Zomato Complaints & Reviews

Zomato has auto deducted 97 rs from my paytm wallet without giving any notice, with out an order placed. I would like to know from zomato that why have they done this without any prior information, when i speak with the chat agent which is a bot, i do not get any satisfactory ans, i want zomato to keep human support agents also, so that they can understand customer's issues correctly, i want serious actions to be taken against zomato and also want a refund of my payment and make sure that in future these kind of activities doens't happens without customer information.

Order number: [protected]
Delivery agent - zomato
Due to some reason, zomato delivery boy didn't pick the order and order got cancelled at 10.30pm, almost after 2 hours zomato cancelled my order.
I have checked with the restaurant they confirmed no one was there to pick up the order, moreover they are trying to reach zomato but no one responded. This is torture or rather very annoying... The kind of service they are providing its better they should stop the delivery service...

Hey, this is to bring to your notice that i am a genuine zomato user and have been using zomato since quite a long time.
My registered e-mail id is: a. [protected]@gmail.com
I am not able to get into my account and while logging in, it says *you are blocked from logging in.*
I have never ever used my account for any spam review or for any fake reviews or sponsored ads. I have always tried my best to be honest and give genuine reviews only whenever i have posted a review. I have done it always after trying and tasting the food my self.
I request you to please look into this matter and help me in anyway possible.
I was at level 12 connoiseur and have always worked hard to get and achieve this for the passion and love for the food i always eat and try.
Please look into this matter and help me get this back.
I would be really obliged.
I am reachable at:
Mail: a. [protected]@gmail.com

Yesterday night we have ordered chicken wings, order id - [protected] of rs.111. As we received a burnt food so we complained by chatting with the zomato agent and sharing the photo of the food. After that they refunded only rs.84. We then though to give a call to zomato. We called on [protected] mentioned in the website, the line was busy. Then we got a call back from +91-[protected], saying that he is a zomato agent and he is here for refund. We have been fraud of rs.6200 after that call. Right now i want to know that is zomato leaking the customer data base to other agents?? Orelse how can i get a call back from another no. As i have called the official no. Mentioned in the website. I am surely going to rise this issue incase its not solved.

Hello all,
This is to inform you about incident that happened with me day before yesterday that is 29th of october 2019.
I ordered 2 veg pulao from radhe dhokla vesu branch through zomato india they delivered stale item that was stinking like anything we had guest at home so we called radhe dhokla first they told they cant deliver food and me myslf have to come and receive food from there outlet
Now more surprising was response i got from @zomato india they told to inspect and within few seconds they replied me with a promocode of 234/- (Chrgs of 2 pulaos) and there terms where i have to order for whole 234/- or more to use full amount otherwise it will be dedcuted in 30 days. So according to them we consumer are fool to order from there app. To pay them delivery charge+surcharge too. Have to eat stale food delivered by them. Have to send our guests without eating for whom we ordered. And then also we have to use our own money in way they want. Is this a big brand like zomato india works. Hats off to there policy..
Please share with everyone so that they can be spared by food delivered by this fake companies like zomato.

I mistakenly ordered an item in zomato from the app and not able to cancel it. The cancellation option is not working. Not able to connect with them for cancellation. Very disappointed. My money is already deducted. I am really disappointed with the service. Please help. I ordered chilli chicken. My order number is [protected]. Please help. They are repkying late and now saying they cannot cancel and if cancelled they will not refund

Hi,
Please take a note and beware with zomato as it is delivering low quantity of food and that too bad quality at hefty prices.
I ordered food through zomato app: order id: [protected] (24th oct. 2019, rs. 300, moon light punjabi restra.) but to my utmost surprise, the food was only few pieces of the ordered product as if the shameless zomato and the said restra. Were selling gold. To them, only customers money matters but they are not having any business ethics, integrity, shame or code and they don't honor contract of online business too. They can take the customers money but wont honor their own commitment. Totally shameless people in zomato.
I raised a complain : 1835894 and as expected, the shameless, greedy zomato customer care conveyed that they cant do anything and they have no say in the matter, even their website promises of changing the way we eat and put important on quality and quantity.
So it is my humble request to everybody to be ware while ordering food from these guys as the recent incidents and what happened with me points to the fact these are crooked shameless guys, vent on robbing and cheating customers and their delivery guys even sueing customers on the basis of religion and thus acting like an autocratic greedy company.

