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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Jun 1, 2026

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710

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Zomato reviews & complaints page 208

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I placed an order thrice with a restaurant which declined my order twice and did not deliver the third order at all. Eventually i had to cancel my third order. Zomato support executive assured me a full refund of rs 252 and offered me a "free meal" promo code of rs 50. However, they refunded only rs 202 instead of rs 252. When i complained, they repeatedly gave the same excuse that the remaining amount has been given as a promo code. Is that what zomato means by "free meal" promo code? Not refunding the complete amount and converting the amount paid into a promo code and marking it as a note of apology for my inconvenience? Extremely unprofessional. I want my full refund of rs 252 asap. Its not a matter of rs 50, its a matter of cheating the consumer which is completely unjust.

Order number [protected] dated 20th november 2019 at 9:00 pm

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Danish Aman

from Chennai, Tamil Nadu

Nov 22, 2019

Zomato charged me full amount for the food and delivered half quantity and in return says apologise for the inconvenience and they will return 207 rupees as a promo code refund
This is totally fraud.

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I had order my food from kfc via zomato at 1:01 pm dubai time.
At 2:30 the food was still not delivered. I informed zomato via chat to cancel order, they stopped responding and at 4pm they mention food is delivered. Like seriously??? When i called kfc they mentioned that they cancelled the food from their side. Now i lost money and received no food either. How to escalate this?

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Online GK Test

from Noida, Uttar Pradesh

Nov 21, 2019

Too bad service, I have ordered pizza from the pizza world on 15/11/2016. it was worst no one can eat that pizza. they charged about Rs.250 for this worst pizza. I think they don't even know how to make pizza. I request you to ban this food court for delivering for zommato. it's spoiling your name.

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Madhva More Valaga

from Delhi, Delhi

Nov 21, 2019

My order was exchanged. I got another food.i took the support of zomato.they squad that they will refund my money within 7 working days.i ordered it on 3 Nov and today its 11nov I did not got my money till today

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I've ordered food from kfc thru zomato on 20/11/2019 at 2:05 pm uae time, and in app its shows still preparing in kfc kitchen. I dont think kfc need such time to prepare, and there is something wrong with it.

My order number from zomato is : [protected]

Hope i will get my food ordered asap to eat it!!!

My contact details are,

Phone : [protected]
Email : sabir. [protected]@gmail.com

Zomato customer support has been notified about the posted complaint.

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M

Mitesh Ranjan

from Delhi, Delhi

Nov 21, 2019

Mob.no.- [protected]
Card no.-[protected]
My sodexo meal pass card is credited with 297/- on 10/11/2019 at 9:50pm
Plz look on to the problem and kindly help .
Thank you

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Hi zomato has blocked my online delivery for no reason.

When checked with their support team, they gave no reason and mentioned its system generated block and cant be revoked.

When asked multiple times, they mentioned that there are multiple numbers associated with this zomato account and then i realized that due to some mistake on their end, the contact number on my account was incorrect for which i asked them to correct. These people instead of correcting my phone number blocked the same.

Zomato customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400081

I had ordered pizza from domino's on 2nd november 2019 where i have received a message that i will get my order within 30 mins. But after almost 55 minutes my pizza was delivered. Domino's if deliver pizza after 30 mins, give order for free. When spoken with domino's they agreed for refund and they proceeded refund to zomato. Same has been attached. On contacting zomato, they are saying since i had ordered through domino's, i have to ask them only. But domino's had already given refund to zomato since i had ordered through them. But zomato is declining that they have not got any such refund. And again saying to ask domino's.

I want my refund of rs.604

Zomato customer support has been notified about the posted complaint.

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M

mad mak

Nov 21, 2019

I ordered quinoa wrap in Zomato for 100rs but i got rosted peanut which is 60rs. I enquired with customers support they said write feedback for the hotel. Very worst response. I need refund. That food i haven't touched till now.

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Address: Pune, Maharashtra, 411061

I placed an order while walking home from office and by mistake the app picked up my office adress as the delivery adress.. I immediately tried to use the contact support option to update the adress where i was given only one option of contacting the delivery guy who didnt even pick my call. I tried cancelling where it was mentioned that i would not get a refund. Now this is ridiculous. I can understand if the food had been prepared and may have gone to waste, still a cancellation fee is acceptable not the whole order amount. Here they are taking the whole amount and this is very pathetic service and also cheating. When i contacted support post cancelling the order they are just adamant that this is their policy. The process is money making and not customer centric. I see many complaints against zomato and can only request that some action be taken against them.

Zomato customer support has been notified about the posted complaint.

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Mayank Singhania

from Gurgaon, Haryana

Nov 20, 2019

Zomato has send me expired food and they are refunding the money.

