Zomato Complaints & Reviews

These is greatly regreted that my order was not as per description and yet i was not able to get a satisfactory response neither from restaurant nor from zomato delivery boy
I waited for more than 2 hrs but couldn't get money refunded nor my order was replaced
Zomato been a reputated name has made such a error regarding delivery of the goods
I believe that after these complain i will be able to get some response

I orderd food from al-taj hotel, which is very much near to my house. The vallet gone to someother place, almost 2.5kms away from my house. And calling from there, then i got call from the customer care exicutive, mr. Chetan. T. S. He said ull not get refund amount and the order cannot be deliverd. And he is saying do whatever you want to do. Using abusive language. Please take action against this mordern day fraud people.

I have cancelled gold membership on 8.10.19 and zomato india not refunded my hard money of 1995/-.
They have stolen money from my bank and every time i contact them, they do harassment by false promises.
My bank account has gone below mab.
These frauds are cheating innocent people hard earned money.
Complaint number : 56795630.
Zomato order through which they stolen monet is: [protected].

My order got cancelled due to delivery address change . And everytime zomato representatives give me different answer. on mail they wrote, your refund has been initiated on 6th Nov . and in 24 hours it will be proceseed. but on chat they say wait wait and wait. they don t provide the refund reference no. I have read many cases of people being cheated by this fraud scammers zomato . please help me in getting my amou t back .

I ordered food from shreeganga vallet told me i won't come do whatever you do and he was abusive too i am a doctor i was hungry! Despite zomato also didn't help me they do not intiated my refund and are not replying to my msg! Valet name is ramesh sharma ([protected]) from ujjain i need a strict action against him is this way to treat people who order from zomato i need my refund asap!

Order no : [protected]

So i have order 2 burgers and 2 chicken twister from zomato and i have received them in crushed state and already shared pictures with zomato but they are not providing any resolution to me. This is the second time i am facing this issue with zomato. They haven't refunded any amount for my past order too, they just replied that "we will pass the feedback"

They replied via text :

Sorry, you had trouble with your order. Get flat ₹77.5 off on your next prepaid zomato order. Use code xxxxxxxxx. Validity 30 days.

Rceived a text from zomato and this is not a proper resolution to my issue.

This is regarding the order id - [protected]
I placed an order for food from pune cocktail bar. After 20 minutes of accepting zomato canceled the order saying the restaurant canceled it. I spoke t the restaurant and realized that they were actually halfway through my order preparation when zomato canceled it!. I was hungry and went to the restaurant and collected the order myself and paid in cash. I am now chasing zomato for a refund but they are not refunding my money
My order was paid by credit card. Zomato canceled the order but in spite of reminders, they are not giving me my refund. They give me a ref number[protected] for a refund but my credit card does not show any refund. They have stopped answering my emails

As you have provided the refunded money as a coupon code i want my money back either in my account or to zomato account because i can't use that money by using that money i have to pay money because i can't apply another code. Already you have very much disappointed me and now you are trying to fool me by giving a coupon code money. Please ensure it and i want good answer from your pls not a disappointed answer. I am not telling to give it in my account but you can give it as zomato credit rather than coupon code.

I have ordered chicken mughalai biriyani(180₹), but I got cashew fried rice (130₹)I need a refund of my money (not promo code)and explaination. what do you think o[censored]s your customer assistance sucks you don’t reply us when we get cheated? You rob our money and you don’t respond back?how fare is this?
I have the evidence of bill and my order and I’ll be going to consumer court if I don’t get my money back

Order no : [protected]

So i have order 2 burgers and 2 chicken twister from zomato and i have received them in crushed state and already shared pictures with zomato but they are not providing any resolution to me. This is the second time i am facing this issue with zomato. They haven't refunded any amount for my past order too, they just replied that "we will pass the feedback"

Kindly help.

My order worth inr 2987 was cancelled by zomato on 28th september. I contacted them through email multiple times and received a response 15 days after.
As per the response email they mentioned "i have initiated a full refund of inr 2987 which will reflect in your bank account in the next billing cycle." but they did not mention at all with what is the time period of their billing cycle.

It's been more than 1 and half month since i have received any update or refund from zomato.

Complaint no -2336 dt 24/07/19
Notice u/s 91 crpc
It is hereby direct you kindly provide the following details in connection with the above noted complaint :-
1-whether the mobile no [protected] is belong to your company?
2-complainant sushila found the above said no from you site and finally the mobile no holder cheated sum of amount 22600/-, hence depute a representative to short out this matter along with related documents on date 10/11/19 at 17:00.

I placed an order([protected]) on 2 November 2019 & the order was prepaid for Rs 386. By mistake at the time of delivery I also paid cash to the delivery agent(Jitender). He also took the cash & went. Next morning, I realised the mistake and contacted Zomato chat support. They asked me to email at zomato support([protected]@zomato.com). They also assured me that the driver is not denying but he don't exactly remember as he had many orders and I will get my money back.

Its been 4 days now and they are denying the incident and saying that the driver is denying that he has taken cash from me.

I am receiving same copy pasted lame responses from their email support.

Attached are the screenshots of zomato chat support.

I need a refund.

