Zomato Complaints & Reviews

Hi
I have ordered from zomato on 22 september 2019 and it’s been a month that i still not received my refund
They said they refunded the amount but amount was not received
I have contacted with my bank but there no update regarding this

My order number is [protected]

I contacted with my bank and they also mail and attached the screenshot of zomato but still it was not received

I have very bad experience on oct 9th, the order number is [protected] and [protected] both time ordered the food at night 10pm and 11pm, when my first order never move status from food prepared after 1 hour status is it got delivered. I contacted customer care and refunded money. They told order the food again, so i did again at 11pm. The customer care told me order will receive with 20min and they went offline. I got call from restaurant at 12am and they said sorry our restaurant was closed. I tried to reach customer care and no one responded. I was night shift i struggled whole night with out food. After 24 hours got money refund and after 48 hours customer care replied for my complaint and saying simple apologies. Then what about my struggle whole night? If restaurant not available why order accepted twice? And they are not refunded full amount they charged cancellation charges. I want make complaint against them, i want fight until got justice. I am sharing all worst with zomato service in all social media and blogs.

I ordered today rotis and paratha from zomato restaurent chawla chikan.in but the food was totally uncooked so the sent me two promo codes one ₹111 and other ₹34. Now after that i ordered using promo code ₹111 + 56 from my account and order was accepted. After waiting sometime i called zomato valet for the status of my order. He told me that restaurent is closed. Then i called the restaurent number given but the person told me thet he doesn't own any restaurent that number was either fake or restaurent was not there. So i had to cancel my order. I got ₹56 in my account but zomato is not send me ₹111 neither providing another promo code. My ₹111 are wasted and i didn't get my food. I need concession for all this trouble. I had to sleep hungry. I can share screenshot for further inquiry.

1st order id - [protected]
2nd order id - [protected]

I placed an order with zomato at domino's pizza on seeing that it was offering discounts on that restaurant's order. My cart value was rs 248 before applying promo code, and after applying the promo code the price became rs 153.6. The final amount shown was rs 153.6 and placed my order through paytm only to see that my account was deducted by rs 248.
On having a conversation with zomato's support, they said that they can't help because it was a technical glitch.
Since it was a glitch on zomato's part, then why should we consumers face monetarily. Zomato is misleading the customers to place an order with it.

I ordered the food from zomato when i completed the payment procedure the debited from my account but on zomato its showing payment unsuccessful.
Before also this happened I complain to zomato customer service but they didn't done anything and I didn't get refund of my last order also.
I just want my money back of both the order.
I can't get how they can become so responsive.
Please help me to get refund of my both order

I ordered chicken cheese garlic bread from mojo pizza through zomato (Order #[protected]) which was priced at rs. 149+taxes. When i received the order, to my surprise, when i opened the box there were only 3 small sized circular breads which i presume is not half of the quantity. It is pathetic that they are not serving the right amount of food and simply packaging and sending the left over stock. If they didn't have food, they could have declined the order. My recent experiences with zomato have forced me to believe that zomato neither cares about customer's money nor customer experience. I am a regular user of zomato but i need to explore other options like swiggy and ubereats which have better service. I have faced another issue and have reported that also. Hope, zomato resolves my issues and don't fool customers like this by trapping their hard earned money. Thanks

Hi,

I ordered mutton rice bowl from fasoos through zomato (Order#[protected]) for rs.273 but i forgot to apply code in hurry, so i immediately cancelled the order and ordered again by applying the promo code. When i was prompted for the reason in chat support, there was option for "forgot to apply promo code", so i clicked on that. After that i have discussed in chat support for 3-4 times but they didn't give any refund. I told them to at least deliver the food then, but they didn't give food also. Neither did they give zomato credits. If i knew that there is no refund after cancelation, i would have never canceled my order. They should display in the app about whether they will give refund or not. This is a very bad customer experience. I had cancelled my order in less than a minute so they would not have prepared the food also by that time; and even if they had prepared the food, they could have delivered it. Simple. They don't even have a customer care number. After talking to 3 customer executives they were just telling sir we can't do anything but we would love to help you. Pathetic. Zomato is bluffing customers like this. I am a regular customer. You need to modify your policies.

Mjhe 36 hours hogye 8 baar mail kr chuka hu m but mjhe refund ni mila abhi tk.. Or mne kyi baar zomato ap se chats kiya wha se koi response ni mil. Mne ordee srf 2 sec m cancel bhi kr diya tha but mjhe refund bhi nii mila or na hi koi response orr na toh koi contact numbers hai zomato k jisse direct baat kr saku ab on line complained ap tk pohcha rha hu dekhte hai kya response milta hai order id no.[protected]

I ordered food from parantha pundit a restaurant atttached with zomato... I ordered parantha for my wife on mentioned address in the bill and they said order will be delivered to your current location... I don't understand what's the sense of current location... When you are ordering it for some one else and putting her or his address to be deliver on bill.. Well even they have refused to refund my money.. It's a matter of 80 rs but still got lot of harrasment from restaurant as well as zomato...