Mayank Singhania's reply, Nov 14, 2019

Order no. 2108581797

P

patodiyash

from Bengaluru, Karnataka

Nov 20, 2019

I ordered something from Zomato with the order id - [protected]. The order was not delivered to me because the delivery boy was not able to track the location and was so rude saying that neither u will get the refund nor the item u ordered. So kindly refund my amount or refund me in the Zomato wallet so that I can use it ordering something else.

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[email protected]

from Delhi, Delhi

Nov 20, 2019

Zomato is showing restaurent near you till 20 km, but delivery boys are not delivering more than 13km. I have go through this problem tonight I.e.[protected] two times, in both the times i Have waited Around 1.30 hr when I am calling the delivery person he said we won't deliver more than 13km for which I have already Paid.

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Zomato provided zomato credits of ₹1000 for renewing my membership. But unfortunately i am not able to use the credits. Customer chat support directed me to email [protected]@zomato.com. As directed i emailed my concern and a ticket was generated 1956851. The ticket was closed after 48 hours without resolving the issue. Post that i followed up through chat support as this is the only way you can connect with the customer support team. From last 8 days they are promising me for resolution within 24 hours. But no results

Zomato customer support has been notified about the posted complaint.

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ullas Hc

from Bengaluru, Karnataka

Nov 20, 2019

[protected] order number issue...try to cheeting us

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Order Number: [protected]
I ordered cookies and had already paid for it, it wasn't delivered and they are saying my location was incorrect even though i used a previously saved location in the app. No refund was granted and horrible support was received. Zomato should learn from swiggy and be loyal to their customers. I have 100+ zomato orders and the kind of reception received will never make me use this app again.

Zomato customer support has been notified about the posted complaint.

Nov 19, 2019

Updated by Govindk233636 Order Number: [protected] Order : Coconut Cookies and Chocolate Cookies Date of Order : 11/11/2019 ( 6:41pm) Total Amount : Rs.207/- Mode of Payment: UPI Register Mobile Number : [protected], [protected] Issue : I Placed a Order from the Zomato at that time the Accepted the Order and after Payment they said that they didn't Deliver the order to that Address .. and they dined For that and also they didn't Give a Refund For the paid amount... after i Tweet and Somebody Called me From the Zomato and Misbehaving with me and they said to the That They give a Link and he has to fill All the Details and then they give a Refund and he Misbehaving with him.. this is not justified .. EXPECTED : wants Refund ans Apology latter from the Zomato

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Address: Ajmer, Rajasthan, 305001

I paid online through pytm but the order was not received as delivery man was wrongly informed abt the location which was different from the one i mentioned
It was the fault of your system n miscommunication i ddnt receivd my order n delivery man has accepted this that he was nt able to deliver due to location issue he faced thts not my lookout
I gave the correct address
Kindly refund my amount to the PAYTM acnt or anywhr
Zomato is getting worse day by day
Not only this dialled some fraud Cc no. Of zomato evn that ### took all my money from my bnkaccnts
Do something regarding these frauds
U r degrading ur image

Zomato customer support has been notified about the posted complaint.

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Ritwik Ricky

from Dhamtari, Chhattisgarh

Nov 20, 2019

My two orders which was cancelled.I haven't got refund yet of that order.Boyh gher order was done today in16/11/19

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Address: Faridabad, Haryana, 121001

I ordered cake (from Theobrama via Zomato) and had already paid for it, it wasn't delivered and they are saying my location was incorrect. I got a call from delivery boy and he said my place is far for delivery and he can't come and disconnected the phone. My point is if Zomato doesn't deliver at particular location then why do they accept the orders for that location ( Definitely it is a fraudulent conduct of making money). No refund was granted and horrible support was received.
Moreover in the complaint status they are stating no one was available to collect the order. I checked with my society security guard as well as there are CCTV camera's. No one from Zomato has come to deliver my order.

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A

Ayu Shukla

from Mumbai, Maharashtra

Nov 20, 2019

Please provide my refund for order whoch got cancelled by ovenstory pizza. Refund is for 133Rs. Order Id: [protected]

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Address: Kg signature city G1 1009, Chennai, Tamil Nadu

I ordered ice creams and had already paid for it, it wasn't delivered and they are saying my location was incorrect even though i used a previously saved location in the app. No refund was granted and horrible support was received. Zomato should learn from swiggy and be loyal to their customers. I have 100+ zomato orders and the kind of reception received will never make me use this app again.

