Zomato Complaints & Reviews

Hi, no one called and they canceled the order and while asking for support, they are saying wastage of food - so won't refund also - they are sending predefined templates - i want my hard-earned money - this is the second time this is happening.. What these people want from the customer - first they didn't call and then giving us knowledge of food wastage - i am a regular customer - even after last time nuisance i managed and didn't stop ordering. And zomato is providing such services - horrible - i want my money back

I ordered some food via zomato today around 1:30pm and i received it at 2:45pm. I called the delivery guy first to know about the delivery status he said he was in taratala, i checked the tracking status on application and it was showing the delivery guy nearby to restaurant only, so again i called him after 15min after checking the tracking status he was exactly at the same place where he was earlier and told me the same thing he was in taratala. Then i called the restaurant to know about my order, as per the restaurant the order was collected very soon after o ordered. This guy didn't moved from the restaurant location for 20 minutes. Everytime i called he said he was in taratala wherein as per the gps was not. The food which i ordered is a complete waste now. When i asked him why he was late? Very arrogantly he said he won't answer to me he'll tell zomato why he was late.
The food which i received after 80 minutes of order was completely waste of taste, it was like frozen.
My order number is - [protected]
Delivery boy name is sourav.
Hence i'm here looking forward to know from zomato why he was late.
#zomato #zomatoindia???

I paid for order which i didn't receive and they promised they will refund my amount after i contacted zomato multiple times.

I had commitment on refund of amount on 21 october and till now i didn't receive any refund and now they started to ignore me and no one is connecting with me and if someone connects they start from the beginning and leave the conversation in between.
My contact no is [protected]
And orderid is [protected]

Hi Team,

I want to complain against Zomato Policy so that you can take the necessary action against him.
I booked the wrong order from zomato at 25 Oct and canceled within 2-3 min but they applied full Cancellation Charge Rs 101.

They have reply me after so many request with comment (However, as a one-time exception, I am refunding the amount to you back in your source account within 24-48 hours. I would request you to refrain from cancelling orders as it leads to food wastage and further refunds for this won't be possible from our end.)

I want to know If I have cancel my order within 2-3 min then why did they applied delivery Charge Rs 32. people are cheated daily basis like this type fraud and company making money.

It is not fight for Rs 101. Zomato is earning lots of money like this type case atleast need to return delivery charge in this type case.

Bill details: -
(Plain Dosa (1 x ₹65)-₹65
Delivery Charge ₹32
Taxes ₹3.26
Paid -Online ₹101
Cancellation Charge-₹101)

I ordered food from hi-tech bawarchi food court using zomato app. They have not delivered my order but app was showing the order has been delivered. I tried to contact zomato customer care team but they are saying that they are not able to reach delivery boy who got assigned for that delivery.

Zomato order number:?
[protected]

I gave the order using following details.
Pedasubbarao. [protected]@gmail.com
[protected]

Respected sir/madam
Sir this is kavitidevi kiran from hyderabad i'm a rider patnar from hyderabad locality (Tolichowki) sir my i'd was blocked this month 03/10/2019 i doing job sincerely in zomoto my fe i'd (468974) my mobile number [protected] on that day runner app asked to me. Selfie i did selfie me only in goorming showing others person i don't know how it's done u can be check my past selfie aslo i told in miyapur office aslo that was will network problem i thought please check my old selfies aslo
I went to miyapur office sir but they are saying about the issue we can't do anything it please unlock a my i'd i will be do job in zomato please check my all records sir i'm doing job sincerely in zomoto delivery please activate my account i don't have a job sir please kindly check
Thank you

Hi,

This is regarding the order given from my account on 22nd oct & 23rd oct from street zaika, and payment was made without my concern from paytm wallet which was linked to the account. I wanted to understand how a person can login to my account without my concern and use my money.

The order was of 1217 + rs20 was paid extra ; i wanted to have my money back. Kindly raise the issue or i will be looking for some other options.

Thanks

Kumar rohit
[protected]

Hi i have placed two orders on 20th oct 2019 which was cancelled by stating that i was neither reachable nor present at my home address. But the fact is i was all the time at my home.
After cancellation by delivery boy i placed the same order again just after that and again it was cancelled by delivery boy stating the same reason.

The money is not been refunded by zomato by stating that since i was not present at my adress and food was prepared we will charge penalty amount equivalent to order amount.

Fact is i was available at my home. I also called restaurant manager to place order again and make sure second delivery boy doesn't cancel the order.
I also mailed zomato @ [protected]@zomato.com
But it has been double the tat and no has responded yet.

Order id: [protected]
Order id: [protected]

I am zomato gold member and this is how i am getting treated. I absolutely disguise the services.

Hii
I am virag shah from bhavnagar gujrat
I am using zomato app but in my mobile number [protected] i have no offer first five order 50 percent. Please check this and solve my problem.in my other mobile number i have discount 5 times but in these number i have no discount please check this as soon as possible and solve quary as much as fast. Over all your service is good.

I recently ordered from burger king via zomato. When i received the order, i found out that one of the items that i had ordered was missing. On enquiring with the delivery boy, he told that he hadn't received it from the outlet in the first place. Now i mailed the details with screenshot of order and the photo of the order i received to zomato. But they have been unresponsive so far. Even when i chatted with the support, they conclude the chat saying that there is nothing they can do as there is a separate team that handles mails. Now that both the teams are acting helpless, i am left here fighting for the refund of my own money. This is an utterly hopeless experience i have had with zomato.

