Zomato Complaints & Reviews

I had cancelled this order ([protected], on 1st december 2019) as their delivery guy had delivered it to some other address and he came to deliver only one item (With the opened packet). And i did not receive it as it was not my complete order. I had a chat with their support executive on the app on the same day (1st december 2019) and on their behest had cancelled the order. Their support executive said that they have initiated the refund for the cancelled order and asked me to place a new order which i did.

However, i have not received the refund yet. Now enquiring about the status on the refun, they say that they cannot refund as i had cancelled the order.

This is pathetic service. It is like they saying i have to pay for the mistake their delivery guy did by delivering the order to someone.

I am really disappointed and i will never use their app again

Hi Team,

I have placed an cake order on last Saturday with cake square. Order ID : [protected]

But the cake was delivered in very poor condition. it spilled all over the cover and half of the cake was displaced. I already shared the picture with chat support.

We was very disappointed on the birthday and i reported that immediately with chat support. but it doesn't seems they are caring for customer value. just thinking giving some money (85 rs) back will cool the customer.

On the birthday, the whole family was expecting curiously for the cake, finally what we received was a worthless cake which is not at all prefer to cut for birthday. We cant see even a single birthday wish letter on top of the cake, since everything spilled! The customer support is not at all helpful. We were helpless and what we did finally was we went to some nearby shop immediately by person and bought a second cake.

The whole family was disappointed and very depressed by Zomato.

Chat service also not helpful, i sent the same mail to [protected]@zomato.com on 9th Dec. I didn't receive any response yet from them as well.

At least may i get some solution here?

I had ordered 4 burger from Burger King using Zomato. The rider went to some other location and said its not deliverable because of gps issue. I asked them for a refund but they declined to give me. I placed another order and the rider declined to deliver saying his bike is punctured. Zomato is stealing money from customers in this way to cover their losses.

Yesterday night i have ordered palak paneer from wht a dish restaurant. The item didn't not get delivered and when i am trying to call delivery boy he didn't responded and switch off his mobile later. Even i didn't get any response from support team also when i contacted them. I didn't get refund also. Instead i got the response that the order has been delivered and rate us. This is ridiculous. Below are the screen shot of ordering food and and the respond they gave as.

I have order food item from zomato on 08/12/2019 having order id-[protected]. The food was stale and bad in quality.

I communicate the said fact about food item to zomato via support system, where they asked me to communicate the same on zomato's registered mail id.

After that, i mailed the said facts on 08/12/2019. The ticket id is 2341898 for grievance of stale food and asked for refund.

Zomato assured me to look after the matter within 24 to 48 business hours. Till date no communication has either received rom zomato regarding my complaint.

Ordered a foot long chicken club sub & it was not as per order list of items i had asked for. It had no proper veggies, sauces, & cheese, overall it was very very dry, & not as per standards of subway worldwide. This sub was ordered from the subway in dahisar west, mumbai. My order wasplaced at 2251hrs through zomato. Now when i contacted the store the attendant was very blunt & uncourteous & said to contact zomato as they would do the refund. As i see it the sub was prepared by subway & zomato was only delivering the sub. I would like some action to be taken as this is something to do with the standard of subway, & a refund for the same to me.

I ordered a rajma chawal from a restaurant... The taste of the is the worst and the rajma is undercooked... It is very hard... It has no taste. I have chat with the zomato also and they did not take any action of it... I didn’t eat the food. Can take it back if you want... This is very annoying.. No contact numbers no customer care number nothing... Worst app it is...

I have placed an order on zomato (Order - id : [protected]) and paid 604 rs via paytm. I cancelled the order in next 2-3 minutes as i forgot to apply the coupon payzapp30 (To save the amount 125 rupees with the coupon).

Here my intention is to save a big 125 rupees. But zomato support team is telling it can't refund my cancelled order amount 604rs. I requested them to re initiate the order in case if they can't/don't want to refund my amount, and to my surprise support team said they can't even re initiate the order.

How come zomato takes the complete order amount as cancellation amount?
Why they don't give the option of re initiate the order when they can't/don't want to refund my amount)

My intention is so clear from the new order (Order - id : [protected]) [placed the same item from same restaurant to the same location from zomato with payzapp30 coupon code] to save amount but not with any other intention.

I request zomato to look into this genuine case and refund my amount 604rs to regain the customer faith in zomato

Date[protected]
Client - zomato

Description - i ordered food item worth inr 217 from zomato. But, the order which i received - one of the key ingredients 'sweet' was missing. I reported this at the point of delivery. Zomato customer care said that they will resolve this. I asked them either they can give me the missing item asap or they can take back the order and refund the amount or properly compensate as the item became cold. I didn't get resolution that day and the order was a waste.

Order id: [protected]
Zomato complaint id - 2217206

After that, despite sending so many emails and chat, i still haven't received any resolution. Customer care keep saying please wait for 2 hours and after that they will send an email saying 'feedback has been shared with the restaurant'. They are just making fools out of the customers.

