Zomato Complaints & Reviews

I was supposed to get a cashback of 20% on paytm for my first order on zomato. But till now no cashback is being received. I ordered my zomato order on 14/10/2019, but till now I received no cashback on paytm or in zomato credits.I tried to contact zomato support but no response is given. I was supposed to get a cashback of 52 rs as my order was of 260 rs....

I have placed an order through zomato but money deducted from my account for the order number - [protected].. But order not yet placed and money not refunded still. I have same problem for another order also [protected].. Check and refund my money.in my account money has deducted for both of the orders. Check and let me know the status. Thanks for addressing the problem....

Zomato charged me 170 as fine as they did not have change for 500 and spoke very badly and im a gold member paid 2000 as membership fees and they are telling i cannot use the membership they increase food price and give discounts and cheat customers i tried to talk they were not willing to listen as they wanted to cheat and take money for their mistake very i spoke to naresh yadav on zomato...

I had placed an order last night and wanted to cancel within 30 seconds after placing the order as delivery time was too high, but it was showing if you want to cancel the order refund will not be given and by mistake my daughter pressed ok.

Order id : [protected]

I requested zomato customer support to deliver the order if the restaurant has started preparing the order, they were very rude they said we can't help...

I ordered a elaichi tea chef special and a oreo shake. Which was was delayed due to zomato vallet vehicle issue. So the tea was not hot & the shake was not cold. So i asked the zomato customer support to refund my money as it was their mistake which was not delivered on time. But they refused clearly for the refund and said we take the feed back but don't give the refund. Is this appropriate because of them my money was wasted which was not...

Since PMC closure, we a restaurant in Goa requested transfer of bank account for Zomato deposits which happen weekly.
25september, v provided all details for the transfer to take place. Till date no responsible person calling us or giving clear cut information.
All they are saying is its not in our hands, Delhi office Luks into the matter.

Our money has been stuck with Zomato since 25Sept 2019....

I have placed my order and by mistakly i didnt change my address but i spoke to delivery boy and he told me okay he will delivery my order in another address too but after he got to know that both address differnce is 4-5km then he didnt inform me but when i rang him after 30mins then he just said sorry sir i cant deliver your order there its too far and telling me all the policies so i said oksy brother so whats the solution so he said you...

The subject order was placed and delivered without pepsi and fries for which they charge 119 + taxes. I called the resturant, they said they gave all the items to rider. When i call the rider, he said he didn't receive it from restuarant. Moreover the restaurant staff and rider was rude in their behaviour. It looks like some form of syndicate is running between them for late night food delivery. I put the complain to zomato on chat, but no...

Regarding the burned and salted food i have order the food from zomato the food quality was of full of salt even we can put in mouth also and burned too need my refund back to source my order id is [protected] which of 316 i will take this to consumer court because zomato has did this case before also but i have never complained last time but this time when i contacted their chat they are just copied and pasted message so i mailed that they...

Despite my message, the order arrived with a lousy packing. No containers were provided. Everything was packed in small packets. One of the packets, it seems was torn and the contents were spilled over other packet as well.
It seemed very unhygienic, so I didn't eat that.
When I tried chat, they said to reply to the mail. And on mail, they ask to chat.

I expect a proper resolution for the issue....

I order a meal today (Order id - [protected]), zomato valet called me for address i guided him. Again he called me to come down a 3rd floor as he was feared of dogs. I went there he wasn't there. I came down all the way he wasn't there. I came back home and he called that he was somewhere else. And asked me to come down again i said there are no dogs in stairs come and deliver at home. He said very rudely i will not come if you want you can...

Totally rubbish i was ordering one special plate and two butter naan but your delivery boy was delivered paneer lababdar, tandoori roti missi roti and churri naan with bill number HB056686 time 9:04 pm dated[protected] bill amount 273, KOT No. HG056697, am totally helplessness bcz i was calling many time your delivery boy but he was never pick my call and i was also call kumar rasoi sector 37, but he was tell me we are responsible this is...

I had placed an order for two cheesecake slices and I got only one. The delivery guy said he got 1 from restaurant and restaurant says they gave delivery guy 2. Frustrated I raised a complaint. Customer support wants pictures on chat ONLY. My internet was problematic and I couldn't upload. The customer care is getting impatient. I finally gave up. No other way to raise concerns. They say its policy.
Well good luck on policy. This...

I have been writing n sending emails to this company so called zomato. Such a poor service never had in past with any other companies. But this zomato really sucks. Everytime they have one or other issue. No resolution ever given. No body responds back on that stupid email on [protected]@zomato.com. That just how u guys fool ur customers. No option on app to type as well. Worst customer service. Will never order again from zomato. N will tell my...

I have ordered through Zomato with ORDER ID: [protected] where they have delivered wrong product (ordered Jumbo Biryani but received regular size ). After raising the complaint they are not responding to my email and replied over chat that they cannot refund my money. This is serious issue which Zomato is not taking seriously. The order was abive 500 rs and i would request refund.
I have attached the snapshot for same....

I had ordered pizza today, the estimated time was shoing as around 30min.
Restaurant accepted the order and the order was picked up on time.
But still it took double the time to deliver the order.
I had ordered the food for my mom and following the estimated time by zomato, she had her diabetes medicine 10minutes before the delivery time and she got the food after 30 minutes. This lead to her very low blood sugar level...

Respected sir/madam
I have worked for zomato. I don't know the exact date of termination. On that day when iam in online and doing my duty (Orders). One of the customer placed incorrect address and called me and told come to another address. I told to the customer that the address which you provided me zomato i can come because company gives me only 25 rupees and i explained my problem to the customer. Then i raised an issue from my...

So some time back, just as usual i was ordering my dinner from zomato, after the food got delivered i found a piece of stone in the gravy, i reported the matter to zomato straight away and the provided me a refund but next morning when i woke up i got this message saying my account is blocked due to suspicious activity. First of all i provided them with relevant and satisfying evidence when they processed the refund then they ban be rendering...

When i am trying to contact zomato they are saying that they refunded my money back. But i have not received a single penny i am facing so much irritated with their service this is not the first time happened and i am not the first person who got irritated with their service not in case of food delivery they are irritating us in case of refunding our money back so please help me with that...

Dear team,

I ordered for dynamic shrimps and customized thai green curry to fish fillet as i am allergic to chicken and avoid as much as possible. For that i paid an extra amount for changing it to fish fillet.

My food order was [protected].

However, i was shocked and extremely disappointed to see that the thai curry i ordered didn't have fish but it only had strips of chicken.

I...