I ordered from zomato i put the address "kiran foreign trade i60, alpha it city sector 83, mohali" but delivery boy was finding me at "railway station" and said on call that you entered "railway station" address and rejected my order. And today 24/10/2019 around 5 days spent i did not get my money back. I put the query but they did not response. Please help me regarding this so i can get my refund.

Regards
Sunil kumar

I ordered through zomato. Zomato accepted order. Delivery person after enquiring address, was very rude and said zomato won't pay fuel charge for this distance and he himself cancelled order. I had prepaid for this and when sought for refund, i was refused saying cancelled orders do not have refund. It is zomato who cancelled the order without a valid reason and customer support system admits fault but refuses refund. Chat conversations are available in support.

I want to escalate this issue to the concerned authority of zomato. I never has such an experience before in any food ordering app including zomato where the customer is following up the zomato team for a month on mails and support chat and no resolutions provided even after several promises by support executives. Each time they are saying that the food was delivered. On the very day when i didn't receive food, the zomato team had called and addressed the problem saying that since the rider is rude and he is not able to locate you, we are cancelling your order and you will receive your refund. I agreed inspite of rider having behaved so rudely. On one hand, i had added a tip for the rider while ordering for the food, then the rider was so rude still i had made sure that in addressal of the problem, the rider is not harmed in a way of any threatening given to him against his job, waited patiently since last 25 days. But now its has been heights. No refund, no resolution, zomato team didn't even update that they had cancelled the order. Each time i am hearing that i had received my order. I am not here to lie or receive free compensations. Never charged a complaint before but this time i had a really shameful experience in terms of customer service. Would like the higher authority to look into the matter seriously or else i ll we charging it.
Order no - [protected] (Mum's kitchen)
If the resolution is not provided yet, i won't be patient. Having behaved so well and patiently is rewarded like this i never knew.
I also demand a resolution for the loss on the restaurant's behalf whose food got wasted because of the hassle.

I placed the order ([protected]) and the executive couldn't locate the place and canceled the order. I paid 365, and they are not refunding the amount.

Such cheater and please people should not use this app for order or pre-paid anything. The executive name it seems lalruth. He is telling they don't have refund policy. I have been ordering this and on the same location i got the order, this time executive didn't deliver the order and went to some other location.

[protected] order no i had paid 390 some thing and zomato cancelled the order and paid back 323 and 75 as coupon from my own money... When i asked the zomato rep via chat they mentioned that it is a technical issue and i will get rest of the amount within 24 to 48 they stated this thrice and i still have not been paid back...

Y do zomato cheat their customers...

This is regarding order no. [protected].
I placed a order for which I paid online with extra delivery charge of Rs. 40 even than I didn't receive the full order when asked for refund for that missing product they said that they can only pay by zomato credit.
I asked to refund me back online the way I paid them, they didn't agree so finally I agreed to take the money by credit.
It's been 1 month of me mailing them everyday to give my money back now they provided me a promo code for it.
Why would I take a promo code for my money?
I can't even use another promo code with it
Why would I take my money in that form
After taking a whole one month this is how they are treating their customers
The most ### service ever.
Swiggy is way better.
Zomato charge so much extra for delivery and Don't even deliver full order and now they are making their customer beg for their own money.

Dear team,

I am writing this letter to file a complaint about the food that was delivered to me at my home 12:30 am[protected]. I am sorry to inform you that your food was unsatisfactory at such level. Which spoiled our mood at all. It was fist time when we saw chicken in our plate. Being vegetarians how can your restaurants be so careless. This is really non tolerable. I mean not affordable for me. Your complaint goes here. How can this mistake can happen to a vegetarian family.
I don't know if it's normal for you to receive complaint letters from your clients, but it's certainly not possible for me to break my religion. This incident needs to be investigated and necessary precautions must be taken to ensure the safety and satisfaction of your customers.
Normally i would take this directly to the consumer rights department, but i have had some good meals before in your place and can only hope that this was a onetime thing. I can be reached on [protected] in case you want clarify the situation to me.
Regards
Annant manocha

Hi team,

I am really fed up with zomato service today, i ordered veg item from burger king restaurant and after waiting for 45min i called burger king they have delivered the parcel at 12 am. After that i called zomato valet and he went to deliver food to someone after waiting he came to place and delivering non veg item instead of veg item. After waiting 2 hours i got to know someone came to deliver non veg item

This is happen 2nd time with me. Really pissed off

I ordered the food and paid online, the app shows that it will be delivered within 25 mins but after waiting for about 1 hours i checked the status i it showed that my order is cancelled and i had a word with customer care but they were not responsive and as i haven't got my food and neither the money. Kindly take necessary steps against them and get my money back

We order tiffins on 20.10.2019 from vantillu, kakinada by zomato.
Order value is rs. 75/- only and 22/- aditionally delivery charges collected on order. I request you please take action and avoid delivery charges on low amount orders.

Time will taken approx 45 miniuts.
Thanks & warm regards,

A. Santhi kumar,
Asst manager-stores/purchase,
Bothra group,
Mobile: +91 [protected]br...