Zomato Complaints & Reviews

Hi,
Please take a note and beware with zomato as it is delivering low quantity of food and that too bad quality at hefty prices.
I ordered food through zomato app: order id: [protected] (24th oct. 2019, rs. 300, moon light punjabi restra.) but to my utmost surprise, the food was only few pieces of the ordered product as if the shameless zomato and the said restra. Were selling gold. To them, only customers money matters but they are not having any business ethics, integrity, shame or code and they don't honor contract of online business too. They can take the customers money but wont honor their own commitment. Totally shameless people in zomato.
I raised a complain : 1835894 and as expected, the shameless, greedy zomato customer care conveyed that they cant do anything and they have no say in the matter, even their website promises of changing the way we eat and put important on quality and quantity.
So it is my humble request to everybody to be ware while ordering food from these guys as the recent incidents and what happened with me points to the fact these are crooked shameless guys, vent on robbing and cheating customers and their delivery guys even sueing customers on the basis of religion and thus acting like an autocratic greedy company.

Sub: order number: [protected]

I experience very bad behavior from zomato customer service person and the food delivery person today.
I ordered from 2 restaurants today in pune from zomato.
1 from cake n ballon and 2nd one from taareef restaurant. The delivery from cake n ballon was delivered on time at my doorstep but the delivery from taareef restaurant was done 1 km away
The delivery guy called me to collect the food 1 km away from my house or he said that he will cancel the order. I sent my brother to collect the food fearing that the order will be canceled and i will lose my money.
When i compliant this to your customer service he said that it was my fault to give the wrong pin location. If the pin was wrong how come the 1st guy delivered the food to my doorstep without even calling to get the correct location.
After taking the delivery from the delivery person when we opened the bag the food was spilled all over the places in the bag. It seems that the food was opened or eaten by someone.

Attached is the photo of the food that was delivered.

Apart from such a horrible experience, i was also shocked by the way zomato customer service person spoke to me on chat making fun of me. I am really disappointed with the way i got the response from the zomato customer service guy. The guy was trying to bully me on chat.

I had written my review on this behavior on zomato review but they have deleted this review. Which means you can only write good review of zomato.

I've placed the order on 21 october. I made online payment for that order. The money was debited successfully but i didn't receive my order. I've consulted the zomato customer service and they've told me that my money will be refunded in 5-7 business days. But i didn't receive my money. I've consulted the zomato customer service again and they told me the money was refunded... This is atrocious!!

I have ordered food from zomato today in the evening.zomato accepted and then rejected.Also refusing to refund my amount.
I came out from yashoda hospital sat in my car and ordered food mentioning my delivery address.zomato accepted and after some time I got call of delivery boy that pin is showing different location .app shows the location from where the food is ordered and delivers only at pin location .my question is what is the significance of delivery address.
Zomato has no where mentioned this.
And if pin location and delivery address to be matched then why zomato has accepted?
Request you to arrange my refund with penalty on zomato.

I have ordered sweets through zomato and it was a very pathetic experience for me as my ordered cancelled and they have not delivered the order. Whereas i have given the right address and correct details to deliver.

As being a regular customer i want my refund back as soon as possible. It was very important for me to deliver item but got disappointment through your services.

Customer chat support team has totally denied to refund my hard earned money.

I am also working in a reputed organization and serving higher position but never ever disappointed my customers like this. It was faith on service what we have opted while using zomato as a customer but behavior and the way you declined to refund or redeliver was pathetic. I have all the chat details and call recording while communicating with service and deliver team and hopefully when it will be uploaded people will get to know what went wrong from your end. It was a matter of quick and reliable service which any customer can expect from you guys.

Kindly suggest the way refund as my half day has wasted for this small issues and very unfortunate to present sweets to important people in diwali and i can't forget this forever.

Even in my office people suggested to use swiggy but i was sure to take a reliable source like zomato. Awaiting your positive response before publishing these to social or professional sites.

