Zomato Complaints & Reviews

I had place an order (Pre-paid) through zomato. Firstly zomato and the concerned resturant (Bikanervala) accepted the order to deliver within 30 mins. Latter they have changed it to 90 mins for which as per the advice of delivery boy and zomat customer care executive i had cancelled the order.

Order no - [protected] dated 08-11-19 at 11.07 am. Amount - rs 1809

The refund not yet been received by the concerned. The zomato customer executive had two time shared the false information that the refund been processed.

Kindly do the needful.

I paid money two time for single order. After online paid, zomato customer care called and said that your payment was cancelled. Please take as COD, within four working day you will get your online money back. Because of zomato brand we agreed and proceeded. Almost 16 days also I not received my money back. Now in chat they are telling that. your online payment was not cancelled.

Hi,
I ordered food on 19th november, 2019 evening (Order id: [protected] order amount: rs. 625/-), waited for long but didn't receive any. Later i received an sms from zomato saying since i wasn't available to take the delivery, the order was declined and also as this is non-refundable order, no refund is applicable.
I contacted the delivery man, which was connected to merchant shop and they said they didn't receive return of food and the delivery was automatically cancelled. So, he couldn't do anything. I then contacted the zomato online support team through their official chat and found that food was damaged by delivery person due to which i didn't get my food.

This is to inform you that on 23/11/2019 by mistake i placed an order having order id [protected] & paid rs. 222/- via paytm even i cancelled the order within 2 minutes but didn't get any refund for the same as your one of your executive is saying, "we would like to inform you that according to new policies of zomato if the order gets cancelled after acceptance by the restaurant, a cancellation charge is levied as the food is prepared/dispatched."

My question is that how can you say that there is no refund applicable?? I cancelled the order within 2 minutesthen how is it possible that the food is ready within the said time?? So there is no question of wastage of food.

You also mentioned in your email that i was informed about the refund policy during your chat support which is not at all true. I only received your system generated messages & asked to email the query.

So it's a kind request refund the amount at the earliest.

Hello,

The order number [protected] was rejected by orbis restaurant on 12 november. Till now i have not received the refund amount.

My money is stuck. And it has been 13 days now and the amount is still not credited to my account.

Please do the refund as soon as possible.

Order no : [protected]
Rrn no :[protected]

Thanks & regards,
Nilanjana mondal

I live in bathinda punjab i ordered from vdesi kitchen and cafe near gt road i ordered at 8 pm from my laptop as i usually do but order didn’t came till 8 40 pm so i checked my messages of my phone with my registered mobile number there i came to know that the payment is done but order is not confirmed my 391 rupees are wasted the order was 2 onion kulcha with chana and 2 lacha paratha with dal makhani later i ordered the same food from same restaurant and bill was same but this time it was confirmed i think that this happened because this time they had asked for otp from my registered mobile number but when i ordered first they hadn’t asked it so in this way i payed double for food sir it is very much hard to earn money and sir giving double for food is something not good for budget sir please help us and refund the money from first order

I ordered food from zomato on november 15, 2019 for rs.372 from ayyanar chappathi kadai, sivakasi. I tried doing payment on card but failed. Then i paid by cash on delivery. But my bank account has been wrongly debited. As of nov 22, i havent received rs.372. So i want my money back. I am attaching the invoice.
Name:swasthika
Phone number reg with zomato:[protected]
E-mail id:[protected]@gmail.com

I have ordered chicken biryani from zomato and they delivered me the mutton biryani which quality was worse.
I have sent mail to zomato many times but they are saying you will get your refund as zomato credits and credited within 24-48 hours. I have waited for 10 days nothing from them. But now they didn't responding to my mail
My order i'd:[protected]

I had ordered panner biryani from zomato third partner biryani blue. But unfortunately it was burnt and oily and the taste of biryani rice was unacceptable. This how they play with health of the customer in terms of rating on restaurants they only know how to earn and make a customer fool by playing with their life . Please look into the matter as I have also reached out to support team also but I know they won’t help me i this . I’ll want to sue them on defamation and cheating on a customer on the name of food .

New scam from zomato. I ordered food from zomato on 17/11/19. The order wasn't delivered for about an hour and then the delivery agent called to tell that the restaurant is delaying the order time and again. So i called the restaurant and he assured me it's ready. I called another 10 minutes later since i could see the delivery agent was stationary. I was told the food is on the way. After some time i tried calling the delivery guy but couldn't get through. I tried customer support on zomato and option was 'order running late'. It asked me whether i wanted a promo of rs75 for the inconvenience and i accepted. Gist of the story, the order never got delivered, zomato person called and said they would refund. Surprise was i got the total minus rs75 only as refund. Rest is available as a month long valid promo code.in summary they gifted me my own money and if i dont use it within less than a month, zomato gets it. I messaged customer service today and he was defending this whole scenario saying i accepted the rs75 promo code. Yes, i accepted an apology promo code not that my money be converted into zomato promo code that i can use if i want. From his communication it was clear that he knew the real issue and was just following orders to dupe customers. Congratulations zomato. You have got rs75 from me. I have deleted my account with zomato.

