Zomato Complaints & Reviews

I have ordered and the address in map was wrong but what i have written was absolutely correct. They cancelled the order without my concern as their delivery partner was making excuses for not delivering the product. Even though i offered and requested that i'll pay extra money but please deliver the food but there is no humanity but only the fraudulent activity prevails. Instead of providing solutions they just get away with my money saying strict non refundable policy but no strict customer service policy. Their app's map didn't take my address properly but i was held responsible for that and i didn't get my food as well as my money. They torture their customers physically and financially both. I would like that some strict action should be taken against such companies.

Have clearly ordered the food in the screenshot below. But your so called dumb fellow says it is 3 parota and dal for this combo. And the order was delivered with spilled package and right away i have sent the pctured on chat online.

But no response. I have kept the food which was ordered in the same way. And expect refund.

Please inform your cs not to fool customers saying that it's written the same as restaurant guy says.

Ultimately restaurant guy accepted on call that was his mistake.

Now they proudly say we displayed something and deliver something. Customers had to accept what they deliver

I had ordered food on 12.10.2019 and also made advance payment of rs.286 through my credit card. However after some time on the said date i received a messay with respect to cancellation of my order. Thereafter i chat with the customer care through zomato application the reason was given to me that the restaurant was closed. However i called the same restaurant but the was opened. But when this fact apprised to the customer care and he again retrited the same fact and further aasured me that money paid by me to be refunded. But neither food was delivered nor my money was refunded as assured me. This is a highly unprofessional. Please take appropriate action against them as i am suffering without any reason.

Regards

Rajinder juneja

Hi,

This is regarding my order number [protected] and the unfair services of your delivery guys.

The delivery guy did not come to home, called and said he is not getting the delivery address went ahead and cancelled the order. He called at 8.56 and i returned back his call at 9.05 where he is telling that i have canceled the order since i didn’t get your address. For this zomato has canceled the order with reason that i am not reachable. Can zomato please explain how customer is responsible if the delivery guys doesn’t get address in the era of google maps.

Is zomato using such delivery guys to loot money from his customer???

Want strict actions against zomato for looting money under name of delivery service and against the delivery guy.

Manisha suvarna
[protected]

On[protected] ordered mutton biryani from hotel alpha (Jagadamba junction) of vizag and delivery address was clearly mentioned along with the flat no, as per the delivery person he tried calling as phone is not reachable he didn't delivered please note we are there in home no one came for delivery, as we called for refund zomoto care was saying that they unable to refund the money, didn't understand whats the if address was clearly mentioned why cant they deliver direct to given address

I have placed an order from eat. Fit at 8 pm and pretty soon the valet calls me up to ask for my address. I respond with my address and the delivery time is mentioned as 23 minutes. I wait for 45 mins and the status is unchanged so i use the app to find out and they suggest i call up the valet. I call him up and he's home and he refuses to leave. This doesn't make sense to me as i still do not know what happened to my order, i try getting in touch with customer service but they are unhelpful as the only way you have it in the app for me to get in touch with someone is if i cancel the order. How the hell can you put the customer in a position where the only way he can talk with a human about his order is if he cancels? To make things worse your customer service was completely useless and behaved like an actual bot. This is hands down the worst experience i have had with zomato and you have not only wasted my time but stolen my money for it and tried to justify doing it. Wow! The useless valet in this is basavaraj hanamshetty[protected] he has been with you guys for a month and if this is the kind of people you hire as valets, i should stop using zomato altogether.

Give me a resolution, this is not justifiable to steal money from customers and assign valets that will not leave their home to do their job and the food just stays there while you zomato, do not even give either an update on status or a real person to talk to - the limited options you have on chat for having an issue with the order is not good enough at all.

I ordered from zomato and by mistake I cancelled it. The whole process took not more than 10 min. They denied to refund the money by saying about there policy. But this policy is wrong. A minimal amount can be taken as cancellation charge but not the whole amount.
I cancelled the order by mistake and no refund was given to me.
Please take action on it.

On 15th of october i have made an order (Order no [protected]) of a cake and paid which was not delivered however they marked it as delivered. They don't have call support and they don't bother to reply over e mail.. I have sent mail asking for the resolution on 15th, 16th and 19th again and almost 7 times have a long chat of almost 2 hrs.. But they never replied... Or provided and resolution.. Have paid ₹625 and they have looted my money
A very bad custom support and poor standard of behaviour.

Hello zomato,

Ordered number: [protected]. I will share date and time: october 18, 2019 at 10:15pm. I had ordered amul ice cream from amul ice cream bigbite_malakpet, hyderabad. It's have offered of buy 1 get 1 free. I did'nt received offer ice cream. I had bought but i did'nt get 1 free. Please find the attachment. I hope you understand my concern.

My order was;
Tutti frutti ice cream
Quantity: single (750 ml)
1x rs.140

Choco chips ice cream
Quantity: single (750 ml)
1x rs.160

Afghan dry fruit ice cream
Quantity: single (750 ml)
1x rs.170

Total: 470

Looking forward to hearing from you

Regards,
Prince sabrar,
[protected].

