Zomato Complaints & Reviews

I had ordered pizza from domino's on 2nd november 2019 where i have received a message that i will get my order within 30 mins. But after almost 55 minutes my pizza was delivered. Domino's if deliver pizza after 30 mins, give order for free. When spoken with domino's they agreed for refund and they proceeded refund to zomato. Same has been attached. On contacting zomato, they are saying since i had ordered through domino's, i have to ask them only. But domino's had already given refund to zomato since i had ordered through them. But zomato is declining that they have not got any such refund. And again saying to ask domino's.

I want my refund of rs.604

I placed an order while walking home from office and by mistake the app picked up my office adress as the delivery adress.. I immediately tried to use the contact support option to update the adress where i was given only one option of contacting the delivery guy who didnt even pick my call. I tried cancelling where it was mentioned that i would not get a refund. Now this is ridiculous. I can understand if the food had been prepared and may have gone to waste, still a cancellation fee is acceptable not the whole order amount. Here they are taking the whole amount and this is very pathetic service and also cheating. When i contacted support post cancelling the order they are just adamant that this is their policy. The process is money making and not customer centric. I see many complaints against zomato and can only request that some action be taken against them.

Zomato provided zomato credits of ₹1000 for renewing my membership. But unfortunately i am not able to use the credits. Customer chat support directed me to email [protected]@zomato.com. As directed i emailed my concern and a ticket was generated 1956851. The ticket was closed after 48 hours without resolving the issue. Post that i followed up through chat support as this is the only way you can connect with the customer support team. From last 8 days they are promising me for resolution within 24 hours. But no results

Order Number: [protected]
I ordered cookies and had already paid for it, it wasn't delivered and they are saying my location was incorrect even though i used a previously saved location in the app. No refund was granted and horrible support was received. Zomato should learn from swiggy and be loyal to their customers. I have 100+ zomato orders and the kind of reception received will never make me use this app again.

I paid online through pytm but the order was not received as delivery man was wrongly informed abt the location which was different from the one i mentioned
It was the fault of your system n miscommunication i ddnt receivd my order n delivery man has accepted this that he was nt able to deliver due to location issue he faced thts not my lookout
I gave the correct address
Kindly refund my amount to the PAYTM acnt or anywhr
Zomato is getting worse day by day
Not only this dialled some fraud Cc no. Of zomato evn that ### took all my money from my bnkaccnts
Do something regarding these frauds
U r degrading ur image

I ordered cake (from Theobrama via Zomato) and had already paid for it, it wasn't delivered and they are saying my location was incorrect. I got a call from delivery boy and he said my place is far for delivery and he can't come and disconnected the phone. My point is if Zomato doesn't deliver at particular location then why do they accept the orders for that location ( Definitely it is a fraudulent conduct of making money). No refund was granted and horrible support was received.
Moreover in the complaint status they are stating no one was available to collect the order. I checked with my society security guard as well as there are CCTV camera's. No one from Zomato has come to deliver my order.

I ordered ice creams and had already paid for it, it wasn't delivered and they are saying my location was incorrect even though i used a previously saved location in the app. No refund was granted and horrible support was received. Zomato should learn from swiggy and be loyal to their customers. I have 100+ zomato orders and the kind of reception received will never make me use this app again.

Hello i'm oder on 7/11/19 oder i'd [protected] i was cancelled my order because of some reasons before food cooking, then i raised cancellation zomto team promised to me refund will instead 24 hrs but still today onwards 18/11/2019 if i contact zomato team they say to me some technical issue please be wait 24hr, to day midnight, tody eving why u people doing this worrest experience with zomato

My friend had ordered a cake from zomato app on my behalf. She had keyed in the same address that is printed on our electricity bill. The delivery guy refused to deliver and then, he cancelled the order from his end stating that we were not there at home. Which was not the case. My husband was at home at that time. How could a delivery person take a call like this. Denish the cake shop, dombivali east - this was the cake shop i had opted to buy from. Later my friend only got the message that the money can't be refunded for the food was prepared and you were not at home. Really. A cake's shelf life is not that short to begin with. My husband was very much home. Who ate my cake. Who pocketed my money. Stop this scam dipendra goyal. Give my money back. My order number is [protected]

I already paid for my order but their is system issue so zomato did cancellation but its my amount i need my refund because its not my mistake its zomato company mistake as customer policy you should not take amount from customer pocket of your system mistake, if it is my mistake i will leave but its not my mistake they din't deliver because of wrong location but i gave the exact details in written of my location with landmark. I am raising the complaint that the service is worst and i was a loyal customer before using with my parents mail id to order food. This is not the right process because i dint get food also and i dint get my amount also, how is this a right policy.

