Zomato Complaints & Reviews

Hey i order food from through zomato due server issue my current location is showing another place... But i mentioned whole address for deliver now your delivery boy calls in customer care said the address is far 3 km from online location but i already mentioned whole address and i received call from zomato customers care and last name is radhaeshe said we can't deliver your and we didn't give you refund please escalate this matter to ceo but we didn't provide you refund now this is the policy how you treat your customers

My mobile number is [protected].

I placed an order with zomtao mumbai for hotel lijesh as follow on december 8 2019 at 10.28 for following item
"1 x1 idiyappam with egg curry" and arrange payment through paytm for rs 116 suddeny i find promotion code number not applied so i went to cancel the order
They send me two messages "since your order preparation has already begun we would not able to provide with you refund"

"do you really want to proceed with the cancellation"

I have seen their only one message due to some net problem as follows

"do you really want to proceed with the cancellation"

So i replied yes and ordered the same item within two minutes and paid the amount of order.

Now they are saying we will not refund you the amount which i paid through paytm rs 116.

I was in opnion they will refund me amount so i place an order for same item within few minutes

I requested them many time on we chat but they are not give me reply

Please help me

Contact

Kailash hardasani (Tel no [protected])
Email [protected]@gmail.com

I ordered 500 gm kaju katli order no. [protected] on 06/12/2019 from lakhamal amritlal sweets katni but my order was cancelled by the company since i was unable to take their calls. I called them back after 2 minutes the delivery boy said your order is cancelled though he was at my door step he refused to give my order to me. He said he has been given the right of consuming the foods once the order is cancelled. I again ordered the same by order number [protected]. This time money has been deducted from my account but zomato is showing your payment is incomplete... How can you cheat people like this. I want my refund plz don't cheat on people. Its our hard earned money.. Very upset

I ordered food from the zomato app. After placing the order an amount of rs203.46 got debited from my bank account but the zomato app still shows that the payment could not be processed. I placed the same order twice, but the payment wasn't processed. The order numbers are as follows :
[protected]
[protected]
The upi reference for the payment is :[protected]
Please check the status of the order and refund the money.

Date - 05/12/2019 order number - [protected] pune
Client number - [protected]
We ordered at chaitanya parath restaurant, kothrud for below mention order as 1 paneer tikka, 1dal khichadi and 3 butter naans.
But we received garlik paratha instead of butter naan.
We did not received expected order, we never eat parath so why should we suffer..?? We all 3 peoples slept without eating the same.
Its absolute worst experience.

Respected sir/mam,
What is this?
Which things you are considering and giving me 61 zomato credit of my next order.
I paid you whole amount of my order and your order received is not eatable and i want to whole amount of my order and inconvenience cost also. But you are not given to me my amount you are giving me a beggar amount to of 61 zomato credit.
You looks below images and if you think it's eatable then i given you again same amount.

Thanks and regards
Chandan singh patel
[protected]@gmail.com

Order id: [protected]

I have ordered 3 pizza from ovenstory on 16th nov 2019 and prepaid the amount of 1198 through zomato. The payment and order was accepted. Later ovenstory cancelled the order and the same was informed to zomato and they agreed to refund it within 24-48 hours. Now it’s been 3 weeks and i am running from pillar to post to rectify this.

Can the refund be expedited?

Hello zomato,
What is this why you are blocked my zomato account. Which activity due to misbehavior from my side. I want to use my zomato account. So please i request you start my services on zomato platform. I will wait for your further response.
I called you many times but each and every times fraud person pick my call and want to otp of my phonepe account. Please be carefully and delete cheap numbers like [protected], [protected], [protected], [protected], [protected].

My zomato account email id is [protected]@gmail.com and my mobile number is below:-

Thanks and regards
Amit singh rawat
[protected]

Sonali saxena (Zomato)

Nov 26, 8:29 am ist
Hi deepti,

This mail is in regards to your order id: [protected].

We would like to inform you that we've initiated full refund from our end, which should reflect in your source account within 5-7 working days.

If still there's anything else we can help you with, please reply on this mail. For a quicker resolution, do ping us on the in-app chat support.