Hi day before yesterday i have ordered from zomato sai sweet accepted the order but they have not available those things which i have ordered so zomato guy called me i said i dont want other things so pls cancel the order he said you cab cancel from app so i cancelled the same time then zomato msg came the food is prepared then you have cancelled so it will not refund but here the fault has done by restaurant and zomato guy why customer suffering and lost his money.

Please do the neesful i have attached the order screenshot.

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: on 16th nov i placed order on zomato as mentioned the order no. Above to tau ka dhaba gurugram.. After waiting 1 hour zomato valet told me that tau ka dhaba not making the food and it'll take another 1 hour.. My guest were waiting and i have to feel ashamed and valet told me to get order cancelled and i will get refund.. I cancelled the order and it reflected there that i won't get refund but why should i wait for 2-3 hour so i cancelled and contacted customer service and 3 agent told me i can get refund and it will be done within 24-48 hours still i am having issue and didn't got refund.. And when i contact now to zomato they disconnected the chats thrice without my approval and my 829inr is stucked after being promised i can get it..

It occurred on: 16/11/2019

Just want 829rs back

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Jafar rizvi

I placed an order thrice with a restaurant which declined my order twice and did not deliver the third order at all. Eventually i had to cancel my third order. Zomato support executive assured me a full refund of rs 252 and offered me a "free meal" promo code of rs 50. However, they refunded only rs 202 instead of rs 252. When i complained, they repeatedly gave the same excuse that the remaining amount has been given as a promo code. Is that what zomato means by "free meal" promo code? Not refunding the complete amount and converting the amount paid into a promo code and marking it as a note of apology for my inconvenience? Extremely unprofessional. I want my full refund of rs 252 asap. Its not a matter of rs 50, its a matter of cheating the consumer which is completely unjust.

Order number [protected] dated 20th november 2019 at 9:00 pm

I had order my food from kfc via zomato at 1:01 pm dubai time.
At 2:30 the food was still not delivered. I informed zomato via chat to cancel order, they stopped responding and at 4pm they mention food is delivered. Like seriously??? When i called kfc they mentioned that they cancelled the food from their side. Now i lost money and received no food either. How to escalate this?

I've ordered food from kfc thru zomato on 20/11/2019 at 2:05 pm uae time, and in app its shows still preparing in kfc kitchen. I dont think kfc need such time to prepare, and there is something wrong with it.

My order number from zomato is : [protected]

Hope i will get my food ordered asap to eat it!!!

My contact details are,

Phone : [protected]
Email : sabir. [protected]@gmail.com

Hi zomato has blocked my online delivery for no reason.

When checked with their support team, they gave no reason and mentioned its system generated block and cant be revoked.

When asked multiple times, they mentioned that there are multiple numbers associated with this zomato account and then i realized that due to some mistake on their end, the contact number on my account was incorrect for which i asked them to correct. These people instead of correcting my phone number blocked the same.

I had ordered pizza from domino's on 2nd november 2019 where i have received a message that i will get my order within 30 mins. But after almost 55 minutes my pizza was delivered. Domino's if deliver pizza after 30 mins, give order for free. When spoken with domino's they agreed for refund and they proceeded refund to zomato. Same has been attached. On contacting zomato, they are saying since i had ordered through domino's, i have to ask them only. But domino's had already given refund to zomato since i had ordered through them. But zomato is declining that they have not got any such refund. And again saying to ask domino's.

I want my refund of rs.604

I placed an order while walking home from office and by mistake the app picked up my office adress as the delivery adress.. I immediately tried to use the contact support option to update the adress where i was given only one option of contacting the delivery guy who didnt even pick my call. I tried cancelling where it was mentioned that i would not get a refund. Now this is ridiculous. I can understand if the food had been prepared and may have gone to waste, still a cancellation fee is acceptable not the whole order amount. Here they are taking the whole amount and this is very pathetic service and also cheating. When i contacted support post cancelling the order they are just adamant that this is their policy. The process is money making and not customer centric. I see many complaints against zomato and can only request that some action be taken against them.

Zomato provided zomato credits of ₹1000 for renewing my membership. But unfortunately i am not able to use the credits. Customer chat support directed me to email [protected]@zomato.com. As directed i emailed my concern and a ticket was generated 1956851. The ticket was closed after 48 hours without resolving the issue. Post that i followed up through chat support as this is the only way you can connect with the customer support team. From last 8 days they are promising me for resolution within 24 hours. But no results

Order Number: [protected]
I ordered cookies and had already paid for it, it wasn't delivered and they are saying my location was incorrect even though i used a previously saved location in the app. No refund was granted and horrible support was received. Zomato should learn from swiggy and be loyal to their customers. I have 100+ zomato orders and the kind of reception received will never make me use this app again.