Zomato Complaints & Reviews

Hi Team,

I want to complain against Zomato Policy so that you can take the necessary action against him.
I booked the wrong order from zomato at 25 Oct and canceled within 2-3 min but they applied full Cancellation Charge Rs 101.

They have reply me after so many request with comment (However, as a one-time exception, I am refunding the amount to you back in your source account within 24-48 hours. I would...

I ordered food from hi-tech bawarchi food court using zomato app. They have not delivered my order but app was showing the order has been delivered. I tried to contact zomato customer care team but they are saying that they are not able to reach delivery boy who got assigned for that delivery.

Zomato order number:?
[protected]

I gave the order using following details.
Pedasubbarao. [protected]@gmail.combr...

Respected sir/madam
Sir this is kavitidevi kiran from hyderabad i'm a rider patnar from hyderabad locality (Tolichowki) sir my i'd was blocked this month 03/10/2019 i doing job sincerely in zomoto my fe i'd (468974) my mobile number [protected] on that day runner app asked to me. Selfie i did selfie me only in goorming showing others person i don't know how it's done u can be check my past selfie aslo i told in miyapur office aslo that...

Hi,

This is regarding the order given from my account on 22nd oct & 23rd oct from street zaika, and payment was made without my concern from paytm wallet which was linked to the account. I wanted to understand how a person can login to my account without my concern and use my money.

The order was of 1217 + rs20 was paid extra ; i wanted to have my money back. Kindly raise the issue or i will be looking for...

Hi i have placed two orders on 20th oct 2019 which was cancelled by stating that i was neither reachable nor present at my home address. But the fact is i was all the time at my home.
After cancellation by delivery boy i placed the same order again just after that and again it was cancelled by delivery boy stating the same reason.

The money is not been refunded by zomato by stating that since i was not present at my...

Hii
I am virag shah from bhavnagar gujrat
I am using zomato app but in my mobile number [protected] i have no offer first five order 50 percent. Please check this and solve my problem.in my other mobile number i have discount 5 times but in these number i have no discount please check this as soon as possible and solve quary as much as fast. Over all your service is good....

I recently ordered from burger king via zomato. When i received the order, i found out that one of the items that i had ordered was missing. On enquiring with the delivery boy, he told that he hadn't received it from the outlet in the first place. Now i mailed the details with screenshot of order and the photo of the order i received to zomato. But they have been unresponsive so far. Even when i chatted with the support, they conclude the...

I ordered from zomato i put the address "kiran foreign trade i60, alpha it city sector 83, mohali" but delivery boy was finding me at "railway station" and said on call that you entered "railway station" address and rejected my order. And today 24/10/2019 around 5 days spent i did not get my money back. I put the query but they did not response. Please help me regarding this so i can get my refund.

Regards
Sunil kumar...

I ordered through zomato. Zomato accepted order. Delivery person after enquiring address, was very rude and said zomato won't pay fuel charge for this distance and he himself cancelled order. I had prepaid for this and when sought for refund, i was refused saying cancelled orders do not have refund. It is zomato who cancelled the order without a valid reason and customer support system admits fault but refuses refund. Chat conversations are...

I want to escalate this issue to the concerned authority of zomato. I never has such an experience before in any food ordering app including zomato where the customer is following up the zomato team for a month on mails and support chat and no resolutions provided even after several promises by support executives. Each time they are saying that the food was delivered. On the very day when i didn't receive food, the zomato team had called...

I placed the order ([protected]) and the executive couldn't locate the place and canceled the order. I paid 365, and they are not refunding the amount.

Such cheater and please people should not use this app for order or pre-paid anything. The executive name it seems lalruth. He is telling they don't have refund policy. I have been ordering this and on the same location i got the order, this time executive didn't deliver the...

[protected] order no i had paid 390 some thing and zomato cancelled the order and paid back 323 and 75 as coupon from my own money... When i asked the zomato rep via chat they mentioned that it is a technical issue and i will get rest of the amount within 24 to 48 they stated this thrice and i still have not been paid back...

Y do zomato cheat their customers......

This is regarding order no. [protected].
I placed a order for which I paid online with extra delivery charge of Rs. 40 even than I didn't receive the full order when asked for refund for that missing product they said that they can only pay by zomato credit.
I asked to refund me back online the way I paid them, they didn't agree so finally I agreed to take the money by credit.
It's been 1 month of me mailing...

Dear team,

I am writing this letter to file a complaint about the food that was delivered to me at my home 12:30 am[protected]. I am sorry to inform you that your food was unsatisfactory at such level. Which spoiled our mood at all. It was fist time when we saw chicken in our plate. Being vegetarians how can your restaurants be so careless. This is really non tolerable. I mean not affordable for me. Your complaint goes here....

Hi team,

I am really fed up with zomato service today, i ordered veg item from burger king restaurant and after waiting for 45min i called burger king they have delivered the parcel at 12 am. After that i called zomato valet and he went to deliver food to someone after waiting he came to place and delivering non veg item instead of veg item. After waiting 2 hours i got to know someone came to deliver non veg item
br...

I ordered the food and paid online, the app shows that it will be delivered within 25 mins but after waiting for about 1 hours i checked the status i it showed that my order is cancelled and i had a word with customer care but they were not responsive and as i haven't got my food and neither the money. Kindly take necessary steps against them and get my money back...

We order tiffins on 20.10.2019 from vantillu, kakinada by zomato.
Order value is rs. 75/- only and 22/- aditionally delivery charges collected on order. I request you please take action and avoid delivery charges on low amount orders.

Time will taken approx 45 miniuts.
Thanks & warm regards,

A. Santhi kumar,
Asst manager-stores/purchase,
Bothra group,
Mobile: +91 [protected]br...

Zomato delivered an open seal food packet. As the food packet was open there was a possibility of contamination that's why i didn't eat that food and reported this to zomato customer care. I paid money to zomato for a sealed and hygienic food but zomato failed to deliver the service for what i am paying but zomato is not giving refund for that order....

I have ordered pasta from driven cafe, i have done payment through google pay, but delivery boy after giving me the parcel he asked me to pay through cod, that he didn’t received any status of payment.
I have paid through cod and google pay
So please refund my money it’s been 20days
How shame on you bloody zomato
Refund it by today, serious warning.
If not i will raise police complaint for surebr...

I had ordered from this restuarant listed on zomato and had a offer "diwali" going today... Just because they had offer doesn't mean they will fool customer and serve anything up to there wish in any size and quality... I had given a simple order of dal tadka, palak paneer and pratha's... No mini meal no happy meal no thali... But what i received was shocking!! A yogurt cup size dal and veg... It was pure cheating! I had paid for a full size...