till now i have not received the refund amount.

My money is stuck. And it has been 13 days now and the amount is still not credited to my account.

Please do the refund as soon as possible.

Order no : [protected]
Rrn no :[protected]

Thanks & regards,
Nilanjana mondal

I live in bathinda punjab i ordered from vdesi kitchen and cafe near gt road i ordered at 8 pm from my laptop as i usually do but order didn’t came till 8 40 pm so i checked my messages of my phone with my registered mobile number there i came to know that the payment is done but order is not confirmed my 391 rupees are wasted the order was 2 onion kulcha with chana and 2 lacha paratha with dal makhani later i ordered the same food from same restaurant and bill was same but this time it was confirmed i think that this happened because this time they had asked for otp from my registered mobile number but when i ordered first they hadn’t asked it so in this way i payed double for food sir it is very much hard to earn money and sir giving double for food is something not good for budget sir please help us and refund the money from first order