I had ordered two items worth rupees 343 through zomato yesterday. The address was IIT Guwahati, Siang boy's hostel. The order never reached my address and the delivery executive cancelled my order as he had reached some other. He was not ready to go to my address as his GPS pointed him to go somewhere. The address in which the order was to be delivered was clearly mentioned by me and was previously served by zomato too. It was a saved address. Inspite of that fact, the man blatantly lied my address was not serviceable. Neither did I get my get my food, nor any refund. As a customer, is this how I am supposed to be treated? Even the customer care executive could not convince the delivery executive to deliver at the concerned address. The experience was really bitter. If I don't receive my refund, not only will I have to stop using zomato, but I will make none of my family, friends or social connections continue with zomato. As they might face the same fraud. I will attack all my proves below, the address I had mentioned and the order that was rejected. After all the problems, and my order getting rejected zomato started showing my area is not serviceable.

I had ordered 3 rotis, 1 mushroom bhaji, 1 biryani, but 3 rotis were missing when order was delivered, when i called shiv sagar restaurant they told delivery guy look at the order and bill, approves and only then he leaves for delivery whereas delivery guy says whatever is packed he just delivers without looking at it. I have raised a complaint on [protected]@zomato.com order id is [protected]

सेवा में
जनरल मैनेजर
(कस्टमर केयर डिपार्टमेंटल )
मैं रेहानुल हक़ o -45 गली नंबर 16 बरहम्पूरि सीलमपुर -53 मोबाइल नंबर -[protected]
मैंने 20 अक्टूबर को कुछ सामन परचेस किये थे जो मैंने ऑनलाइन पेमेंट कर दिया था सुबह 9 :30 बजे जो सामान लेने पे दुबारा कैश पेमेंट देने पड़े श्रीमान मैंने कंप्लेंट करने के लिए मैंने गूगल से जोमैटो कस्टमर केयर नंबर लिए जो नंबर था [protected] पे मैंने बात की जिसका नाम राजेंदर शर्मा दिल्ली राजपथ बता रहे थे मुझे कुछ messages लिंक मुझे मेरे मोबाइल नंबर पे सेंड किया जो नंबर मेरा है श्रीमान [protected] मेरे नंबर पे जो messages आये मुझे दो नंबर दिए सेंड करने को [protected], [protected] और मुझे एक कंप्लेंट कोड दिए GY336936 मैंने जैसे ही मैसेज इन दो नंबर पे सेंड किया मुझसे पिन नंबर मांगे मैंने दे दिया श्रीमान मेरे अकाउंट में RS . 2557 बैलेंस थे मेरे सारे पैसे ले लिया श्री मान आप को बता दू की मैंने 232 रुपीस के 2.50 ग्राम काजू की बर्फी मंगाए थे जो ऑनलाइन भी पैसे पेमेंट किया और कैश भी टोटल 464 देने पड़े उसके अलावह 2557 बैलेंस मेरे अकाउंट से फ्राड गैंग दवारा पैसे सरे निकल गए श्रीमान मुझे काजू की बर्फी बहुत मॅहगी पड़ी श्रीमान अगर मेरे कुछ समस्या का समाधान कर सकते है तो आप के हम बहुत आभारी रहेंगे

The order which i received was of very cheap quality. It was black and looked like it was burnt. It was costing around 160.
This is order id [protected] of my zomato order. The name of restaurant was harsha's foodex.
The order which i got was so bad in taste and half the quantity. It was a worst experience for me. This type of bad service is so disappointing.

Hi, this is an important and urgent request. I am staying in dubai. I have been ordering food from zomato. I prefer cash payments always. Today, i have accidentally forgotten to untick the save my card option while trying to place an order. I am now unable to remove the card number and the details saved.

Please remove my card details from your site on top priority. Kindly confirm once done.

I placed an order rs. 212/- on 20 October 2019 on 08:54 pm (ORDER NO. [protected]) with zomato app. Money deducted but didn't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app.