I oredered my food from zomato, the delivery guy couldnt deliver the order to me, so the zomato guyz cancelled my order, they cancelled order not i and since it was a prepaid order, they charged me so much and also didnt refund me and their executives were shouting at me and had no manners to talk to customer. No manners they have to talk to customer

Please note i immediately cancelled my first order with tewari bros and your chat mentioned that the money cannot be refunded as food under process. How is it possible? The same order i placed again the food preparation is still under process even after 8 mins. Request you to please refund my money. This is not acceptable from zomatoe. Kindly accelerate this matter. Awaiting my refund tnx

I order something from zomato. After some time i seen i mention my old address by mistake i called immediately to my food rider and request him to please deleted to my correct address. He behaved rudely and told i can't deliver there order will cancel. While the difference between that and my correct address is 2.3 km. I chat to zomato their excutive call me and told told please wait i will request to rider for deliver their. After some time he told that delivery is not possible at your address i asked him for refund he told that as your food all ready prepared hence refund not possible. I told him again so please deliver my food at my address i don't have bike or cycle otherwise i come there. He told both are not possible and disscunnect my call

On 16th november 2019, at about 11 pm, i ordered a food item from zomato. I entered the right address - but customer care contacted me and said that my order not delivered in my address and not refund my amount too. Then received a message saying my delivery has been cancelled. My money was not refunded.

I would like a refund. The amount was 359 inr.

The offer on Zomato promised third meal placed on the app free upto 200 as a compensation on ordering two times prior to it with using the promo code "FREEMEAL".I ordered twice on Monday and on the second order after applying the promo code on the cart page it showed " your next meal is on us" and it was contingent on placing the next order within 7 days. Today i.e. Saturday I tried to place my third order from Zomato this week and I wasn't able to apply the aforementioned promo code. It said, "couldn't be applied anymore". So, basically I got scammed by Zomato. I'd read the details of the promo code and it clearly mentioned that any order placed next would be on Zomato and it would offer a maximum compensation of 200 on that order.

This is a complaint against nuisance & unprofessional behaviour of zomato's delivery boy who's name is gulfam
As i am 100% sure about the address i have entered while ordering my food, but the delivery refused to deliver the food saying address entered was wrong & i had to pay 207₹ without even getting my food.
Also the way of talking of that gulfam (Delivery boy) was unacceptable. I would surely boycott zomato now onwards and will not suggest anybody to order food from zomato.
Delivery boys here are mannerless and are of bad behaviour.

I have registered account on zomato food application registered on [protected] namely simran khurana. Yesterday i ordered milk badam from vendor oberoi fast food shop no.5 located near red cross market, jyoti chowk near shastri nagar jalandhar. They delievered coagulated and curdled milk badam, giving foul smell.
You are requested to take immediate necessary action against vendor and zomato and refund the spent money on product.

On 15th november 2019, at about 11 pm, i ordered a food item from zomato. I accidentally entered the wrong address - but i immediately contacted customer care, asking them to change the address, which they agreed to do. I then received a message saying my delivery has been cancelled. My money was not refunded.

I would like a refund. The amount was 373 inr.

I ordered food from zomato and paid online in advance. When the food is one or two minutes away as i was tracking the delivery guy on the app. He marked the order has been cancelled because customer was unresponsive. How can i be unresponsive when i am tracking the delivery guy and waiting for food. This is highly unresponsive zomato. Order no. Is [protected]

Hi...
We had an office party on nov. 4 and i ordered some food from zomato that day in afternoon. The estimated time of arrival of food was 30 minutes from a restaurant 15 minutes away from the delivery location. But it was delivered after 2 hours. I tried calling valet but all he was making excuses that your order is big and i don't have any conveyance to deliver, neither i have money to book the cab. He rejected my call many times as well. At last, he delivered it but it was all waste. I complained about same to zomato via mail.
They replied with an apology mail stating that they will refund some amount of my order in my zomato credit wallet and it will be available in 48 hours. It's been more than 10 days now and they have not refunded anything. All the time they are making excuse of glitch. And now they don't even reply on my mail. They are doing fraud only.

Kindly look into matter and provide me with a solution.