Zomato Complaints & Reviews

I ordered in ZOMATO . But suddenly a message came that my order get canceled because they couldn't call me or my number is unreachable. So I called the delivery boy that time and told that that ph doesn't have signal so I told him to deliver by this phone number but he told it is cancelled and it cant be delivered and told me to chat for refund. And also there when I chat they told it cant be refunded or be delivered by my 261 rupees they cut. They are doing this kind of buisness. I want my refund with punishment for this fake buisness

My order id [protected]. I applied promo code diwali for this order and i didn't receive cash back o[censored]p to 70% after 40%.
[protected], this is order id of me on saturday from same restaurant, from same account, for same item for which i applied same code diwali n got credits back against the order [protected] from same restaurant, from same account, for same item for which i applied same code diwali which was applied successfully n got 40% but didn't get 20% credits. I think this explanation is enough. If you have doubt check these both order ids n give me credits what you promised. No response till now even after multiple mails, such an unethical company

Sir i am delivery partner in zomato.. Sir my id is terminated. My login id is [protected] sir its a humble request please open my id as soon possible sir meri koi glti nhi thi bhanja hai chota and he is just 10 years old usne xender se game ke sath zomato app samjh ke ye bhi le liya bus itna hi hua baaki koi glti nhi meri mother swear sir next time koi shikayat ka chance nhi dunga aapko plz plz plz plz

It is regarding the delivery of food which is ordered online through zomato application and clearly mentioned my address as aditya residency chandkheda and in the delivery confirmation also it's is mentioned as aditya residency chandkheda but it's delivered somewhere else "aditya residency motera and the executive told me to collect the order from motera location because of address confusion, please help and register my complain as this is not acceptable.

This is regarding order no. [protected] placed on 8th october. The order was 1 dal makhani and 1 shahi paneer from urban punjab restaurant in surat. The food delivered to me was not cooked properly and was tasteless. I had immediately requested the restaurant to change the food, but they were least concerned. Helpless, i tried to get help from chat support and have already shared pics of the food there.
I guess since it was a prepaid order, the restaurant was not concerned about maintaining quality and ensuring that it was cooked or not. The attitude of the restaurant was not professional at all. Why should i pay for such pathetic food and service?
We are ordering from zomato so it is responsible for the same
So, i sent an email to zomato regarding this. But still full refund of the amount is pending from zomato's end. The reply given to me was that even if you ask a 100 times, we cannot do anything about this.
Moreover no action was taken against the restaurant.

Hi team,

Order no. [protected]

I have ordered my food on zomato..
But later i have decided to cancel and order some things else. When i tried cancelling the order they informed thay this order cannot be cancelled as food was already started preparing.. But they have given an option to cancel anyways. I have proceeded with that option thinking they will provide some alternate option

But they have simply cancelled the order.. And there is no refund and there is no food for that order.. This way they have taken my money and food.

What is use of such option.
If they don't wanted to cancel the order they should not keep an option to cancel at any instance.. They will cancel the order and will not refund on that situation it seems. How this is a correct way.. Who is getting benefitted here.. They are simply looting customer's money with this option.

First they should remove that option.
And
I want my money back.. As i have lost my money which i have paid to zomato for no reason.

Regards,
Raviteja

I am not able to login to my account. When i reached out to their customer care helpline they said that you have to mail the issue we cannot do anything. I have mailed them 6 to 7 times, and no one has reverted till yet. I had a zomato gold account but unfortunately i am not able to use it anymore. I want them to revive my account or refund the zomato gold fees.

Money got deducted from my account but it still showed incomplete payment on the app and my order was not placed. I payed through gpay at 10:36 p. M on 2nd of november, 2019 in airoli, mumbai from pride hyderabadi biryani. I had to place a repeat order through paytm which got through; however, money from my previous failed order has still not been refunded.

I would like a refund.

When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. And today only i purchased zomato gold. So i please request you to activate my account.

I m trying to order my food for a long time but my account is deactivated. Please help me resolve this issue.

Zomato should atleast give me a reason why they did this. Please help...

Respectd sir,

I have owned a dhaba "punjabi zayka '
In kaithal (Haryana). Your one personnel which deals in kaithal. Name parshant from jharkhand i said him to add my dhaba on zomato. He took 500/- rupee for fssi license about 1 month ago. He didn't give no response to me he doesn't pick up my call and no contact. Please add my dhaba on zomato and give me my fssi license. You are kindly requested

I had mistakenly ordered the item to a wrong address and made payment for the same. The order was a cake and so i decided to cancel it and re order onto the correct address but to my surprise the agent started misbehaving and spoke very ill manneredly and did not provide me with their name either. Upon asking for escaltion number or mail they said its clearly written on the app can't you read. On asking for cancellation they said that the food is now being prepared so cant give me refund but cakes are pre prepared at shops and do not require any preperation but they still behaved inhumanly and like a robot providing me with their policy details. I cancelled the order and went to the same shop to find out that the same cake is being charged at an extra ₹200 on the app whereas on purchasing directly it was of a lower price.