I am so frustrated because of this and have wasted a lot of time. I will request you to look into this matter. It's not just about money, its the immense frustration that the customer care has given to me. Regards

Desirable resolution - refund of inr 217 and a penalty to zomato because of their irresponsible behavior

Order No : [protected], [protected], [protected]. All amounts deducted, yet no refund initiated. A complete farce of a company, no customer service, pathetic service and don't get me started on the scale of a scam this is.

Hope to never encounter such scams in my life.

This is the third time they have scammed me in such a manner. A piece of advice for people out there, don't order anything off of it.

I ordered one food item from one of the restaurants available on zomato. I added the items in the cart and by mistake pressed order now option. I went to the support section just after i realized that the order got placed, told them that i want this order to be cancelled. As requested they cancelled my order but refused to give me any refund. Just within 5 minutes they refused to refund because according to them once the order is placed the money cannot br refunded. I want to ask if that refund is not available for cancellations in all situations, why do they even have a cancel option there. A dupport executive even false promised me that the money would be refunded within 2 days but still i have not received any response.

Rm13501 is a employee code name is minaz this person had not delivered the order at proper delivery address and i have not received my cash for what i was charged. I ordered pizza from caprina dahisar west. And he is least bother to solve and not listening at all very rude.

I need a refund and action taken and also the acknowledgement.
Call on my number [protected].

They delivered my burger order in 75 minutes instead of the estimated 30 minutes.

On complaining the chat exec said they give multiple deliveries so it gets late.

When i mentioned the missing pepsi they kept going around in circles till i wouldn't give up.
The only response i kept getting in "shall i add the promo code to your account?"

When i got upset and stopped chatting the exec kept harassing me and stalking me by sending messages

Hey i order food from through zomato due server issue my current location is showing another place... But i mentioned whole address for deliver now your delivery boy calls in customer care said the address is far 3 km from online location but i already mentioned whole address and i received call from zomato customers care and last name is radhaeshe said we can't deliver your and we didn't give you refund please escalate this matter to ceo but we didn't provide you refund now this is the policy how you treat your customers

My mobile number is [protected].

I placed an order with zomtao mumbai for hotel lijesh as follow on december 8 2019 at 10.28 for following item
"1 x1 idiyappam with egg curry" and arrange payment through paytm for rs 116 suddeny i find promotion code number not applied so i went to cancel the order
They send me two messages "since your order preparation has already begun we would not able to provide with you refund"

"do you really want to proceed with the cancellation"

I have seen their only one message due to some net problem as follows

"do you really want to proceed with the cancellation"

So i replied yes and ordered the same item within two minutes and paid the amount of order.

Now they are saying we will not refund you the amount which i paid through paytm rs 116.

I was in opnion they will refund me amount so i place an order for same item within few minutes

I requested them many time on we chat but they are not give me reply

Please help me

Contact

Kailash hardasani (Tel no [protected])
Email [protected]@gmail.com

I ordered 500 gm kaju katli order no. [protected] on 06/12/2019 from lakhamal amritlal sweets katni but my order was cancelled by the company since i was unable to take their calls. I called them back after 2 minutes the delivery boy said your order is cancelled though he was at my door step he refused to give my order to me. He said he has been given the right of consuming the foods once the order is cancelled. I again ordered the same by order number [protected]. This time money has been deducted from my account but zomato is showing your payment is incomplete... How can you cheat people like this. I want my refund plz don't cheat on people. Its our hard earned money.. Very upset

I ordered food from the zomato app. After placing the order an amount of rs203.46 got debited from my bank account but the zomato app still shows that the payment could not be processed. I placed the same order twice, but the payment wasn't processed. The order numbers are as follows :
[protected]
[protected]
The upi reference for the payment is :[protected]
Please check the status of the order and refund the money.

Date - 05/12/2019 order number - [protected] pune
Client number - [protected]
We ordered at chaitanya parath restaurant, kothrud for below mention order as 1 paneer tikka, 1dal khichadi and 3 butter naans.
But we received garlik paratha instead of butter naan.
We did not received expected order, we never eat parath so why should we suffer..?? We all 3 peoples slept without eating the same.
Its absolute worst experience.

Respected sir/mam,
What is this?
Which things you are considering and giving me 61 zomato credit of my next order.
I paid you whole amount of my order and your order received is not eatable and i want to whole amount of my order and inconvenience cost also. But you are not given to me my amount you are giving me a beggar amount to of 61 zomato credit.
You looks below images and if you think it's eatable then i given you again same amount.

Thanks and regards
Chandan singh patel
[protected]@gmail.com

Order id: [protected]

I have ordered 3 pizza from ovenstory on 16th nov 2019 and prepaid the amount of 1198 through zomato. The payment and order was accepted. Later ovenstory cancelled the order and the same was informed to zomato and they agreed to refund it within 24-48 hours. Now it’s been 3 weeks and i am running from pillar to post to rectify this.

Can the refund be expedited?