Zomato Complaints & Reviews

Hi,

I ordered a couple of things from zomato. The order id is [protected]. The chicken biryani from this order was missing. I called the delivery guy immediately. He said i would have to contact the restaurant. When i did the same, the restaurant refunded the money to zomato. It has been 14 days and i have been requesting zomato to pay my refund. They are denying the same and offering a promo code/ flat discount which i really don't want because the restaurant fasoos confirmed again and again that i should receive it as they have initiated the same to zomato when i told them about the refund not getting credited.

The restaurant has confirmed several times that they paid the refund to zomato and they need to credit it to my account. However, zomato customer support has been denying the same inspite of several requests. The restaurant says they cannot pay me the refund directly as i ordered through zomato and they would be the one giving me my money back.

The only response i received from zomato customer support is i will not be paid my refund.

On requestjng again and again, they told me to consider this as an exceptional case for not refunding and saying that this doesn't happen again when i requested that i need the money.

It is strange that i am getting such emails and not the satisfactory resolution.

I asked the zomato team to coordinate with the restaurant, however they are just denying to refund my money whereas the restaurant has confirmed several times that they have refunded he money and i should receive the same.

I request you to please check on the same and refund the money on priority basis.

Sir my name is vijay and i am working on zomato for the last eight months but now i getting less salary. Why because i worked for 10 hrs for the last two days and my earning is 610rs. Its too low. As part-timer its very low. Is that zomato considering delivery partners? Which means per hour i get 60rs what is this? Even i have 150 petrol expenses.. So totally my earning is 450 per day 225... Feel very sad... Please help the people who work as a delivery partner. After getting 18 touchpoints my incentive is 50rs why is zomato doing this? In trivandrum, this salary is very less to survey. Please increase the amount of payout why because this salary is not enough to order food from zomato. I am feeling zomato trying to cheat delivery partners. Not considering effort of them

Delivery boy canceled the food as he was facing difficulty in finding the location although location was updated properly.
He cancelled the order stating that he couldn't reach me whereas we already had a word on call, i guided him. Also called him multiple times to guide as he was being late but he canceled the order and lied about me.

Already informed zomato, customer care didn't help. Complained on twitter still they are not taking it seriously. Updated the pics of order, my call logs that how many times i called the delivery boy still got no update.
For just a refund of 103/- zomato gave such a bad service.

Call logs and order details have been updated.

My ordered food was not delivered and the courier boy denied at the last moment, why did not he said while placing the order.. And said i won't come to deliver the order and forced me to cancel... After cancellation zomato chat support told the amount will be credited within 4-5 days but after 4 days are over they denied for return. What is going on.. How they can keep the amount.. Plz help and resolve this issue and return my amount

I cancelled my order just after ordering it on zomato because i forgot to add the promocode. I talked to the customer executive through chat and he says that the order has prepared so there will be no refund. I mean what?? In just 1 minute they prepared the order. This is not acceptable from a company like zomato. Strict action should be taken by the responsible authorities on this thing.
Here is my order id: [protected]

I want to register a complaint against zomato.
Their customer service is extremely unprofessional. When we place an order they ask you if you have any special food preparation instruction. I mentioned that i do not want any cauliflower in the meal. Mentioned the same multiple times. All that i received was full of cauliflower. When questioned they simply said we cannot do anything about it.
They accept orders and then after an hour of waiting they cancel without any proper justification.
There is no contact number where we can call them. Only chat facility which is extremely useless.
As customers we face so much problems and they do not provide any resolution.
Kindly help by taking strict action against them.

Zomato is showing restaurent near you till 20 km, but delivery boys are not delivering more than 13km. I have go through this problem tonight I.e.[protected] two times, in both the times i Have waited Around 1.30 hr when I am calling the delivery person he said we won't deliver more than 13km for which I have already Paid.

I am highly disappointed by your service, on November/11/2019 at 11:10 pm i placed an order from your app restraunt name " WAT-a-Biryani" i ordered 1×mutton dum Biryani and 1× vegetable fried Biryani sub-total was ₹654 order and online payment was successfully accepted, after waiting for more than 1 hour i spoke to the delivery guy name " Sudama " he informed me WAT-a-Biryani is closed from past 7-8 months later my order was cancelled by your app (I DIDN'T CANCELLED IT ) and a refund of ₹484 was initiated. You have not provided any customer care number is it ethical ? Isn't it a fraud service which you are running ? Your application is showing restaurants which are closed from almost 7-8 months along with that accepting Payments and
Instead of refunding the full amount you're deducting 1/4th, i need my full amount back and provide contact number of your customer care, do the needful as early as possible.
Thanks,
[protected]@gmail.com

Order No. :- [protected]
Date : October 31, 2019 at 03:05 PM
Order From . :- PIYO,
Shop 2-73/1/1, Plot
30/A, Mega Hills,
Madhapur, Hyderabad
Order Contents :-
Magic Scoops:
1. Flavour - Dry Fruit, Belgium Chocolate
2. Topping - Chocochips
3. Syrup - Caramel
WHAT Was DELIVERED :-
Magic Scoops:
1. Flavour - VANILLA, CHOCOLATE
2. Topping - No Topping Present
3. Syrup - Caramel

I had complained about the same within minutes of the delivery, accompanied with a picture of the order. And I was assured of a full refund.
And since then I have complained them thrice.
But even after so many complaints and assurances of a refund, I haven't got a penny yet. It has already been 2 weeks.

