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Zomato Complaints & Reviews

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Last updated Mar 26, 2024
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Zomato reviews & complaints page 209

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P
Parthasarathy J
from Bengaluru, Karnataka
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zomato never provided refund

Address:560022

Ordered food online with zomato on 8-october-2019. While the delivery assistant was about to deliver me the food i ordered, he called me and said, his vehicle was broken down hence he asked me to cancel the order promising me i will get full refund. Hence i cancelled the order. I reached out to zomato customer care and they said they can't refund the money. I raised a complaint in twitter, then i got acall from zomato, said they will credit...
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R
Roshan03
from Delhi, Delhi
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cancelled orders

My order was cancelled unintentionally and the delivery guy was very rude to admit it. I waited for 45mints and he said he would take 15mints to deliver. Later i went in for a while in my office and meanwhile he called two times and since phone is not allowed i failed to receive and he cancelled it.

I was just driving back and a few meters away when i requested him to be back and he deniedd

This is so unprofessional....
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D
Deekshapanku
from Delhi, Delhi
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not received the refund after 10 days also

I ordered food from zomato on 28 sept 2019,
My order id is [protected]
The food i ordered was paid by my sbi card and as i paid the site should transaction faliure i but money got deducted.
I have been asking these people about the problem from days and haven't got apt response yet.
It will be really grateful if it helps!!...
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A
AndyMac
from Bengaluru, Karnataka
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unsatisfactory customer service

I had placed an order via zomato on 01/10/2019 but the food was not delivered and i had made the payment online. I was refused a promo code for a fresh order when i was clearly entitled to and they denied me a replacement order. They had also promised me a "refund" of the amount that i had paid. I have the screenshots to back my claims. I was not provided the refund and instead, they have credited the amount to my zomato app. I am so unhappy...
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R
raj muskan vatsalya
from Mumbai, Maharashtra
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i place the order two times but didn't get dlvrd food...

Address:c4-1444 gomti mohalli near govt tubewell, Yamuna Nagar, Haryana, 135003

My name is chandra prakash i have zomato acc the name of raj muskan vatsalya... I have order the food rs 165 online paid by paytm bt deliver boy did not called me he was calling to diffrent number.. That number was not mine.. So that req cancelled.. I change number... Again i ordered same food online paid by payt... He did not called me.. I call to that deliever boy bt he is directly saying i will not come... Says i will not come... I sended...
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sara_jks
from Chennai, Tamil Nadu
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order rejected by delivery boy / refund denied by zomata

Address:Chennai, Tamil Nadu
Website:www.zomato.com

I ordered the food from sangeetha veg restaurent through zomato for the order value of 690 rupees via credit card on 11-october-2019 at 6.55 pm. I done through the registered account with zomato. My address was registered in that and this is not the first time ordered through zomato. Earlier, many times they delivered to the same address. I did this through zomato website and not through the mobile app. Today after collecting the food from...
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Ritika2504
from Gurgaon, Haryana
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zomato food damaged

Today i ordered my lunch from zomato-
The food order i received was not sealed and as it was chicken gravy momos the gravy spilled outside on the package. When i opened to have my lunch there was no gravy in the box. So i raised i complaint on zomato support. I asked them to take this order back. They said it cannot be done. I was told they can refund 40.5rs coupon codes. Zomato is taking customers for granted. Even after complaining...
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sayanmishra
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

zomato money refund

I placed two order from two different account on 25th september 2019, order #[protected] and #[protected]. Box 8 did not deliver the order to me as they do not deliver food to my address and they cancelled my order and initiated the refund. Also after 5-6 days when i contacted box 8 they confirmed they already refunded my amount to zomato.

When i contacted zomato via chat they said they escalated my issue and asked me to drop...
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Aneri Jain
from Nashik, Maharashtra
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refund on cancelled order

Address:245-246, B/3, kasturi plaza, manpada road, dombivli east, Thane, Maharashtra, 421201

I placed an order of cake and same got cancelled by mistake. I requested that kindly refund the amount orelse am ready to self pick it up. They are not agreeing to the same even after saying a lot many times. Also there would be no wastage of food for which they are charging me penalty. This type of response is not just acceptable from their end. I am a regular customer and such poor response from their side is just not fair to us...
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Sonali Manthan Ranjeet
from Delhi, Delhi
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less quantity of food received

Address:110059

This is to complain that i didn't receive what i ordered and for what i paid. I paid to punjabi angithi 231 rs including taxes for gravy chilly paneer in which i was suppose to receive 10 pcs of paneer. When i opened the box it just had 7 pcs. I need another box of 10 for free and give my money back. I also do not have any options on application to chat with agent. What kind of service are you guys giving....
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Sanidhya Rai
from Noida, Uttar Pradesh
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delivery boy took the food