Sep 18, 2020

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

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Hello i'm oder on 7/11/19 oder i'd [protected] i was cancelled my order because of some reasons before food cooking, then i raised cancellation zomto team promised to me refund will instead 24 hrs but still today onwards 18/11/2019 if i contact zomato team they say to me some technical issue please be wait 24hr, to day midnight, tody eving why u people doing this worrest experience with zomato

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Address: D-602, Lodha Park, Manpada, Sandap, Dombivali East., Thane, Maharashtra, 421203

My friend had ordered a cake from zomato app on my behalf. She had keyed in the same address that is printed on our electricity bill. The delivery guy refused to deliver and then, he cancelled the order from his end stating that we were not there at home. Which was not the case. My husband was at home at that time. How could a delivery person take a call like this. Denish the cake shop, dombivali east - this was the cake shop i had opted to buy from. Later my friend only got the message that the money can't be refunded for the food was prepared and you were not at home. Really. A cake's shelf life is not that short to begin with. My husband was very much home. Who ate my cake. Who pocketed my money. Stop this scam dipendra goyal. Give my money back. My order number is [protected]

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Address: Hyderabad, Telangana

I already paid for my order but their is system issue so zomato did cancellation but its my amount i need my refund because its not my mistake its zomato company mistake as customer policy you should not take amount from customer pocket of your system mistake, if it is my mistake i will leave but its not my mistake they din't deliver because of wrong location but i gave the exact details in written of my location with landmark. I am raising the complaint that the service is worst and i was a loyal customer before using with my parents mail id to order food. This is not the right process because i dint get food also and i dint get my amount also, how is this a right policy.

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I oredered my food from zomato, the delivery guy couldnt deliver the order to me, so the zomato guyz cancelled my order, they cancelled order not i and since it was a prepaid order, they charged me so much and also didnt refund me and their executives were shouting at me and had no manners to talk to customer. No manners they have to talk to customer

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Deepa Sinha

from Bengaluru, Karnataka

Nov 18, 2019

My friend had ordered a cake from Zomato app on my behalf. She had keyed in the same address that is printed on our electricity bill. The delivery guy refused to deliver and then, he cancelled the order from his end stating that we were not there at home. Which was not the case. My husband was at home at that time. How could a delivery person take a call like this. Denish The Cake Shop, Dombivali East - this was the cake shop I had opted to buy from. Later my friend only got the message that the money can't be refunded for the food was prepared and you were not at home. Really. A cake's shelf life is not that short to begin with. My husband was very much home. Who ate my cake. Who pocketed my money. Stop this scam Dipendra Goyal. Give my money back. My order number is [protected]

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Address: Kamal parag 3rd floor plot no 2, n.s. road 5, j.v.p.d scheme, Above Alpha Kids School, Mumbai City, Maharashtra, 400049

Please note i immediately cancelled my first order with tewari bros and your chat mentioned that the money cannot be refunded as food under process. How is it possible? The same order i placed again the food preparation is still under process even after 8 mins. Request you to please refund my money. This is not acceptable from zomatoe. Kindly accelerate this matter. Awaiting my refund tnx

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Address: B- 204,shiv prasaad apt govind bhagawati complex,nalla sopara east, Mumbai City, Maharashtra

I order something from zomato. After some time i seen i mention my old address by mistake i called immediately to my food rider and request him to please deleted to my correct address. He behaved rudely and told i can't deliver there order will cancel. While the difference between that and my correct address is 2.3 km. I chat to zomato their excutive call me and told told please wait i will request to rider for deliver their. After some time he told that delivery is not possible at your address i asked him for refund he told that as your food all ready prepared hence refund not possible. I told him again so please deliver my food at my address i don't have bike or cycle otherwise i come there. He told both are not possible and disscunnect my call

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Address: Whitefield, 560067

On 16th november 2019, at about 11 pm, i ordered a food item from zomato. I entered the right address - but customer care contacted me and said that my order not delivered in my address and not refund my amount too. Then received a message saying my delivery has been cancelled. My money was not refunded.

I would like a refund. The amount was 359 inr.

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Nishudit

from Delhi, Delhi

Dec 10, 2019

No solution till now. Zomato is very poor and cheap I want to refund my amount. They are cheaters

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Address: Thane, Maharashtra, 401202

The offer on Zomato promised third meal placed on the app free upto 200 as a compensation on ordering two times prior to it with using the promo code "FREEMEAL".I ordered twice on Monday and on the second order after applying the promo code on the cart page it showed " your next meal is on us" and it was contingent on placing the next order within 7 days. Today i.e. Saturday I tried to place my third order from Zomato this week and I wasn't able to apply the aforementioned promo code. It said, "couldn't be applied anymore". So, basically I got scammed by Zomato. I'd read the details of the promo code and it clearly mentioned that any order placed next would be on Zomato and it would offer a maximum compensation of 200 on that order.

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Address: New Delhi, Delhi, 110027

This is a complaint against nuisance & unprofessional behaviour of zomato's delivery boy who's name is gulfam
As i am 100% sure about the address i have entered while ordering my food, but the delivery refused to deliver the food saying address entered was wrong & i had to pay 207₹ without even getting my food.
Also the way of talking of that gulfam (Delivery boy) was unacceptable. I would surely boycott zomato now onwards and will not suggest anybody to order food from zomato.
Delivery boys here are mannerless and are of bad behaviour.

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