Hi,

This is related to today's order delivery order number: [protected] from delivery person, the person was very irritating. He called us for delivery and i sent one person to pick it up but he didnt give the order and told him to wait and leave the location for next 50mins. Person is showing at location for order but neither he picks the call nor respond through zomato call.

We checked and called him multile times and he abused on phone and misbehaved with me and the person who went downstairs to take the order, this is not acceptable at all. My person went to his location which is aprox 1km away to pick the order.

I m sorry but this will literally spoil entire company feedback due to this, this is disgusting and very poor choice of delivery person from you guys. I want strict against the person or otherwise inform us if no action can be taken, we will discontinue entire my company team member business with zomato.

Hoping resolution and update on this asap

Regards
Nishant chaba

I am ordering food from zomato on 3 rd november and my order is not accepted by restaurant so they drop me message your amount will be refunded in 7 days but no amount is refunded and i have done mail on zomato but they tell talk to your bank then i enquiring on bank so bank person tells me no refund is done by zomato. And they give me rrn no but they show no results found showing.. Pls help to initiate my refunds
Rrn no.[protected]

I need assistanced because i am having a hard time understanding your chat executives. They are rude and misbehaved with me. Day before yesterday i ordered food at 7:30pm keeping grace time and guess what, it was delivered to me at 10:30pm, right after 3 hours.

I was on the chat with one of your executive and been chatting for an hour and without resolution, he/she canceled my order and disconnected the chat.

I again got in touch with a lady who as a token, gave me a voucher of 45.

I had another voucher of 627 rupees, which i used to place this order, and i wanted my refund.

Guess what then, she removed my that voucher as well from 1st november (Pathetic food and cold food it was).

This is pathetic and un-professional. There is no way i could reach you guys over the phone.

I am really unhappy. Why did she remove my voucher and it means alot to me 627rupee is not less.

I request you to please refund my money, not any voucher now, but refund my money in my bank account. Disgusting!!

My account has been blocked since many days. I've tried contacting zomato customer support but even they are of no use. I am unable to order food online even though i have purchased gold membership. It is going waste for me. I domt know why this has been done but this is an error and i am getting no help. My gold membership is also going waste. Please help me get my account unblocked for online orderding.

I tried to order food from yes yes hotel via zomato app and made a payment of rs. 141 using simple pay. Payment went through but order was never processed. So i tried to order again and made a payment of rs. 141 again via simple pay. This time order was placed and i was tracking the order. Suddenly i received a notification that it has been cancelled. So i called up the restaurant and he said zomato cancelled the order. Deliver guy never came to deliver the food and he never tried to contact me. I have contacted zomato customer care multiple times but everytime i got the same response that it cannot be refunded. Now, i've been charged rs. 141 twice to my simple pay account which is rs. 282. I told zomato to check delivery executive's call logs or query him if he even tried to deliver the order. Now, how will i cancel the order when he never came to deliver and did not even call me. Customer care should check from the app that i did not cancel the order. I need a refund cause i'd rather give it to someone who is need than paying zomato for something which i have not done.

Order ids [protected] & [protected].

I ordered domino's pizza using zomato app today. The domino's outlet cancelled my ordered and refused to deliver. The zomato app was showing your order is on the kitchen for the next 2 hours even after the order news cancelled by domino's and now the app shows the order has been delivered. I want to issue as complaint and want the order amount to be refunded.

It is very unfortunate that the application is not able to guide the zomato delivery valet to the correct address in a place like mumbai where you can pinpoint an address simply by using google maps in case there is an issue which delivery person is unable to use.
I was surprised that my recent order was cancelled simply because my number was unreachable due to the same being out if charge and was aghast by the fact when i checked to find out that the order has been cancelled due to false reason provided that i was unavailable at the given address. Additionaly i had to face the inconvenience due to order cancellation which was expected and not arrived and having received late knowledge.
Surpringly though the delivery valet had the delivery parcel he did not redeliver the same inspite of him claiming that he had the order and i having informed zomato service via chat to redirect the delivery boy to deliver the parcel.
This sort of service is very deplorable and request you to make good the damage and waste of time and money on my part immediately

These is greatly regreted that my order was not as per description and yet i was not able to get a satisfactory response neither from restaurant nor from zomato delivery boy
I waited for more than 2 hrs but couldn't get money refunded nor my order was replaced
Zomato been a reputated name has made such a error regarding delivery of the goods
I believe that after these complain i will be able to get some response

I orderd food from al-taj hotel, which is very much near to my house. The vallet gone to someother place, almost 2.5kms away from my house. And calling from there, then i got call from the customer care exicutive, mr. Chetan. T. S. He said ull not get refund amount and the order cannot be deliverd. And he is saying do whatever you want to do. Using abusive language. Please take action against this mordern day fraud people.

I have cancelled gold membership on 8.10.19 and zomato india not refunded my hard money of 1995/-.
They have stolen money from my bank and every time i contact them, they do harassment by false promises.
My bank account has gone below mab.
These frauds are cheating innocent people hard earned money.
Complaint number : 56795630.
Zomato order through which they stolen monet is: [protected].

My order got cancelled due to delivery address change . And everytime zomato representatives give me different answer. on mail they wrote, your refund has been initiated on 6th Nov . and in 24 hours it will be proceseed. but on chat they say wait wait and wait. they don t provide the refund reference no. I have read many cases of people being cheated by this fraud scammers zomato . please help me in getting my amou t back .