Hi i ordered from backstreet kitchen.
Sanidhya rai
Order number [protected]
The delivery boy name was rohit bhati
His number was continously busy and he was not picking up the calls i have 2 number 1 is provided by zomato and from another number he gave small ring 2 missed calls. At 1:07 and at 1:11am he did formality to show the company that i called the customer but he gave small ring and ended up the...
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Address:411030

Respected sir/madam, my name is anand chopade, my mobile no is [protected] and my order id [protected]. 2days before on 08/10/2019 i had ordered food online through zomato. I ordered chicken lollypop dry which price is rs.190 and after getting discount i had paid rs.136 for that item on online but when i get delivery of my food i got the item fried chicken lollypop which price is rs.130. And i have complaint about this many time through their...
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Address:Calicut Bypass Road, Palakkad, Kerala, 678001

Cruzo cafe is not being listed properly on zomato and it always shows closed for delivery status and no orders are getting placed for us. Customers are not able to place the orders too. Attached the screenshots of the issues for reference. Zomato has already been informed about this a week back. There is no response from zomato yet even after speaking to them over phone/emails. The unique ticket number to track this is given as 4961764. We...
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Address:C-714, SAGAR PARK,AMRUT NAGAR, NEAR R CITY MALL, GHATKOPAR W-86, Mumbai City, Maharashtra, 400086

Hi Team,

Please note that the order paid today for Meal Box to Granville Greeens in Ghatkopar via Zomato app was not fulfilled due to reason of wrong pin location whereas order was given for right address where I am currently residing in C-714, Sagar park, Amrut Nagar, Near R City Mall, Ghatkopar W -86.

The reason that my order was cancelled my money was not refunded was because the delivery vendor told as my...
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P
Parthasarathy J
from Bengaluru, Karnataka
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refund not credited to my paytm

Address:560022

I ordered food online with Zomato on 8-October-2019. While the delivery assistant was about to deliver me the food I ordered, he called me and said, his vehicle was broken down hence he asked me to cancel the order promising me I will get full refund. Hence I cancelled the order. I reached out to Zomato Customer Care and they said they can't refund the money. I raised a complaint in Twitter, then I got acall from Zomato, said they will credit...
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T
Tarun ShaSam
from Mumbai, Maharashtra
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extra money charged

Address:#43 18th cross roopena agrahara Bangalore, 560068

I had ordered food from zomato on
29th September
Order id [protected]
And I had paid through lazy pay
The delivery executive asked to make the payment again as the lazy pay amount will be reflected back to my account
I've paid my lazy pay bill and mailed zomato customer care
They hav so pathetic service
They dint even call me asked what happened

Mailed me saying that br...
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Address:Moradabad, Uttar Pradesh, 244001
Website:www.zomato.com/akola

Whenever i order food online through zomato the restaurants always send bad stale spicy food adultered juices.
Restaurants like chai nagri moradabad, chander's thirst moradabad, salad in moradabad, havstories & karkhana moradabad, albaik.com moradabad, the health cafe moradabad, masala bay amara hotel always send bad spicy food despite requesting, calling and instructing them to send fresh non spicy food, they always send bad stale...
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T
Tiwari Anjali
from Shahganj, Uttar Pradesh
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refund has not received

Address:Gautam Buddh Nagar, Uttar Pradesh, 201306

Dear sir,
I had placed a order on zomato on 27 september and also mentioned my address very clearly. When delivery boy called me i told him my address again. After one hour when i called him again and again he had not received my call and told me come on his place to pick a parcel because he was on cycle.
Zomato has initiated refund on the same day but refund has not received yet and it's a 13th day still refund has not received....
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S
sharma112
from Alwar, Rajasthan
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unethical and irresponsible behavior

Address:New Delhi, Delhi

Since the zomato app doesnt anymore provides the customers with 'cash on delivery' option, i opted to make payment for the placed order (Order no. [protected] at square pizzeria on 9 oct 2019 at 5:07 pm) through debit card.
Just when i received the bank's debit notification, the app displayed that the payment couldn't be processed. I skimmed through my message box and email to check what went wrong, however, no communication could...
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V
Venkatesh Madugundi
from Mumbai, Maharashtra
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I'm complaining about inconvenience with online payment

I have booked an order in the app, the amount has deducted from my account but i didn't recieve the order.
In the order details, they are showing that the payment is incomplete without refunding my amount.
I have waited for an hour and checked to track the order, i shocked to see that the order is not booked by showing that the payment is in processing. But after a while, they showed that the payment is incomplete. I hope u...
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