Sub: order number: [protected]

I experience very bad behavior from zomato customer service person and the food delivery person today.
I ordered from 2 restaurants today in pune from zomato.
1 from cake n ballon and 2nd one from taareef restaurant. The delivery from cake n ballon was delivered on time at my doorstep but the delivery from taareef restaurant was done 1 km away
The delivery guy called me to collect the food 1 km away from my house or he said that he will cancel the order. I sent my brother to collect the food fearing that the order will be canceled and i will lose my money.
When i compliant this to your customer service he said that it was my fault to give the wrong pin location. If the pin was wrong how come the 1st guy delivered the food to my doorstep without even calling to get the correct location.
After taking the delivery from the delivery person when we opened the bag the food was spilled all over the places in the bag. It seems that the food was opened or eaten by someone.

Attached is the photo of the food that was delivered.

Apart from such a horrible experience, i was also shocked by the way zomato customer service person spoke to me on chat making fun of me. I am really disappointed with the way i got the response from the zomato customer service guy. The guy was trying to bully me on chat.

I had written my review on this behavior on zomato review but they have deleted this review. Which means you can only write good review of zomato.

I've placed the order on 21 october. I made online payment for that order. The money was debited successfully but i didn't receive my order. I've consulted the zomato customer service and they've told me that my money will be refunded in 5-7 business days. But i didn't receive my money. I've consulted the zomato customer service again and they told me the money was refunded... This is atrocious!!

I have ordered food from zomato today in the evening.zomato accepted and then rejected.Also refusing to refund my amount.
I came out from yashoda hospital sat in my car and ordered food mentioning my delivery address.zomato accepted and after some time I got call of delivery boy that pin is showing different location .app shows the location from where the food is ordered and delivers only at pin location .my question is what is the significance of delivery address.
Zomato has no where mentioned this.
And if pin location and delivery address to be matched then why zomato has accepted?
Request you to arrange my refund with penalty on zomato.

I have ordered sweets through zomato and it was a very pathetic experience for me as my ordered cancelled and they have not delivered the order. Whereas i have given the right address and correct details to deliver.

As being a regular customer i want my refund back as soon as possible. It was very important for me to deliver item but got disappointment through your services.

Customer chat support team has totally denied to refund my hard earned money.

I am also working in a reputed organization and serving higher position but never ever disappointed my customers like this. It was faith on service what we have opted while using zomato as a customer but behavior and the way you declined to refund or redeliver was pathetic. I have all the chat details and call recording while communicating with service and deliver team and hopefully when it will be uploaded people will get to know what went wrong from your end. It was a matter of quick and reliable service which any customer can expect from you guys.

Kindly suggest the way refund as my half day has wasted for this small issues and very unfortunate to present sweets to important people in diwali and i can't forget this forever.

Even in my office people suggested to use swiggy but i was sure to take a reliable source like zomato. Awaiting your positive response before publishing these to social or professional sites.

I had ordered two items worth rupees 343 through zomato yesterday. The address was IIT Guwahati, Siang boy's hostel. The order never reached my address and the delivery executive cancelled my order as he had reached some other. He was not ready to go to my address as his GPS pointed him to go somewhere. The address in which the order was to be delivered was clearly mentioned by me and was previously served by zomato too. It was a saved address. Inspite of that fact, the man blatantly lied my address was not serviceable. Neither did I get my get my food, nor any refund. As a customer, is this how I am supposed to be treated? Even the customer care executive could not convince the delivery executive to deliver at the concerned address. The experience was really bitter. If I don't receive my refund, not only will I have to stop using zomato, but I will make none of my family, friends or social connections continue with zomato. As they might face the same fraud. I will attack all my proves below, the address I had mentioned and the order that was rejected. After all the problems, and my order getting rejected zomato started showing my area is not serviceable.