Regards,

I’ve order from zomato on 21 nov 2019 and one and they deducted amount around rs. 200 and something but the restaurant canceled my order. I’ve been asking my refund since last 14 days and they just kept me saying there is a technical issue and your amount will be refunded within 4-5 working days but its more than 14 days and till now they just kept me waiting without returning my money.
Sir/madam i would like to ask the government to take action against this fraud
Zomato so that no more normal person could face the same issue. Please modi ji please sir take some action against it. Please naredra modi sir please

I made an order in dominos as in the app it was stated that 50% of[censored]p to 100. I placed the order by applying the promo.. Every thing was good.. But while checking out, the original amount was deducted. After the payment i was shocked to see that even though promo code was applied, the amount was showing as the original amount (Great trick to deceive the customers). I contacted the customer care.. But no proper response.. They asked me to contact dominos.. When i contacted dominos they asked to contact zomato.. It was clearly evident that they are not ready to solve the problem instead making me wandering.. Again i contacted zomato customer care and now they started replying lethargically.. Like whatever u do its not going to affect us.. We are not going to solve it.. So for the people out there.. I[censored] pay and ordered something.. Even if it is not delivered no one is going to take the responsibility.. Beware!!

I want to refund my order fees so i call the zomato helpline no. And then he tell me that the amount will be refund on your bank account. So he gave me the link and i open the link fill the all details in it and then he ask for otp i entred otp and 10000 rs is deducted from my bank a/c

So kindly refund my money that was deducted fraudly by my account and my fees of wrong order

The delivery boy was fraud... He said that "mam, apna phone dikha dije" then he sets 5 rating for himself he is a cheater!!!
In future i can't trust on ur company because o[censored]r employees so be careful in selection of the employees otherwise the customers will surely boycott ur company. I am really very upset with him and i can't beer it in future.

Items: 2*Paneer Butter Masala Lachha Parantha Combo, 1*Gulab Jamun(2 pieces)
Ordered On: 16 Nov 2019 at 2:47 PM
Total Amount: Rs. 363.00

My request for the refund of Rs. 363.00 is still unresolved by zomoto and not getting a proper reply.
I am very disappointing with their support chat, it seems like there is no human into the support. Only bots are replying the same thing again and again.

Hello, i would like to tell you that zomato has done fraud with me he took money from my debit card and did not deliver the food, when i asked for the return they did not replied me properly even said we will refund you it’s been 3 days, it’s complete fraud by zomato team, kindly refund my amount or else legal action ready for you including resturant.
Fraud details :-
Resturant name - the china town dda market vikas puri new delhi
Order id -[protected]
Date of fraud[protected]
Amount -1186
I hope resturant and company will willing my amount.
Thanks
Adnan shiekh

Yesterday 02.12.2019 i had placed an order with zomato order no order+id2191186. Quantity and quality of food is worse and i mailed up to zomato for support but they gave a casual response... Myself and my family ate that as we were left with no option and faced severe food poisoning. I raised a complaint but no response from zomato. I need justice. Please help.

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had ordered for food via zomato at punjabi nawabi and i forgot to apply zomato gold. When i wanted to apply zomato gold, customer care said that i cannnot cancel and reorder as the restaurant has already prepared my food. (Within 1 minute???) when i argued about this, they cancelled my order and without refund and gave information that i refused delivery. I have screenshots wherein i have not refused delivery but they have cancelled my order stating that i have refused delivery. Customer care was not supportive and they did not respond to my messages.
My family had to go hungry as they had a bus to catch to chennai and my children and wife and senior citizen mother was left without food. Zomato customer care is horrible

It occurred on: 2/12/2019

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back t.

Yours faithfully,

Sunil monteiro

Order number: [protected]

Dis compaint is regarding order id no. [protected].
i have recieved spoiled food and in spillage condition from (port 15 saltlake kolkata) i have also sent the pic to customer care, but dis agent( waqar ) have paid no heed, where u can clearly see dat the packing has not been done properly. when asked for replacement dey r providing me an apology.
i have not paid 598rs for an apology. they have wasted my time and money. pls look into the matter .

There was some deal to be offered on this order when placed it was not showing so i have cancelled the order immediately (I think within a min). I have tried to contact restaurant number given in the zomoto many times but it was not working. If you see chat records i have informed this to your executive as well about that when he asked to inform restaurant about it. By the time they got notified food was prepared. If you see i have placed similar order second time as well with offer applied (Which was not working in earlier order) but only one order was delivered so why should i pay for two orders?

Amount is not that big that i should spend so much time on it however i am witnessing the zomoto experience what i have heard from others by myself and unfortunately that's true.

We had order something from zomato the adress was correct but the delivery boy said that it's showing something wrong so we talked with customers care executive name ankit team leader he is saying that your orders is cancelled and you are not going to get any refund rudely how a person is earning money he know itself so without refund you can understand so kindly go through it