On wednesday (31.10.19) at 8:26 pm we placed an order worth rupees 191. The delivery guy didn't deliver my order so i called the restaurant asked about it and they said the order was picked up. I waited all night and i didn't receive my order. I slept without eating that day. And the very next day at 3:54 am i receive a notification saying that my order got delivered. Seriously after 7 hrs they are sending a mail for the order i didn't receive. This zomato doesn't even have call support and the only have chat support which is a rebot and i couldn't explain my issue. I sent a mail regarding this but they replied it has been delivered. I literally want to what really happened and to who did my got delivered to or did the delivery guy ate my order. I also need my refund as i don't want to pay for the food that i didn't eat. I want my money back.

I order a pizza from zomato order no - [protected] accepted on date 01 nov 2019 time 6.2 pm and online payment of rs. 313/- is also deducted after that delivery boy confirm the order and after some time a call received from customer care the he is unable to deliver the food and will not refund the amount. I attached the screen shot of payment and audio clip of customer care talk said refuse to deliver the food and refuse to refund the amount. I really shocked

Kindly help me as soon as possible

Ajay singh
Mob no-

Hello sir
My self harsha varma. Today i have ordered food from zomato { box 8}. Which was not delivered but on website the status of that ordered food is showing 'delivered', so for that i called on restaurant number and talked to them about the food delivery status, he said that he cancelled my order and will convey this message to zomato for refund because he cannot deliver that food at my location, and about this cancelation he told me after one hour when i called him to asked the status. And even my chat support on zomato is also not working.
I want my money back and for that i want you to solve this problem asap.
Restaurant number { to whom i talked on call} :-[protected]
Ordered food from :- zomato - box8 - nerul-navi mumbai
Order id :- [protected]
Email add :- [protected]@gmail.com

Zomato has auto deducted 97 rs from my paytm wallet without giving any notice, with out an order placed. I would like to know from zomato that why have they done this without any prior information, when i speak with the chat agent which is a bot, i do not get any satisfactory ans, i want zomato to keep human support agents also, so that they can understand customer's issues correctly, i want serious actions to be taken against zomato and also want a refund of my payment and make sure that in future these kind of activities doens't happens without customer information.

Order number: [protected]
Delivery agent - zomato
Due to some reason, zomato delivery boy didn't pick the order and order got cancelled at 10.30pm, almost after 2 hours zomato cancelled my order.
I have checked with the restaurant they confirmed no one was there to pick up the order, moreover they are trying to reach zomato but no one responded. This is torture or rather very annoying... The kind of service they are providing its better they should stop the delivery service...

Hey, this is to bring to your notice that i am a genuine zomato user and have been using zomato since quite a long time.
My registered e-mail id is: a. [protected]@gmail.com
I am not able to get into my account and while logging in, it says *you are blocked from logging in.*
I have never ever used my account for any spam review or for any fake reviews or sponsored ads. I have always tried my best to be honest and give genuine reviews only whenever i have posted a review. I have done it always after trying and tasting the food my self.
I request you to please look into this matter and help me in anyway possible.
I was at level 12 connoiseur and have always worked hard to get and achieve this for the passion and love for the food i always eat and try.
Please look into this matter and help me get this back.
I would be really obliged.
I am reachable at:
Mail: a. [protected]@gmail.com

Yesterday night we have ordered chicken wings, order id - [protected] of rs.111. As we received a burnt food so we complained by chatting with the zomato agent and sharing the photo of the food. After that they refunded only rs.84. We then though to give a call to zomato. We called on [protected] mentioned in the website, the line was busy. Then we got a call back from +91-[protected], saying that he is a zomato agent and he is here for refund. We have been fraud of rs.6200 after that call. Right now i want to know that is zomato leaking the customer data base to other agents?? Orelse how can i get a call back from another no. As i have called the official no. Mentioned in the website. I am surely going to rise this issue incase its not solved.

Hello all,
This is to inform you about incident that happened with me day before yesterday that is 29th of october 2019.
I ordered 2 veg pulao from radhe dhokla vesu branch through zomato india they delivered stale item that was stinking like anything we had guest at home so we called radhe dhokla first they told they cant deliver food and me myslf have to come and receive food from there outlet
Now more surprising was response i got from @zomato india they told to inspect and within few seconds they replied me with a promocode of 234/- (Chrgs of 2 pulaos) and there terms where i have to order for whole 234/- or more to use full amount otherwise it will be dedcuted in 30 days. So according to them we consumer are fool to order from there app. To pay them delivery charge+surcharge too. Have to eat stale food delivered by them. Have to send our guests without eating for whom we ordered. And then also we have to use our own money in way they want. Is this a big brand like zomato india works. Hats off to there policy..
Please share with everyone so that they can be spared by food delivered by this fake companies like zomato.

I mistakenly ordered an item in zomato from the app and not able to cancel it. The cancellation option is not working. Not able to connect with them for cancellation. Very disappointed. My money is already deducted. I am really disappointed with the service. Please help. I ordered chilli chicken. My order number is [protected]. Please help. They are repkying late and now saying they cannot cancel and if cancelled they will not refund