Sir i placed a ordered and make full payment. After some time when i asked for my order so their executive told me that your food is being prepared and will reach after some time. After that they told me that there is no valet to serve this order and not possible to deliver. This is the way they serve their service to their customer. I want to complain for zomoto.
My order id is [protected]

Order no.[protected],
On October 13, i ordered 1* Shahi paneer and 3*roti through "Shri Ram Dhabha". But the delivery guy dropped it and spoiled the order on road which resulted shahi paneer totally empty and spoiled in contact of sand and dirt in it totally uneatable and unhygienic.
When i asked about this, he was giving lot of fake excuses and ran away by saying contact zomato support for it,

So in all of this who has to take the responsibility of handling orders? as i didnt got what i have ordered as it was totally unhygienic and spoiled, What about the money i had paid for it?

It was totally act of playing with health, delivering road spoiled food.
Such incident is happening again after that Food eating problem of zomato delivery person and still same type is happening again. How can i be sure that zomato gives perfect food or spoiled/eaten food.

So, i hope zomato understand this and maintain their service quality, and REFUND my money either in source account or Zomato wallet because it was my money and i didn't received for what i had paid for.

Regards,
Naman Verma
contact number [protected]
Email Id- [protected]@gmail.com

I hope to get help as i think this is my last option.

1) i have placed a order as the option was there in zomato but the order was cancelled from restaurant and i don't understand why the option was even there if order cannot be fulfilled.

2) why should i wait for 5 to 7 days for refund. At the time of placing the order amount is deducted instantly then why the refund is in 5 to 7 business days.

3) the chat support in the zomato app is pathetic. Agent don't know how to even respond. If they don't know how to help they deliberately close the chat. This is with my chat with first agent.

4) second agent don't even know how to acknowledge any concern.

This is to inform you that we lenscape promotional team of tuday kababi want to tell you that some other company is running out fake account at zomato, as we original brand is not yet tie up with any kind of such agreement with zomato, such kind of activities are giving loss to our company tunday kababi, kindly look after the problem as we are suffering lots of problem with the fake orders from your zomato customers

Hi,

I m arti sharma. I ordered pizza from pizza hut, order number [protected], payment made through paytm. By payment i realised i ordered at wrong address and cancelled order within 2 minutes. Zomato is not ready to refund and giving excuse that ur order was accepted. My only concern is in only 2 minutes they are ready to cheat my money. It is customer are cheated by zomato

Order number - [protected]

I ordered two cheese pizzas with sweet corn add-on which costs 215 rupee per pizza (180 for pizza + 35 for sweet corn),
But when i opened the pizza boxes it didn't have the corns on both the pizzas.
I told them with the live chat on their app but they haven't gotten back to me and it's been an hour. Can i get the 35 rupee back or something.

I have ordered a biriyani on 27th oct, within few sec i saw that my address was incorrect so i have started chatting with the help desk, and they are telling me to cancel the same, but they ll not refund me anymore.
I want my refund at any point, this zomato policy is worst in any case, even they don't have a phone number, ready to take the money from the customers, swiggy is better

I have ordered cake on 25th oct 2019. My ordered got cancelled.in few mins of time i called to delivery person and asked for details he has confirmed the order got cancelled and get refund to your account. I asked for the cake he said since the order cancelled and amount will be refunded we need to pay rs.700 on delivery we agreeded and received the cake. Now we contact to customer care they are confirming that amount will not get refunded. They are not even calling to understand the issue, they keep in standing the standard template. For one order amount paid twice. We required refund. This is second time we facing issue with zomato.. Worst customer service.

I made a payment of rs.811 for an order and was cancelled with in seconds still i was charged for the amount and zomato is not even providing an executive to even talk about this matter.
They are just trying to avoid the case and not refund my money.
As we can see in the screenshot the latest order shows as rejected.

Please refund my money asap.