I was supposed to get a cashback of 20% on paytm for my first order on zomato. But till now no cashback is being received. I ordered my zomato order on 14/10/2019, but till now I received no cashback on paytm or in zomato credits.I tried to contact zomato support but no response is given. I was supposed to get a cashback of 52 rs as my order was of 260 rs....

I have placed an order through zomato but money deducted from my account for the order number - [protected].. But order not yet placed and money not refunded still. I have same problem for another order also [protected].. Check and refund my money.in my account money has deducted for both of the orders. Check and let me know the status. Thanks for addressing the problem.

Zomato charged me 170 as fine as they did not have change for 500 and spoke very badly and im a gold member paid 2000 as membership fees and they are telling i cannot use the membership they increase food price and give discounts and cheat customers i tried to talk they were not willing to listen as they wanted to cheat and take money for their mistake very i spoke to naresh yadav on zomato

I had placed an order last night and wanted to cancel within 30 seconds after placing the order as delivery time was too high, but it was showing if you want to cancel the order refund will not be given and by mistake my daughter pressed ok.

Order id : [protected]

I requested zomato customer support to deliver the order if the restaurant has started preparing the order, they were very rude they said we can't help you nor we will refund you.

Why you guys have kept cancel order option if you can't refund, you should atleat deliver the order if according to you restaurant prepared my order within 30 seconds.

I will never order from zomato and also tell this to all my friends and family.

I ordered a elaichi tea chef special and a oreo shake. Which was was delayed due to zomato vallet vehicle issue. So the tea was not hot & the shake was not cold. So i asked the zomato customer support to refund my money as it was their mistake which was not delivered on time. But they refused clearly for the refund and said we take the feed back but don't give the refund. Is this appropriate because of them my money was wasted which was not my fault but theirs. Pls help??

Since PMC closure, we a restaurant in Goa requested transfer of bank account for Zomato deposits which happen weekly.
25september, v provided all details for the transfer to take place. Till date no responsible person calling us or giving clear cut information.
All they are saying is its not in our hands, Delhi office Luks into the matter.

Our money has been stuck with Zomato since 25Sept 2019.

I have placed my order and by mistakly i didnt change my address but i spoke to delivery boy and he told me okay he will delivery my order in another address too but after he got to know that both address differnce is 4-5km then he didnt inform me but when i rang him after 30mins then he just said sorry sir i cant deliver your order there its too far and telling me all the policies so i said oksy brother so whats the solution so he said you can cancell your order and you will get your refund soon so i cancelled my order too and i also read the mentioned policies but still i did cancelled cuz i listened to your stupid rider and now at 4am i neither get my food not refund and your chat person telling me unprofessionally that he cant do anything

The subject order was placed and delivered without pepsi and fries for which they charge 119 + taxes. I called the resturant, they said they gave all the items to rider. When i call the rider, he said he didn't receive it from restuarant. Moreover the restaurant staff and rider was rude in their behaviour. It looks like some form of syndicate is running between them for late night food delivery. I put the complain to zomato on chat, but no resolution so far.

Regarding the burned and salted food i have order the food from zomato the food quality was of full of salt even we can put in mouth also and burned too need my refund back to source my order id is [protected] which of 316 i will take this to consumer court because zomato has did this case before also but i have never complained last time but this time when i contacted their chat they are just copied and pasted message so i mailed that they replied that they will share the feedback with restaurant but that won't work i had payed 316 and not eaten a single piece of food that irrational for me i am suggesting you friend stop zamato orders they tie up with small low quality restaurant and they cheated us as they have done with me refund my amount back

Despite my message, the order arrived with a lousy packing. No containers were provided. Everything was packed in small packets. One of the packets, it seems was torn and the contents were spilled over other packet as well.
It seemed very unhygienic, so I didn't eat that.
When I tried chat, they said to reply to the mail. And on mail, they ask to chat.

I expect a proper resolution for the issue.

I order a meal today (Order id - [protected]), zomato valet called me for address i guided him. Again he called me to come down a 3rd floor as he was feared of dogs. I went there he wasn't there. I came down all the way he wasn't there. I came back home and he called that he was somewhere else. And asked me to come down again i said there are no dogs in stairs come and deliver at home. He said very rudely i will not come if you want you can come and collect. I said then i am not interested to talk and i chat with your customer relationship person. And he wasn't even understand the problem. And he constantly telling me to go down and collect. What is this? Is this the way to provide service to a customer. I am very disappointed with this. I want action against this.