I had ordered 3 rotis, 1 mushroom bhaji, 1 biryani, but 3 rotis were missing when order was delivered, when i called shiv sagar restaurant they told delivery guy look at the order and bill, approves and only then he leaves for delivery whereas delivery guy says whatever is packed he just delivers without looking at it. I have raised a complaint on [protected]@zomato.com order id is [protected]

सेवा में
जनरल मैनेजर
(कस्टमर केयर डिपार्टमेंटल )
मैं रेहानुल हक़ o -45 गली नंबर 16 बरहम्पूरि सीलमपुर -53 मोबाइल नंबर -[protected]
मैंने 20 अक्टूबर को कुछ सामन परचेस किये थे जो मैंने ऑनलाइन पेमेंट कर दिया था सुबह 9 :30 बजे जो सामान लेने पे दुबारा कैश पेमेंट देने पड़े श्रीमान मैंने कंप्लेंट करने के लिए मैंने गूगल से जोमैटो कस्टमर केयर नंबर लिए जो नंबर था [protected] पे मैंने बात की जिसका नाम राजेंदर शर्मा दिल्ली राजपथ बता रहे थे मुझे कुछ messages लिंक मुझे मेरे मोबाइल नंबर पे सेंड किया जो नंबर मेरा है श्रीमान [protected] मेरे नंबर पे जो messages आये मुझे दो नंबर दिए सेंड करने को [protected], [protected] और मुझे एक कंप्लेंट कोड दिए GY336936 मैंने जैसे ही मैसेज इन दो नंबर पे सेंड किया मुझसे पिन नंबर मांगे मैंने दे दिया श्रीमान मेरे अकाउंट में RS . 2557 बैलेंस थे मेरे सारे पैसे ले लिया श्री मान आप को बता दू की मैंने 232 रुपीस के 2.50 ग्राम काजू की बर्फी मंगाए थे जो ऑनलाइन भी पैसे पेमेंट किया और कैश भी टोटल 464 देने पड़े उसके अलावह 2557 बैलेंस मेरे अकाउंट से फ्राड गैंग दवारा पैसे सरे निकल गए श्रीमान मुझे काजू की बर्फी बहुत मॅहगी पड़ी श्रीमान अगर मेरे कुछ समस्या का समाधान कर सकते है तो आप के हम बहुत आभारी रहेंगे

The order which i received was of very cheap quality. It was black and looked like it was burnt. It was costing around 160.
This is order id [protected] of my zomato order. The name of restaurant was harsha's foodex.
The order which i got was so bad in taste and half the quantity. It was a worst experience for me. This type of bad service is so disappointing.

Hi, this is an important and urgent request. I am staying in dubai. I have been ordering food from zomato. I prefer cash payments always. Today, i have accidentally forgotten to untick the save my card option while trying to place an order. I am now unable to remove the card number and the details saved.

Please remove my card details from your site on top priority. Kindly confirm once done.

I placed an order rs. 212/- on 20 October 2019 on 08:54 pm (ORDER NO. [protected]) with zomato app. Money deducted but didn't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app.

Sir i placed a ordered and make full payment. After some time when i asked for my order so their executive told me that your food is being prepared and will reach after some time. After that they told me that there is no valet to serve this order and not possible to deliver. This is the way they serve their service to their customer. I want to complain for zomoto.
My order id is [protected]

Order no.[protected],
On October 13, i ordered 1* Shahi paneer and 3*roti through "Shri Ram Dhabha". But the delivery guy dropped it and spoiled the order on road which resulted shahi paneer totally empty and spoiled in contact of sand and dirt in it totally uneatable and unhygienic.
When i asked about this, he was giving lot of fake excuses and ran away by saying contact zomato support for it,

So in all of this who has to take the responsibility of handling orders? as i didnt got what i have ordered as it was totally unhygienic and spoiled, What about the money i had paid for it?

It was totally act of playing with health, delivering road spoiled food.
Such incident is happening again after that Food eating problem of zomato delivery person and still same type is happening again. How can i be sure that zomato gives perfect food or spoiled/eaten food.

So, i hope zomato understand this and maintain their service quality, and REFUND my money either in source account or Zomato wallet because it was my money and i didn't received for what i had paid for.

Regards,
Naman Verma
contact number [protected]
Email Id- [protected]@gmail.com

I hope to get help as i think this is my last option.

1) i have placed a order as the option was there in zomato but the order was cancelled from restaurant and i don't understand why the option was even there if order cannot be fulfilled.

2) why should i wait for 5 to 7 days for refund. At the time of placing the order amount is deducted instantly then why the refund is in 5 to 7 business days.

3) the chat support in the zomato app is pathetic. Agent don't know how to even respond. If they don't know how to help they deliberately close the chat. This is with my chat with first agent.

4) second agent don't even know how to acknowledge any concern.