Order id [protected]
I called the chai nagri restaurant 2 times prior to placing the order and talked to the owner and the chef and asked him before placing the order. I asked the chef and the owner if there is anything non spicy on the menu, they said maam whatever you order i will make it non spicy and the chef himself suggested that he will add thousand island dressing to make it non spicy. I told them that everytime i call prior ordering food and request not to add chilli garlic sauce so they say yes maam we will not add chilli garlic sauce but when the food is delivered they add chilli garlic sauce. So they say no maam now we will do good we will add substitute sauce which was thousand island dressing. This happens everytime i order from this restaurant.
Before placing today's order i talked to the chef clearly if he will make it spicy or non spicy because i want non spicy so he said yes we will make it non spicy i asked him that if he can substitute the chilli sauce with a non spicy sauce so he said yes maam we will add thousand island dressing and he said maam dont worry i will make it as you said and then i placed the order.
I wrote the instructions "non spicy. Add thousand island dressing. Do not add chilli garlic sauce and add french fries in the wrap."
After placing the order immediately i got a call from the owner of chai nagri. He talked to me arrogantly and rudely and said we will not change our recipe. We will not add french fries so i said its alright if you dont want to add french fries in the wrap then dont add.
Then sternly he said we will not add thousand island dressing also. Then i said that i talked to you and the chef prior to placing the order and you said yes maam we will make it non spicy and we will substitute the chilli sauce with a non spicy sauce thousand island dressing. Then he said no we will not follow your instructions and please dont order from our restaurant again we dont want to serve you and everytime you order there is an issue.
I told him that you should have told all this to me on the call when i was talking to you and the chef prior to ordering the food and sent you the money. I asked him why he did not say all this on the phone call when he was talking to me before i placed the order and money deducted from my account.
Then also he started disrespecting me immensely and said no restaurant will allow you to talk to the chef and i said all restaurants transfer the call to the chef. So the rude chai nagri owner said that who allows you to talk to the chef, i said all the restaurants, he said who?, i said havstories, karkhaana everyone transfers call to the chef, then the merchant said okay then you order from there. Dont ever order from here again.
After this incident i kept telling him to refund my money he said no i will not refund your money, talk to zomato.
I request the concerned authorities to take strict action against this disrespectful behaviour with online customer. The matter was confirmed prior ordering over the phone call and after ordering they called me to disrespect me and said they will not follow any instructions whether that is of spicy or non spicy or thousand island dressing etc. This kind of cheating they did everytime i placed order from them, prior ordering they agree amiably over the phone call to my requests but after ordering they back down from their word after readind the instructions. They are extremely disrespectful, talking in a mannerless manner, immensely rude and arrogant.
Zomato does not refund to original mide of payment. Instead rget give me a promo code rather than refunding to my original nide of payment.
They said they will send food as they wish to spicy and said this after receiving money. Till now no food was delivered. Kindly refund
I will never order from chai nagri moradabad restaurant. Pathetic service and extremely rude people liars.

I ordered in ZOMATO . But suddenly a message came that my order get canceled because they couldn't call me or my number is unreachable. So I called the delivery boy that time and told that that ph doesn't have signal so I told him to deliver by this phone number but he told it is cancelled and it cant be delivered and told me to chat for refund. And also there when I chat they told it cant be refunded or be delivered by my 261 rupees they cut. They are doing this kind of buisness. I want my refund with punishment for this fake buisness

My order id [protected]. I applied promo code diwali for this order and i didn't receive cash back o[censored]p to 70% after 40%.
[protected], this is order id of me on saturday from same restaurant, from same account, for same item for which i applied same code diwali n got credits back against the order [protected] from same restaurant, from same account, for same item for which i applied same code diwali which was applied successfully n got 40% but didn't get 20% credits. I think this explanation is enough. If you have doubt check these both order ids n give me credits what you promised. No response till now even after multiple mails, such an unethical company

Sir i am delivery partner in zomato.. Sir my id is terminated. My login id is [protected] sir its a humble request please open my id as soon possible sir meri koi glti nhi thi bhanja hai chota and he is just 10 years old usne xender se game ke sath zomato app samjh ke ye bhi le liya bus itna hi hua baaki koi glti nhi meri mother swear sir next time koi shikayat ka chance nhi dunga aapko plz plz plz plz

It is regarding the delivery of food which is ordered online through zomato application and clearly mentioned my address as aditya residency chandkheda and in the delivery confirmation also it's is mentioned as aditya residency chandkheda but it's delivered somewhere else "aditya residency motera and the executive told me to collect the order from motera location because of address confusion, please help and register my complain as this is not acceptable.

This is regarding order no. [protected] placed on 8th october. The order was 1 dal makhani and 1 shahi paneer from urban punjab restaurant in surat. The food delivered to me was not cooked properly and was tasteless. I had immediately requested the restaurant to change the food, but they were least concerned. Helpless, i tried to get help from chat support and have already shared pics of the food there.
I guess since it was a prepaid order, the restaurant was not concerned about maintaining quality and ensuring that it was cooked or not. The attitude of the restaurant was not professional at all. Why should i pay for such pathetic food and service?
We are ordering from zomato so it is responsible for the same
So, i sent an email to zomato regarding this. But still full refund of the amount is pending from zomato's end. The reply given to me was that even if you ask a 100 times, we cannot do anything about this.
Moreover no action was taken against the restaurant.

Hi team,

Order no. [protected]

I have ordered my food on zomato..
But later i have decided to cancel and order some things else. When i tried cancelling the order they informed thay this order cannot be cancelled as food was already started preparing.. But they have given an option to cancel anyways. I have proceeded with that option thinking they will provide some alternate option

But they have simply cancelled the order.. And there is no refund and there is no food for that order.. This way they have taken my money and food.

What is use of such option.
If they don't wanted to cancel the order they should not keep an option to cancel at any instance.. They will cancel the order and will not refund on that situation it seems. How this is a correct way.. Who is getting benefitted here.. They are simply looting customer's money with this option.

First they should remove that option.
And
I want my money back.. As i have lost my money which i have paid to zomato for no reason.

Regards,
Raviteja