I ordered to badami sweet and restaurant and my order id is [protected]. My order was not delivered due to distance issue and i didn't get any refund also. I would like to add that how could they accept my order if the address was far for them. Kindly refund my money. It was my first experience and it turned out to be worst. It's there mistake why they accepted my order if distance was too far.

I ordered 3 cold coffees Yesterday (October 17, 2019) from Burger King- Mohali, Order Number- [protected] on Zomato

My order was not delivered. When I called Burger King, the person was rude and asked me to call the Delivery Executive. There was no Delivery person assigned for my order.

After 2-3 minutes of my call, the Zomato page showed that my order was delivered. But i didn't received it, nor did i got any call from Delivery Executive or ZOMATO. It was a prepaid order.

The worst thing is ZOMATO has not provided any Helpline number on their app. On trying to file a complaint on their chatbox, it generated automatic responses and was not at all helpful.

This apps policys sucks as i place order accidentally with different address and cancelled it immediately calling the restaurant still the zomato ppl not ready to refund me, although the order is not even prepaired and out for delivery. Other apps provide so much more support for this kind of conditions. Uninstalling the app immediately as they steal all my order money and not returning back a penny.

Hi team,

My zomato account blocked since many months even though am writing thorough emails to them but they were not at all responding and sending reply that due to suspicious activity they blocked. One thing i have requested them that i didn’t do any suspicious activities but unnecessarily they removed my account as they got request from hotel which i gave bad review due to non healthy food which they delivered to me.
Please unblock my account as i am using since many years and i am a gold member too.

Zomato email: [protected]@gmail.com

Actually i ordered chicken biryani from hotel asha through zomato and i received egg biryani. I usually don't eat eggs and i have never ordered egg products in past too then how can they send these things to me.
Order no -[protected]
And the zomato customer service is so poor that they don't even talk to them who has been in this problem. A bot always reply on their behalf
I need a resolution quickly...

Hi
I have ordered from zomato on 22 september 2019 and it’s been a month that i still not received my refund
They said they refunded the amount but amount was not received
I have contacted with my bank but there no update regarding this

My order number is [protected]

I contacted with my bank and they also mail and attached the screenshot of zomato but still it was not received

I have very bad experience on oct 9th, the order number is [protected] and [protected] both time ordered the food at night 10pm and 11pm, when my first order never move status from food prepared after 1 hour status is it got delivered. I contacted customer care and refunded money. They told order the food again, so i did again at 11pm. The customer care told me order will receive with 20min and they went offline. I got call from restaurant at 12am and they said sorry our restaurant was closed. I tried to reach customer care and no one responded. I was night shift i struggled whole night with out food. After 24 hours got money refund and after 48 hours customer care replied for my complaint and saying simple apologies. Then what about my struggle whole night? If restaurant not available why order accepted twice? And they are not refunded full amount they charged cancellation charges. I want make complaint against them, i want fight until got justice. I am sharing all worst with zomato service in all social media and blogs.

I ordered today rotis and paratha from zomato restaurent chawla chikan.in but the food was totally uncooked so the sent me two promo codes one ₹111 and other ₹34. Now after that i ordered using promo code ₹111 + 56 from my account and order was accepted. After waiting sometime i called zomato valet for the status of my order. He told me that restaurent is closed. Then i called the restaurent number given but the person told me thet he doesn't own any restaurent that number was either fake or restaurent was not there. So i had to cancel my order. I got ₹56 in my account but zomato is not send me ₹111 neither providing another promo code. My ₹111 are wasted and i didn't get my food. I need concession for all this trouble. I had to sleep hungry. I can share screenshot for further inquiry.

1st order id - [protected]
2nd order id - [protected]

I placed an order with zomato at domino's pizza on seeing that it was offering discounts on that restaurant's order. My cart value was rs 248 before applying promo code, and after applying the promo code the price became rs 153.6. The final amount shown was rs 153.6 and placed my order through paytm only to see that my account was deducted by rs 248.
On having a conversation with zomato's support, they said that they can't help because it was a technical glitch.
Since it was a glitch on zomato's part, then why should we consumers face monetarily. Zomato is misleading the customers to place an order with it.

I ordered the food from zomato when i completed the payment procedure the debited from my account but on zomato its showing payment unsuccessful.
Before also this happened I complain to zomato customer service but they didn't done anything and I didn't get refund of my last order also.
I just want my money back of both the order.
I can't get how they can become so responsive.
Please help me to get refund of my both order

I ordered chicken cheese garlic bread from mojo pizza through zomato (Order #[protected]) which was priced at rs. 149+taxes. When i received the order, to my surprise, when i opened the box there were only 3 small sized circular breads which i presume is not half of the quantity. It is pathetic that they are not serving the right amount of food and simply packaging and sending the left over stock. If they didn't have food, they could have declined the order. My recent experiences with zomato have forced me to believe that zomato neither cares about customer's money nor customer experience. I am a regular user of zomato but i need to explore other options like swiggy and ubereats which have better service. I have faced another issue and have reported that also. Hope, zomato resolves my issues and don't fool customers like this by trapping their hard earned money. Thanks